this is my first visit to this location.
At the Hinsdale and Naperville locations there is a little sign at each table saying they're trying to avoid plastic straws so if you want a straw you have to ask for one. In my last comment at Hinsdale about 2-3 weeks ago I suggested they move to Aardvark paper straws. When I received my iced tea today I received an Aardvark paper straw. Yay!
I was greeted with a friendly and genuine smile when I arrived. The place was very busy with no empty tables but I was told there would be a five minute wait and that's exactly how long my wait was.
My server (Abel H) was at my table in about 2 minutes and greeted me with a friendly hello. This place was VERY noisy so I had a hard time hearing him. He took my drink order and was back with my drink in just a few minutes. He described the daily special and asked if I was ready to order.
My order arrived in a reasonable period of time. I ordered a combo which included two eggs. It looked like I had 1 scrambled egg, which was warm, not hot, my bacon was cold, and my Swedish pancakes were hot but were served with rock hard butter, which immediately made the Swedish pancakes lukewarm at best. I will never understand why restaurants serve nearly frozen butter with bread, or warms items; it's impossible to spread and drastically affects the temperature of food immediately and not in a positive way.
As standard at the majority of EHCs, I was asked if I wanted a beverage to go.
Overall, I would say the service at this location is good. My meal was not awful, but definitely was not the quality they strive for or the quality one comes to expect based on other locations and dining experiences.
I generally order the same thing so I anticipate my bill to be the same. As I was signing my credit card receipt I could not imagine why my bill was several dollars higher than it normally is. This location charged me an extra $0.80 for a tablespoon of lingonberry butter and another $1.30 for an extra tablespoon of lingonberries. Another $2.10 that no other location has ever charged. I will never come back to this location again based on this alone. Also, if you were going to charge extra for something, you need to let the customer knows that when they order it. It is simply wrong to not mention that ahead of time and have them shocked when they go to pay their bill.
I lost my job over a year ago and I have no income coming in so going to Egg Harbor is truly a special occasion and treat for me. I know what I can afford.
$2.10 is simply ridiculous for two extra tablespoons, it is not like I asked for extra caviar or crab meat and to not mention the up-charge at the time of ordering is also deceptive in my opinion. A reasonable up-charge if $0.50 per item would be okay, but you just don't add something to someone's bill without notifying them beforehand, not after the fact.
I will stick to any of the other three locations I go to where the food is better and they don't overcharge or deceive their customers. read more