Kevin did an excellent job cleaning our carpets and upholstery. He was very professional and great…read moreat communicating throughout the process.

Efficient and timely! Guys are always kind. Will hire again! Loved the end result. Hired them for…read moreoutside furniture as well. Well done.

Great company and staff. Would definitely recommend to neighbors and friends. Repair turnaround…read moretimes are a bit lengthy, but that's likely due to insurance.

After a flood mishap in our newly purchased home last year, we called both Service Master of Eugene…read moreand another local company to come and dry out our home. The other company wouldn't be able to get anyone out to help us until at least the next day. Service Master also had a tight schedule but was able to fit us in on the same day, which we greatly appreciated. Our insurance had given us the name for a local company to do the rebuild but when it came time for that, the company they assigned us wasn't responding to my calls or texts. And meanwhile, we were left with no kitchen and no interior walls or floors in and around our kitchen area. Service Master of Eugene once again said they would help. They got us on their schedule and maintained great communication throughout the process. The end result was beautiful! We worked with Jeremy and Aimee for the restoration and rebuild, and they were both excellent. They even responded to our emails on weekends! We liked their work so much that we had them come and do our bathroom. There were some hiccups when it came to the bathroom remodel due to some changes occurring in the company at the time, but overall our experience with this company was a good one. Their technicians were always professional and we felt safe with them in our home. And they do good work. We would hire them again.

We had significant water damage from a washing machine problem…read more I called Robinson Restoration on Sunday and shortly after Kyle arrived. He introduced himself as our project manager. From that moment on, Kyle managed a team that came to demo the wet floor and walls. They also set up a system of fans and dehumidifiers under the house and in the laundry area. They saved my kitchen floor and walls that backed up to my laundry area in the garage. After a few days the area is dry and ready for reconstruction. I want to give a shout out to my team. Kyle, Dominique, Ryan, Michael, Konrad & Jacob, Thank you for being quick, effective and polite. The work was done thoughtfully which saved us from a much larger problem. Save yourself some money and worry, we recommend calling Robinson Restoration for emergency water damage. Thank you again, Dr William and Arly Knight Eugene

From the owner: Water, sewer, mold or fire damage restoration professionals. Free estimates and 90 minute response…read moretimes to your home or business needs. When you experience a disaster in your home or business, you need professional water damage restoration services to respond quickly to mitigate any damage that has occurred and begin the drying process immediately. At Robinson Restoration, we specialize in water damage restoration, sewage cleanup, and mold removal. Our team of certified water damage restoration professionals is standing by and can respond to anywhere within the metro area within 90 minutes. We know that water damage or mold growth to your home or business from a burst pipe, flood damage, or sewage leak is an incredibly stressful situation. Our goal as a water damage restoration company is to help provide you with some peace of mind as we navigate you through your damage restoration process. If you are experiencing a water damage event, call on the water mitigation services of Robinson Restoration, our certified professionals will respond quickly to prevent further damage, clean up standing water, protect electrical equipment, prevent mold, and mitigate the water damage.

May of 2018 we had a flood due in our utility room due to a water heater leak. WVR came in and…read moreseemed to know exactly what they were doing. They had the room in plastic, dryers, and brought in the people to do the work to put the room back together which included replacing dry wall, flooring, cabinets, etc. For weeks the work did not begin and and repeated attempts to contact them resulted in, 'Mike's not in, he'll call you back'. Calls were consistently unreturned. In one successful contact with Mike, who was the project manager, he told us that the flooring had not come in and that's why they hadn't started the job. We called the flooring company and they said that he had not ordered it. From the time that work did begin, it was a nightmare.Mike provided no plans to us or his workers, he mismeasured so that the work they began was not possible to complete (this was caught by a worker who, within a day was let go for some reason- he was a skilled worker) He and another man had to come over and restructure the plan. The workers did good work at first, but Mike was never available and so the work would get held up. When they installed the water heater they did not fill the tank before starting it up so it burned out the element. The work was not completed until Nove 5th, no plans or itemized list was ever provided. We had to get the itemized list of work from the insurance adjustor. The bill was paid by insurance and extra work contracted for the job was paid by us in full. Just last month, we discovered a leak again. Our water heater closet was swollen shut and the replaced drywall work inside the house adjacent to the closet was cracked (18", 7" long, 1/4" wide), in the seams. WVR claimed that the cracks were the result of "the house settling" and they claimed no responsibility for their workers' installation of the water heater. When we contacted our insurance company as when we could expect the work to begin (WVR would not return our calls), our insurance adjuster reported that Mike had told him, "Why should I do the work when they still haven't paid me?" This, of course, was a shock, and threatened our reputation and credibility with our insurance company. Mike had claimed WVR they had widened our doors and completed other work for which they were not paid. This is patently false- no such work was ever done. WVR front office confirms that all bills to us have been paid in full. Mike slandered us to our insurance company. I do not know what struggles WVR are having as a company or if this is just their business model, but we still have black mold in our house and are trying to get a resolution for the condition Willamette Valley Restoration has left our home. We can't get back the time, stress and frustration of having dealt with such an unprofessional, shoddy company over the past 10 months.

I have used WVR two times for repairs and they have been amazing both times. The first was when my…read morebusiness flooded (a toilet ran for 2 weeks while we were out of the office, destroying all of the flooring and flooding the basement with all my important documents.) I called WVR immediately and they were able to send out someone right away. They coordinated with my insurance so I didn't have to think about any of it. They had great people who redid our original soft wood fir floors and restored them to like new. And, most importantly, they had the right equipment to dry out my documents so they were still usable. Out of 30 boxes worth of papers, only 1 and a half were not back to "usable" condition. The second time I used them, I had a leaky pipe around my shower that I didn't know was leaking inside the wall until I noticed a huge wet area on the ceiling in our dining room below. Again, they came over immediately and got started. With the sensors they had, they were able to tell where the water started and stopped in the ceiling and only cut out what they needed to. For about a week, it looked like the movie ET in our house with plastic wrap everywhere to cordon off the parts where they were working! We were still able to use all the other areas and they did not interfere with our daily lives. When they restored the ceiling, they matched our heavy plaster "design" in the ceiling to the point that you cannot tell what is old and what is new. I've been impressed both times we've used them. Easy to work with, fast and efficient, and all the special equipment to get the job done.

These guys showed up on time to help us with a leak going on, they set up dehumidifiers & instantly…read moregot to work. We appreciate their kindness and professionalism.

The entire crew was great to work with. We had a pretty good mess in the basement from a water…read moreleak, came in and cleaned it up and coordinated with the trades that were needed and got the job done efficiently. They were also great at helping me navigate the insurance aspect. Highly recommend Becky Fickas

Close to Christmas my toilet overflowed and the plumbing co. recommended Quick Restore. Boy am I so…read moreglad they did!! They are knowledgeable, professional, they accommodated my schedule without any problems, and the owner is a really amazing person. Being a new homeowner it was a really scary learning curve water damage and mitigation. The owner helped me navigate my insurance issues and the entire crew was great to work with. I also want to give a big thank you to my first contact and the supervisor, Jimmy, who really helped me through making decisions to take care of my house and he also interacted with insurance company with skill as Foremost was really trying to give me the short end of the stick. Thank you Quick Restore!!

My partner and I just purchased our first home and wanted to replace the carpet with hardwood. We…read morehad Kurt and Julie come out to take measurements and get us an estimate and they were great! They were very friendly, worked quickly, and explained everything to us. We got an estimate a few days later and agreed to have New Dimension do the work. We approved the contract and paid the deposit and they ordered the wood. We ordered Brazilian cherry solid hardwood that we wanted finished in place. We wanted it to match the existing wood that part of the house had and they got it pretty close! They started work on October 8th and were completely done with the floors the 20th. We ended up having them replace the baseboards too because we wanted something that looked nicer, so we got another estimate for that and they got to work. Brandon was the main guy doing our floors. He was very nice and honest and communicated with me regularly to let me know how everything was progressing. We got the existing floors refinished at his recommendation and they look amazing, so much better than when we bought the house! There was a small issue with the first round of sealing the existing floors and Brandon let me know immediately and fixed it for us, which did push our move-in date a few days but ultimately wasn't a problem. He also gave us a recommendation for which product to use to keep our floors clean and in good condition which I'm thankful for. Mitch took care of our baseboards and was super nice. He worked on his own and was very efficient, fixing things as he found them and asking me questions when needed. We were living in the house by the time he got started but we just stayed out of his way and made sure he had what he needed. He was very friendly and helpful and we loved having him around. Overall we had a fantastic experience with New Dimension. Julie was super nice and called me to update me regularly, and their employees were all great. They're coming back in January to replace the carpet with wood on our stairs and we are looking forward to it. We highly recommend going with New Dimension if you are looking for a flooring or baseboard upgrade!

I moved to Eugene in July 2020, just before the fires. I bought someone else's gorgeous custom home…read morefrom the 70's, with carpet that didn't reflect the organic look I wanted. My real estate agent recommended New Dimension. Right now I am sitting in my kitchen, the slightly rosy color of the magnificently beautiful red oak hardwood glowing on my entire upstairs. Picking the hardwood was pure fun, being able to touch and see the choices and imagine them in my house. The installers were uber-competent and careful, and worked hard even as the fires raged nearby, filling the world with ash. They did such a gorgeous job around my rocky fireplace that the folks in the office photographed it for future jobs.Then, when I got ready to set up my office, I realized that I really wanted wood in there too. So in no time flat, more boxes of Mercier were curing in my house, and the office is equally gorgeous. When I called into my insurance company to upgrade my house, the home value leapt forty thousand dollars for an eight thousand dollar investment, should I decide to sell. I can't speak for you but that's a pretty significant return for beautification. Along the way I have met wonderful, dedicated people who have helped me feel part of my new community. Every day as the sun rises in the forest that surrounds my house I watch as that rosy oak glows from inside to match the tall firs outside. This is my forever home, and it was worth every single penny and then some. Here's the bonus round: when the delivery guy who dropped off my wood broke a sprinkler in my yard, Kurt helped me find repair folks (who are now hired for future work in my yard) and covered the cost. That solved several problems for me. In every way a great experience.

Needed them in an emergency situation that occurred at 11 pm the night before we were leaving town…read moreand we figured we had to cancel trip but they came out by 130 am fixed the problem and we were in the road in morning as planned. Didn't seem like they charged a premium for the emergency call. Would use again!

they are available on the weekend, but so is Servpro. They promised to put up plastic sheeting to…read morekeep the dust and debris limited to the flooded area. The crisis expert (LOL) was on their way out the door when I reminded he/she of the plastic sheeting promise. And the sheeting was eventually installed. Prepare for a hefty bill, unless your insurance will cover it.