We had significant water damage from a washing machine problem…read more I called Robinson Restoration on Sunday and shortly after Kyle arrived. He introduced himself as our project manager. From that moment on, Kyle managed a team that came to demo the wet floor and walls. They also set up a system of fans and dehumidifiers under the house and in the laundry area. They saved my kitchen floor and walls that backed up to my laundry area in the garage. After a few days the area is dry and ready for reconstruction. I want to give a shout out to my team. Kyle, Dominique, Ryan, Michael, Konrad & Jacob, Thank you for being quick, effective and polite. The work was done thoughtfully which saved us from a much larger problem. Save yourself some money and worry, we recommend calling Robinson Restoration for emergency water damage. Thank you again, Dr William and Arly Knight Eugene

From the owner: Water, sewer, mold or fire damage restoration professionals. Free estimates and 90 minute response…read moretimes to your home or business needs. When you experience a disaster in your home or business, you need professional water damage restoration services to respond quickly to mitigate any damage that has occurred and begin the drying process immediately. At Robinson Restoration, we specialize in water damage restoration, sewage cleanup, and mold removal. Our team of certified water damage restoration professionals is standing by and can respond to anywhere within the metro area within 90 minutes. We know that water damage or mold growth to your home or business from a burst pipe, flood damage, or sewage leak is an incredibly stressful situation. Our goal as a water damage restoration company is to help provide you with some peace of mind as we navigate you through your damage restoration process. If you are experiencing a water damage event, call on the water mitigation services of Robinson Restoration, our certified professionals will respond quickly to prevent further damage, clean up standing water, protect electrical equipment, prevent mold, and mitigate the water damage.

We have an RV, and we're traveling through Oregon. We replaced the couch in the RV, but the…read moreplatform wasn't deep enough to allow the chairs to sit far enough away from the wall to lay it all the way back. Searching for repair professionals near Roseburg we found Higher Dimensions on google. Higher Dimensions was able to fix the recliner issue and the chairs sit perfectly now. We had a drawer rebuilt by a cabinet shop in California, and hadn't t tried to reinstall it yet. When we did we discovered it was made it 1/8" too wide. Jesse, at Higher Dimensions was able to fix that issue also. They also replaced the screen in our RVs screen door. No job was too small. Wasn't sure they worked in RVs and Travel Trailers but they took on the jobs and completed them fast. If you need a licensed and insured contractor to do repairs, look no further. They aren't just for home repairs, they did a fantastic job on our RV.

From the owner: We're one of Douglas county's best contractor and water mitigation specialists.We have worked hard…read morefor a solid reputation!We are passionate about our craft.we value time wich means we have the best communication with our clients and continue to exceed expectations by delivering a 5 star experience with outstanding craftsmanship.

I needed big help with my Eugene home I had just purchased…read more There was no place to put my dishwasher without restructuring the kitchen. The bathroom had the most awful, early 80's, peach colored shower enclosure, I could not live with - and the counter was much too short. The backyard had a large lawn and a small deck - it was crying out for a more useful space for entertaining. My street generates a lot of traffic noise and I needed something to help reduce it. I also wanted an attractive trash/recycling bin deck, close to the street, for convenience. I looked for reviews and Emerald Valley Home Repair popped up. I like licenses and BBB ratings - Ted has them. He was professional in his walk through and intelligent, creative and confident with his advice and ideas - that he quickly put me to ease with his clear rapport I chose Ted Colee. My new larger kitchen space includes my necessary dishwasher and a couple new cabinets and sparkles with quartz counter tops throughout. He also replaced the lighting. The bathroom shower panels were removed and replaced with new bright white tiles. The deck steps down to a circular stone patio that allows for more entertaining and several large potted plants. I worked with Ted on ideas for the front driveway and we came up with a spectacular walled in - shingled and planter deck. It looks fantastic and provides more privacy in my front yard and most importantly, has reduced the road noise. The shingled trash/recycling/green-waste bin deck has a drop down ramp gate: So convenient! This was a series of jobs that effectively have turned this house into my home. Knowledge, skill, dependability, trust and respect are all vital in building that working relationship and creativity and flexibility complete the package. Bonuses are his abundant experience - Ted even knows plants. I have worked with Ted since and highly recommend him!!

These guys are pros! Ted is the boss and he has two helpers. They are the cleanest, neatest…read morecontractors I have ever used. They did a roof job for me and now I am hiring them to do my floors in my house. Super nice guys, long time Oregonians, they are locals, so they know all the best places for construction supplies. Ted used to do architectural landscape, so he is ideal for outdoor projects. I shouldn't tell you how great he is, because he will get booked so much I won't be able to get him myself. 5 stars!

May of 2018 we had a flood due in our utility room due to a water heater leak. WVR came in and…read moreseemed to know exactly what they were doing. They had the room in plastic, dryers, and brought in the people to do the work to put the room back together which included replacing dry wall, flooring, cabinets, etc. For weeks the work did not begin and and repeated attempts to contact them resulted in, 'Mike's not in, he'll call you back'. Calls were consistently unreturned. In one successful contact with Mike, who was the project manager, he told us that the flooring had not come in and that's why they hadn't started the job. We called the flooring company and they said that he had not ordered it. From the time that work did begin, it was a nightmare.Mike provided no plans to us or his workers, he mismeasured so that the work they began was not possible to complete (this was caught by a worker who, within a day was let go for some reason- he was a skilled worker) He and another man had to come over and restructure the plan. The workers did good work at first, but Mike was never available and so the work would get held up. When they installed the water heater they did not fill the tank before starting it up so it burned out the element. The work was not completed until Nove 5th, no plans or itemized list was ever provided. We had to get the itemized list of work from the insurance adjustor. The bill was paid by insurance and extra work contracted for the job was paid by us in full. Just last month, we discovered a leak again. Our water heater closet was swollen shut and the replaced drywall work inside the house adjacent to the closet was cracked (18", 7" long, 1/4" wide), in the seams. WVR claimed that the cracks were the result of "the house settling" and they claimed no responsibility for their workers' installation of the water heater. When we contacted our insurance company as when we could expect the work to begin (WVR would not return our calls), our insurance adjuster reported that Mike had told him, "Why should I do the work when they still haven't paid me?" This, of course, was a shock, and threatened our reputation and credibility with our insurance company. Mike had claimed WVR they had widened our doors and completed other work for which they were not paid. This is patently false- no such work was ever done. WVR front office confirms that all bills to us have been paid in full. Mike slandered us to our insurance company. I do not know what struggles WVR are having as a company or if this is just their business model, but we still have black mold in our house and are trying to get a resolution for the condition Willamette Valley Restoration has left our home. We can't get back the time, stress and frustration of having dealt with such an unprofessional, shoddy company over the past 10 months.

I have used WVR two times for repairs and they have been amazing both times. The first was when my…read morebusiness flooded (a toilet ran for 2 weeks while we were out of the office, destroying all of the flooring and flooding the basement with all my important documents.) I called WVR immediately and they were able to send out someone right away. They coordinated with my insurance so I didn't have to think about any of it. They had great people who redid our original soft wood fir floors and restored them to like new. And, most importantly, they had the right equipment to dry out my documents so they were still usable. Out of 30 boxes worth of papers, only 1 and a half were not back to "usable" condition. The second time I used them, I had a leaky pipe around my shower that I didn't know was leaking inside the wall until I noticed a huge wet area on the ceiling in our dining room below. Again, they came over immediately and got started. With the sensors they had, they were able to tell where the water started and stopped in the ceiling and only cut out what they needed to. For about a week, it looked like the movie ET in our house with plastic wrap everywhere to cordon off the parts where they were working! We were still able to use all the other areas and they did not interfere with our daily lives. When they restored the ceiling, they matched our heavy plaster "design" in the ceiling to the point that you cannot tell what is old and what is new. I've been impressed both times we've used them. Easy to work with, fast and efficient, and all the special equipment to get the job done.

These folks are very helpful and professional! I highly recommend them to anyone needing…read morerestoration work!

We had our place reroofed by them in the summer of 2020. We were generally very please by the…read morework. Part of the job, the roof boots, had to be redone as they split and cracked within a few years and we were concerned. After contacting Elite, they jumped right on it, sent out some reps, and got it fixed. Very pleased with the responsiveness and professionalism.