Honest owner who knows what he's doing. Highly recommend this business for all of your unwanted…read morecritters

My mom had a yellow jacket nest in her wall. They came promptly and sprayed. I had to call them…read moreback because she still had a few bees finding their way into her house. They returned and sprayed again at no cost to her and said they would come back again if necessary. No more bees. :) They stand by their work.

PestMaster has been servicing our home for several years when we have had pest issues. We decided…read moreto have an bi-monthly plan for our home and had a service call today. The technician, Ian, was extremely knowledgeable and answered all of my questions thoroughly and patiently. He completed everything, inside and outside, with care and provided me with a solid understanding of how the treatments and services were working for our home. He is an excellent technician!

SO HAPPY TO SEE ADAM AGAIN! Since he got promoted (which he 100% deserved,) me and my tenants…read morehaven't seen him in a while, and it was a pleasant surprise to do so. His professionalism, care and knowledge remind all of his customers why him, (and PestMaster!) are the best. A++++ Kudos and job well done Adam. As always, Staff and Tenants at Thurlow Terrace Apartments appreciate all you do.

I needed a quick inspection for wood eating insects. Called StongArm Pest Control and was able to…read moresecured an appointment right away, they would even come out for an inspection on a weekend for an additional fee in case of urgent need. Fabian was very responsive, he texted to confirm our appointment and showed up right on time. He completed the inspection and gave me the form I need along with the receipt for payment. Fabian provided great customer service. I'll definitely use them again if I ever needed pest control services.

This company was a pleasure to deal with. From prompt…read moreresponse. Immediate next day service. Honored quote given on initial call. No up selling and corporate BS. Great company I highly recommend!

I'm takin the time to write a positive review because Hollenbeck (James) could have easily told me…read moreI needed them to do this and this and this and end up with an astronomical bill. He did not. He told me what I didn't need them to do and told me how to solve the problem which didn't involve them making more money. Also want to say the woman that I talked to was excellent. Not only did she write down my name phonetically so that she wouldn't mispronounce it, she got James to come out the day I called. My husband and I own a small so I understand that Hollenbeck exemplifies knowledge, honesty and great customer service.

I am revising my previously published glowing review of Fernando's visit from a mistaken rating of…read more3 stars to the 5 star rating I actually intended to give him. All the rest remains as I previously wrote about his very helpful and reassuring consultation. And thanks to Hollenbeck for pointing this out to me. Steven Poser

This is one of the worst companies I have ever dealt with. There is no way to speak to a person…read morefrom my local branch. They take messages and no one ever responds. I paid a great deal of money for an exclusion contract. We have a rat problem and it was several weeks before someone responded to bmy request to come here. And that was only after I cancelled my regular pest control. The person left a message telling me they are short staffed and could come thisWednesday. Meanwhile, through the central number I had scheduled an appointment for yesterday. No one came. When I called they said I had an appointment scheduled for next week. This is how they operate their business. Steer clear of them!

This has been a consistent failure in service. I called and schedule an appointment for an…read moreinspector to come to see where we could patch holes, etc. Twice the inspector advised he would not be in the area so he needed to reschedule. If we made an APPOINTMENT, the purpose is for you to be in the area at the appointed time. Second instance, I called and spoke with customer service and made an appointment for a specific day and time frame. The person came 3 weeks early, left a note that no one was there for the appointment. They kept texting new times and dates without a conversation and when the day came for the actual appointment no one showed up. We rescheduled and were given a time frame- the person came 40 minutes early and I was working and not available...instead of doing the outside first the technician cancelled. The STRESS and FRUSTRATION is not worth it. I have cleared out closets and moved furniture around for service not to be provided.

The service person who took care of us was absolutely professional, knowledgeable, and respectful…read moreof my home. The price was very reasonable, they stand behind their work and didn't try to get me to sign a recurring contract. I don't know why I don't call them years ago, it would have saved me a lot of grief if I had.

I called because we couldn't get our Yellowjacket issue under control and the bees were getting…read moreinto my house! I prepared for the worst, opening walls, reconstruction, etc. The technician, Tom, came out and managed to kill the nest with no damage to my home interior. Immediately the bees were "gone". Tom provided great service, was respectful, helpful and understanding. So glad I called Waverly!

They pray on the elderly! Preseason treatment of stinging insects for 300 less than 2 months later…read moreanother $200 charge to spray wasps! Unbelievable how low they will go to make a buck.

Used them several years ago ... shotty business practices in my opinion and I don't think the tech…read moreever added bait to my traps ... would not recommend