Working with Lavelle "Preacherman" was an exceptional experience from start to finish. Although we arrived later than our scheduled appointment, he demonstrated remarkable professionalism and consideration by ensuring our delay did not create any additional inconvenience. Understanding that we faced a lengthy drive home with our children, he streamlined the entire process with efficiency and genuine hospitality. Purchasing a vehicle is often a stressful endeavor, but Lavelle made the experience seamless, accommodating, and surprisingly enjoyable. His commitment to outstanding customer service, attention to detail, and sincere dedication to our needs set a standard that is increasingly rare. If you're in the market for a vehicle, I wholeheartedly recommend seeking him out. His caliber of service exemplifies the professionalism and customer care to which every client-facing business should aspire. read more

Edwards Chevrolet-280 - Entry to dealership - Auto Repair Near Me - Birmingham, Alabama

I was going to leave this place a five star review upon my first encounter, but boy I'm I glad I waited. The more I dealt with them I quickly realized this company is a joke and quite unorganized. They will tell you one thing and do the complete opposite. We went and looked at vehicle but wasn't sure about it that day, went home thought about it and decided we liked it. We called later on to tell them we'd like to purchase it and was told by them they would ship it.....then they came back and said it was sold already okay. A few days later on our continued search for a car this same "Sold" vehicle pops up, so we reached out again this time getting to the point of possibly wiring the money and having it shipped, I was told a financial representative will call to finalize the deal, after an hour of no call-back, I called and was told they will call right after they prepared the vehicle for us....whatever the heck that meant and guess what two days later still no call back. Why tell people the vehicle is available for purchase and can be shipped when apparently it isn't, if the shipping was the problem just say so. We would have just drove back and picked it up. Time wasted but thank the Lord it wasn't money wasted. read more

I dropped off my Silverado under warranty and told them I had a leak coming from the radiator area. I get a call the same day and they ask if I just filled it with coolant. Stating they couldn't find a leak so resorted to pointing the finger at me. I tell them keep it overnight and tell me it's not leaking. The next morning I'm told it needs a new transmission cooler and that it was leaking. Great diagnosis trying to get me to pick it up same day and you never even bothered to actually acknowledge the issue. read more

I have purchased an HHR from Edwards it started having the ignition problem I took it in they gave me a price they never once mentioned that it was in a recall my daughter found it on the internet I called them back they wanted to argue about it so I had Hendrick Chevrolet come and get it I didn't buy it at Hendrix I bought it at Edwards but Hendrix was nice enough to carry it over to their shop fix it for free and gave me a nice loaner car for my daughter and granddaughter guess who I'm going to next time when I buy a car can you guess come on anybody guess read more

Best Car Buying Experience in 30+ Years After two months of searching across three Georgia dealerships with broken promises and price manipulation, I found exactly what I wanted through Car Gurus: a 2025 Subaru Outback Wilderness at Edwards Chevrolet in Birmingham. My salesman, Matt Billions, made all the difference. From first contact, Matt was refreshingly upfront and straightforward. When I asked for the "out the door" price, he delivered exactly what he quoted--no hidden fees, no unnecessary add-ons. That transparency set the tone for everything that followed. When we drove out to meet Matt in person, he exceeded expectations. He was professional without being pushy, never tried to upsell, and let us thoroughly inspect the vehicle. Our test drive was relaxed and personal, nothing like the high-pressure tactics I'd experienced elsewhere. But here's what truly amazed me: we drove off the lot with our new car in just 2 hours. My previous vehicle purchase took 6.5 hours. We spent longer driving home than completing the entire paperwork and financing process. That efficiency, combined with Matt's genuine care for customer satisfaction, transformed this into the best car-buying experience of my 30+ years as a customer. Special thanks to CJ in financing--he was equally kind, helpful, and professional. To Matt Billions: Thank you for removing the stigma from car buying and making this experience comfortable and memorable. You have a customer for life. If we ever need another vehicle, you're our first call. Thank you, Edwards Chevrolet, Matt Billions, and CJ! read more

Bought a vehicle from Edwards Chevrolet 2 months ago. It has been back to the dealership 3 times in two months for various issues. The service here is garbage. Horrible communication. They say they'll call when the part comes in or the vehicle is ready and they don't call. they wait for you to call them. Then you get bounced around from voicemail to voicemail trying to get in touch with someone. Only reason they get two stars instead of 1 is because I liked my sales guy. Wouldn't buy another car from here solely based off of the experience I have had with the service department. read more

Car buying great. Service for 2026 Equinox not so much. After a little less than 3K mi I got a battery fault notice. The car is locked up and I was told to tow to dealership. The tow driver could not get the car out of the garage. I called the dealership for help and I was connected to an A-I which was no help. It would connect me to service and hung up. When I called back straight to A-I to pleasantly repeated the same questions and result. I have a big gray, iorn, $35K paperweight in my garage and I need help from a person. Also less than 3 months old. read more

Wish there was a 0 instead of 1 start. Left my vehicle for the day to be repaired. Left 4 messages throughout the day with 0 returned calls back. They didn't even look at the truck and absolutely no professionalism to even return a call or give an update. I'll pick up my at4 in the morning and drive straight to trade it in a Toyota. GM and their dealers absolutely suck. After 34 years of owning a GM vehicle I will never buy another. Just traded my wife's suburban last month for an infinity QX80. Service and support have been excellent. Goodbye American vehicles tired of your pathetic service and poor quality automobiles. read more

I was emailed a survey from Chevrolet so I'll copy and paste what I wrote to them there. Read to the end. I had to have my Traverse towed somewhere so I figured taking it to a Chevy dealership would be the most sensible thing to do. I figured I could trust them to do the right thing. Boy was I wrong. I spoke with Matt in the service department and mentioned to him that it was likely just a fuse. He laughed it off and said it was probably something more serious because it was always something more serious. When I went to pick it up, turns out it was just a fuse. But I was charged $220 for the "repair". he could tell I was not happy and wouldn't make eye contact. I am still not happy. But, I made the mistake of having it towed to your dealership. I knew I had to pay the bill otherwise I could not have my vehicle back. So, an expensive lesson learned. Don't trust your dealership. And because of this, I won't ever consider having work done by your shop and forget buying from you. That will never happen. Now, to get to what really bugs me. I was told by Matt that the vehicle also needed new brakes and rotors. Which was almost a $1000 repair. I thought to myself that had he not charged me $220 for a fuse, I might have had them do the brakes. I'm glad I didn't. I took it directly that day to a brake repair shop. Fully expecting to have the brakes done. They called me up less than an hour later after doing an inspection and told me I did not need rotors or pads. Everything was fine and I actually had quite a bit of life left on them. So, your dealership is not very reputable. And even though you may have squeezed a couple hundred dollars out of me, I'm gonna make sure people know what you did. Look up the term penny wise but dollar foolish. Because that's exactly what your service department has done for this "valued customer". read more

If you have a complaint about the service you've received (or not received, as the case may very well be), there is never a manager, owner, supervisor or ANYONE in charge available. You will always be turned away and told one is there or they are busy. I can you they are not busy helping anyone! If they are busy, it is helping themselves or at home, they are obviously not watching their employees make sure that the customers are actually being helped! read more

So here is the problem this is my third review of this place. Wife treated rudely work done improperly. Left message and phone number with a real live person. One person responded online which I appreciate but it was nottheperson I asked to talk to. Reples as follows something generic like we strive to do our best. Second reply. I love this one. We acknowledge this post. I will do everything I can to keep giving them negative posts until someone apologizes to my wife. As. A side bar we went to hendrick Chevy and were treated like royalty. So much so we bought a new car. Congrats Edwards. You ticked me off lost a customer. And a sale. read more

Totally dissatisfied with this dealership. Not satisfied with the treatment my family received. Customers are the reason you are in business and they should be treated as such. I will not reccomend this dealership to anyone. This deslership's staff behavior is totally unacceptable. read more

Sent estimate to incorrect email, took me 6+ calls to finally reach a manager. Waiting on whether they will help when a vehicle we bought from them can be traded or not in less than 3 years needing $9k+ repairs read more

I don't know about the old reviews but it's about time for something new and fresh because WE had a GREAT experience at this dealership! You definitely want to go here for outstanding customer service and people who really care about you! See Darrian Carter and Matt Lamb, they were AWESOME to work with. Darrian was just the sweetest, not one of those pushy salesmen, and took his time listening to us and was just patient and worked with us. He wasn't even scared of my driving on the test drive! And I totally scare my husband (lol). Matt was equally great to work with on the closing and financial side. Very knowledgeable and thorough on the paperwork, great communication the whole time and a straight shooter. Just a couple of super nice guys. I left this experience like I've gained a couple of new family members; I kid you not! How many people *hug* their car salesman? This was just a terrific experience. I couldn't have asked for better. These guys and this dealership in particular are a blessing. Go see them - You won't regret it!!! read more

Edwards Chevrolet-280 - Auto Repair Near Me - Birmingham, Alabama

See all

Horrible service, I called to inquire about getting my vehicle serviced and the guy cut me off because he ASSumed he knew the answer and tried to send me to another dealership. (Heflin-Buster Miles they're awesome I'd much rather go to them anyway but Edward's 280 was closer) When I was able to finish my statement the guy continued to give me the run around about my ignition coils and the warrant. Second bad experience here and I won't be back for a third read more

Not a quality dealership they don't take pride in their work nor do they value the customer. Service is just ok... Hendricks Chevrolet dealership is head and shoulders above this one. Stay clear of this place if you care about your vehicle. read more

Worst experience I've ever had at any place of business. It's literally been 7 months of hell dealing with this incompetent, shady ass service department (Just Randy, Charles, Chris, the GM Kevin, and Nick who is no longer there). Customer service is terrible, you won't get no updates on your vehicle, they make you wait so long to get your car to the point you might think it's not even yours anymore. Then the GM Kevin just gives you discounts but doesn't fix the racism and incompetence of this place. From Charles, Chris chewing and spitting tobacco all around the place, even Kevin himself. So beware going here if you're African American because they'll just send you to the only black person in the service department Randy to try to soothe things while they continue to try to take your hard earned money. Plus his service and communication sucks as well. I genuinely thought it could get no worse than Hendrick Chevrolet but they make them look like a 5 star dealership. I wish I could give them a negative rating because they don't even deserve a zero. Please do yourself a favor and go to a shade tree mechanic, push your car, or even go on YouTube and try to do the repairs yourself before you bring your car here. read more

The service department here is horrible. I currently have my car in the service dept for the same issue for the 3rd time. The first time the earnings lights were still on when I picked it up. The second time within 15 miles. I left 4 messages asking for updates and only the last one was returned, because I called the service manager directly. This time I have the general manager involved. I can't recommend this place at all. Update. Latest repair is two weeks in. Getting updates but no resolution for this warranty repair. Chevy is supposed to provide courtesy cars. They can't because they don't have the inventory. Chevy has a work around with enterprise car rental to provide Chevy rentals. With chevys low on inventory this affects this also. Show I know of Chevy dealerships that are even providing enterprise rentals from other manufacturers. This dealership has done none of that for me. I have been weeks and weeks in rentals. This doesn't say much for this dealership. Even in the reply is says contact me. Contact who? Leave your name and phone number like other responsible management does on these reviews. read more

Fantastic car buying experience! Robert Short was extremely helpful, & knowledgeable along with his brother Johnathan. Very open, honest, no game playing which is so refreshing in the auto industry & also makes them stand out from almost every car dealer out there. Would Highly recommend them to anyone who is looking to purchase a vehicle! Thank you! read more

I will never use the service department again. They replaced the battery in my Tahoe 2 weeks ago and then it completely died on me on 280. I had it towed in using the company they suggested and the tow company billed them for the service. Upon evaluation, the battery they had installed was defective. They gave me a new battery but then made me pay for the towing. I questioned this and they said they did not know the battery was defective and they were only responsible for giving me a new battery and the fact that it was completely dead and had to be towed was my problem. No apology for the inconvenience or anything. Seemed more like I was inconveniencing them. HORRIBLE customer service. read more

Chevy was great at welcoming me. I seen what I wanted and they help me get it. Go see Big T!!

great people matt billions is the best!! Everyone go see him!!! He is honest and helps everyone!

Great people! I'm glad that there's a place to go that values people! I will always use them for all my vehicle needs.

I'm looking for a 2019 Camaro 2ss. I called in noon to check availability. I made a reservation for the test drive same day at afternoon. The salesman told me the car has been hold for me and will be ready around 4 pm. My friend and I drove 1 hr in the raining day from Tuscaloosa to the dealership. When we arrived, the sells manager directly came out and told me the car has been sold at few mins ago. I even never met the salesman who contacted me. The manager said he could order a new one but I had to do all the paper work and promised I will get the car from him. I don't know if this is normal in US. That was totally a bad experience. I will never consider this dealership anymore, and tell my friend this dealership is bad. read more

The worst service team ever. In the past year I have gone back and fourth regarding bad repair and parts in my car and they have tried to put the blame on me and that has back fired on them too. Out of necessity a week ago I go to them thru an appt schedule and the service manager test drives my car . Claims not to hear much other than maybe a sound in the rear. He also said they had so many cars and did not have time to do a guessing game. I came in saying there is something wrong with the suspension due too experiences I have been having with vehicle. And guess what my car is alerting today on the front panel Service Suspension System!!!! I am not doing this as a luxury but out of necessity i do many errands and most involve driving my girls! This ain't right! read more

If you are looking for honesty and customer service this is NOT the business with which to deal. We are a military family and contacted the dealership in advance, made arrangements to drive over three hours to come trade for a new truck. They did not bother to notify us until 10 minutes before appointment time that the truck had been sold, and did nothing to make it right. I will never do business with them. We even told them we were scheduling in advance to ensure we did not waste a three plus hour trip and they still did not let us know the truck sold the night before. Cleary they used bait and switch to try to get us in to make a deal. What a great way to treat a military family. Trust me military families, this is NOT the dealership to work with. read more

I would not refer anyone here. At least not for a used vehicle. Our sales person was great but everyone other that him has not been. I understand when we bought our car that we buy as is with a used vehicle, but to pull off the lot and one hour later have to pull on the side of the interstate because our windshield wipers don't work at all and we was stuck in a pouring rain. I will also say this place is 40 minutes from my home and 1 hour and 15 minutes from my work. I was told to come there for the situation could be fixed. I leave work and I get all the way there and was told no one was there to look at it. Then two weeks ago my check engine light came on so we made an appointment to get it looked at. We get there and are told that the Warranty that as told to us was bumper to bumper for 2 years, would not cover the issue. Then we are told that we should have been getting the oil changed every 4,000 miles when we were told when buying that we we would need to come every 5,000-7,000 miles. So this has me looking over my paperwork and yeah that "2 year warranty" nope it's 2 years or 30,000 miles. That was NOT told to us or it would have been pointless for us to buy. I drive 70 miles daily, so we would go through those miles before the first year was over. So we added a $60 extra charge on our payment that won't even cover the issues we have and will expire soon because we are close to the expiration miles for nothing really. This place does not disclose information properly or tell you how to take care of your specific vehicle. I will never buy any vehicle with this place again and would not suggest anyone to. Which is sad because our Sales person was actually nice and helpful, it's just everyone else there. read more

Ryan Mottesheard was very helpful in the buying process! I was a first time buyer, and he made everything extremely easy and was transparent with all the necessary steps throughout the deal. I highly recommend this dealership and this sales associate. read more

Recall Experience Not Good! The problem I had was I took my 2010 Chevy Impala in for the switch recall. When I got to the service department they asked for all keys. I only had one not my spare, this needs to be mentioned in the letter or when you call for an appointment you need to be informed then. Now I have to make another trip to service department with my spare key. :( read more

Bought a new 2021 Tahoe it was late in the day. When I left I realized Jason in the finance department had charged me $2,250 for an extended warranty that I didn't ask for and it was never mentioned by anyone. I called them and complained but it fell on deaf ears. I would suggest going on into to Hoover to buy a new vehicle from honest people not with Edwards Cheverolet. read more

I've purchased 2 trucks from Edwards Chevrolet 280 in the past year. I have never working with a dealership that made the process as quick and easy as Edwards. They have earned my business for life. read more

I just purchased a 2014 equinox at a local dodge dealership. on my way home the service engine light came on. the dealership told me they would take care of the issue and set me up an appointment at Edward's Chevrolet 280. I bring the car in and they state they have to replace all the fuel injectors and intake gaskets. As they are finishing with my car the service writer T.J tells me dont mind the gas smell they had to work on a gas tank next to my car. that's fine I reply. Later that day my car is hesitant to start and the fuel smell is getting worse. I turn the car off and pop the hood and record video of gurgling sound and fuel leaking on to the engine and smoking. Day two at the shop and missing work they tell me everything is fine and that there is a foam piece that was soaked in gas but assure me everything was done correctly until I bring out the video. So I'm still waiting to see what is going to come of this and hope the repair was done correctly this time. Also, the service manager Tracy didn't care that I have to drive a car they messed up to the dealership that has gas leaking on the engine and electronics. Luckily no explosion. Not impressed at all with this dealership. I will say T.J has been cordial. Unfortunately I can't upload video but I have it all documented. 2053055005 read more

Best customer service I've ever had at a car dealership.

I had a terrible experience in the service department and an even worse one speaking to the service manager regarding it. After well over an hour of waiting (for an oil change and a small recall repair of a brake light) and then being quickly shuffled over to the cashier, I asked the service advisor what was concluded regarding the error code I had received on my dash the day before. The service advisor had no idea what I was talking about, which also happened to be the primary reason for my appointment. This was also the first issue mentioned when making the appointment. When it was realized that the car had to go back to be looked at once again, the service advisor became really short with me. Not 20 minutes later, the service advisor came back with a total dollar amount written on a sticky note and I was told it was the battery. When I began to ask questions is where the trouble began. I was told that my vehicle took a "special" battery. So special that none of my questions regarding this battery could be answered by the SERVICE ADVISOR. "It must be an amperage or voltage thing" was the response I was given. I was also told that the noise I was hearing was my hubcap. Well, I definitely know that isn't the case. Against my better judgment, I moved forward with the battery replacement as I have a long distance road trip within a few days and don't have much time to prepare for it as it is. When I attempted to inquire further about the type of battery and the warranty, I was given the battery part number on a sticky note (the very same part number listed on the invoice), something was mumbled regarding 30 months and quickly ushered over to the cashier. Had to go home and lift the hood to discover what battery was installed and after some research, found that there isn't anything special about it at all. Plus I found that Autozone sells the same battery for $22 less than I was charged at this dealership. Autozone also installs it for free and I was charged $42 for installation. Not only that, the oil change reminder sticker had a box checked indicating that my tires needed attention soon. The tires were replaced last year and have less than 5k miles on them. Truly shameful. When I called the service manager to relay my dissatisfaction with my experience, I was told that the miscommunication regarding the appointment's purpose was due to the call center and then he tried to explain why the service advisor couldn't answer my questions by saying, "to put it in terms that you'll understand, buying a car battery is alot like buying shoes..." Wait. What??? When I told him that I would be much more knowledgeable about buying car batteries than shoes, he became very defensive and started talking over me. All I needed to hear was an apology for the experience and that he would talk to the service advisor about being more professional and informative. Truly. But to deflect any responsibility, to make those remarks and treat a customer in such a manner??? Hmmm. I then called the customer relations department to see if there was someone else I could speak to and informed them of how the service manager responded. She laughed and said "what's sexist about that? Both sexes wear shoes." She then became very condescending and kept repeating that she didn't understand my problem. In short, if you want an informed experience regarding what is wrong with your vehicle, what exactly you are being charged for in a professional and respectful manner, DO NOT go to Edwards Chevrolet 280. If this what was experienced during a simple battery replacement, imagine if it was a serious issue involving big dollars. read more

Careful when dealing with this dealership after filing bankruptcy! They will allow you to leave the lot, purchase insurance on the automobile, allow you to drive it for several weeks and then tell you they couldn't get you financed and then ask you to return the car! They will run your credit through so many banks that it makes it almost impossible for you to purchase a car from somewhere else!! Poor relationship with this place. I wouldn't send anyone here to buy a car! Go to Admanson Ford!!! read more

Great folks and helpful in every way possible. Hometown business ethics in a larger city area.

Very good. Great , very friendly and very professional. Guillermo galindo good person, very friendly and very professional. We are very happy with him read more

Thanks again Jonathan for going the extra mile and delivering to my house. And making it as painless as possible.

Ben did a great job of taking care of me and my vehicle. Would recommend anyone having trouble with there car or truck to get them to take a look at it. read more

Called the service department at 5:00pm and scheduled an appointment for 8:30 the next morning. Arrived at 8:35 and they had no record of my previous call. They took my car and I explained that I had to have it back by the end of business for work the next day. 8 hours later, after never receiving any calls, I preceded to call the service department to find out the status of my repair. I've called 4 times over the past 3 hours and nobody is answering the phones. I've left repeated messages with no response. I feel like they've stolen my vehicle. By far the worst customer service I've ever experienced with any business. This was my first and last time having any dealings with Edwards Chevrolet. read more