Judy saved the day!! I ordered an arrangement for delivery to a customer in the Plano, TX area. Unfortunately the customer had changed location but Judy called them, got the new address, and headed their way with the delivery. She reached out to let me know and I offered to pick it up from her store but she was already en route. Thank you, Judy! Outstanding customer service and very much appreciated!!! read more

Very disgusted by Nardinia ( nardine at the allen Fairview location ) The lack of empathy is insane, coming from someone in the food and beverage industry, also running my own business My sister called her disgusted about a hair she found, it ended up being two more pieces while doing content we had to erase the video from instagram because you can see the hair visibly This lady proceeds to be combative saying the person that made your tray was indeed wearing a hair net You could have simply responded by saying here at edible arrangements we ensure thins to be highly packaged and handled with care so sorry for that I would love to get your contact down so I can get this to my manager instead she was stating how they close soon there's nothing we can do I had to beg to get the name of the manager out of her which is Alex I mean I had to call back from my personal phone because of the words and lack of empathy she had with my sister on the phone !!! Not only was the delivery not between 11-4 pm like they stated it delivered at 4:34 so imagine waiting all day and then left with a quick response just rude rude rude I will be posting an update and hope they handle this correctly or will have to come there in person to talk to a manager read more

Edible Arrangements - Gift Shops Near Me - Fairview, Texas

See all

What a joke! Would leave zero stars if I could. Ordered online 1.5 weeks before Valentines - during the ordering process it has a field for special instructions related to delivery. I specifed that since Valentine's falls on a Friday, the delivery address closes at 1PM so please plan accordingly. Wouldn't you know it - almost 3PM, nothing delivered and no peep from Edible Arrangements. Upon calling, I was told: *They have over 300 orders out and that they was unaware of the delivery request. I mentioned the website has a field for it, and I populated the information on the website. I was then told, I should have called as they wouldn't know. *That they deliver up until 9PM - that's great if it's going to a home location or a business opened that late - doesn't apply here. *The order number provided on the website, and the e-mail confirmation are not the same order numbers apparently used in the store. Only the last 4 digits. This experience demonstrates a significant disconnect between your online ordering system and your delivery operations at the stores performing the work. The lack of communication and disregard for customer instructions are unacceptable, especially for a special occasion like Valentine's Day. Won't be using them ever again and suggest you don't either. read more

Stopped by at 10:25 am to redeem a "free treat" and no treats were available. I was told they are very busy and would not have any treats until possibly noon. read more

Sams club or Costco has fresh chocolate covered strawberries 12 for $9 and beautiful flowers $15+ for valentines and major holidays. The freshness and price at these other companies are just WAY better and a lot more fresh. My husband buys these edible arrangements every Valentine's Day but it's so over priced that we definitely are going to chose Sams club next year. read more

See all

Purchased one thing and received something that was a lot less fruit, less appealing ....this is terrible Tried to post pictures on their Facebook page and they don't allow that - they don't want people to show the poor service and how they cheat their clients. read more

Edible Arrangements - What I purchased - Gift Shops Near Me - Fairview, Texas

See all

Selected Valentine arrangement. Put in request for pineapple hearts. Was told at pick it up could not be done. Must call ahead.

Ordered a platter for my daughter's birthday and she loved it! They also reached out to her to see when she would be available for delivery so I'd say this place is an A+ read more

Home delivery: The day before the delivery, I received a text advising of their plans to deliver and asking if someone would be available to accept the delivery. I responded on what was possible. The day of delivery, and during the window of time communicated, I received a text when they were on the way. The delivery woman was very sweet - wore a mask - and exchanged pleasantries. After her visit, I opened a nice box or items to enjoy. The information denotes how to store the items, which I did. They were a wonderful treat and I will use this location again. read more

Yes, the arrangement was really nice and the card came out great. I received my gift right on time and the deliverer was really kind.

It all started with an incorrectly communicated delivery time. Via text, promised delivery between 12-3, but arrived at 3:50 instead and seemed annoyed that the receiver was not there. The receiver went ahead picked up the item at the location and was met with an attitude about not being there during a timeframe that was incorrectly communicated. I have now contacted the store twice through the contact form and they have decided to ignore me and my request. I am saddened by the lack of customer service. read more

For my birthday I received two edible arrangements. One of which was a "flower" BDAY arrangement with fruit that was HARD, TART, and MELTED. There were strawberries dipped in white chocolate and confetti sprinkles which bled onto the pineapple. The BDAY cut out pineapple was so white colored you could tell it was days old. How sad to OVERLY price a gift and the gift received be trash. I had received text that I was receiving a package at 11am so I went down to our lobby to not find anything I informed the staff downstairs that I was waiting on a delivery so they knew to contact me. I was called as soon as the deliveries were left I came down picked up and went up stairs again. At my desk the fruit arrangement was not cold but my second delivery of boxed fruit was. The Saran Wrap was so tight it push/melted a lot together. (Mind you this is Texas heat) however fruit should be prepared daily, properly stored and properly package for travel. AND as a company if your fruit supply has been "Rough" in certain areas place a banner on your sight ALLOWING your consumers the insight that some fruit may not available and others could be used to replace it in said arrangements. I am beyond grateful that people/friends took the time to think of me and bless with me with a treat but the order received was not worth a penny spent. We've reached out to this location and no one seems to give a rats ass about the poor customer service, the poor grade fruit being passed off as "edible" and the inability to promptly return calls. Our business and group of friend purchases from EA frequently but will no longer continue to pay for shit sour service. Health department has been contacted. If I could give zero stars I would but unfortunately i am forced to give them one. read more

Edible Arrangements - BDAY ARRANGEMENT - Gift Shops Near Me - Fairview, Texas

See all

Make it very difficult to receive a gift. In this day and age it should be much easier to drop at the door (groceries can be dropped at the door and left). have a 4 hour delivery window where you have to be home to receive a gift. not spending my birthday waiting at home for prime lunching hours! read more

If your hours say you close at 7...why are you closed at 6?? The hours should be correct each day, not set as the employees please.

Excellent, delivered & pick has been convenient Peace platter Was sent from bestie after passing of my dad read more

Order was great. However, we were told we have until 3:30 to pick up our arrangement. We received a phone call asking when we would be here because, "we were hoping to go home early today". That is not something you should burden or tell your customers. I have plenty of times wanted to go home early from work but that's not how the adult work world is. I thought that was a rather crappy comment to tell your overpaying customers. ALSO, forgot several items when we went to pick it up. They were VERY rude. Will NOT be using this location every again. I have made a corporate complaint as well. This manager needs to be removed and the associates retrained in customer service immediately. read more

I ordered an edible arrangement for my wife and it showed up looking beautiful. They offer delivery which was great for me to surprise her and she absolutely loved it. Fruit was fresh and lasted a long time stored in our fridge. She recommends getting the chocolate covered strawberries! read more

Edible Arrangements - Fruit bouquet - Gift Shops Near Me - Fairview, Texas

I went in to buy treats for marketing purposes! The customer service representative Eddie was so nice and made my experience worth coming back to this location! read more

A friend sent us some goodies from this location all the way to Princeton! The delivery driver reached out by text to make sure we would be home and was so friendly at drop off and the cookies and chocolate covered strawberries were delish ! Thank you! read more

These people are really sweet! Randomly went in to ask for a customized chocolate box with chocolate covered: fruit, toffee, pretzels, and Oreos, and they picked the largest strawberries! Great box. Thank you! read more

This store was great! The staff was very friendly and greeted me as soon as I walked in. My order was ready when I arrived. I was in and out her quickly. The product was beautifully designed and was very yummy! Thanks again for helping make my anniversary better! read more

I received an arrangement from edible arrangements, the fruit tasted sour. I called the store and asked for a new one. The manager Alex stated, "we will just refund it to the purchasing party, if it's sour yesterday we use the same fruit cut the day before and it will properly be sour today!" Why would you send out rancid fruit? Instead of apologizing she proceeded to ask if I wanted the refund or not! Alex who identified herself as the manager could have cared less I was unhappy! I love these arrangements I have received about 10 in my lifetime, some in the middle of the Texas Summer with no problem! Clearly they were not stored properly and the fruit looks more than a day old! It tastes like it been there for a few days. I'm calling the heath department-- if this is their policy perhaps they need an inspection, if rancid fruit is being sent out! I'm done with this business, I'll have to find someone else when I send things out! Final straw, they didn't put who the arrangement was from! Then got sassy when I asked! Businesses are not dying from COVID they are dying with the poor service they give! I wasn't asking for anything more than what our friends paid for! That's just an exchange of the service paid for! Instead I got a whole lot of attitude, no apology and an attitude of it's not my problem! If I could give zero stars I would! read more

Edible Arrangements - Shrunk fruit, indented strawberries! Rancid tasting! - Gift Shops Near Me - Fairview, Texas

Great product, great service. The person I sent gift to said it was great! Chocolate dipped apple was crisp. I had given the wrong address for delivery. The driver texted me to let me know, I advised to take back to store and I would arrange for pick up. I then found out the correct address was within 7/10 of a mile and ask driver if he could deliver, and said I would totally understand if he couldn't. He assured me he would deliver on his last stop. When I called store, staff was very helpful and took care of all my concerns. read more

Amber did such an amazing job delivering my arrangement! We're in the middle of a winter storm, and she still got here with everything! She was super sweet with great customer service! I would definitely recommend buying from here for a loved one! read more

Very happy with the food, fresh tasty and beautiful. Very, Very happy with the service and communication from this store. when they were outof one item, they called, apologized and substituted an equal or greater item in the arrangement. you just can't get any better than that! Would absolutely use them again! read more

Love love love! Expensive but so worth it! Try the chocolate covered apples with cinnamon. Absolutely delicious! And very prompt with their deliveries read more

Edible Arrangements - Chocolate covered apples and strawberries - Gift Shops Near Me - Fairview, Texas

I called with a last minute Mother's Day arrangement, and really expected to hear that it would not arrive on time today. The staff was great! They created my order and it is beautiful and even arrived early! I will definitely order from them again. read more

Edible Arrangements - Mother's Day arrangement - Gift Shops Near Me - Fairview, Texas

They were great about arranging a delivery time and coming back out when the recipient wasn't available the first time! They made the delivery even more special for me! read more

Sissy and the staff made my daughter's special bridal shower a HIT!!!! Their attention to detail and drive to make my order special was above and beyond. I had a "The Bachelor" themed wedding shower and asked if they could do chocolate covered strawberry "tuxedos" to go along with the theme. They had never done them but Sissy practiced for 2 days until she got it right (in her eyes!) and it was perfect in my eyes!! They were adorable. I highly recommend them for you "special" day!!! Thank you so much for the courtesy also! I will be back!!! read more

Love the experience. My significant other loves it but wishes she could have more pinespple in her orders

I was so "impressed " with the Christmas platter I ordered for the office staff at my son's school to thank them for all they do! Alex assisted me and is a wonderful representative of this company and created such an artful platter. She made it fresh the morning I picked it up and the presentation was so beautiful! I'm a first time customer and will be sure to return! Thank you Alex and Judy! read more

I sent EA for someone's birthday, and I got rave reviews from the recipient. Thank you, EA!

Ordered the Hello Kitty arrangement for my 9 year old granddaughter and it was a complete hit! She was thrilled with it.

Very happy each time I have sent or received one of these. They are a bit on the expensive side so I don't send them often, but for very special occasions they have been great. Fruit is always very good. read more

Made a last minute order online the night before I needed it. Everything was ready in the morning, as promised. Tasted great too!

I ordered in the morning - picked up in the afternoon. This was a thank you gift - and everyone loves these delightful treats!

The people that work here are very friendly! The fruit have such a bright and fresh color! The arrangements are made to perfection!

Everything was just right! My wife loved the strawberries! It was ready when I picked them up and she had a beautiful birthday! Same time next year! read more