Truly horrible service at this location. We walked in picking up an order and the lady who was in the front counter did not say hi at all. She was on the phone and texting and only acknowledged us after mins of standing there. She could have paused a moment to let us know she'll be with us in a moment, but that didn't happen. Additionally another employee walked in after a break or something. Passed by my girlfriend to go to the back and did not say excuse me. It was rude and unsanitary the way she threw her keys on the prep table for food. Talk about gross practices. Yuck! read more

BEWARE. You can not rely on this store to deliver your order. I'm on day 3 of hoping my order gets delivered. I ordered a week in advance for May 10th delivery (Mexican Mother's Day). The tracking doesn't update on day of delivery so I call the store towards the end of the day (or so I thought, it sends you to a call center in another country with a 30+ min wait). The customer service agent assures me it will get delivered by EOD (it doesn't). I call back the next day (another 30 min wait) and they said the manager said they had too many orders the day before, but it will definitely be delivered by EOD. Ok, fine, at least mom will get her gift on American Mother's Day instead (it doesn't). I call back the following morning (today) and they "guarantee" it will be delivered today. I'm thinking I might as well try and wait again, as I'm already out the $130 and mom hasn't received a gift on either of the days that moms across North America are getting appreciated. I live across the country so I'm unable to run by a store and hand deliver it myself. Well, today is ending and it's just sad all around. I'll be calling back again tomorrow to get my refund, but I'll still be out hours of my time with some guilt as a special bonus. Man, I just wanted to send my mom something nice for MD. read more

Delivered at 6:40 pm at the end of the day WTF Mostly dead flowers what a shame that your loved one's spend money on this crap. Check out the photos Flower heads broken off and the roses are are dead. I LOVE flowers and it's really beyond disappointing when a shop delivers this crap and goes on taking peoples money. They think that " who's gonna complain about birthday flowers " right. I just think it's sad that my kids paid $$$ for this ! Don't waste money on this They don't care at all about the product they deliver. Not even one star Such a disappointment read more

See all

For the cost you could honestly get way more and MUCH better customer service anywhere else.

I had an edible arrangement ordered to a good friend in Arizona and the process was so easy! I picked the edible arrangement I wanted, they offered lots of add-ons at reasonable prices, i paid and picked the date I wanted it delivered. You can't pink a time, because I guess it just goes by whatever time the driver can get to you? But it does typically arrive before 6. It was perfect timing because she had arrived home from dinner, sent us a picture and the arrangement looked fresh and tasty! She loved it! It was an easy process and I'd do it again! They were also helpful Over the phone! read more

ZERO STARS!!! Placed an order for Mother's Day and it was never delivered!! Can't get ahold of anyone at this store as they never answer their phone! It's now a few days past Mother's Day and my order was never delivered and I never received a refund! Very very disappointed! Do not buy from here! read more

Edible Arrangements - Here you can see the status of my order and the date it was SUPPOSED TO BE DELIVERED. - Gift Shops Near Me - Avondale, Arizona

WARNING: SEE ALL OTHER REVIEWS and BEWARE!! Terrible "Manager" Bonita, and Dusty (she was great but tried to lie to me..??) Worth the read... I called today (11/30/20) to place a last minute pick up for a simple arrangement for my mom. On the phone the woman said it was item #5805 and I said that was perfect! I specifically asked for a "yellow cup" because that's my moms favorite color. (see photo #1) My father went to pick up the arrangement and proceeded to send me a photo of what he picked up (photo #3) Shocked, I called the location and asked for Dusty, who I placed the order with. A woman(Bonita) told me Dusty was not there, so I tried to explain my situation and she was being very short and rude, almost like she knew the exact arrangement I called about.. knowing I would be upset. She claimed I requested the "petite version" of that item which does not come with the cup. That was an issue for three reasons... 1.. I specifically asked for a yellow cup and was not informed that what I was getting didn't come with a cup?? 2.. the "petite version" she claimed I purchased shows a cup online.(#2) 3.. its a $10 difference!! why wouldn't they call me back and say "hey here are your options" On the phone, all this woman did was fight with me about the situation. Like this is about $10 and fruit on a stick! Unreal... ill pay whatever it takes to get what I expected... not have my dad pick up this ridiculous arrangement I was charged $56 for!! (picture #3) So she(Bonita) told me I would have to pay the $10 difference and my dad could come pick up the additional fruit and cup, but since he already took out the other arrangement from the store they couldn't do anything with that. PERFECT! Take my money.. Just give me the additional items. So my dad goes back and is asked "where is the other arrangement, we remade the whole arrangement" *face palm* He calls me and has me talk to her to clarify yet again.. Dusty (who supposedly wasn't there???) says she will go talk to her manager.. So they take apart the arrangement (odd... but okay..) they had made and give him the other half, which is FINE that's what I expected/paid for. I tell the woman on the phone (Dusty) "Thank you, you were super helpful and nice but the other woman was NOT, what is her name?" She says she cannot give me her "personal information" because she is not in customer service... "Uhm didn't you just say she is your manager.... and I'm sure in the store she has a name tag?? I just want her first name or even her position in the company", but she refused to give to me. I learned from YELP that Bonita is the manager so I will just assume.. I hope this franchise really reconsiders letting this location remain open and rep their name.. Crazy all of this over fruit on a stick in a cup!!! Overall not at all what I purchased.. read more

See all

ZERO STARS!!! I had a very disappointing experience with this company. I received a Valentine's Day order, but it arrived with melted chocolates. I called them immediately, and they assured me a new delivery would be made that night, but it never came. I understood it was Valentine's Day, so I waited patiently. The next day, I called again, and they told me the delivery was waiting for the driver and would arrive later that day. Again, nothing. On Monday, I spoke to someone new who told me they wouldn't replace it until a manager reviewed the photo I sent, despite having already spoken to two employees who promised a replacement would be sent. I followed up again, and someone finally called me back on Wednesday. We arranged for the delivery to come that Friday since I'd be home all day, but once again, it never arrived. It shouldn't take 8 days to fix an issue, and the lack of communication and follow-through was incredibly frustrating. I understand the chocolates melting wasn't anyone's fault, but the poor customer service and delay in getting things resolved was unacceptable. It's 9 days later I still don't have a resolution from this store. Call another store and pay the extra money to do your delivery. read more

Edible Arrangements - This is what the Avondale store thought was acceptable to send for Valentine's Day, and and think it required two managers to review - Gift Shops Near Me - Avondale, Arizona

My fiancé ordered me what was SUPPOSED TO BE an early Mother's Day arrangement that was supposed to be delivered TODAY May 11, 2024. Stayed home all damn day because we were expecting it to be here and it's getting quite warm out. We didn't want it to spoil or the chocolate to melt. We called about 4:45 and they said they were waiting for a delivery driver to return and we be sent out. Take it at this point tracking is showing that they have not even started making the arrangement. We thought it was a glitch with the website. It's now 9pm and we are still waiting. For someone to spend upwards of $150, be given a delivery date, lied to on the phone & not send a single update to the customer sounds like a big fat BBB complaint as well as a corporate complaint. My next two contacts I'll be making I guess. ***UPDATE*** Called the store, they transferred the order to a different store without calling us or notifying us in anyway. This is the same store that yesterday told us they were waiting for a driver to return for the delivery. WHAT A JOKE. Contacted the store that it was "transferred" to and they are not answering their phones, I had to leave a voicemail during their business hours. The most disgraceful way to handle an order. read more

In November 2023 I walked into Edible arrangements and was greeted by a young man who assisted me to send an arrangement to a friend on the birth of their baby. He was so helpful and another lady came from the back to help him with adding additional items to my order. When I say the experience was AWESOME it was amazing. I referred others there as well and knew whenever I needed an arrangement in the future which is often I would patronize their business. Fast forward to this afternoon. I walked in and the service was totally the opposite. I was met by a woman with tattooed eyebrows and when I began asking questions she said delivery was $15 dollars and to avoid it going online. Her whole attitude was I didn't want to be bothered. All I wanted was help purchasing an arrangement for someone who had a death in their family. She said to me to go online and kept referring me to go online so I asked for the young man and she said we are busy so to go online and kept harping on about the delivery fee which I had no problem paying. With her attitude I decided to myself why would I spend my 200 dollars with her only to receive poor service and why should I line her pockets with my hard-earned cash. The first time I spent close to 200 dollars and was happy. One thing is for sure I will never step foot back in that location again nor will I refer anyone to that location again. I hope people read my review and the other reviews and not extend business to them. If I could have given NO STARS I would have. Update 20 minutes later I just read the reviews and it sounds like the same lady I spoke with this afternoon. She was argumentative and had very poor customer service skills. I am truly sorry I didn't read the reviews prior so I wouldn't have taken time out of my day to write this poor review. read more

I've had great experience with Edible Arrangements but I do not recommend this location. I put an order in online, got a call 30 mins after, with a rep saying they couldn't deliver because it was too late. She promised my order would be the first order sent out in the morning. I didn't receive my order till 4pm the next day...this was after the delivery person screwed up the surprise by calling my wife saying he was lost because he put in the wrong address. read more

Unfortunate experience. I had placed a $100 order the Friday before Mother's Day to get delivered to my mother, since I am out of state in New Jersey for that Sunday. Sunday, I'm tracking my order all day and it still doesn't say that it's being made. But the order has been accepted. I had attempted to call headquarters AND this location six times. But only an answering service takes the calls. By the end of the day, the order has still not been delivered. I attempted to call again on Monday 10 times and no one answered the phones. It is impossible to get in contact with this location as well as corporate to even find the status of the order. When I go to track it online, it was just saying it was in process. It wasn't until Tuesday I've gotten a call from Barbara, who was very nice and just apologized and said she was trying to call people back. I had canceled the order and got the money back, but it's unfortunate because the gift I had planned to send to my mother for Mother's Day never ended up coming. There needs to be a better system in place, if you are unable to fulfill an order, you need to call the customer much sooner than two days AFTER failing to fulfill the order.. I understand Sunday Mother's Day is a busy day, but you should also have a limit of request that you can accept if this is the case. I will never be using this company ever again. For the amount of money these edible arrangements cost plus the delivery fee to not have that fulfilled is beyond disappointing and frustrating. read more

I ordered an arrangement 8 days ago to be delivered today for a friends birthday- I checked the online status multiple times today- finally at 1:55pm I got worried when it said it hadn't been put into production yet. I called the number provided - which connected me to a call center. (Even though it was the stores direct number) I was told the website just hadn't updated yet and that it was waiting to be picked up. I said it's almost 2 pm and I was getting worried. They said there was nothing to worry about that it would be delivered shortly. Almost 2 hours later I get a call from the store- checking to see if it's ok to deliver tomorrow. That they missed my order and no one's there to make it. I said no- that's not an option- it's for someone's birthday - they said there was nothing they could do for me. I will never do business with this company and highly recommended not using them if getting your arrangement delivered on the right day is important to you. read more

I had gotten a $100 arrangement for my boyfriend plus $20 delivery for me to still be waiting at 7pm for it. I tried calling the location as well for them never to answer ? I arrive to the store 5 minutes before closing for me to get there and see the worker talking through the store phone talking to a friend which is outrages. Also the ordering process was not great since i tried paying cash then card and the worker i guess hit all cash and i had to drive all the way to the bank to take out more cash. so the workers need to get their shit together. which led me waiting 30 minutes just for a manager to arrive and give me my change. 100% don't recommend. read more

Edible Arrangements - Gift Shops Near Me - Avondale, Arizona

Absolutely the worst experience ever. I spent about $185 and the size of the basket I got was ridiculously small. She said that she packed 12 doves and as you can see from the picture there are six or maybe seven doves. The arrangement is tiny for the amount of money you're paying and also the customer service is pitiful. Will definitely not use edible arrangements again. Zero compassion, zero fundamental costumer service skills. Exorbitantly priced for a very small arrangement. You think you're getting a nice size for the amount of money? No you are not. It's a rip-off. Look at the picture! read more

Edible Arrangements - The largest size sympathy arrangement. The metal container is the same size no matter what size you order. - Gift Shops Near Me - Avondale, Arizona

0 Stars! Buyer Beware! Don't give this location your business or money! I wish I had yelped this location prior to placing an order. Do yourself a favor a read through ALL the negative reviews, this place deserves to be out of business! Let's start with the RUDE, SNARKY and UNPROFESSIONAL manager BONITA! Who by the looks of previous reviews feels she can treat customers like shit and has zero customers service skills! The fact that the owner of this location has not fired her based on all the negative reviews or maybe Bonita is the owner of this location (franchise). I placed an online order early for same day delivery. I'm from out of state and have previously ordered from other Edible Arrangement locations with no issues. I left instructions to call the recepiant before delivery, to ensure someone was home. When they decided to deliver after 7pm that day, they were unsuccessful. I had to call the shop to ask about the status and if they called ahead and they lied saying they called and text. At this point since the surprise was already ruined, I called my family members who advised me they never received a call or text from anyone about a delivery! Surprise Surprise! The shop then told me they would call tomorrow (Sunday) to deliver again. I called early Sunday morning to ensure they would call ahead this time before delivery and encountered the manager Bonita! Rude and FULL of Attitude! Who made me feel like I was bothering her for calling, claimed she could not find my order (even though I called the night before using the same phn #) then placed me on hold to avoid further discussing my order and had Heather take the call. Who quickly came on the line saying they would deliver at some point Sunday no guarantee as to when (I thought they couldn't find my order?) Their arrangements are not cheap so I expect at least good customer service when calling to get information for an order I placed! Not that this should matter but the order was for a family who's husband/father passed away. The last thing they needed to deal with was a problematic delivery. They arrived late Sunday ( I'm not surprised if it was their last delivery) I'm toooo embarrassed to even ask the family the quality of work they received. (Based on prev reviews) Talk about poor reflection of the Edible Arrangement company! read more

So many similar stories, this is sad. Corporate needs to step in on this one. Ordered for Mother's Day and my Mom waited all day and never received her gift. I'm in California and had no way of knowing why this store wasn't answering the phone, or why the message said they were closed. I'm more disappointed that Susan (I'm guessing that's the manager) didn't feel the need to let anyone know that they hadn't even made the order let alone planned to deliver it as scheduled. You call me the day after to tell me that not only was it not delivered, which yes obviously not. But then tell me it won't be delivered till tomorrow. Why would I want a gift for Mother's Day two days after Mother's Day that I paid almost $100 for?? I already had to tell my Mom, the surprise is ruined. I was issued a refund and a sorry. Would have been nice for them to offer to deliver it as a courtesy (free of charge) anyway for ruining what I thought would be a special gift for a my mom. Hope this store can get it together because I'm not ordering edible arrangements again if this is the store that will service her area. read more

Rude employees and zero customer service. Save yourself the trouble and try somewhere else if you actually want your order to be delivered and you don't want to be threatened or verbally accosted. read more

WORST LOCATION EVER!!! NEVER DELIVERED, NO CALL BACK, NO ONE ANSWERS THE PHONE, STOLE OUR MONEY!!! We placed 2 orders on 2/9/22 for a 2/14/22 (Valentines Day) delivery and they were assigned to this location on Dysart in Avondale. By 4pm we started to worry since the online tracking system still showed "Order Received By Store" and not "Out for Delivery". We called multiple times, spent a total of 2 hours on hold where multiple calls were disconnected (1 after 1hour of holding) and then as it got closer to 7pm, all calls were forced to leave voicemail. Valentines Day is over and the online tracking system still shows "Order Received by Store", no one has ever called us back, and they have stolen nearly $200 without any explanation of why delivery was never made. The worst part is that other locations got their presents so the employees at these 2 locations just thought we forgot about them since nothing ever arrived. It was just awful and should never happen to anyone, let alone happen to us TWICE. These people are CROOKS and they ruined Valentine's Day for hardworking healthcare heroes who really deserved to be acknowledged on Valentines Day. read more

Edible Arrangements - Order Tracking (proof of their epic FAIL) - Gift Shops Near Me - Avondale, Arizona

Horrible experience!! Placed a $150 order and the staff was incredibly rude, including the "manager". They called me twice to ask questions I had already answered to the previous staff member and still had the audacity to hang up on me when I wanted to cancel my order because they were going to deliver it at 9pm!!!! I asked to speak with the manager and I got an "Emilia" pretty sure it was a made up name. Instead of expanding their menu they should expand their customer service. Either they don't train their staff or clearly don't pay enough to acquire motivated, proud employees. Now I am stuck with a credit card refund that can take up 7 days!!!! REDICULOUS read more

I ordered an arrangement for Mother's Day and they NEVER delivered it! One attempt and they ditched the order? I called days later (notice that I called THEM) to check again and they didn't even ever try another delivery attempt... DO NOT USE THEIR SERVICE - NO ACCOUNTABILITY All my mother got was a phone call this year. Thanks for NOTHING, Edible Arrangements! I am getting my money back when they decide to give it to me. read more

Arrived after a long drive from Kingman. hoping to get a little treat after a doctor's appointment. most locations have the smoothies or just chocolate dipped fruit in a cup. that was our plan. To get just a cup of the fruit dipped in chocolate, like we have at past locations. as we enter, the lady says "are you here to pick up and order?" we said no, we would like to just get a cup of fruit. she says "you'll have to place an order online". then walked away. Very rude. We just get and took our business elsewhere. read more

Placed an online order to be delivered Sunday on Mother's Day, it's now Tuesday and it has not been delivered. Can't get in contact with store phone rings for hours with no answer. Ruined my Mother's Day gift, don't order from this location. read more

I just left this location here in Avondale, AZ ... It's Valentine's Day and I understand it's a busy day for them .. however I placed an online order with Edible arrangements a week and half in advanced .. upon arrival I had no confirmation as to my arrangement being ready I had a desired time so I popped into make sure everything was good. They brought out the bouquet of edibles and I was not impressed.. they made these yesterday and had them sit in the fridge overnight night .. the bouquet looks rushed .. I understand it's a corporation but let's work on the quality of service and production. The bouquet was mid the fruit looked old and frost bit... I can't say with confidence my significant other will be impressed I would've much rather spent this money on a beautiful bouquet of roses for her .. super dissatisfied. read more

I give a 3 star because the fruit seemed fresh and the person I bought for received the arrangement but what they got was not what was advertised on the website. read more

Friendly service, but the quality of their product has gone down significantly. My last order was a large arrangement and it was way smaller than it has been in the past and there was a ton of space in the arrangement. read more

My mother orders edible arrangements for me and my two sisters every holiday every year for the last 8 years that she's worked in Afghanistan. My kids, 3 and 5 now LOVE these and look forward to Grandma sending these every holiday. I received one yesterday, on Thanksgiving. The delivery woman was super sweet and considerate. I missed the delivery and she was still in the area when I called back and she turned around to deliver it. I dropped it in my fridge because my children and I were actually at the neighbors to celebrate. This morning, the first thing my kids wanted to do was tear into this arrangement. So I unwrapped it and let them go. They started eating and then my son came over with a strawberry asking what this was, and there was some white stuff on it. So I touched it and it was super soft in that area and then I realized it was mold. I took a pic and tossed it and then grabbed the strawberry from my daughter, and I could see it was nasty under the leaves...I removed them and that strawberry was also rotten. I called, the manager was not present. At this point I am furious that my two children have potentially eaten rotten fruit and now there's no one even available to help. The girl in the store offered to try so I let her know the situation. She offered to make me an arrangement and let me know that I could bring the nasty one back, and pick the new one up. I asked if she was also going to somehow reimburse me for time and gas since I was going to have to go out of my way in that situation. I live in Buckeye, 20 min away. I also let her know that I wasn't interested in more product, given the fruit I already received was rotten. I said I thought it would be better for her to contact the manager and make her aware of the situation. I was called back, by the girl at the store not the manager, and offer a strawberry dip kit. It would be delivered to me and she would personally make sure everything was perfect. I already made it clear that I was uninterested in more product, given my arrangement already had rotting fruit. I also feel that the offer was not equivalent to what was purchased. The arrangement that is now garbage was 75 dollars. Is the strawberry dip kit the same price? Seriously, c'mon. I said clearly that she could just refund the cost to the card used, I would just rather my mothers hard earned money not be wasted. I was told that she didn't think that was possible because I still had the product, but she would reach out and ask the manager. Really? Okay, let me drive this moldy fruit back to you for a refund. Customer service here is horrid. Do better. read more

Edible Arrangements - a hand holding a strawberry - Gift Shops Near Me - Avondale, Arizona

See all

I understand that corporate over promised and the store underperformed for Mother's Day. When they did preform the produce was garbage. Just look at there Facebook Page! This is all over the United States. The best you could do is just stay away from this company. You cannot trust them to buy Fresh Produce and to employ enough people on the busy important days. They placed a sign on the door and told you sorry. The manager was rude. Probably busy running around, but you are the front line. Don't yell at your customers!! Don't frustrate them more! Don't tell us they will call you and never call. This company is such a waste of money, energy, and time. This company is unique and it sounds like a good idea. In the end, they hurt the customer. So to prevent from scrambling and hurting peoples feelings. Order from somewhere else. read more

They lie and absolutely ruined Valentines Day, and the day after and the day after. Do NOT use this location or even Edible Arrangements as a company. I week early I ordered a small bouquet to be delivered to my child for Valentine's Day, because I'm not dumb and I know these places get busy. I was going to be on travel and wanted to ensure the day was special for him. For a hefty price tag mind you. It wasn't delivered on Valentine's Day, and neither this location nor corporate would answer the phone. Also I wasn't notified my order wasn't delivered- so I had no idea. The next day I called this location 7 times to get someone to answer. They said it got delayed but it would be delivered that day. I promised my child it would be there- it didn't arrive. Couldn't get ahold of anyone the rest of the day. Called Sunday- now two full days after Valentine's Day to be lied to about how their order system was off Thursday night and they had no idea about my order. Pfff i ordered it a WEEEK EARLY. They lie, are impossible to get ahold of and just make excuses about their crappy service. Also, no one seems to want to acknowledge that I shouldn't have to pay the $20 extra dollars I paid to have it delivered Valentine's Day, because it wasn't there. read more

Ordered Valentines for my grandchildren and it never arrived. I have the local and corporate and no one answered. I have asked for my money back and have had no reply. DO NOT ORDER FROM EDIBLES.... Deserves NO STARS!!!! read more

The pictures are self explanatory. I was so EXCITED to get an edible arrangement for my birthday from family living ALL the way across the country. And then when I go to open it to my surprise it's MUSHY and what appears to be rotten fruit. My mother in NY and I in AZ both called to where TANA continues to argue, not believe me, and demand proof. Here's the proof. You handled the situation AWFULLY / immediately being hostile and not believing the customer? Where my mother is left paying for something that is now in the trash? This is how you handle your customers! SHAME ON YOU. read more

Edible Arrangements - "Fresh fruit" from TANA - Gift Shops Near Me - Avondale, Arizona

I placed an order on February the 2nd for delivery on the 14th. It's now the 15th and no call or email of why it was not delivered. I really disappointed as I thought it was a cute gift for my husband and it's not exactly cheap. I called before 5pm and was on hold for an hour! No one answered and couldn't leave a message. I wasn't going to call on Valentine's Day asking for a time frame knowing it was probably busy but I waited until 6:30 last night before I had to leave and still nothing. I only called cause it was raining and was worried they would leave it outside. I honestly just want my money back. I should've looked at these reviews in the first place. I definitely won't be ordering from here again. You need to update your hours of operations online if your close at 5pm and it said 7! read more

Another year and another crappy service by Avondale. My recipient was given a cheesecake box with the outer shell of the box completely missing ! The product was in nothing but a cellophane bag which sits on a shell collecting dust. So in essence, my recipient ate dust. Doesn't help that Peoria sent MY order to Avondale when I SPECIFICALLY asked them NOT to. Terrible customer service by both locations. Clearly they both lack any compassion for their customers. With the current pandemic, how can ensure my recipients food was handled properly? Or delivered properly ? They couldn't even secure the food correctly. read more

Edible Arrangements - Half a cheesecake box, with the most important part, the outside, missing. - Gift Shops Near Me - Avondale, Arizona

Horrible service!Look what I got for $140,this is a joke!This location should be ashamed,never again.The girls working here have the worst customer service they're extremely rude and want to blame everything on corporate.They don't even deserve a 1 star. read more

Edible Arrangements - Gift Shops Near Me - Avondale, Arizona

Was forced to leave the store for not wearing a mask, while just inside to make a pick up. Meanwhile employees in the back making the food are maskless. Lame read more

If I could give no stars I would. The manager at this location is so rude. I ordered a box for an anniversary present. It showed up extremely late at night, the fruit looked terribly dipped(like a child did it), and wasn't even the correct items. Edible arrangements aren't cheap, so I was very embarrassed and disappointed it looked so terrible. I could have done it better myself for much cheaper. I was hoping the store would make this right or at least acknowledge my concerns, however, the manager told me I was wrong and hung up on me. read more

Will never order from here again. I placed an order for a special arrangement for my kids on Monday morning 12/20 for 12/23. I had been so excited for the 23rd to get here and see their faces when their arrangement came. I got a call around 10am to confirm a number for the recipients and then waited till 9pm for them never to show. I know the holiday season is busy and with Covid everyone is short staffed but a courtesy call would have been nice. When I called they simply said they were short staffed and they can have it delivered the next day. My kids were super excited because I kept telling them a surprise was coming today for them. Thanks Edible Arrangements for making me a liar. 0 stars for them. read more

If I could give this place zero stars, I would. On Friday, May 7th my sister placed an order to have an arrangement delivered to my mom for Mother's Day. It was schedule for delivery for May 8th, and never showed up. Yesterday, my sister called me and asked me if it would be possible to drive over to that location and see what's going on. She had called the location a dozens of times and a could never reach anyone. She contacted the 1800 Customer Service number, and in order for them to help they needed to contact the store, which they were unsuccessful. So I agreed to go over to the location. When I walked in, there was one lady behind the counter. All their monitors were turned off, no merchandise on the shelves. As I waited my turn to be assisted I noticed the light on the phone kept flashing, but didn't actually ring. For all of those trying to call this store, the phone is ringing off the hook but they silenced the ringer. They aren't going to pick up the phone. This explains why my sister and myself could never reach anyone. When it was my turn to be helped, I explained the situation, my sister placed an order that was scheduled for delivery the previous day and was never delivered. I was there to pick the bouquet and other items up! After she asked for my order number she walks in the back, comes back out and says it's not ready and won't be ready until at least the next day. She stated our only options would be to cancel the item or wait for the item to be delivered some time this next week. We asked for a refund which turned into a debacle. When I asked for the manager, the lady up front refused. I decided to stay in the location until I was able to talk to the manager. Eventually the manager came out. She had zero interest in listening to me voice my complaints. I asked why we were never contacted that our order would be delayed. I mentioned how it's impossible to reach someone by phone since they silenced their ringers. As I'm voicing my complaints, she actually laughed at me and stated I knew nothing about customer service. She then told me to "get the hell out" of the store, and was calling the police on me. I did absolutely nothing wrong, didn't even raise my voice to her and was very calm as I was expressing my disappointment in them ruining a Mother's Day gift. She did not care. There was zero remorse. They never apologized. Zero customer service. If this store is the business model for Eatable Arrangements, then do not waste your money and time on this business. read more

Edible Arrangements - a bakery counter with a cake display - Gift Shops Near Me - Avondale, Arizona

See all

Absolutely the worst customer service. I was not greeted as I entered the store. When I interrupted the personal conversation going on between the two ladies up front, I asked where did they have the ready to go items. One of the ladies up front pointed a case up front. Did not offer any help or point out what actually was in that case. I ended up asking what they had and asked for 4 items. One of the girls went to the case to grab them as the other rang the order up. She proceeded to toss them to the counter. I asked if they had a bag to place them in and it was ignored. I definitely will never go back to this store. read more

Zero star rating. Ordered for Mother's Day. Never received the arrangement nor did any one call from the store with any information on the status of the order. Took a week to get a refund with no apology for what happened. Thanks edible arrangements, never using you again. read more