This location needs some serious investment to hire a professional communications-food expert. No acknowledgement upon entry, no read-back of order, no instructions on where to pay, standing at cashier to pay and no acknowledgement again because he's busy prepping drinks, and yup it was busy on. Sunday but c'mon. They need to get with the non-dairy marketing and offer more than one alternative like oat milk. Especially, when there are nut allergies. I suggest someone at the register to direct the next paying customer and supervising the FLOW! Hope this helps for communication and business success. Food is fairly good. Thank you. read more

Einstein Bros. Bagels - Suggestions - Bagels Near Me - Poway, California

Be ready to wait, it can take up to 20 minutes to place your order and 10 minutes to pay for it. The staff seems to be either stressed out or apathetic. read more

Love this place for some great fresh bagels. The bagels are great here, soft, fresh and delicious. What I must talk about is the best breakfast sandwich I've ever had, the farmhouse. It's eggs, cheese, ham, and bacon on a cheesy hash brown bagel with county pepper cream cheese. The country pepper cream cheese gives a Flavor of white gravy that would normally be on top of biscuits and gravy and it's an amazing combination with the rest of the ingredients and the cheesy hash brown bagel. You seriously need to try this if you haven't. I can't get anything else when I go besides this cause it's so good! read more

Einstein Bros. Bagels - Delicious perfection, the farmhouse sandwich - Bagels Near Me - Poway, California

A bit unorganized, and sort of slow. Still, when I get a bagel here it is always toasted to perfection and definitely has a large amount of cream cheese! The workers are usually friendly and it's fairly easy to get a table. I guess what brings it down to 3 stars is the above, plus the fact that their bagels are kinda expensive. Maybe I'm old and remembering when bagels didn't cost nearly $5, who knows? Overall, if you're in the area and hankering for carbs, this place will come through. read more

Went to this bagel shop for the first time at 6am. Line of people to the door but even more employees than customers behind the counter. In fact, I've never seen so many employees on one shift at any other restaurant. Ridiculous. Waited in line for ten minutes, finally took my order for ONE BAGEL with a side of cream cheese, and then had to wait AGAIN to actually pay. By this time I was fuming but quiet. I timed the cashier-FIVE MINUTES to ring up one order, and three people in front of me. When I finally got to work, sat at my desk? No effing knife for my cream cheese. And then the ultimate betrayal...This is what really put the cream cheese on the bagel-look at how they cut it!! You don't have to be freaking EINSTEIN to know how to cut a bagel in half! Never again. Worst experience ever. read more

Einstein Bros. Bagels - Bagel - Bagels Near Me - Poway, California

Mondays is Einstein Brothers Baker's Dozen Sale. Usually the lines are out of the door. If you come at 9:00 am everything is sold out. You should think a business would realize that it should have the double amount of bagels prepared, but the management seems not eager to change that. Today I raced to Einstein Bagels from my appointment 20 mi South to make sure I get there before they close at 2;00 pm. I arrived at 1:42, the door was locked. After knocking and pointing to my watch I was pointed to the side door. After I asked , why they closed already where their business hours were stated to be open til 2:00 pm I got the answer:"Well, we need to clean up too". I am surprised that this business is still open. It looks like it definitely needs a new manager. read more

Haven't been in a while but was disappointed . The window sills had debris and dead Flys Bathroom was not working and floor was filthy. Onions on my bagel were huge pieces. read more

I stopped here once & I've been coming back ever since. I'm not sure why it has a lot of bad reviews but this place makes really great bagel sandwiches. Yes they've been understaffed but it is worth the wait. read more

Einstein Bros. Bagels - Turkey bacon and avocado sandwich - Bagels Near Me - Poway, California

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I used to work here, so I know exactly what's wrong with this Einstein's Bagels. You get slowed down when someone orders an espresso drink or a fancy sandwich because your cashier or order-taker has to turn around to go make the sandwich or the drink. You run out of bagels quickly when multiple people come in ordering dozens. You need to have your bakers bake a lot more of the most popular flavors, especially Everything bagels. Maybe if you had dozens ordered only in advance, you could bake them ahead of time and have them ready to go. Less complaints and shorter lines this way. Sandwich making doesn't need to be done all up front. You've got a huge kitchen area and I think you should utilize it more so that it doesn't get crowded up front. You'll have a lower staff turnover rate if you pay above minimum wage, let your staff sit down on the job and drink water while they're working the register, and don't have just 1 worker do the sandwich making, cleaning, restocking, coffee refills, and drink making. If you treat your staff well and make sure they are cared for, you will have happier staff and they'll care more about keeping the job, and customers won't complain that the staff seem grumpy lmao read more

15 minute wait at 830am on a Wednesday to get any hot sandwich. Get a bigger kitchen and more staff (probably pay them more since you're already charging almost $20 for a dozen bagels). Bagels are good, but this store needs corporate attention badly. read more

Bagel/sandwich is the best. Only problem with the service here is they are too slow. Ordered 2 bagels and 2 coffee online at 848am didnt get our food not til 915am. Need to hire more people and hire someone that is friendly specially morning people can be grumpy. Some staff are just going to brush you off if you ask for your order after certain time frame your waiting. read more

Used to be good. Now every time you go there, it is an entirely new crew working. They are super slow and will mess up your order. It's a standard einstein so the bagels are fine, super slow and you have to watch your order like a hawk. Check your receipt, and check your order before you leave. It will be wrong 75% of the time. People are nice and will fix it. But it us often wrong. read more

Einstein Bros. Bagels One of my favorite places to go for breakfast is Einstein Bros. Bagels. The menu is huge, so there's something for everyone! I love ordering their Farmhouse egg sandwich. Unfortunately, they don't serve any healthy, gluten-free options on their all day menu. read more

Stopped by on my way to work. Was sad to see 2/3 of my bagels were burnt. Not the best experience. read more

Einstein Bros. Bagels - Burnt - Bagels Near Me - Poway, California

This place is very busy and not very big, but they are quick, efficient, and delicious. I came with a small group of 3 and we got our bagels quickly. We got lucky and got a table as someone else was leaving. They also have limited seating outside if it's a nice day. Definitely a good stop for breakfast :) read more

Just ordered food from Einstein Bagels for the first and last time. I've never been but I was there because my dog was at the vet next door. I ordered a toasted bagel with cream cheese and proceeded to watch the guy behind the counter sneeze and then brush his hair aside all while fixing my bagel. He was young, tall with dark hair. He was the only employee wearing a mask so I suppose it was because he was sick. However he neglected to pull the mask over his nose so I'm not sure of the point. I did not want to make a scene so I took the bagel and promptly through it in the trash outside. I do want to say that the young woman taking the orders was absolutely delightful. read more

This place literally and figuratively defines the term "amateur hour". I grew up here but visiting through the winter months as I am in NYC now. Here's a few observations: - it's so funny the website and app promote call-in order. I have tried calling dozens of times and never has anyone answered. My plan is to be in the store next time I call - they should should just close at 1. If you walk in at or just after 1 (and mind you they close at 2 ), you are often given a look and feel of "how could you" - place is clearly managed by maybe a teenager??.. just managing other under 18 year olds. I think they get away withnit because approx 70% of their business is 65+ read more

MUST READ BEFORE GOING i was hesitant coming on yelp to give my review, i had gone online to voice my concerns directly with the customer service team and have yet to hear back or get a refund. so here it goes: this is the WORST einsteins location i have ever been to. i am a big fan of einsteins in general, and have been to many different locations. i have been to this one about 4 times because it is near my work, and not once have i had a good experience. The first time was when einsteins had the free coffee promotion for members. i had purchased 2 breakfast items and ordered 2 complimentary coffees, which the app allowed me to do and i had done plenty of times before. after waiting about 30 min for my breakfast, the woman was very rude and only gave us one coffee and made me feel like a criminal for ordering two, even tho i did not know this rule. She also did not provide the option to purchase a coffee and basically kicked us out. the next time i went the wait was about an hour only to find out they didnt have the bagel i had ordered, no one had informed me and i was waiting like an idiot. the next time i went, again, wait time as about 45 min- an hour and the staff was goofing off. My last straw was this past time i went to this location. I went last Thursday, and although the wait wasnt too bad this time, i witness a bagel being burnt in the toaster. There were about 3 staff members, one was in the back goofing off playing with the food. The other two were working the line. I saw literal smoke come out of the toaster as a bagel got stuck and they had to use a spatula to get it out. I didnt pay much attention after that. My bagel then came out and i picked it up and began my way home. I GOT THE BURNT BAGEL. I am so beside myself that anyone in their right mind would serve a customer this after seeing it burn. Is there no kind of quality check?! Again, I was hesitant bringing this up publicly but as my online inquiry went unanswered and unnoticed, i am forced to take these measures. Einsteins, please do better with this location and get better management. read more

Einstein Bros. Bagels - Burnt bagel they provided me. The staff saw this bagel and thought "hm good idea to serve to a customer" pathetic. - Bagels Near Me - Poway, California

Just got done at my dentist appointment so I decided to stop here and have breakfast bagel. I ordered their six cheese bagel with cream cheese and a cup of coffee. You need to order at the counter , pay and they will call out your name. They also serve Caribou coffee and I opted for their vanilla flavored one. Pretty good coffee and not on the bold side . They also have cinnamon on the side that you can use if you want as topping along with different creamers to include skim, 2 percent or regular cream. My order came quick as not that busy this morning. My bagel was toasted but soft inside and with the cream cheese it was a pretty good breakfast. Quick with no frills. Therefore, if you need a quick bite you can also get a sandwich with other stuff in it like egg, bacon, turkey, avocado etc. read more

Einstein Bros. Bagels - Counter - Bagels Near Me - Poway, California

very long wait times. I had to wait for 25mins to get my bagel + cream cheese (not so complicated). Always been the case for me when I order in store. I would avoid this location if you wanted to grab quick breakfast. People who ordered after us were getting theirs before us. we were just waiting until I went up to the counter and asked again when they started making my order. Very pathetic !! I have already reached out via einsteinbros.com/contact read more

GREAT BAGELS -and we're from the East Coast. Anyway - Want Einstein Bagels - Get Their App. The last time I went to Einstein's and stood in a long line because their bagels are so good, I realized they had an App. And the customers who had used the App. were coming in the exit door and just picking their order up at the table there. The App is user friendly, & you can order AND GET the bagels you want (sometimes if you get there too late & wait in line, your favorite bagel is gone) plus their free cup of coffee (with a little bag filled with assorted sugars & cream). Can't ask for more. read more

Did as requested and left a message on website- no response. Guess no one gives a darn

Showed up to buy my weekly 15 dog bagels. I waited at the register to pay after they gave me a bag to bag my own bagels as I always do and was told to go to the back of the order line after being told to just go to the counter and pay. Then a customer with a good size dog (inside not a service dog) told me I was rude because I nicely said I am done and returned the bag after 10 minutes and 4 customers later. The employees said nothing. If you are not buying coffee or food I see no need to be in a order line as I had already had my order. Very poorly run store. I have eaten breakfast here several times and yes I did wait in line as I was ordering food. Will not return as there are many bagels choices and stores that sell dog treat stores. read more

First time here at this location and it was a regretful decision of stopping by as I have been looking forward to checking this place out. Not sure if the employees are already tired at 7 :40 AM or just not really good at their job. I ask a simple question and its not the answer that's wrong but it was the attitude I got from her. Then the person helping me, though he maybe young, needs to have a good communication skills and attend to details that the customers needs from the start. I looked at reviews before but still give the business a chance to prove them selves. This time it was the bitter end of the stick. read more

Stopped by this morning on a whim between doctor appointments. Leevy, not sure if I spelled it right, was a young lady who was very bubbly and helpful! It was refreshing to receive such great customer service from the younger generation ! Most younger people don't want to be at work let alone demonstrate customer service! She was very refreshing! I will definitely be back!! read more

WARNING!!!!! They have these cute new mini filled bagels called shmearfuls that I thought I would take to my kids. I didn't realize they came warmed and excitedly took a bite of one. As soon as the cream cheese lava started burning my tongue I spit it into my hand. As I looked around for a napkin I felt a burning sensation in my hand and tried to shake the cream cheese glob off. But it was stuck there like hot burning tar. No joke, it blistered my hand. It's just one blister and the rest of the exposed area just feels like a really bad sunburn. There were no warnings on the bag or in the store. Please check the temperature of the filling before giving them to younger kids!!!! I have been here several times and every time there is a problem. Several times I'd come on my way to work and their espresso machine wasn't working. But I enjoyed the Nova Lox bagel so I kept coming back. Alas, I will now be looking for a new place to get my bagel and lox. Today, I got my bagel to go, but they no longer have the side by side to go box so they threw the two pieces on top of one another, the tomato fell out so cream cheese was on both sides of the top bagel. Presentation, I will say that even though they have high employee turnover, their employees are always courteous, even during rush. Whoever is training them has a decent grasp of customer service. If you have a recommendation for a local place with lox, let me know! read more

Got our online orders wrong. Missed a side order with my sandwich and my wife got completely the wrong sandwich. Not one part of it was right. All of it was correctly on the receipt, so not sure how the order can be this botched read more

Worst customer service! Stay away from this location. The employees here are rude, there's always something wrong with order and when you bring it to their attention they get upset at you! read more

Can't go wrong with Einstein Bros! Lots of choices and the French toast bagel is to die for!!!!

At work, looking for America's Future Soldiers and leaders of the US Army! Felt like a bagel would fill the tank better than an MRE. As soon as I seen the brisket and egg picture, I began salivating. My stomach called out in anticipation of the scrumptious bagel and its insides.... Service was fast and courtious. The employees had lovely smiles under their masks that lit a sparkle in their eyes, satisfaction was further complimented by a good samaritan who paid for my meal. Thank you good samaritan! My belly is ever greatfull and filled with the great bagels of the Einstein Brothers. Well done. Well done. read more

Einstein Bros. Bagels - Brisket and egg bagel! - Bagels Near Me - Poway, California

Horrible service and food was not worth the wait. We ordered in advance and still waited 20 minutes.

I have mixed feelings here. Usually I love their fresh bagels but today when I went there at 8am, their bagels felt very cold. When I asked them to toast it after I got them out from the bag, I was told I can't touch it and get it toasted. I need to ask before. Hmmmm, still the girl who helped me was nice enough to get two bagels and get it toasted for my kids. However, the attitude as she was helping me was not very pleasant. Kids loved their toasted bagels but I don't think I'm going back there too soon unless they have their specials. If I'm paying premium for my fresh bagels, shouldn't bagels be fresh in the morning. It would also help if the service was pleasant and customer oriented. read more

I'm not sure what was going on with this Einstein Bros. Bagels location. Bagels were baked way too early, not as fresh by 9 am. My "sliced" bagels were NOT sliced. Short staffed? lazy staff? Poor management???? who knows. Folks here were not as friendly as they once used to be. This is why they have so many ONE stars. What the hell with "unlock" your Monday $9 deal? Do we need to spend our money in advance to save money? does that make any sense to anyone? Since they started their "unlock" crap, we stopped going to Einstein Bros. Bagel. read more

There is nothing wrong with Einstein Bros. food. I really do love their breakfast bagels but the service at this location is bad. It was during the morning breakfast rush. I had an online order for 2x brunch boxes for 2 but only received the contents for 1x Brunch box. This is our third bad experience ordering online. Make sure that you check that your order is complete because it seems that the morning crew can't handle the rush and do not have attention to detail. DoorDash only offers a partial refund too. 1x brunch box is $22.49. DoorDash will only refund you $14. Otherwise you will have to go through the hassle of going back to store to get your moneys worth. Unfortunately for me, I figured out the issue at work and taking the time to go back was not an option. read more

Einstein Bros. Bagels - Itemized fulfillment list - Bagels Near Me - Poway, California

We just walked away from this location because of the way they were enforcing COVID distancing: everyone was standing outside, and they only let one person into the store at a time per their policy. Looking inside revealed a different story: multiple people were in a queue, standing around, waiting to pay, etc. When they finally let the next person in it was five people in a group... not what they posted that they were enforcing. Next patron, a single woman standing in the sun for quite some time, attempted to enter once the group of five had moved to the cashier to pay, but the staff yelled at her and told her to stay outside. She left. And we left, too. Others behind us starting breaking off, too. This store's staff were very obnoxious and inconsistent, and people walking out with completed orders warned us they were being mean and very sarcastic with customers inside the store. We left and went to a competitor nearby and had excellent service even with the lockdown enforcement... If we're in this together, let's all please work through this with peaceful and cooperative enforcement of these inconvenient requirements. Goodbye Einsteins... we miss the former quality and service. Most of all we miss consistency in dealing with customers. read more

Dude with the dreads has an attitude problem. Another customer asked for an extra spread and he shook his head and was rude to customers. Learn how to handle your stress and don't take it out on others. He then proceeded to make my order wrong. Gotta get rid of this dude, he doesn't know common decency and how to treat customers read more

Maybe these people do decent muffins but what they make can hardly be called a bagel. Even if you take into account this is not New York or L.A. My question is why are decent bagels so hard to come by in San Diego...and Rancho Bernardo ugh!!! Oh and what with the closing at 2:00? A friend told me oh that because San Diegans think bagels are only for breakfast. Oiy Vey! read more

Not only is this Texas Brisket Bagel is delicious but one of the cashier who supports military paid for my lunch today. This place is fire so good . read more

Einstein Bros. Bagels - Texas Brisket Bagel Sandwich - Bagels Near Me - Poway, California

This place is such a mess. I have been going here for over 20 years, since back when it was Baltimore bagel. It has declined tremendously. I'm finally writing this review after being frustrated nearly every time I go. They can not get the orders right and they are always out of bagels. Even at 9:30 in the morning. Things are slopped together and rushed with no attention whatsoever to quality. Plus the line is out the door so you have to wait for a very long time... just to be disappointed ultimately when you pick up your order, that will likely be screwed up. I want to open up another Einstein bagel shop a block away so that we all have another option and don't have to go here any more. They need to get it together. It's bad. read more

Try calling nobody ever answers!! Takes forever!! Some idiot answered today and rudely says, "we aren't taking phone orders today!" I asked why, "because they are short staffed and they are running out of bagels." I asked what they have so I don't waste a trip over there, he said we just don't have much and just HUNG UP on me!! Who does this!?!' Whoever that idiot was should be fired because he obviously was salty he was working the day after Christmas!! Have let corp office know about this stupid experience and as I'm on hold before this idiot answered, my son is reading 2 star reviews complaining about the hold times and how nobody ever answers the phone at this business!! I have been dealing with these Hold times for months since the pandemic. We shouldn't be dealing with this now, it's been over 2 years since Covid!! We are living with this, why is this an excuse still??!!! Greg the manager turned things around for me!! He answered the phone so pleasantly I let him know that didn't happen yesterday! He was very professional and handled me very competently. Thank you Greg! read more