Mandy's was incredibly unprofessional, not to mention absolutely unhelpful. I'm sure they are skilled towers but my experience through Roadside Assistance was appalling.
My car got wedged over a block of ice one morning when pulling out of street parking...you know, that block of ice from a car being plowed in a week ago, and nobody bothering to shovel, and it snowing and freezing over and it's just not going anywhere until it melts. I was unlucky enough for that to be the only free spot the night before. I had tried for almost an hour to drive out...I threw down some salt and gravel...the tires just spun. I used a shovel to try to break up the ice...nada.
I unfortunately didn't have anyone available to help me try to push it and it was about 6am, so I called Roadside Assistance. They asked me to confirm that I was not simply asking to be pulled out of my driveway, or shoveled out (which apparently some people do...). I insisted that I had been trying to break through the ice myself for almost an hour, and it seemed to be wedged under my car...I definitely needed help. She relayed the information to Mandy's, and said they would be on their way.
I called Mandy's number to confirm the ETA, and the woman immediately stated that the help I needed was not covered and because of this would cost an extra $50 on top of the $50 Roadside Asst covers. She said that because I parked on the street outside of my residence, it was not covered...if I was 20 feet up the road, then yes, it would be covered.
I (I believe, reasonably) got quite frustrated. If $50 is what the service costs, then I have no problem paying it...this did not seem to be the case. I again explained the situation, that there was solid ice wedged under up to the undercarriage, no I am not actually in a driveway I am on the street, etc. and asked again why it was not covered. She interrupted me, would not answer my question, and actually hung up on me.
The guy came anyway (early, I guess that earns the 1 star) and had obviously been briefed by the very pleasant woman I spoke to. He barely spoke to me, just took a picture of my car (may I mention, from the back, where the issue with the front tires was not even visible) presumably to send to her. He then told me that the price had gone up to $86, in addition to the $50 covered by Roadside Asst.
I asked again for the reason behind the price increase, and he said something to her about "getting the same response" from me (god forbid I know where my money's going), and she told him to leave. So, like a henpecked husband, he hopped back in the truck and took off.
I called Roadside assistance again, and they sent Noll Brothers (which seems to have bad reviews of their own, but my experience was very good). That guy also showed up early, and helped push my car over the ice, with some maneuvering. No $86 needed, just a tip and a thank you very much. read more