Super fast service at noon today. Friendly employee at the window. My avocado toast bagel was full of avocado and very filling. I decided to try a new lemonade drink,bay breeze. I was expecting it to be somewhat tart because it had cranberry in it but it was super tart and had an aftertaste. I think I can save it by adding spiced rum to it at home !! Haha just kidding but it does seem like a drink that needed rum. I did drive through so can't comment on inside . read more

Einstein Bros. Bagels - Half of my Avocado Toast - Breakfast & Brunch Near Me - Keller, Texas

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The food tasted good, but their quality has dropped significantly and their price for food has gone up. Got two bagels and a hashbrown, and walked out for 25 dollars. Both bagels were poorly made. My bagel I paid for extra cream cheese and extra ham, and I got a pathetic amount of each on it. It was also cut poorly, being a sliver on the bottom and the entire bagel on top. The other bagel I got wasn't even cut, and it was a signature bagel. I ordered no onions on it, they included them anyways (dangerous if you have food allergies). At least the flavor was decent on each. Service was slow, though it looked like it was only two people in the store, but the store wasn't even that busy. Store was pretty clean though, but because of the quality of service I won't provide higher than 2 stars. Very disappointed as I'm a long time Einsteins fan. read more

The food is amazing and I like the seating options, but the staff is very stand offish and i never feel like they actually want people in there to buy from them 10/10 bagels, 2/10 service read more

I just had my second horrible experience at this location in the past few months. Both times I walked in to order a box of bagels, and both times staff left me hanging even though the line in the drive through was short and there was only one person ahead of me inside who had already ordered. No acknowledgement of existence occurred. This first time this happened I spoke up and said, "Hello, is anyone taking orders inside?" No apologies were given but my order was taken. Today I just left. If the staff can't be bothered with helping customers then I guess they can do without them. It's strange because sometimes I go there and the staff is so nice. I guess they have some bad eggs in there. Bummer! I'll have to buy bagels somewhere else. read more

Excited to go in and try for the first time and was very disappointed in the customer service and food. No one greeted us we just stood there for a while. Nayli had a rude, standoff attitude, not informative at all on the prices and failed to notify us certain bagels were "gourmet" and cost more. We asked what are the best selling bagels as it was our first time here she just looked at us like we spoke a different language. Nayli asked if we wanted them warmed up and sliced, we said yes. She then proceeded to throw all the bagels in a bag and only half cut one all 6 bagels were ice cold. Ambiance was lifeless, all the workers seemed unhappy. Will not be going back to this establishment again. Zero stars if I could. Update, I'm missing bagels. read more

This is a nice location. it is one of the nicest Einsteins I have been at. I Liked the seating options. come high and low top tables. Lots of good bagels/pastries even later in the morning (unlike the one closer to me) I love all the coffee options and the prices are always reasonable at Einsteins. If you don't have to app yet go ahead and download it as they will load rewards often. Also, get one of the mags they sell and you get a discount when you bring it back for refills read more

Einstein Bros. Bagels - Dining room - Breakfast & Brunch Near Me - Keller, Texas

Went there today for a Bakers Dozen. Came back home to see there were couple of them missing , tried calling them but couldn't get through, Asked for bagels to be sliced. Only half of them were sliced. Sucks when you drive there pay for the up charge on certain bagels and then come home and find them not there. Limited options as well on bagels Might try a different brand or a different location. read more

Einstein Bros. Bagels - Box with the missing Bagels - Breakfast & Brunch Near Me - Keller, Texas

Okay! They have stepped it up over the last few months! Food is generally always good! The staff I feel like could be a little more friendly but they definitely aren't rude, so I'll take it! The fall decorations and changes made to the inside are not going unnoticed! It was so cute in there today and I loved having the condiments and water cups accessible now. Maybe that was changed when Covid happened. But they are out and available now! My kids and I enjoy coming to this location! read more

I love this location. It's always supper clean the staff is supper nice . The manager Veronica always goes above and beyond for every customer. Would definitely recommend. read more

When the lady manager is present then is ok. But when she is not here, people are just incompetent or lazy. I come here a lot and almost either I had issue with my order or I saw other customers had issues. Or the people work here just chatting away. I guess labor shortages in Keller so nothing they can do about it. read more

My family and I love stop by on the weekends! The team is amazing! They always go above and beyond for my family! read more

I am obsessed! Plus it is really cheap. Around $8 for a bagel and one drink. That's a score. Also the people working there were really nice; it was busy and they were rushing but they were nice. read more

Nope nope nope went there one time and never again !!! Order a onion bagel and it was pre toasted and cold and then got brushed off by staff

Came here for breakfast with my boyfriend one weekend. Was excited to try this place ...I'm from NJ and miss having decent bagels around. The place wasn't too when we got there 11am on a Saturday, but did get a line when get got our food. They also conveniently have a drive-thru if you're in a rush. It's very clean inside and the decor is really cute and modern. I got the 6 cheese bagel with egg and cheese. I also got the double baked hash brown on the side and an orange juice. The orange juice was a bit pricey about 4$ for just a cup. It did taste freshly squeezed though. The 6 cheese bagel had good flavor, they are a bit flatter then NJ bagels but they are still good in their own way. I wish the quality of the egg and the cheese they used was bit better , but overall it was a decent egg and cheese bagel sandwich. The hash brown cup I felt was not baked as much as it should have been. It's supposed to be twice baked but was not very crunchy or crispy. ....for a dollar though can't really complain. I truly believe that If they upped the quality of the egg and cheese they use to make the sandwiches, it would make the sandwich taste so much better. Overall though, decent experience. I think next time I'll just stock up on bagels and make the sandwich at home. Can't beat the price of the bagels ...60 cents. I'll be back for those... read more

Filling a bagel-sized hole, Keller finally has a bagel shop! No more trips to Colleyville or Southlake locations... right in the heart of Keller EBB has opened a new location on the north side of Keller Parkway. There is a drive thru for people on the go. Interior seating is smaller than other locations. My favorite is the pretzel bagel toasted with peanut butter - the perfect combination of sweet and salty . Signup for their rewards program and receive emails for weekly deals! read more

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We have been twice now on the weekend both times at around 8 am. The good: The farmhouse bagel breakfast sandwiches are the bomb. You pick what kind of bagel and they add cream cheese, bacon, and warmth and bam, Goodness. Bagels behind the glass always tasty. Decor of the dining room is very cozy. Good job! The bad: It took 12-15 minutes to get our order for a dine-in meal. The worst Why is the tea behind the counter and not on the floor where a self- service customer can get it on their own. Hubs stood trying to get tea for a full five minutes talking to 4 different employees before getting said tea. Ridiculous. But we love the food so we will keep going back just hope they work these bugs out. Maybe I'll cruise through the drive through then walk inside. Kidding, or am I. read more

So glad Keller now has an EBB! So yummy & the price is perfect!! You can't beat this bagel place. read more

Einstein Bros. Bagels - Blueberry bagel with strawberry! & a hash brown - Breakfast & Brunch Near Me - Keller, Texas

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Very happy to have Einstein Bros Bagels open a location close to home. They have a wide variety of delicious bagels baked fresh. I tried the pumpernickel and honey wheat and they were delicious read more

Einstein Bros. Bagels - Breakfast & Brunch Near Me - Keller, Texas

My wife and I come here quite often as we enjoy breakfast foods and Einstein's was a welcome change to the area. The building is pretty small and fills up very quickly. The shelf space is pretty small so your normal coffee items (sugar, stirrers, napkins, etc) are not where you expect them). Funny thing to mention in a review, but their parking lot / parking spaces were not properly painted. The cars are absolutely crammed in and there's a lot of opportunity for dinged doors. Overall the bagels are extremely tasty and very large. The main reasons why I took off two stars is due to a few reasons: 1) This location is popular so they run out of bagels quickly which is pretty annoying. I thought they made the bagels there (and they might) but its always surprising to see so few choices available. 2) Their sandwiches (which is what we tend to get the most) are just ok. The meats and cheeses inside are dwarfed by the size of the bagel so you kinda feel like you're getting jipped. The quality of the meats doesn't seem to match the quality of the bagel, especially for the price. Also, b/c they run out of bagels so quickly, you may not get to order what you want. 3) The coffee, while pretty decent, also runs out very quickly so you have to wait quite often. While this wasn't my most positive review, I would still suggest checking them out as the bagels really are awesome, the staff is very nice, and it's very much a welcome change in the area. read more

Ordered a cinnamon raisin bagel, sliced and toasted. I had to throw it out! Burnt is not toasted. read more

Einstein Bros. Bagels - Toasted? - Breakfast & Brunch Near Me - Keller, Texas

Arrived at 6:30 through the drive through. I said I wanted the bakers dozen special but didn't want the flavors listed. The young woman said to just enter it in the app and they would change it. I told her I'd get out of line and be back. I got out of line, placed my order for 2 dozen and then drove up to the speaker. I told her I was back and she told me to pull up. When I did she said she couldn't split up the flavors. reminded her I told her what I wanted before she told me to place the order in the app. She said she was trying to tell me but this thing and pointed to her headset. Not true. I was the only 1 in line and it was quiet. So I asked now what as I had paid. She told me she'd give me one and to reach out to customer service through the app for a refund. This was the second mistake in 2 weeks. Last visit they didn't give my husband my coffee. Customer service said it would be a few days and then in the end didn't refund me the full amount! Update: I did contact customer service again they issued a refund but still not for the entire cost of what I paid for the bagels I never received. I went in yesterday, to pick up several orders that were placed in advance. The orders were ready and behind the counter instead of in the rack for pick up. Although there were 5 people behind the counter, one working drive-thru, and only 1 customer in line, I had to wait for the cashier who was helping them. What is the point of putting in an online order for a certain time if you just have to get in line and wait? I wouldn't have updated this had I need been asked, but you asked. This location needs improvement. read more

Extremely rude manager, wanted to charge me MORE for less items and I had to fight with her over it. In response, she had no apology and instead cut me off to say flippantly "You want it like that?". Take your business elsewhere, customers shouldn't have to be spoken to like this over an error on their part. read more

The food and coffee here is very good, but the service was disappointing. Employee was rude to me when taking my order and was arguing with other employees while I was at the window. The employee also treated me very stupidly when I ordered my coffee and acted as though I knew nothing about coffee. (I'm a barista. I make coffee every day and I think I know a thing or two.) I will not be coming to this location again. read more

Really sad about my experience today. I usually come weekly and order the exact same thing and never had any issues and everyone is usually so nice. Today the lady taking the order must have been rushing cause I repeated it to her 3 times and she still was getting wrong. When I got to the window I asked the guy at the register if it was on a hashbrown bagel and he said no, he told the lady I ordered form and all went downhill from there. She got an attitude then told the girl making my order who also got an attitude and they all circled around my food while it was made. It was very obvious they did something to it, sadly it went straight to the trash when we left. Never going back and will make sure others know this as well. read more

The manager was really helpful the one time I stopped by here, I think honestly these are the best bagels I've had, I order my coffee strangely , I like a latte but instead of milk with heavy whipping cream, add hazelnut and vanilla, and every time I order it the employees enjoy making the latte, the employees here are so friendly and always making me smile , thank you ‍ read more

We have stopped the past 3 days for a quick breakfast bagel. They do a nice job here. Lots of fresh baked selections and very clean seating area. Easy parking plus drive through. Very prompt and friendly servers. Fair prices! read more

i typically love einstein bagels but today my egg sandwich came with a green and moldy egg. Extremely disappointed in the quality as i used to get my favorite sandwich here which now i do not know if i can ever eat again read more

Einstein Bros. Bagels - moldy eggs - Breakfast & Brunch Near Me - Keller, Texas

At 10:40 am they were out of most bagels - everything, cheese, French toast. I asked if they were making more but was told there was a 30 minute wait. When you go inside your order is prioritized after the drive through so 14 minute wait for 2 plain bagels - not even butter, and an egg sandwich. read more

I try to support local Keller businesses and the bagels are good when they actually have bagels other than the off the wall flavors in stock. I've been here now five times and with several hours until closing time to find they are sold out of your basic types of bagels like Plain, Sesame Seed, Cinnamon Raisin, etc. If you know that you constantly are running out of these, why not lower the amount of the others that your having to trash and increase the amount of the popular ones?? I don't see the other Einstein Bros locations having this problem. read more

Einstein Bros. Bagels - Breakfast & Brunch Near Me - Keller, Texas

I hadn't had a chance to stop at this location until today. The cashier was wonderful. I am giving the location one star for making their employees work Thanksgiving and Christmas. This really shows how little they value their employees and their families. The policy will have to change or I will no longer go to Einstein. I do not support companies who do not care about their employees. You couldn't possibly lose that much business to justify being open especially on Christmas. read more

The mgr was wonderful, but don't carry out until you have checked your order. My sandwich was wrong and they only got 4 correct of the 6 bagels I ordered. Mmmmm, not sure if I can go back. read more

Wrong order today. Normally very good. New young people just doing there best. Manager upon ny return fixed the order and refunded money. Making the Best of a bad situation. read more

The bacon, egg and cheese French toast bagel is he best. Highly recommend this place.

I'm here almost daily, staff is the best and the food and coffee always hit the spot!

Bad experience here this morning. The reason as to why I'm giving it 3 stars is because the gentleman at the window was super nice and very precise on our order. However when we asked for a simple change the gentleman acknowledged and was awesome about communicating it to another team member making the order. But when she heard what he said she gave major attitude and rolled her eyes at our request. As a customer and someone who is in the customer service industry this is highly unacceptable. I get it they probably been open since 5am or 6am and served many people already but to let a customer see your disgust and attitude is just unprofessional. read more

I am addicted to Einstein Bros. I can't believe I didn't hear about this place sooner! The blueberry bagel with strawberry schmear, perfecti r!!!!! read more

This place is horrible! Spent $43 on breakfast for the family was charged for a breakfast sandwich that was not included in the order, my husband was biting into his sandwich and ended up with two pieces of paper inside the sandwich! Disgusting! We received a full refund but I will not go back to this place! Staff is all children who seem to careless about how they prepare your food! Assistant manager was polite but the store manager didn't even acknowledge us or offer an apology! read more

Our first time to visit this location, my husband stopped by this afternoon & was going to get half a dozen bagels but found out there half price after 12:00. He went ahead and got the bakers dozen. They also threw in half a dozen extra he said the guy was nice and friendly who helped him. We will be paying another visit soon. read more

We have been ordering Einstein bagels for a number of years now, typically 2 dozen per order. We were happy to see a Keller location closer than having to go to Southlake. Quality has always been good, though occasionally there have been mix-ups on orders, but the size and quality was always good. Our last purchase was very unsatisfactory, however. Upon arriving home it was clear that the bagels had shrunk by easily a third. They looked almost like minnie bagels. Most unsatisfactory! We'll try an order one more time to see if this is a new product strategy or was just an aberration. I am hoping to not be forced to find a new bagel destination, but if this continues we will. read more

This review is not a critique of their food, which when prepared properly is great. Today I ordered a hummus veggie sandwich and a spinach mushroom egg white bagel with turkey sausage added. Got home and opened the bag and saw a bagel with just hummus on it and the other sandwich was mostly correct but no turkey sausage. I had to return to get it corrected - kind of inconvenient. I did not receive an offer for a refund or even an apology. This is not the first location I've experienced something like this - seems like a systemwide issue that could be improved upon with additional training from corporate read more