As a professional in the hospitality field, using Yelp to communicate my complaints with a company…read moreis an absolute last resort. That said, I am so incredibly disappointed and --quite honestly-- appalled -- at both the "cleaning" and customer service that I received today that I wanted to write a review in the hopes that others will be discouraged from using Cida and instead choose to invest in a company that both values their experience and will deliver on their promises. Today was my third time using Cida so I had developed a certain trust for the employees and the company and chose to pay cash in advance and leave while they went about their work. If you chose to ignore anything else I say-- DO NOT MAKE THIS SAME MISTAKE. I live in a small one bedroom apartment and had asked (and paid) for a deep cleaning (150 including tip) which in the past has been relatively extensive and overall worth it. Today, however, I returned to find my baseboards untouched, my shower doors and shower not touched, my kitchen counters NOT TOUCHED, the area behind my couch not swept, my windowsills not touched, numerous surfaces not wiped down, hair on my floor? (its almost impossible to believe as I write it, I know) .. truly it looked as if they spent less than five minutes here. I immediately sent Cida a text and she was initially responsive, agreeing that it was "absolutely unacceptable" and offering to come back ...except--one problem-- only on her terms. I had to leave for work and could not be available for the times she offered and, as I continued to find areas that were completely ignored, I opted to ask for a refund. Cida not only refused to send me a refund (after looking at multiple pictures and using the exclamatory "WOW!" in response to what she saw) but also stopped responding when I continued to ask how we could possibly resolve this and if they could come at another time outside of today. Please, please, please, I urge you to look elsewhere before using this cleaning company and, if I could attach the pictures, I promise you wouldn't think twice before doing so. (oh wait, just realized I can.. and will do so in spite of being slightly embarrassed about the state of my apartment but it speaks volumes AND thats why I hired cleaners)

Updating my review and I will tell you why, cleaning alone they deserve 5 stars but unfortunate…read moreevents have given them 1. At first Cida's crew was fantastic and efficient, trustworthy, the best I could possibly ask for. Then I noticed things missing, some of my clothing items, and then watched a member of her staff walk out with 3 rolls of my paper towels (this staff member is the same size as me and approximately the same age as me, after I watched her walk out with some items I strongly suspect she had taken some of my clothing), 3 cans of comet went missing, and my own cleaning items that I purchased for my home for my use had been used. I also noticed that someone had been in my closet which I've never had a cleaning crew go inside my closet. I cannot prove what I didn't actually see happening but whatever. Another time when different members of her crew came to my home I found my thermostat on and the heat blowing like mad mid summer with my air-conditioners going!!!!! Wonderful, oil isn't a free commodity and is pricey! Although that team did do an outstanding job cleaning. This is ultimately when I decided to discontinue service with Cida, it's unfortunate because again they do a phenomenal and thorough cleaning job and Cida had been absolutely WONDERFUL to deal with, but I do not trust her staff in my home. I hate to write a negative review but I do not feel that I would be doing my due diligence if I did not update it.

Unfortunately another rush job, not detail oriented and lack of consistency . She got defensive…read morewhen mentioned what she missed on her cleaning service. I usually don't write a bad review but this is one of those times.

Nildeane was the only person who responded and offered to come and look at the space before…read morerecommending pricing and next steps. Her pricing is more than fair and she is responsive and communicative. Her and her team's work was amazing. They covered areas of my apartment that other cleaners have never bothered to and it looks spotless. I had initially only planned to have monthly services but after seeing their work and how good and clean my apartment can be, I'm switching to biweekly.

Over priced and unsatisfactory results! Their method of cleaning is unsanitary!!! They use the same…read morecloths to clean from room to room. I won't go into detail and leave it up to your imagination!!

This is the best company we have ever had clean our home. Period! That's over 30 years! It's a…read morelarge house, and the 2 girls worked very hard on their initial visit. It was a deep clean. Instead of pushing them to finish, I appreciated that they didn't rush. They were very detail-oriented. They cleaned things that others had missed. They even offered to come back the next day to finish up with another hour! I had no problem paying more to cover it, as I could see how well they worked. Overall pricing is very fair, especially considering the 5 star level of cleaning care provided. The house smelled clean but not of chemicals, and I appreciated that as I am a bit sensitive. They just finished their second visit. Another A+. The girls are cheery, learning English, and I can tell they are enthusiastic and appreciative of the opportunity to be working. I respect that attitude. BraBos is a fantastic service. I'm glad I found them!

Great costumer service Reliable…read more Affordable Detailed oriented Best clean service we ever had Highly recommended

Lana has been very responsive, it was very easy to create an account with the company and get…read morestarted seamless. Lana sent us a person to help us with the cleaning, we are very happy with the experience so far. The cost/value is great.

I was very happy with my deep cleaning from Eni. I received a quick reply to my request for a quote…read moreand availability, and easily set up a time for them to come a couple of days later. She and another woman arrived right on time for my scheduled appointment. I had a few spots I let her know upfront that I would like to make sure were included in the deep clean, but for the most part, they quickly went about their work, and had my 2 BR/1 BA sparkling in about two hours. They asked me to look everything over before they left, and having paid for a deep clean, I LOOKED. They moved my furniture to sweep and mop underneath, cleaned my windows, baseboards, dusted the ceiling fan, did some sort of magic in my cat's food and litter area, got food spills out of my fridge, even washed my son's baby bottles in addition to all the regular cleaning. I can't find anything they missed or didn't do that I asked. They did everything but my laundry, but to be honest, if I had asked, they probably would have tossed a load in for me too. Now I can focus on decluttering and organizing since they saved me so much time on the dirty work! Thanks Eni!

It pains me to write this review, as I have been using Eni's cleaning services for the past few…read moreyears and think she herself is a very nice person. However, after being robbed by one of the cleaners, I needed to share this review. In the past, I've generally been happy with the cleanings, though there have been minor issues here and there. The quality of the cleaning often depends on who Eni sends, as some cleaners are better than others. On occasion, I've had to point out areas that weren't up to par. I also had one incident where one of the cleaners left my home unlocked while I was on vacation and accidentally took my keys. The keys were returned to my lockbox the next day, but my home remained unlocked until I returned. Eni apologized, and we agreed not to have that cleaner return to my home. While she was kind, I couldn't risk that happening again. What prompted me to write this review, however, was a robbery. This past weekend was my birthday, and I had several birthday cards (one still sealed in an envelope) in a pile on my dining room buffet. When I returned home, I noticed the pile was missing. Normally, if there are papers in the house, the cleaners either clean around them or neatly stack them without moving them. I asked Eni to check with the cleaners (one of whom was new and had never cleaned my home before) to see where the cards had gone. I was told they were placed in a cabinet on the shelf--something they shouldn't have done in the first place. I checked, and sure enough they were where they said they were but the sealed card had been opened, the money was gone, and a card that previously contained a gift card was missing the gift card. I called Eni immediately and expressed how upset I was. She was very apologetic, told me she had fired the cleaner who took the money, and offered to send me the amount that was stolen (which she did through Venmo). However, after this experience, I felt that I could no longer trust her service. The fact that Eni doesn't seem to properly vet the people she hires makes it impossible for me to continue using her services. I can't risk having someone like that in my home again.

Alessandra is exceptional and very meticulous. I am a bit over the top in ensuring everything is…read morevery clean and she went above and beyond to make sure the apartment was impeccable. She is very detail oriented and fulfilled all my requests. She was very easy to reach and was quick in responding I was very pleased with how well she cleaned ! I would definitely recommend her. The quality of her work is exceptional and the value can't be beat for what I was quoted from others ! She cleaned every windowsill in the house; I was impressed. She also took great care of our cat to ensure she was comfy during the cleaning!

Awesome Job cleaning yesterday. Floors washed. Beds made trash barrels emptied and so much more…read more The owner and her worker Of 3 years came over right on time. They went right to work ! My wife came home and absolutely loved the job ! The value and service and quality were perfect. Glad to welcome them aboard every 2 weeks for a nice extra cleaning. ! Thank you for a wonderful job ! 5 stars hand down ! Bravo !

Arrived on time and very efficient move out cleaning service! Great value compared to a lot of the…read moreother providers that i quotes from. Helped removed tough stains from tub and stovetop - shiny as new!

Extremely rude and horrible customer service. After failing to send a confirmation of my…read moreappointment, they still showed up and were furious I was not home. Rather than apologizing for not sending a confirmation, I was sent nasty and unprofessional messages. This woman conducts her business very poorly and I will be letting people know not to work with her.

We have never had house cleaners. Cleaning motel rooms for a very left me with very high…read morestandards. They clean everything from the chandelier and fan blades to the moldings and all corners. This is not a superficial service. It is real house cleaning. We are enjoying the reduced effort on our part and the reliably excellent results on the part of our trustworthy and thorough cleaning team. The ownership is personable, responsive and individualizes services to our needs. Scheduling and cancelling/rescheduling are very easy. I recommend this company to anyone lucky enough to book them.

They take care of our short term rental, going above and beyond in customer service. We had a pipe…read moreburst, the owner rerouted his drive to directly come to our house to locate the water leak, he cleaned up the floor himself after his crew finished turning over the rental between guests, he placed a fan and also fetched the dehumidifier from our garage. They made sure no water was flowing until our plumber arrived to fix it. They leave the house so clean, that our guests comment on the spotless house in their 5* reviews. We love their app and online scheduling and many easy ways to get in touch with them including WhatsApp when we are overseas. This company is invested in our success. It's rare to find this nowadays and we feel lucky they were recommended to us by our realtor. We pay more per cleaning than we pass on in cost to our guests, but to us all the high quality aspects mentioned above are worth it.