Excellent choice! I ordered online, chose Petaluma as local deliverer. Ordered two arrangements to two different receipients on Friday evening and they were delivered the next day! My elderly mother was so impressed with the arrangement sent to her and the service from the delivery driver. He called her as he was arriving and asked to meet her at the door so he didn't have to leave the arrangement outside in the sun. Now that is service! The arrangement included chocolate covered strawberries and the word "MOM" carved out of pineapple! read more

Edible Arrangements - Mother's Day Celebration View 2 - Chocolatiers & Shops Near Me - Petaluma, California

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Love it here, i work next door and tend to stop by often for special occasions. Everything is so good and fresh, Maria the owner is AWESOME

:) Truly Amazing / Top Notch Customer Service Provided By LILY : A Consummate Professional : PLUS Fast & Friendly : Thx A Mil Edible Arrangements For A Stellar 5 Star Experience ***** Infinitamente Gracias Y Bendiciones :) read more

Edible Arrangements - Happy Back To Back Birthdays Adam & Lani 2/2 "&" 2/3 We Love You Felicidades Y Bendiciones - Chocolatiers & Shops Near Me - Petaluma, California

Went out of their way to make sure the gift arrives on time at a location that was a little out of their way and in a Sunday. And the person that received the gift was very happy and it made their birthday. Thank you for that. read more

Edible Arrangements - Birthday arrangement - Chocolatiers & Shops Near Me - Petaluma, California

My experience was quick and easy. I called the morning of to place an order to redeem my birthday set for 12 count dipped fruits. I was able to stop by earlier than the time I requested the order to be completed and it was already prepared. You do get email notifications on the status of your order so you can stay up to date. When I arrived, I had to wait a bit inside the store as nobody was managing the outside. Would be nice if there was a bell to ring so I could get someone's attention quicker. Fruits were amazing. You get apples, strawberries and bananas. Bananas were my surprisingly my favorite since it was dipped in white chocolate. The chocolate was able to withstand 80+ degree weather and did not melt even though we got home 3 hrs after picking it up. Great taste and quality! read more

Edible Arrangements - Birthday reward - Green apples, strawberries, bananas - Chocolatiers & Shops Near Me - Petaluma, California

Went to edible arrangements for my first time it was horrible the lady helping me with my order grabbed my cup with her bare hand and no gloves and did not wash them and touched the icing with her hand disgusting. Don't even think About coming here read more

Stopped here to get some thing from my wife. The white chocolate is absolutely awesome. I have never had white chocolate that good. The fruit was very fresh and very well organized. If you want something wonderful to give your loved one this is the place with great customer service too. read more

Edible Arrangements - Nice chocolate covered strawberries and fruit - Chocolatiers & Shops Near Me - Petaluma, California

I ordered two days before delivery and they sent it in the morning. My brother in law liked the arrangement. It's both good and bad for you. Here's the photo he took of the birthday arrangement. Love this as a unique gift that you don't get every day. read more

Edible Arrangements - Birthday arrangement - Chocolatiers & Shops Near Me - Petaluma, California

Very friendly service! Husband bought home a huge fresh fruit bouquet which I have never had before! All the fruit pieces were neatly cut and super fresh. The strawberries were dipped with white and regular chocolate. The chocolate not loaded with sugar. What a nice surprise!!!! The chocolate blended very well with every bite of strawberries! Sweet husband ordered the balloon extra, a very nice touch. My family and I are very please with the fresh fruit feast . It is so big that we invited another family come to share with us. And still have some left! Nowadays, it is very hard to find fresh and perfect fruit in the grocery. It is really hard to keep a good reputation for the freshness, even in Costco!! . I bought berries and strawberry tart at Safeway for family birthday. And every single time, I worry if I am going to receive a rotted strawberry on it. "Edible Arrangements" really surprises me with their fresh fruit, great taste, and neat arrangement . Especially the chocolate covering the fruit, it is so good!! read more

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I had a terrible experience with the service of this company. Recently I ordered a box of strawberries for my anniversary. The delivery date was incorrect. I explained this to the deliverer of the gift which arrived 4 days early. She nicely explained that I should contact her manager. I figured I would see how they hold up in a refrigerated environment and go from there. When gifting the strawberries, they had spoiled and were "inedible" arrangements. $60 for sweaty and gray stemmed strawberries. I reached out to the company and left a message. There was no reply. I reached out again and spoke with the store owner. I was met with an argument in which I was blamed for ordering the strawberries incorrectly. I was told it was my fault, period. I'm sure the strawberries were delicious, but I would never order from them again due to the poor customer service I received. I drove down to the store and spoke with the manager in person. She continued to blame me for the circumstance. After negotiating a replacement of 6/12 strawberries, she handed me a fresh box and said thank you. There was no apology. There are so many ways to make your customers happy when orders go wrong. Unfortunately, my experience resulted in a laughable anniversary gift, poor customer service, and a product that underdelivered. read more

Edible Arrangements - Would you pay $60 and gift this to your girlfriend? - Chocolatiers & Shops Near Me - Petaluma, California

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Great gift! I placed an order online on Christmas Day to be delivered the following Monday for a birthday. The process was simple and easy. An email confirmation was sent to me shortly after I placed the order. On Monday at noon, since I had not received a status update, I called the shop and was told my order would be delivered from 12 to 5Pm, and I would receive status updates via email. The order was delivered at 4:45pm. Service was good. The arrangement was beautiful and the fruit was fresh. And most importantly, the recipient was happy!! read more

Big thanks to Lily and Anna for helping me to send a nice birthday fruit gift surprise to my good friend who just moved to Rohnert park area from temecula. Both were very helpful and made it happen flawlessly. Thank you again and you guys are awesome..!!! read more

Great service at this Petaluma store. The caramel apples are delicious! I love getting my treats from here. read more

Edible Arrangements - I just got a caramel apple there and it was delicious!! - Chocolatiers & Shops Near Me - Petaluma, California

I love Edible Arrangements sooo much!! I wasn't home to receive the arrangement this time but the delivery driver called and thankfully was able to leave the arrangement in a hidden/shady spot while I drove home. I really appreciated how easy it was to communicate with them and how fresh the beautiful arrangement was. Their white chocolate is truly the best!!! I can't wait to order my valentine's day treats from here next :) read more

Edible Arrangements - white chocolate with pink drizzle, the best birthday arrangement i've gotten :) - Chocolatiers & Shops Near Me - Petaluma, California

I couldn't get it right. I paid extra to make it easy and special. The lady works there was so rude and unprofessional. Rip off at valentine time. Not only super overprice. But not willing to accommodate delivery time, delivery price and fruit options. I will never ever be back. read more

Horrible customer service at this location! A friend ordered me an arrangement that was supposed to be delivered after noon since I was away! I get a call from them (and had no idea I was getting this delivery) saying they're at my door (and I was over an hour away). I called back and spoke to a woman that said she was the manager...so rude when I asked if they could deliver after noon, like my friend had requested. She told me no and said if they couldn't deliver it right now I'd have to come pick it up. This was a birthday...I asked if my friend had paid for delivery why they wouldn't deliver it to me after noon as requested? She said no. So I told her to have the delivery person leave it on the table at my front door. This same woman was also incredibly rude to my friend who also asked for them to leave it on the table. Guess where they left it? On the ground, where it was crawling with ants when I got home an hour later. Thankfully the ants were only on the outside of the cellophane and not on the fruit. I took a pic and sent it to my friend to thank her...she noticed the fruit arrangement looked small (only pineapple, cantaloupe & chocolate strawberries) and what she ordered was supposed to also include grapes - there were none and honeydew melon - there was none. So essentially they charged her for a large (which is quite expensive) and gave me a small bouquet. The one saving grace after all the horrible customer service is that the fruit is delicious! I would not recommend ever ordering from the Petaluma location as I have had two additional bad experiences with their horrible customer service! It's such a shame they ruined this birthday surprise for me and treated both my friend and I so rudely! read more

Yesterday my daughter in Sonoma received the luscious fruit bouquet I ordered for her birthday! She was thrilled with it. I had the opportunity to visit today and taste the delicious treat. The pineapple "flower" and "tower" of grapes were so fresh and sweet. We were both delighted with the results and I'll definitely order again. read more

Thank you Blanca for your help and getting my last minute edible arrangement for my parents anniversary. I appreciated that you created what I wanted within 10 mins and it was absolutely beautiful. I always forget about edible arrangements but I love what they do for people. Sure it's on a pricer side but I know my parents will love to come home to a beautiful fruit bouquet! Again thank you for making great memories for us. read more

The lady on the phone yesterday gave me the wrong product so I thought I was getting dipped pineapple , they realized it was a mistake and as a courtesy made me the right bouquet, even though she was a bit rude about they still made it right. read more

Edible Arrangements - Was supposed to be dipped fruit there's only three pieces that are dipped only strawberries, pineapples supposed to be dipped - Chocolatiers & Shops Near Me - Petaluma, California

Such a friendly staff , great service and helpful tips . Couldn't ask for better experience. I called and wasn't sure how to use them so they walked me through it and made it very easy . read more

Very disappointed with the product that was delivered and by the response I received from the owner. When I sent her the picture of the arrangement she said someone had already eaten out it. The recipient had not touched it. She said they take pictures when they make an arrangement, but didn't have one for my delivery. She actually laughed, then asked me what I wanted her to do. At no point did she apologize, offer to replace arrangement, or refund it. I would not recommend this shop. I have used Edible Arrangements for years and never had a poor experience, until now. read more

Edible Arrangements - What it should be. - Chocolatiers & Shops Near Me - Petaluma, California

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First time ordering from My local store, i was highly satisfied. since my order couldn't be delivered the day i ordered(due to no one home) and the next day was a holiday, i was worried it wouldn't be fresh, they made a fresh fruit arrangement and made sure it was delivered again promptly For spending $110 I certainly hope so! Thanks again! read more

I place an order online at 11pm for next day delivery and my friend got her birthday arrangement the next morning! They followed my delivery directions perfectly and it was exactly what I ordered. Very very happy! read more

Edible Arrangements - Chocolatiers & Shops Near Me - Petaluma, California

I did not appreciate that there was a person in front of the counter (either customer or friend) with no mask, yucking it up with the woman behind the counter in Spanish while I waited for my order. The sign on the door noted that masks were required, yet the woman behind the counter did not say anything. I purposely chose this establishment as I thought the food would be safer with Covid than some other options and did my research on this. I was asked by two service people if I wanted tongs with my order and when I got home I had no tongs. read more

I sent my daughter in college an arrangement for Halloween. She and her room mates loved it! She sent me a picture and I was impressed that the arrangement looked as good as the one advertised. The delivery was later in the day so they were home to receive it. I will definitely order from this location again. read more

Edible Arrangements - Chocolatiers & Shops Near Me - Petaluma, California

I received a phone call while I was vacationing out of state it was a woman named ELVIE who said ,"I'm on your doorstep and I have a huge edible arrangement for you" well , being out of state, I could not pick it up ELVIE WAS WONDERFUL. SHE AGREED TO WAIT UNTIL I CAME HOME TO PICK UP MY FRIUIT ! Of course they would have to remake it but that was fine . What customer service ! First they didn't have to call second, they didn't ask to leave it at neighbor's read more

Absolutely delicious! I wasn't home to receive a Birthday delivery and they could not leave the edibles at the door. They called and went out of their way to redeliver them after hours. How nice was that? They were almost too beautiful to eat. But I managed!! LOL read more

I made arrangements for 3 fruit platters a MONTH in advance. I said I would be by between 10:30-11am to pick up my order. The woman who took my order was perfectly happy to take my order and my money - at NO point did she say 'that will BE $100 and, we'll be our best to have it ready'. I've got 2 hours til the baby shower I'm hosting starts and I'm being told 'they're getting it ready now - we'll do our best to have it ready in 5-10 minutes'. Find another place if you want a business you can actually rely on! read more

I wanted to purchase chocolate covered strawberries for a special dinner dessert so I started to look up places which sold them. When I spoke with the representative at Edible Arrangements in Petaluma, CA, she patiently answered all my questions and honestly described exactly what I would receive. I was impressed that the strawberries would be larger than other places I called and the chocolate was semisweet. I placed the order, arrived about 45 minutes later and was totally pleased with the presentation in an attractive box, with expertly dipped strawberries. This dessert proved to be fresh and delicious, and the pricing was reasonable. I look forward to ordering the same item or try some other item in the future. I highly recommend the product as well as the personalized service I received on the phone and in the store. Naomi G read more

Amazing service and product! Thank you so much for making our daughters birthday surprise fabulous!!! Called this morning from out of town to see if same day delivery would be available for an awesome edible arrangement for our daughter! The young lady that answered the phone not only was super professional but friendly and resourceful! The beautiful product arrived as promised and all were surprised and delighted! Thank you so much! We will definitely refer your business and use you again! read more

The stores new I know they're just getting the hang of it, so I'm giving them the benefit of the doubt. This is my second time there, and both times I've they've been out of a lot of stuff. Both times the excuse has been were really busy in the morning, so we don't have anything left this afternoon. So I'll give them a couple more tries and see how it goes. Like I said their new !!!! I wish them the best of luck read more

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I had the worst experience as first time user of Edible Arrangements! I placed an order online for my daughter in college in Southern California to surprise her with a gift on her 18th Birthday! I placed the order 8 days prior to scheduled delivery date. The order was given to the Pasadena store to fulfill. I received a phone call that the driver could not deliver due to address was a "construction site!" Clearly, the driver did not know his way around the campus nor did he care enough drive around area and actually ask someone on campus so he could fulfill order. In addition, driver was informing the store that he needed additional information of recipient in order to deliver. Now, if anyone understands University Campus protocols on delivery, the address provided IS the only address needed for many reasons. More importantly, for security! After 2 hours on the phone with the store expressing the unsatisfactory service and requesting to continue the order, even if the store manager had to contact another store or another delivery service to fulfill my order. What I received instead from the manager of the Pasadena location was his executive order to CANCEL my order! Mind you I did not request for my order to be cancelled. Rather, I wanted them to fulfill my order since this was happening in the morning and they still had all day to deliver! Just incompetent people! I have no issues with Amazon drivers delivering to the very same address!!!!! read more

I was extremely happy with all the range of prices and locations they had available. I was able to buy a birthday present for a friend whom I don't see very often and make her day with beautiful edible fruit! read more

Set my mom a dozen strawberries yesterday today they're already mushy and she had to actually throw it away very disappointed in this would never buy from these people again. Too expensive to go bad so quickly. read more

I love that they are super kind and they have always done their best to provide great service. Their smoothies are wonderful. I have ordered and received arrangements from them as well. Everything is delicious. read more

Love the fresh smoothies & chocolate dipped fruit! Have received a few arrangements and the mugs that came with them are my favorite!

I have used the Petaluma edible arrangement store many times. I have never been disappointed. The quality of the arrangements Our always exceptional. The owners our most helpful in accommodating. I would recommend this store to anyone. read more

Want to ESPECIALLY thank our delivery man Carlos - we sent him to the wrong address and he called us, got the correct address, and drove there immediately to make the delivery ... and he was SO PROFESSIONAL, so courteous, friendly, eager to help, promising "don't worry, we'll get this delivered!" reassuring us ... just as nice as can be. And, even more importantly, the arrangement was SO BEAUTIFUL!!! Great experience, great gift, GREAT customer service, just A++++ great in every way. By the way - we were ordering, by phone, from Washington DC and this delivery was made by these folks in California. No distance problems at all! Perfect transaction, we're thrilled. read more

I was looking to send a package to my boyfriend in Sonoma County. After trying to accommodate my boyfriends late schedule and heat I thought I'd have to cancel given so much uncertainty. After speaking to Lily, she offered to deliver the package after hours to make sure the package was fresh and delivered according to his schedule. Lily has gone beyond customer service and will always make sure to use them for my delivery needs. I'm so happy my boyfriend will get his package on time :) read more

Our original plan for Mother's Day fell thru last minute so I was in dire need of sending my Mom something. I ordered on Mother's Day morning and they were able to deliver same day! Beautiful covered strawberries and a balloon. Put a smile on my Mom's face. Thank you for saving Mother's Day! read more