Update- 04/09/14, the owner of Jamilas asked me to remove my review because Sahar should have her own page. I let the owner know I would not be removing my review because Sahar injured my friend in her wax and did a terrible messy job on me, I am still quite traumatized!
You get what you pay for.
I went to Sahar at Jamila's Spa because I bought a Groupon for a Brazilian wax for $25, knowing I have paid more than twice that amount in the past for a Brazilian this was a deal I could not pass up.
I called what I thought would be a salon and was hoping to leave a message and schedule my appointment early because this Groupon deal was going to sell and I wanted to get in this week before I went on vacation. The phone number I thought was to the salon happens to be Jamila's cell phone. She was not happy I was calling her or that I had called at 7am (I am an early riser), I apologized and hung up. I called back the same number at 11am and she told me "everyone is calling me and I am getting so frustrated you need to call Sahar, her number is on the Groupon". Well excuse the heck out of me... I hung up, looked up my Groupon for an alternate number.
I left a vm for Sahar and she called me back and let me know both my friend and I would be able to come today. It would be my friends first time and I knew she was super nervous but we scheduled our appointments for later in the afternoon.
We were running a little late but my friend got there first and went ahead and got the "procedure" started, when I walked in I could hear her little yelps (no pun intended) from the pain. I had to LOL, but I was concerned because it shouldn't be that painful.
When my friend was done, she came out and said she was going to kill me but she was still smiling, lol. We both asked Sahar how does she redeem the Groupon and she had no idea, we showed her the the coupon on our phones and she wrote down our names and asked for us to email them to her??? My friend received a phone call and Sahar and I headed back to the room so I could get started.
I will say the room was clean and sanitary. I was a little surprised she used the same wax they use on my eyebrows, where you have to use a strip to remove the wax, where most places I have had this done use the wax that you can pull up (no strips), its way less painful.
I try to make small talk to distract me, so I asked Sahar how the Groupon was working out for her, she begin to tell me how she is trying to build her clientele but she only gets $12 from the groupon.
She was very fast but in a messy kind of way, there was wax every where and I felt like a sticky mess. Most places ask how do you want it, do you want it all gone or a landing strip? Sahar just assumed I wanted it all gone and begin to yank off everything. Also other places I have been usually have some sort of order as they take off the hair, Sahar did not and was all over the place, with the wax and the strips and it caused her to miss a lot of spots and have to go back over it with the wax. She also did not tweeze the miscellaneous hairs so the area is as clean as possible. She also continued to mention she only received $12 for the Groupon.
Sahar did manage to remove most of the stickiness from the wax, but I still did not have that extra smooth feeling because some of the wax remained.
This is probably what upset me the most, Sahar asks me "do you all usually tip, because your friend did not tip me and I only get $12 from the Groupon?" First of all I tried not to get offended over the "you all", but a. its none of my business that my friend did not tip, b. you don't ask a client for a tip, and c. I am sure Groupon outlined their fees in the beginning, you probably shouldn't have signed up for it if you are going to be upset by what you make off of it.
I explained to Sahar that I always tip on services provided, I tip the guys at the Mr. Car Wash to my fabulous hairdresser to the guys at HEB who sometimes have to help me with my groceries. My friend is in the service industry and I know she would not intentionally not tip, when I brought it up to her she said she completely forgot because she was on the phone and would bring her tip back to her.
Once I got home and took a closer look, I was not happy with the job she had done and my friend said she was in pain, I asked her to explain, are you tender or in pain? SHe said it was more pain then tender but believed it was because it was her first time and was hoping she would feel better the next day.
Sahar did tell me I could call her and come back and she would honor the $25 price, I think I will pass and continue to go to European Wax Center where they always treat me with professionalism and try to be as sensitive as they can.
At the end of the day I got a $25 Brazilian wax job, wont go back there ever! Jamila and Sahar both need lessons in customer service. read more