He held my vehicle for a month while constantly lying and not providing professional quality service and my truck has thousands of dollars of damages more than when it went in. I dropped off my truck on Wed Dec. 12, 2018. His Agreement was to have the truck done on Thursday Dec. 20, 2018. He called asking me to pick up the truck, that "it was done" on Christmas eve Dec 24, 2018. I came late that afternoon. Even in the cool shadows of late afternoon I was able to see that the door was not completely painted, the fender did not match the door (he painted both), and that the shell of the truck had visible gloppy thick paint.
I said that the truck was not complete nor correct. He agreed to repaint the fender, but tried to tell me that the shell had that texture when I came in, yet the paint on top was literally still sticky. I had washed the shell by hand for years, had photos to prove otherwise before the damages, after, and before the truck was taken in. EDDIE LIED DIRECTLY TO ME. I stopped the conversation and told him I'd need to talk to Mercury after Christmas on Dec. 26. 2018.
I called Mercury, who sent out an appraiser and materials damages professional who pointed out all the obvious problems. Eddie continue to LIE TO MERCURY INSURANCE TOO! Yet after from pressure from 2 Mercury reps - the appraiser and the car rental services personnel, and my insistence, Eddie "promised" to correct all work...
On Jan. 4, 2019 after Eddie's call saying "the truck is ready" I went in to investigate. EDDIE LIED AGAIN. It was not ready.
This time the camper shell had strange cloud-like painterly marks likely from sanding, on both sides of the truck. I had him drive the truck into the sun, where he could see and acknowledge himself that the camper shell was not done. I said the truck had to dry or 6 days. I countered that I'd have to call Mercury to find out what they would advise.
He immediately called his "paint matching person", then said it could be buffed out and said he'd try to have it the next day. I said, no rush, please let's get it done right. I asked him to call when it was done.
He did not call Saturday Jan 5, 2019. I called him Mon. Jan 7 and he said that the truck was ready, that it was ready Saturday. He was being passive aggressive. AGAIN HE LIED. He did not call and the truck was not repainted or surfaced correctly.
I went in on Mon. Jan 7, 2019, and this time there was obvious new thick paint drips running down the camper shell slathered in clear coat. See photos. Again the truck was not done.
I called Eddie stating that the work wasn't complete. I called Mercury, and they called Eddie. He refused to work on the truck, said he would release it, then said he refused to release the truck, causing me additional rental vehicle charges and also refused to correct his mess. I called the Police at the advice of the California Bureau of Automotive Repairs who reminded me he is not legally permitted to withhold my property. I called Mercury who advised me to pay and file a suit for damages, and file with California Bureau of Automotive Repair.
The next day I tried to pay via credit card and the worker said he only took cash. Eddie never discussed this up front. So they refused take my payment. I took possession of my own vehicle, as he said he was illegally keeping my property. Again more drama, because he had dumped it on the city street, not his own property.
The next week he had his attorney send a letter of trumped up charges of $425 of fake vehicle garaging fees. The fact was that he parked my truck on the street - 3 different days - unlocked! I discovered this when I checked in on it and when he SHOULD have been garaging it. AGAIN, MORE LIES and no professionalism.
I had to pay in Cashier's Checks. He was not organized, did not have warranty or contracts ready, had his worker write hand written agreement! I did this on the phone with his attorney's secretary who acted as a witness of the payment. She was apologetic to me, confirming that he was such a mess, and sorry that body shops behave this way!!!
I've never seen such as unprofessionalism, story telling, gas lighting, narcissism, passive aggression, compulsive lying, deviousness, toxic masculinity, and constant man-child behavior. He consistently exhibits atrocious lack of conscience, constant immaturity, and compulsive dishonesty. At this point the paint doesn't match the hood and tailgate, the paint has glops, drips, lint and debris stuck in the surface and the seat belt feels like it's been jerked and doesn't function correctly. Thousands of additional dollars of his damages. I have to file with California Bureau of Automotive Repair and a suit. read more