I will never use Edible Arrangements in PRINCETON, NJ again. I ordered a dessert board which costs me over $100.00 and thought the extra gift of a wooden board would be a great addition. I received a thank you from the recipient with a picture of the delivery and to my disappointment the fruit was on a plate which looked like one of those aluminum plates with a plastic top. I sent them a note regarding same through their website and got a confirmation that it went through, called several times and no one picked up and never once got an acknowledgement or some sort of compensation and my credit card was charged the full amount. I WILL NEVER USE EDIBLE ARRANGEMENTS AGAIN. BE CAREFUL PEOPLE. WHAT A RIPOFF! read more

I stopped in last minute to purchase a fruit platter for Mother's Day. The owner was extremely accomodating and very kind offering me free samples as I waited for the order to be prepared. Then as I was leaving she gave me a balloon for myself for Mother's Day! I will definitely be returning to this location! It's outstanding! Sara S. read more

Unfortunately, I never think of Edible Arrangements when the need for celebratory fruit arises. However, what's not to love about pineapple, cantaloupe and strawberries impaled on a styrofoam centerpiece. Leave flowers and the drug store chocolate to the philistines or your prom date - the discerning gentlemen says I love you or best of luck with produce. Seriously, I have never received an arrangement from EA that has left me wondering is that all there is? The fruit's fresh and the novelty never wears thin since the gift is so infrequently bestowed. From what I understand the lowly tomato is also a fruit... you can spare me that bit of mindfulness. Otherwise Edible Arrangements is an easy five stars. read more

I wish I had read reviews about this location before I ordered. I ordered a medium sized bouquet, which wasn't inexpensive. I expected it to be something that would be similar to the photo on their site and would please the recipient. Instead, they received something that was less than half the size of the one I had ordered. I left a message with someone for the manager and a phone message, neither of which were returned. It was an embarrassing waste of money. I only added a star because the delivery person was helpful and had good communication. Otherwise, I don't recommend this location at all! read more

Edible Arrangements - This is what was received. It's less than half the size of the one I paid for. - Gift Shops Near Me - Princeton, New Jersey

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Ordering was easy and convenient for pickup as well as delivery. Pleasant and convenient! Great customer service and experience overall !!!

Just ordered a bouquet of fruit from here this morning. I tried to order online but same day delivery just wasn't an option. So I called in and asked if they could deliver today (location was close) and they said yes, they can deliver between 2-4pm! And they just charged me the standard delivery fee. This really friendly woman helped me pick my order, write my message and took my cc info over the phone. It was fast and easy! She said they will email me when it's delivered- and at 2:13pm, I got a thank you text from my family member! There was in fact an email in my inbox too. My family member sent a picture and the fruits were fresh, chocolate dipped fruit was not melted and it totally looked like how she had described it. I was kinda unsure about placing an order here after seeing the low stars, but I'm really glad I called in and was treated so nicely! Sooo happy with this place, they did a same day delivery and delivered in the window promised. Definitely order from here! read more

Edible Arrangements - Delicious Daisy arrangement with some chocolate dipped fruit! - Gift Shops Near Me - Princeton, New Jersey

TERRIBLE EXPERIENCE! Placed an order for over $100 and received warm fruits and melted chocolate. When I called the store to complain about the condition of my order the store manager explained to me that their refrigerated van which is normally used to deliver the fruits had a broken transmission and the fruits were being delivered that day in one of the employees personal vehicles. No prior communication was made to me before placing my order and paying an additional fee specifically to have the fruits delivered refrigerated. Seems a little shady to me if you ask. The manager promised to call me the following day to make arrangements to make the situation right and failed to do so. I would never recommend this location to anyone else and I'm very disappointed in the customer service. :( read more

My husband ordered an arrangement for our anniversary yesterday and it was never delivered to my work and no one answered the phone at the business location ALL DAY LONG. Luckily corporate gave my husband a refund, but all I wanted was that delicious fruit and now my husband is upset to get my hopes up. Unprofessional is an understatement. Choose another location, you've been warned!! read more

Do not order from this store. I ordered chocolate covered strawberries to be delivered on Valentines Day. I paid $19.99 to have them delivered that day, which is about $10 more than the normal delivery fee. I got no updates on that day as to whether they had received my order, if it was being made, or when it went out. Finally I called the store around 3:40 pm to see what was going on and I was told it was out for delivery. I then hear nothing from the intended recipient, and get a call from the delivery driver at 5:04 asking whether he should even go to the location to complete the delivery because THE COMPANY KNOWS MOST PEOPLE ARE GONE BY 5:00. As a result of this store's poor time management, my order wasn't delivered until the next day. What is the main basis for the one star rating, however, is the lack of responsiveness to my complaints regarding the above. I left a customer feedback form, called the main edible arrangements customer service line, and have left several messages for the manager at the store. I have not heard back once from a representative of the store or the company as a whole. Do yourself a favor and use a different company for big days like Valentines Day because this company obviously cannot handle the volume that comes in a professional manner. read more

Edible Arrangements in Princeton, NJ recently created an arrangement and delivered it to the memorial service reception for my friend's brother. They say they can't guarantee delivery times, but I called the store manager and explained that there was only a 1-hour window to deliver it when the family would be there, but before the reception began. The manager was extremely willing to help, and they got it there exactly within the narrow window I needed for it to be delivered. My friend and her family loved it, and it made it possible for me to be there in spirit, even though I couldn't be there in person. I really appreciate their outstanding customer service! read more

Indu was so incredibly sweet! We came much later than reported and ended up being the last customer while she was closing. Nonetheless, she was warm, welcoming, and kind-- not grumpy and trying to get us out as soon as possible. It also felt genuine not just "for the customer". Also, the order was full and beautiful! Securely placed. Would order again! read more

This is the second time I've had an issue with this particular edible arrangements. I was willing to give them a 2nd chance, but learn from me DO NOT use this store. They don't get their orders out for more than 7+ hours, and they're completely unapologetic about it. I sent an arrangement to a friend at work, and by the time they delivered the business was closed for the day. Now I tried to send to a residence for a bday, and the edible arrangements closes at 5:00, but they won't deliver by 5:00 it will be later at night thee we y said, and they can't give a window. Even the cable company gives you a 4 hour window. This edible arrangements won't give any window not even a 7 hour window. Use another store or order flowers instead this is ridiculous!!!! read more

Great customer service, follow up and delivery! Product was perfect and fresh! Definitely recommend.

I have gotten a few arrangements from this branch, and they are always beautiful. I have gotten them for my own parties, and have had them delivered to friends for birthdays. They are always well received, they are a great idea for birthdays or anniversaries. read more

I ordered an item for Mother's Day. We were told it would not arrive on time and we would be upgraded to a better item and given $10 back in good will. The delivery showed up 2 days late and was actually a downgraded item. When I called the store, I was offered a full refund no question asked. It is now 3 weeks later and no refund. I have called the store, and no one answers so I called the corporate office. After 4 calls, still no refund. And the people answering the customer service calls are rude and confrontational. I highly suggest choosing another gift. This stuff is expensive and the customer service is terrible. read more

Do not order they are taking your money and not shipping out your orders! I am beyond disgusted! Thankfully customer service helped me! THEY WILL TAKE YOUR MONEY! No no no do not buy! read more

I placed my order on a Tuesday. When it was not delivered on Wednesday, I called the store. No one answered. On Thursday, still no delivery and no answer at the store, so I called the number for customer service and requested that the order be canceled. Long story short, the fruit was delivered on Friday. Disappointng. Think I'll stick with flowers. read more

I picked the 'Berry Thankful' bouquet for my Mother and had to it delivered to her office. The balloon's description said it came with a couple small 'thank you' mylar balloons which was fine, but I really just chose that one for the fruit itself. The bouquet ended up coming with 3 large 'happy birthday' balloons and was embarrassing for my mother who works in a corporate office and doesn't like a lot of attention. She ended up hiding the bouquet under her desk so nobody could see and calling me asking why i sent it to her. I know accidents happen but how does the 'berry THANKFUL' bouquet accidentally get big happy birthday balloons attached to it??? And remember, I did not even add balloons to my order they just came with them. I will give credit where credit is due, the fruit was fresh, hence the two stars instead of one, but it is the principle that gets me here... When I called the store the manager thought it was absolutely hilarious and offered me no more than a credit for the balloons that I did not even order! More importantly, she really did not seem the least bit apologetic, I couldn't believe it. I called the corporate number afterwards and got a woman who was even MORE unapologetic and basically told me I was lying when i said the bouquet was supposed to come with mylar balloons because 'they don't have mylar balloons'. But it says it right on the description on the website! (https://www.ediblearrangements.com/fruit-gifts/so-berry-thankful-2592?t=1438180057731). This was really insulting. Then she told me all she could do is have the store contact me like that was going to help me after I said I already spoke with them. Needles to say at first I was just going to boycott the Princeton store, now I'm boycotting edible arrangements in it's entirety. Again, accidents happen, but this was just handled so poorly and these are not cheap gifts. I used to send edible arrangements a lot as thank you gifts or just because as they are nice alternatives to flowers, but I am soo disappointed in the customer service I just can't bring myself to give them another shot. There are plenty of nice gift baskets out there... read more

I have been shopping here for about a year now and have ALWAYS had a good experience. Sunna and Indo are fantastic. They really care about customer service. I have called in the morning to place an order and they go out of their way to accommodate me. If you are thinking of ordering from edible arrangements, please call the Forrestal Village Princeton, NJ location. You won't be disappointed. read more

Was in a bind earlier this week and needed to order a creative get well gift. A friend of mine recommended using edible arrangements and boy was she right. I called them around 12pm and by 3:30on that same day I was able to pick it up. They let me order over the phone and helped me pick out the right arrangement for what I was looking for. From the minute they answered the phone the when I picked up the food they were so welcoming and helpful. They even offered me a free chocolate covered strawberry for the road! read more

I received a call at 1:30pm today to see if I'll be home for a delivery. I said yes, and waited. Nobody came and I called the store back at 4:30pm. The woman on the phone tried to call the driver, but she said he did not pick up his phone and was probably driving around making deliveries. I asked for an estimated time of delivery, because I've been waiting around for 3 hours already, but she had no clue when it would be delivered. She would not give me the driver's phone number so I can contact him directly. It is now 6:30pm and the store has closed, and I still haven't gotten a knock on my door or a phone call. Am I supposed to wait at my house all week for this delivery? This store has terrible customer service and I recommend you use another store in the area. Whoever ordered a gift for me should get some sort of refund or discount! read more

When I placed my gift order on the Edible Arrangements site, I had to choose from among several EA stores in the vicinity of the gift recipient. I took a chance on the Princeton location and placed my order. I later called the Princeton store for details about my order, and spoke with a lovely, helpful lady who happened to be the store owner. She was wonderful to deal with and she went out of her way to ensure the order would be fresh when received. Excellent customer service. Highly recommended. read more

My mother ordered an arrangement to be delivered to my house for New Year's Eve. I received a phone call the day before confirming my address and phone number and the times we would be home to accept the delivery. Needless to say, it never came. I left a few messages before closing time and never received a call back. My mother called them and they said this never happens and that the truck broke down. So does that mean you have no other delivery vehicle or the owner couldn't get in the car and make the deliveries? They were barely apologetic to my mother and offered nothing in return for their colossal screw up. You would think that they would want to do something to keep us as a customer but I guess not. Word to the wise...don't bother using this location. Edible Arrangements is great but not this one. GO ELSEWHERE! read more