I hired Edwards Plumbing & Heating to replace a sewer line at my home, with the specific understanding--confirmed in writing--that the PVC replacement would extend all the way to the sidewalk. Unfortunately, that did not happen, and the consequences were significant and costly. Years later, when the sewer failed, excavation revealed that the PVC line actually stopped roughly two yards short of the sidewalk, leaving a transition to old clay pipe. Because Edwards' work suggested the replacement went to the sidewalk, a second contractor initially excavated in the wrong location. This error forced the unnecessary removal of a tree (including canopy loss and removal fees) and resulted in a full day of wasted excavation before the correct location was discovered closer to the house. I will be uploading two images with this review: A photo clearly showing where the PVC pipe ends well short of the sidewalk. An invoice from Edwards Plumbing & Heating documenting the scope of work that stated the replacement would extend to the sidewalk. I attempted to resolve this directly and professionally. I sent a detailed demand letter by certified mail (delivered December 1, 2025) and followed up by email outlining the documentation and requesting reimbursement for the resulting damages. Despite multiple opportunities to respond, Edwards Plumbing & Heating did not reply. To be clear, Edwards did excavate to the sidewalk originally and replaced sections of sidewalk as part of their work. However, the sidewalk repair was so poorly done that we later had to pay out of pocket to have the sidewalk blocks redone correctly. This review is not written lightly. Sewer work is expensive and disruptive, and homeowners rely heavily on contractors to perform it correctly and transparently. Based on my experience, the work did not match what was promised, and the lack of response afterward was deeply disappointing. I would urge homeowners considering Edwards Plumbing & Heating to ask detailed questions, verify work locations carefully, and document everything before proceeding. read more

Edwards Plumbing & Heating - Invoice detailing work supposedly going all the way to sidewalk. - Plumbing Near Me

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I had some flooding in my house's basement. Ken came and claimed that he snaked my sewer line. He told me that he used all 100 ft of the snake 2x to try and clear any blockages. He advised me to call the city to make sure the blockage wasn't in their main line. This took maybe 30 minutes. The city foreman came by the same day, confirmed the blockage wasn't on their end. The foreman also implied that I should get a second opinion. I called another plumber who was referred by a family friend. The new plumber actually took the time to test the flooding in the basement, cleared the blockage with about 40ft of snake and showed me that my sewer line was no more than 50 ft. He also charged significantly less. Ken was dishonest and probably was just looking to quickly move on to his next appointment as he was already late for mine. I can only thank Edwards Plumbing for teaching me a valuable lesson in observing your plumber more closely and not taking what they say at face value. read more

Kenneth the tech came to our house, broke our sink. Then told us he would get the part and come back and fix it. He never did and he cancelled our service. When I called the company, I spoke with a bunch of men who insulted me and yelled at me. Owner, James, doesn't help or take accountability. DO NOT CALL THEM. Terrible experience. read more

Owner doesn't take accountability. I left a negative Google review explaining that I ended up having to fix the issue myself (After paying them $250 to not fix the issue and give me a $7500 fix quote) and the owner responded to my review doubling down and implying I didn't actually fix the issue myself. Luckily I got a second opinion from another plumber that I know and he agreed, I didn't need to pay nearly $8000 to have my entire main line ripped out! Thankfully I fixed it myself and saved myself thousands of dollars. read more

My in laws had a leaking hotwater heater flooded their basement. Plumber showed up, turned off the home water, cut the line going to the hotwater heater(so house water can no longer be turned on) He then said he needed to get a part and would be back in 3 hours. He never came back. Called the owner several times, was told they couldn't get ahold of him, then he would be back in about a half hour. It is now almost midnight, and nothing. My inlaws had to get a hotel room for the night. It is the most UNPROFESSIONAL business we have ever had the misfortune of working with. To bad I cant give this company -5 stars!! read more

The actual work was fine but the cost is ridiculous. I had this work done for my grandson and was charged $830.06 to replace two outdoor spigots and shutoff valves. I just had the same done at my house a month earlier by another plumbing service plus two toilet shutoffs for $426. I couldn't get my plumber for my grandson's area so I went with Edwards. When I called and raised my concern about the cost they said a manager would call me back. That never happened. I won't be using this company again. read more

Where to begin?? Oh yeah. NEVER USE THESE CROOKS!! I requested a quote to extend an external natural gas line to my deck. They came out as promised, and the tech was thorough and polite. Pointed out some things I should consider and all good, right? Told me I'll have the quote for the work the next day. Have him a check and off he went. Long story (very long story) short, it's now 2 months later, no quote ever came, but my check was cashed no problem. Now the hard part - getting my money back. I still haven't. Despite countless calls to them, I am assured the finance department will take care of it, they'll mail a check, everything. But still no check. So now, as I consider legal action against these frauds, I'll save you the trouble of using them. Don't. They are miserable humans who have no intention of providing any value. The only thing I can say is avoid them at all costs. If I could give 0 stars I would. read more

Worst customer experience possible. Did not fix my sink. Charged me 270 and said they would send someone 5 days after initial visit. Asked for refund, has been 3 weeks still no refund. read more

They came out on a holiday to fix our AC. They were prompt and kind. We knew we would be paying a bit more because it was a holiday, but it was still reasonably priced. read more

I had a sub- pump and water back -up put in by Edwards Plumping, it cost over $3000. less than 18 months later the sub pump failed , on the weekend. They sent someone out but they did nothing. They would not take any phone calls on the weekend and said the manager would contact us on Monday. They even put it in a text message that no one was avilable on the weekend to help. I had to call multiple times on Monday and finally the owner did contact me and they replaced the pump . The damage to my home from the sub -pump failure was over 15 thousand dollars . Even though they finally did replace the pump, they were awful at returning calls and did nothing over the weekend. Not a company you want to use. read more

On July 22,2022, we had floor sewerage drain problem in basement and called for service, the technician came and told us "there is no problem" , He charged us $69 for trip fee, then left. Three week later, the basement was back flow again, we called CGC plumbing service, they checked and ran a snake down to solve the problem. read more

Mark Edwards Plumbing did an amazing job! They were very professional, thorough, and courteous. My repairs came in less than I anticipated. Thank you very much for all of your help Mark and Team. Forever Grateful! Mary Babcock Peterborough read more

I would give them a minus if it would have been available . We have been told that if we finance some work thru their bank , it will be no interest fee if we pay it off within 12 mos. Well, we did & they started to charge us 20% of interest on the BALANCE RIGHT AWAY !!!!! And you can't contact their accounting department at all. We tried to call to resolve this issue, left a bunch of messages with some foreign guy- he is the only one who takes the phone , no matter which phone number you try to use , but NOBODY EVER CALLED US BACK. Looks like they simply don't care & they lie to people just to make a sale . With that being said , if someone decides to go with this company , you need to ASK ABOUT WRITTEN CONTRACT, where is EVERYTHING SPECIFIED & YOU WILL NOT BE FOOLED at the end & you could use a Lawer to get everything straighten out. Shame on this company to take advantage of the Vietnam war veteran ! read more

AVOID AT ALL COSTS, TAKING ADVANTAGE OF PEOPLE IN NEED. Mom lives on a pump and water tank; pump ran dry because water ran out so she needed to pay someone to crawl under the house, prime the pump and be done. It has happened several times before but her husband passed and is no longer able to do it. She was quoted $1,036 to do this work and then called me crying that she couldn't use her bathroom. She told the technician to leave and had her step son come and do it which took him 10 minutes total. ABSOLUTELY AVOID THIS COMPANY AT ALL COSTS. read more

Aaron Hoskins proved his professionalism impeccably yesterday and performed the appropriate rework requirements in order to hopefully obtain an authentic Approved Permit from the Plymouth Township Inspector. Mr. Hoskins had to remove the recently installed HWT, move it away from it's previous location, rework the appropriate holes in the floor & wall, seal up the previous openings, rework piping & vent duct Edwards Plumbing will need to request another City Inspection ASAP before final payment for this contract can be completed. Mr Hoskins stayed well past 7:30 pm, in order to complete all reworking requirements for this installation, even after working over an 8 hour period. I would consider him an asset to Edwards Plumbing due to his work ethic, his professionalism and for him getting the job done properly to the Owner's Satisfaction. Thank you for helping me to hopefully obtaining an Approved Permit from the City Inspector. Don't forget to schedule a return visit from the Plymouth City Inspector so you can receive your final payment for this contract. I'm ready anytime to meet with this inspector!! read more

This company is a fraud, or at the very least incompetent when it comes to bills and invoices. They came out to camera the sewer for $245, which they did, however they told me I needed to replace my sewer for 6k. Got another opinion and was told it was still in serviceable condition. Canceled the sewer project with Edwards the next day.   Two weeks later I still haven't been billed for the camera inspection, which I was still planning to pay. Instead I get an angry call saying I'm being sent to collections for not paying the bill. I call as soon as I am able and they tell me I owe $400. After talking with them that it was only the camera inspection which they were advertising for $245, they agree to correct my bill. No response for a week. Then at the end of November they bill me $3000 for the sewer replacement, which I cancelled and they never performed. Meanwhile they still have not corrected the bill for the camera inspection. I have spent the entire month of December fighting with them to get them to refund the unauthorized charge of $3000 and to get a corrected bill for the camera inspection. When I do finally get a corrected invoice for the camera inspection going into their online pay portal it still shows I owe $400. They never actually corrected the bill they just changed the number on the invoice. Never using this company again they have been fraudulent in how they bill and charge you. Still fighting to get the $3000 dollars refunded and inspection bill corrected. read more

Called company because my sub pump stopped sometime in the last 3 days. Water everywhere! Robert Nelson was quick to come out - even before their opening time. He installed a new pump quickly and the water began to go down and he checked out the water heater and furnace to make sure there wouldn't be any issues. Got his recommendation on a backup up and we scheduled it so he'll be here next week to install it. Thanks for making a bad situation better. Now need to get the wet things drying and the trash to the road read more

Scott arrived on time and did a quick analysis of my problems. He had to crawl in my two crawl spaces multiple times to access the plumbing. He worked quickly to replace a worn out toilet shutoff valve and an outside hose faucet. He wore a mask and shoe covers each time that he entered the house. I give him 5 stars for his great work Joe Borghi read more

On July 22,2022, we had floor sewerage drain problem in basement and called for service, the technician came and told us "there is no problem" , He charged us $69 for trip fee, then left. Three week later, the basement was back flow again, we called CGC plumbing service, the CGC technician checked and then ran a snake down to solve the problem. We will never hire Edwards Plumbing & Heating again!!! read more

Edward's was the only company we could get to come out on emergency to replace a failed sump pump that flooded our basement. Brandon was very friendly and worked very hard in a tough situation, with a sump that was completely flooded on a Friday from 2:30 until about 6:30pm to replace the pump with a more powerful, Wi-Fi capable pump. He also gave us suggestions for further improvements we could make in the future. We are very grateful to Edward's Plumbing! read more

This is an addendum to my first review, which was a very good one. Over the w/e, I had a leak under my kitchen sink. I called Edwards Plumbing and they could have someone to my house on Monday. they came when they said they would, we're very knowledgeable and gave me an estimate. I thought it was high, but it needed to be fixed, and it was, for $700. Since then, I have talked to a couple of people and am told I was really scammed and way overcharged for what they did. I'm very disappointed and will never call on them again, or recommend them to anyone. Shame on them for taking advantage of a senior citizen. read more

Guy took $267 to snake an indoor pipe (not the main). In the end he took the money and said he cannot snake it Because pipe is broken.

This company installed a water heater some years back. So yesterday I had the first problem in all those years. The control panel thing was blinking 7 lights and pause which indicated a faulty switch something or other. I called to schedule service and explained the issue (service codes). Funny thing is they could not find me in their system-no record. I thought that was odd since the sticker on the tank and the original paperwork clearly stated they installed the tank originally. Anyway, the service call was prompt-about 3 hours after I initially called. When the service man arrived he was polite. I took him to the water heater and he saw immediately the 7 flashing light sequence on the control panel. He then IMMEDIATELY said, "Well, this is an old water heater and we need to replace the heater." I explained to him there has never been a problem with this heater and how much would it cost to just replace the sensor (called a Flammable Vapor Sensor). He went on and on that the tank should be replaced, and quoted (immediately like it was planned-he knew the price), and stated $2,800 to replace the tank. I said well how much just to replace the sensor. And again he went on and on about the "company" does not like to do that because something else could go wrong. I said I would take my chances. (After all, I could do a lot of replacements on the existing tank before reaching the $2,800 for a new one). He said if he replaces the sensor and what if a few days later a gas valve goes out and has to be replaced? Again, I said I would take my chances. I had to work hard to get him out of the "sell me a new tank mode" that he was in. After asking a forth time on how much to just replace the sensor, he said "A few hundred dollars but he would have to check the price of the part and the parts places were closed on Saturday". Then he went on and on about replacing the tank. (I suppose I would expect such high pressure tactic from a car salesperson but not from a plumber). I paid the $60 service call fee and he was on his way. Here's the thing: I then did some checking online and guess what? The sensor is $30 retail and is a less than 5 minute repair because it's mounted on the outside of the tank anyway. He quoted the "hundreds to repair" as a tactic to get me to say ok on the new $2,800 tank. And oh yea, I checked the price of that tank online as well, and it was $1,000 retail from a big box shop. So $1,800 labor for a direct replacement? Now everyone is surely entitled to make a profit in their business, I just don't want to be the one paying for that guy's kids college from a $30 part that he pounded me to turn into an almost $3,000 sale. BTW: I called and had a "second opinion" from another (honest) plumber and guess what? He said "Your tank is totally fine" and just need a sensor, I have one in my truck." Total sensor replacement including the service call: $125. and I'm back in the hot water. Clearly, this Edward's Plumbing company is NOT interested is serving the customer, they want to squeeze as much as they can out of you. I am beginning to doubt that the Edward's guy that came out was even a plumber at all. I will bet he was a SALESMAN posing as a plumber. He had no tool belt, never even bent down to look at the water heater or anything. Just a lot of very high pressure trying to sell me something that I did not need, and at very inflated prices. I suppose it's no wonder Edward's Plumbing has a C- rating with the Better Business Bureau (Hindsight, I should have checked that first before ever calling them out). CAVET EMPTOR!!!!!!!!!! read more

Edwards Plumbing & Heating - The "$2,800 Edward's Plumbing fix" for my hot water problems. - Plumbing Near Me

I called for an estimate on some major plumbing work. They said they'd be there between 1-5 on Tuesday. Tuesday morning they called me at 7:30AM and wanted to come right then. I said no, the appointment was for 1-5 that afternoon. That afternoon came and went, and they never showed up. The next day they called and wanted to reschedule for Thursday (the next day) between 1-5. And they never showed for that appointment either. On Friday, they left me a voicemail 1PM saying they wanted to come right then. Enough is enough. If it's that hard to get their attention when you want to buy from them, imagine how hard it will be to get them to actually DO the work. read more

This should really be ZERO stars. I called to have the laundry water re-routed to the septic field at our parent's home. Johnathan came out on the following Saturday and created an estimate, then charged me 1/2 down, including the $69.00 assessment fee. Nice guy, but needed to use my microwave to heat his coffee, then asked for a phone charger because his iPad has almost lost its charge. I paid almost $600 and understanding we had an offer to buy the house and this job was critical, Johnathan offered to be there on Sunday morning at 9 am to get the job done. However, after I drove over a hour to get there again, I waited and called repeatedly but Johnathan was not to be found. Excuses were made. About 5 hours later, he called me and said he had overslept. SORRY. Then promised to be there Tuesday at 10 am. Once again, I drove and waited and waited. After calling repeatedly, they connected me with Johnathan and I asked why he was late and indicated I was quite upset that he'd once again stood me up. I was told he was 15 minutes away, but he never showed. Then I was told he "REFUSED" to do the work. Now, I've called repeatedly for a refund but I'm being ignored. WORST EXPERIENCE EVER. read more

They did not properly back-fill an outdoor drain pipe replacement. We have a small mound where they placed the dirt outside of the trench, and a long furrow next to it, with a clean-out exposed. It's a potential trip-hazard in the dark. After several phone calls and promises that a supervisor will get in touch, no one responded for months. Eventually I got in touch with Tony (supervisor), who would tell me "By the end of the month.." Didn't do it. "By the end of next week." Didn't do it. "Monday or Tuesday next week." Didn't do it. "Someday this week." I also spoke with a field technician, Connor, who claimed it would be taken care of. At this point I have given up, and I believe they simply lie with no intention of doing the work. I would not trust the business's response about caring about the customer. Additionally, when we had another back-up, they first performed a jetting to clean out roots. The technicians did not bring a USB drive to record the image - I had to provide that. They also didn't bring enough water - I had to hook them up with a hose so they could spend an hour refilling. They also didn't bring the correct nozzle/head. Not professional or competent so far. Then they suggested a ~$4k dig to tear up the basement floor and put down new pipe (that's big money for them). I hired another outfit to get a 2nd opinion - this time one that doesn't do digs, so that there wouldn't be a conflict of interest. The 2nd plumber had much better equipment, was faster and cleaner, provided a video from their scope, and concluded there's absolutely no reason to replace the pipes - just keep them maintained. They are an expensive outfit, so I would expect good customer service (and properly completed job) would be part of the package. Go elsewhere. They don't care about the customer, and have a conflict of interest where your best interests are not in their best financial interests. read more

The best part about the service call was they came within a few hours on a Sunday. When the service guy showed up though, he didnt wear a mask. He proudly displayed his TRUMP hat, and wore tennis shoes into the flood. He takes a look at my issue (sump pit was inadequate), and starts telling me that I probably need to replace the main line to the street, and quotes me almost 6000 dollars for a new everything. He wanted half up front to get started, and I told him I had to wait. 69.00 service call, tried to give him 80, and he couldnt make change so he took 60 and called us square (why he got 2 stars instead of 1). I spent the afternoon at Home Depot, and managed to replace the interior pieces myself for roughly 300 dollars. No more water, and no more flooding. If this issue arises again, I'll be reluctant to call these guys back. They'll be my last choice. read more

This business is a scam. We had a leak. We called EPH, and it came in 8 hours late from the time they said they would come. The technician told us that the sump pump is broken. He changed our sump pump (which I think it is still good, because the well was dry when we opened it) with a lowly-made, used one (the box was open old) and charged us $149 (service fee)+$1000. Next day the leak keeps on as the previous day. We called EPH and they said they will come between 12:00-7:00. Waited for 7 hours no body came. The next day they called over again and said they would come between 12:00-7:00. Waited for another 7 hours and no body came. ---- update: I am taking back my words: we had a terrible experience with this company. But honestly now nobody wants to come out to work. Even though they did a bunch of damage to our home and garden, fixed nothing, and cost us a fortune, They at least came out once for service. read more

Called on a Saturday and they said they were able to have someone to the house that day. We did know the $70 mandatory service fee would be charged but would be applied to the work. The technician was 1.5 hours late and estimated that the work would be $900 to fix a running toilet and replace a garbage disposal!! We declined the work and had to pay the $70. The technician said that we were the 6th house he had been to that day (it was only 2pm) and none of them had asked him to do any work. I can only assume it's because of the absolutely RIDICULOUS prices! Went to Menards and replaced the disposal and fixed the toilet myself for less than $100. Don't waste your time or money! read more

Had a guy out beginning of June to move drain for bathroom shower, run water lines for sink and toilet. He showed up around 4:00 which was six hours late. I had to help him install and troubleshoot. I blew out the water lines so he could put together supply lines. Even ran to Home Depot for him. He left part way the Through the job said he'd come back next morning at 8:00 to finish. He left, I turned main water supply lines back on (because he couldn't locate them). Water shot everywhere. His new connections failed ruining some of our new drywall. I called and he came back to rig them. He came back 5 hours late again the next morning no call from anybody again. Set pipe for shower pan and ran supply lines for sink. I had to step out for 20 minutes and he proceeded to charge my credit card on file for balance and left. Me not knowing or authorizing anything. Said he'd come back to finish. Still hasn't and it's two months later. They sent out another tech, he apologized. The drain for shower will need to be redone because he measured wrong, still need supply line for toilet and drain for sink. The new tech said he'd come back next day with parts and repair. It's been two weeks he nvr showed and no calls. A mgr is supposed to call me. Still hasn't. Job isn't done, it's been two months. They ran my card without authorization. They don't communicate. They're pretty incompetent based on my experience. Steer clear of these folks. read more

I had originally given this company a favorable review. I had a leak in my laundry room on the evening of 5-31-23. The after hours emergency fee was $149, a charge I had no problem with. They dispatched a plumber to my residence, a nice young man named Dakota. He was efficient and polite, but did not have the proper part in his van to complete the job, and promised to return the following day to finish the work (which he did). The problem I have is that he was at my house for about an hour and a half the evening of 5-31 and about ten minutes on 6-1, and was charged an additional $850. I have tried to call the company SEVEN different times seeking an explanation of this ridiculous fee, and nobody has had the courtesy to return my call. I am a widow, on a fixed income, and feel that this company took huge advantage of me. I wouldn't ever use this company again. The prices are insanely high and the customer service is the worst I have ever experienced. Anyone who thinks $1000 for less than two hours work is fair, has more money than sense. I'll never use them again, and I am happy to share this decision with the world read more

Horribly organized company with mediocre service I had a water heater leak in February of 2015 (yes, it's now July 2019). Edwards did come out fairly quickly and replaced the heater. However, I then never received a receipt for the heater, documentation/instruction manual and warranty for the heater despite asking multiple times (I still haven't received it). After the heater was fixed, I had a pipe leak in the wall of my finished basement (related to increased calcium in the water which caused the heater problem in the first place). At this point I had water leaking through the walls and into the basement carpeting itself and I turned off the water line and called Edwards again. They came out again fairly quickly (who wouldn't, for that business?!). Now I got an estimate of over $4,000 because they would need to tear down the wall, fix the pipe, spend 3 days drying/ventilating the insulation and walls to prevent fungal growth, and reconstruct the wall. This sounded necessary at the time so I proceeded. I paid around $1,400 as a deposit. In February, 2015. Now come July 2019. I receive a letter from a lawyer stating I owe $2,700+ from the work done back in 2015. Firstly, I'm not even sure this is still collectible. Secondly, I NEVER ONCE RECEIVED AN INVOICE. I assumed they had settled the remaining cost with my insurance. I never heard that I owed a cent to Edwards until they decided to have a lawyer involved. I refused to pay until I received an invoice for the work done. All I got from Edwards is a very illegitimate-looking list of who came out to my home on what day and what time and a list of work done. This is on a non-official letterhead. There is no itemized list of costs including supplies, labor, etc. In short, I'm flat out not sure that this company is legitimate whatsoever. If they can't document properly, they shouldn't get paid. I'm a physician and if I tried to pull something like this there is NO WAY I would receive payment. Nonetheless, I remember this incident well. I became the better person and paid the remaining balance because I know the work was indeed done (although at this point who knows if it was done correctly, or what extent of this work was necessary in the first place). But, FOUR YEARS LATER, I just want this over with. I just happen to be fortunate enough to be able to pay this outstanding and seemingly illegitimate bill. DO NOT HAVE EDWARDS DO YOUR WORK. They are disorganized and do not operate as a legitimate company. I sincerely hope this business goes bankrupt as I assume if they are spending the time to collect on a bill from 2015 that they are in dire need. read more

To be fair I am giving 1 star for customer service: refusing to give me an itemized bill, refusing to tell me what they actually charged me for the labor, or the hot water heater, or what their "flat fee" that I was told they charge to 'all' clients was, and being charged $3000 for replacement of a 50 gallon tank. The actual plumbing work so far seems fine. My complaint is I believe I was ripped off, I told them this numerous times, all I want is to know what the itemization of my bill is which came to $3,000. I've found the hot water heater they installed online ranging from $800-$1300 (yes this includes local big box stores), so even if they paid top dollar (which they refuse to tell me what they paid or charged me for) AND if they charged me $1000 for labor (they also refuse to tell me what they charged for labor, they only keep telling me that they charge all their customers a "flat service fee" but they won't tell me what that is either) then that comes to $2300, where's the extra $700 going they charged me? They won't tell me. After 5 phone calls by me to them over 6 weeks (the job was done on 8/20/18) 4 calls ending up with the dispatch manager Jen or Jan or something like that, and two promises from her that she would discuss my issue with the General Manager and he would assuredly get back to me, I still have no idea how I was possibly charged $3,000 to replace a 50 gallon hot water heater that sells for $800-$1300. The back story if you care: I had my hot water heater go out on Monday morning 8/20 as I was getting ready for work. I called several places but Edwards was the first one that could be out same day. They told me it's a flat rate over the phone for the service call (I had to shut water off to the whole house because the inlet to the water heater was seized so I didn't think to ask what that fee was at the time) and the plumber would determine what repair or replacement needed to be done. The plumber was here a total of about 3-4 hours, but he also left 2 different times that I know of, once for about 45-60 minutes so I don't know if that was lunch or what. He was friendly and courteous, he did not explain or detail any charges to me or give me any estimate during the time he was here other than say, it'd be about $3000. I was shocked that it cost so much but at the same time, the water to my house was shut off, my hot water heater was broken, I had had to take off work for the day already, and I had spent over an hour calling other plumbers to come fix it and they were the first ones that could do it same day. So I reluctantly agreed to the charge but asked about a billing statement, he said they don't do paper anymore, it's all by email. I thought ok, fine, at least I'll see what all went to this $3000 charge and if something is funny maybe I can dispute it later. I've called about once a week since trying to get the inspection scheduled and trying to at least be verbally told what I was charged in labor and for the hot water heater. I've been put through to the "dispatch supervisor" Jen or whatever her name is 4 times (she also indicated she is the one responsible for arranging the city inspections) told her my concerns and belief I was ripped off especially when I find the cost of the tank ranges from $800-$1300 so what did they charge for labor? She assured me at least on 2 separate occasions she would personally speak to the General Manager about my concerns and would ask him to call me to discuss it. The last call I made to them was over a week ago, today is 10/6/18, I've still heard nothing. I'm just throwing out the $1000 in labor estimate, I have no idea what the actual labor cost. But assuming that figure and the cost of the tank, I was presumably overcharged by $700-$1200. So bear this in mind potential customers. If I knew then what I know now, I'd have toughed it out another day and waited for another plumbing company to come out. read more

If i could put no stars I would. We scheduled an appointment yesterday and waited for the time frame today to happen. After the time frame went by we called the company to find out when they were coming. They stated we aren't in there work district, I map-quested how far we were from them. It's approximately 5 miles at the most away. Don't waste your time scheduling with this company, as this isn't the first review that I have seen where they scheduled and never showed up or called to let the people know. read more

Updated - 7/2/16 My faith as been restored with Edward Plumbing and Heating. The owner contacted me directly after I posted a negative review. He was very sincere and apologetic and wanted to win my business back. He was generous enough to give me a service credit on a future job. Well about a month later, I decided that I wanted a second water meter installed in my home for our irrigation system. I contacted EPH for a quote and to see if the service credit would still be there. I will admit, I was skeptical at first. Some companies would all of a sudden forget a credit was given. But not EPH. The credit was there and they assured me it would be applied to my service request. Drew came out for an initial quote and the service was then scheduled for the following Saturday. I was expecting Drew again, but it turns out Mr. Edwards sent out Bob, who is one of his foreman. Bob and another plumber did a fantastic job. They had to go get some parts, but were back within an hour and finished the job quickly and the work was great and they were very professional. I'm glad I gave EPH a second chance. They went above and beyond to gain my business back. I even asked Bob for a quote for a Tankless Water Heater. It's was a little high for my current budget, but maybe next year we will get it installed. EPH will be the first company I call. Thanks again to the owner for taking the time to personally address my concerns. It is very rare these days where an owner would reach out to a customer who has posted a negative review... ------------------------ read more

The first time I called Edwards, it was because we had a burst pipe on Super Bowl Sunday morning -- it was a desperation move, because it was the weekend, but they sent someone out immediately, and I was happy with their work. The second time I needed a plumber, I called someone else (Mitch's) just to see and suffice to say, I was not impressed. They basically blew me off and I called Edwards again, who came right away. Today, I had a technician come to my house to repair a sink. I called three other local plumbers, and not one returned my call. Edwards answered on the first ring, and sent someone out the next day. They have always been prompt, courteous, efficient, clean, and polite. Edwards Plumbing will be my first call from now on! read more

My garbage disposal stopped with the deadly "hum" sound they make, and after trying myself and having my Bldg maintenance man try also we were unable to get it going again. So I looked on Safari for plumbers in my town (I have not needed one in 6 years) and found Edwards and called without looking forward any others. Suffice it to say that they not only didn't show up when they were supposed to, but when they did arrive they walked in my condo with nothing in their hands, like they were going to a social occasion. After they looked at it (not much else to do without tools) they got their tools from the truck and immediately said it needed to be replaced. I know plumbers are expensive but just go ahead and guess how much ........... $530, for one disposal and less than a half hour of work. After they left I ran the dishwasher where I had accumulated a lot of dirty dishes. Later that evening I went in the kitchen to make dinner and found the wood floor and rug soaking wet. Looking inside there was a dripping hose just sitting in the bottom of the cabinet. Lots of water everywhere. Called the office - this was Fri evening and was told no one could come until Monday. During all of the calls to the office before and after the office person was less than helpful. After raising my voice finally, I finally heard from the technician who said he would be out Sat afternoon. It was fixed finally, but I also called the office and asked to have the business owner call me - which has not happened now with over a week passing. So, here's the review - don't make my mistake! read more

After I wrote my previous review my phone call got through to Tom C. and we finally spoke about our situation. He said he would call us the next day. That was over three weeks ago. If you're looking for a company that makes things right and communicates well with customers, Edwards is not it. Go elsewhere! read more

7/29/22 a leak began in our kitchen under the sink. We had no idea what to do but put a pot underneath to catch the water and call a plumber. Edwards was recommended to us so we called. They said they could send a plumber the next day - Saturday 7/30 with and 8:30 - 1:00 window. Bummer because 7/29 was our anniversary and 7/30 was my husbands BDay...but...what could we do...We accepted. On Saturday...we waited....and we waited...and waited. At 3:00ish I called and asked if they had forgotten about us. They said no but that the plumber had run into an issue on the job he was already on...so we continued to wait....4:30, 5:30, 6:30, 7:30, 8:30pm....not only has it been a whole 12 hours from the start of our window....but Edwards wasn't even decent enough to keep us informed along the way. At 8:30pm I finally called and said "I would guess no one is coming this evening." When the guy told me 'no' I asked him if he thought it would have been proper for someone from Edwards to at least call and let us know. So now, we have missed the whole day and evening not being able to celebrate anniversary or birthday waiting on a Plumber who never bothered to show up. It doesn't end there. We were promised 5% off of our service (which means I'm sure the labor rate would have doubled) but most importantly, we were promised that we were first on SUNDAY's list 7/31. We jump up like we did on Saturday at 8:00, throw on shorts and wait....and wait...somewhere between 12:00 and 2:00 (I don't have my notes, they're at home) the Plumber from Edwards shows up...JUST AS I AM SCHEDULING A NEW PLUMBER THRU ANGI's LIST. The only respect I give them is that they wore the plastic over their shoes. The guy was sort of nice but he answered questions with a smart mouth tone...What he basically told us was that there was a leak in our hose, better off going to Lowe's to get a new faucet (which cost us $129), bring it back, he would install for $200 and be out of our hair. They are only getting a star BECAUSE the guy actually came back for the install.....btw, for $377, the Pro from Angi's List was exceptional!! Came at 9:55am (he was scheduled for 10:00am) went to Lowe's FOR US, picked up our toilets, came back and installed both....but before he could complete the 2nd install he WENT BACK to Lowe's to get a longer something or other because ours was too short. He came back installed the 2nd toilet, AND ran a line for my new refrigerator all between 9:55 and 1:30pm. Now that's a REAL business man. He did 3X's the work for $50 more. Never will I recommend Edwards Plumbing and Heating! It wasn't work they did or didn't do....it was their lack of communication and not even pretending to care!! read more

Oh, man. I had such high hopes, from the way our phone conversations went. We live in California and manage our property from out here, so often a phone conversation and our tenant's assessment is all we have to go on. The polar vortex came, and our rental home in Ypsi had a pipe burst. Our regular plumber (Sinks to Sewers, love them!) was completely overbooked with burst pipes, so we had to look elsewhere. We called Edwards and the guy on the phone was super helpful and friendly. Said he could get someone out there the next day, between 2 and 4. My tenant calls me at 5:30, no word from the guy and he hasn't arrived. He wants them to come again another time, as he's tired of waiting around. I call Edwards and the man on the phone is again very nice and offers to reschedule the next day, a Saturday. The plumber shows up on Saturday, on time. He goes in our crawlspace, breaks the window :(, tells his boss our crawlspace is muddy. Boss calls us, says that it will be $500 to fix the burst pipe, with an additional $500 "crawlspace fee" because the plumber is going to get muddy and won't be able to work for the rest of the day. Sorry, but we're not okay with paying someone $500 to wash their clothes and take a shower... after they broke a window on your property! We found another guy who came and fixed the pipe, insulated the new pipe, and didn't care about getting dirty- and he did it all for $215. It's really disappointing to see a company blatantly ripping people off. read more