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Grohe Florist

3.9 (81 reviews)
ModerateFlorists
Open 9:00 am - 5:00 pm
Updated 2 weeks ago

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Julie E.

Terrible experience and terrible quality. The worst customer service I have ever received. Zero professional communication skills including the delivery girl that had immense attitude towards me. What you pay for vs what you get is proof in the pudding. Don't waste your time or money with this unprofessional florist. Whoever I spoke to on the phone (owner?) trying to state she was trying to make me happy spoke over me and continued to go back and forth about wanting the original limp arrangement back that had already been given to the recipient and taken home. You want them back to deliver to another customer to be unhappy? Makes a lot of sense...

Christine was so lovely. This was my first time ordering flowers and she made it so easy. Besides the fact that her bouquet is beautiful!! All I said is my mom hates red and carnations and she sent the most gorgeous arrangement. I called Christine at like 10:00 and she had the flowers delivered before 2:00 PM. My mom's ecstatic. 10/10 reccomend

After the chrysanthemums were removed, still more toxic flowers remained.
Maria B.

I'm giving them a single star because I can't give them none. I ordered a 'Pet Friendly' bouquet for my daughters thirtieth birthday, she has both a cat & dog in her home. When I picked it up I noticed a flower and asked what it was, the young lady said, "that's a chrysanthemum". I said "isn't that toxic to cats?", she responded "no, the artist knew it was pet friendly and selected flowers specifically for that". I drove to my vets office from there and had to take out half the arrangement. At this point I was pressed for time and could not make the 45 min drive back to the shop. I called to let them know, they said I would receive a call from the owner, it's a week later and not a single phone call from the owner. Terrible actions from the "artist" that could have had awful consequences. For the owner to not acknowledge this, even worse.

I received the most beautiful flower arrangement for my birthday. The floral arrangement is beautiful and all the flowers smell amazing. Thank you Ruben and Lisa for such a beautiful floral arrangement.

Kay M.

I cannot say enough positive things about Ruben and his wife, the owners. I live out of state and my daughter is a resident of Santa Rosa. On the day my daughter lost her beloved Grandmother, Ruben and his wife went above and beyond to get this beautiful arrangement to my daughter. I asked for purple flowers, which was her Grandmother's favorite color and they created and delivered a beautiful arrangement the same day. Their warmth and compassion exceeds any florist service I've dealt with in previous years. I will definitely be saving their information for future business.

Bouquet ten days later
Teri K.

These flowers are gorgeous and they last! Ten days later, they still look exactly like they did when they were delivered. Highly recommend this florist.

Michelle P.

My East Coast 93 yo uncle asked me to coordinate flowers for my mothers 100th birthday party. He wanted me to order from a florist i knew and trusted. That was a no brainer, Ive been a Grohe Florist customer since the early 1970's! I went in and told them moms favorite colors, where the flowers would be placed and explained my uncle woukd be calling to pay for them. The arrangement was delivered the morning of the party as I asked and was just beautiful. Mom teared up when she saw them and couldnt believe her brother had been able to pull thos off! Thank you for at least the 100th time Miss Grohe!

Kathleen D.

Today is Mother's Day and I just got a beautiful bouquet from Grohe Florist from my son, Jim, in Connecticut. They never disappoint with their arrangements and this one is lovely.

Sympathy arrangement for a friend that lost a loved one

Did a general Google search to have flowers delivered in Santa Rosa and found Grohe. The arrangement was gorgeous! I will be using them again.

Life of the Party

I called at noon today to see if I could get a bouquet delivered in Santa Rosa to a friend for her birthday today. Chose a bouquet from their website. My friend received it by 3:00 and loved it. Very pretty! Perfect quick service . Thank you!

I'm really disappointed with the bouquet I had ordered for my mom. She's been really busy taking care of my father due to health reasons then I got covid so she had been going back and forth taking care of us and I wanted to do something nice. I asked my brother where he always gets her flowers and he told me Grohe so I was excited. So I placed my order that was over $100 and was excited to see what had come. Well I am not happy with my order at all. Some of the leaves were browned (mom took those out) None of the flowers are blossoming days later they are all just dying. I was so embarrassed at the fact that I wanted to do something nice and we get the flowers and they look like a kid picked them from someone's garden. My mom tried to make me feel better with the whole "it's the thought that counts" but for all she's been doing for our family this is just not acceptable I'm sorry.

It actually looks better on camera than in person. The lilies and the small yellow flowers (not the daisies) are pretty dull in person.

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Ask the Community - Grohe Florist

Review Highlights - Grohe Florist

Ruben followed up personally, explained what happened, and even sent a photo showing where the flowers were placed.

Mentioned in 11 reviews

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Beautiful and Fresh! Ordered these for Mother's Day. I want to stay local. Very impressed!read more

My wife and I just celebrated our 15th wedding anniversary, as such I needed a nice arrangement not…read morejust a Safeway or Trader Joe's special! So I called ahead and put in an order, her favorite flowers are peonies but because of the season they were $15/stem!!!! When that wasn't an option that is where this review lost a star. I am a man and not to fit stereotypes I do enjoy flowers but I can barely remember peoples names let alone flowers. When I asked for options I was clearly wanting an experts help, I made it clear what her favorite flowers were and when I asked based on that if she had suggestions, she responded "I don't know would you just like a mixed arrangement?" Again your the expert, so I said yes, then another question "what colors" again I asked a recommendation and was told, "it's up to you." So I went whites and creams, seems logical for a wedding anniversary right?! White dress white flowers! I did like that you set the price and the build the arrangement based on your budget. When I picked it up, again the service left a bit to be desired. The gentleman that greeted (I use that term lightly) me seemed annoyed that a customer walked in and got someone to help me. When they brought the arrangement I have to be honest I was disappointed, but the more I took it in the more I loved it! The most important, my wife loved them, and they stayed beautiful for well over a week, which was wonderful! I would be happy to order there again, but c'mon help a man out a bit!

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