If you are looking for a dealership with honesty and who keeps their word, stay away from this place. I was lured into the dealership to buy an Acura and ended up buying there (shame on me). Since then I have had some rust issues with all door handles and brought the vehicle back to have them check it out. I was told buy the service rep they would all be replaced under warranty. And they would reserve a loaner for me. When I brought the car in the rep seemed to have forgotten what he had promised. He refused to replace all handles but one, and there would be no loaner. He didn't even apologize and was actually rude and impatient when I inquired about his earlier promises. Do not fall for the dishonest practice at this dealership. read more

Awesome. In so many ways! Came here on a whim to see a car listed for sale on their website. Test drove it, convinced myself i wanted it, signed the credit application and started biting my nails thinking there is NO way im walking out with a car today. But it happened. Eddie and the team there are SO kind and willing to work with you. I traded in my mazda 3 and purchased a bmw with ease. They arent the normal grimey types of salesmen, they actually give you the best honest deal they can offer. Real people here, no scams no trouble. Genuine people trying to get you a good car to go home in. WILL RECOMMEND TO EVERYONE!!! Thanks again Ed Napleton of Elmhurst!!!!! read more

Wont ever consider or recommend this dealer. Had an appt to see a car and drove 45 min each way to find out it was sold! Very unprofessional! read more

Nice enough place but not observing covid protocol - this has been an issue for them.

I'm surprised by all of the negative reviews for this dealership. I took my car to get serviced and not only was I greeted right away but everyone was professional and efficient. They even drove me 20 minutes away to where I was meeting a friend for lunch and then picked me up afterward. My car was ready and sparkling clean when I returned. The staff here works hard and did a great job! read more

I can't begin to tell you how happy I am to have found this place. We were nearly bamboozled by a auto shop in the city, but came here for a second opinion on our Acura RSX that kept dying. The shop in Chicago said we needed a new alternator for $600. We brought it here and they tested the alternator, which was perfectly intact. The new battery we had installed by AAA a few months earlier was actually improperly installed (had a bolt lodged under it), so they took it out and fixed everything for around $100. It's not the money we saved or the fact that they diagnosed the problem correctly or the fact that they tossed in a free car wash. It was their transparency. They were honest and upfront about everything. Not to mention very friendly. read more

I leased my TLX a few months ago, and have had such a bad experience that I cringe when I see Napleton on my license plate. They're slimy salesman that hold you hostage until you buy a car. They claim they have the best customer service...really funny Bob Westcott...since I left with the car it's been impossible to get anyone to return a call. Long story short, I needed my registration paperwork to register my car out of state, they refused to send it and eventually my temporary plates expired. They didn't do it until the only helpful manager, Connor, got someone to actually do their job. I also had a payoff on my trade in, and great to realize they took over a month to pay it off, so it grew with interested, but the genius finance guy (I think the name starts the an E), paid off what we discussed. Now it's been sitting there past due and I got a notice that the late payment reported on my credit. I won't even get started on what they did to my wife the very next week after I got my car, when I tried to bring them more business...great sales tactics. Guys, if anyone at this dealership that I have talked to reads this...fix this, now. I hate writing bad reviews because I always want to give people the chance to redeem themselves...this dealership is incapable. If I get a call Monday that it's taken care of, I'll consider removing the review. If not, I'm calling Acura to actually file a complaint, which I decided against the last two times I called them direct. Anyone who has made it this far in the review, please do yourself a favor and stay away, go to McGrath, or any other Acura. read more

Please stay away from this dealership. Worst customer service for a high-end Japanese brand. They are pretty much diluting the Acura name because or their poor service. read more

This dealership is a disaster. Stay away. Here's a rundown of my experience: 1. Made an appointment via email to solo test drive a used car and was told to come by and the car would be ready for me 2. I drove all the way in from the city in horrendous traffic and arrived a few minutes after my scheduled time. When I arrived nobody knew I was coming and I worked with someone who I had not been emailing with. I know this is par for the course at dealerships but a little bit frustrating nonetheless. 3. What's more frustrating is that the salesperson was not wearing a mask over his nose or mouth the entire time I was there even though there were signs throughout the dealership demanding customers wear masks and keep 6 feet apart 4. The salesperson said he would pull up the car and I could go for a test drive right away. 30 minutes later he had still not returned. I had to ask another salesperson where he went. They tracked him down and he said that the car was blocked by another vehicle and he couldn't find the keys for the car that was blocking it. I told him that if he could get the car out within the next few minutes I could drive it but otherwise would have to come back another time. 5 minutes later he returned and asked if I wanted to look at the car in the parking lot which was blocked in to see if it was even worth his time to try to get it out. I was just really confused by this. Eventually they got the car out 45 minutes after I arrived. 5. He told me he needed to put a dealer plate on and then asked me for my car insurance because I was going for a solo test drive. I retrieved my insurance card and he then told me he couldn't let me drive the vehicle because I'm on a family car insurance plan and my name does not appear on the insurance card. 6. Before I left the dealership I spoke to the manager about my shitty experience and he told me it was my fault for not "being covered" by insurance, even though I am. Anyway, I've been to countless dealerships over the years and this one was the worst. Try to avoid them. read more

The sales process went as expected. But within a year, there's a warning light on which they've strung me along for, for over 2 weeks, and still don't have an answer to. This is a new car too. Calls don't get returned, I get conflicting stories, had to escalate to their service manager who was as ineffective as the service advisor. Got straight lied to when I was told 'the part was just ordered'. I asked what part, and to produce paperwork/log showing what they've done. He came back and said he was wrong they didn't order a part, in fact it's still waiting to be worked on (2+ weeks later....). Really unfortunate since I was referred to them and had referred friends in return. Now I can no longer do that. read more

Great employees! I had a great chat with the employee named Alex Karadimas. He was very helpful and seemed genuine that it lead to me purchasing a TLX, and writing down his name to post in the review. read more

Pulled the old bait and switch tactic today...buyer beware on all vehicles! I went in to look at a used car they had posted for $7.4K. The test drive went well however when it came down to talk about price that is when the magic unfolded and the true hand was dealt. First off they tell you while you drive the car about all this stuff that is included (oil changes for the year, tire rotation, weather mats like the weather tech mats, coverage on the interior, etc...). Sounded too good to be true right? Well it was! Apparently you get all this "Free Stuff" but it's going to cost you $1400. Needless to say I told them I wasn't interested in that especially on a lower priced used car and I wanted to know the best price OTD. They came back with the OTD price (which by the way included that stupid package the one I didn't want for $1400) and now the Price of the vehicle was $12.5K OTD. Now if you recall I was looking at a $7.4K car listed on their website, the computer pulled up at the desk, and on Cargurus ...that is a $5K difference. Last time I did the math taxes, license and fees are not that outrageous (even in Illinois) especially for such a low priced car. Well what I uncovered is they Jacked up the price still with the $1400 package I didn't want and another charge of $1300 claiming that I am responsible for the maintenance they had to do on the car to make sure it was running and didn't have any problems...mmm I'm sorry why am I responsible for that... I have not even purchased the car and that is work you had to do in order to put it on your lot for sale. Plus, why wouldn't you just build that into the price from the beginning? Needless to say I was baffled and simply walked away as I knew negotiations wouldn't even be close. Again Buyer Beware don't get SCAMED! read more

I should have walked away... extremely dishonest. Be aware that when you buy a car from this dealer they WILL lie to you. They will get you one way or another with old school ways they conduct their business. Also very disappointed I was referred to this dealer by Costco. Just no. I can not wait for the days when this crappy, dishonest way of having to buy a car is obsolete... so dated and cheesy read more

Sebastian was very good sales person. Very knowledgeable and very personable. Give him some kind of incentive or acknowledgment for the work he does. He made our visit very pleasant. read more

Horrible place! ZERO STARS!! As others have said - bait and switch - in addition, they do not have the right to REQUIRE you buy additional wear and tear coverage - i.e. the 'Napleton Experience'. This 'Napleton Experience' is nothing short of being raked over the coals and swindled out of thousands of dollars. One difference in our experience - WE DIDN'T PAY IT! We refused, argued, asked for proof of "addendum" they supposedly advertise and told them they were operating illegally by adding on charges - WE DID NOT PAY FOR OR ACCEPT THE NAPLETON EXPERIENCE. You can do the same - Insist on proof and evidence of this. In addition - they tried to tell us WE HAD TO PAY for the certification by Accura that they ADVERTISED on a CERTIFIED used car. This was more than $3000! We did not pay for this either. We wore them down - so you can, too! Refuse to pay or agree to any of these fees - or better yet - NEVER GO TO NAPLETON! read more

Highly recommend- excellent service. Thank you to Denia Aponte, she was our sales rep. she was very friendly and helpful. Thanks to her and to the Sales manager too. He gave us a great deal on our 2020 MDX. read more

Awesome car dealership!!!! I highly suggest this place to anyone looking for a car. They were extremely helpful, extremely clean, and also extremely professional. The sales person (Martha) was great! She took us in and helped us find the perfect car with the right price. She was not trying to over sell us or push us at all. She was extremely patient and was running all around the lot (in the rain) bringing us different options to choose from. Now that's what I call a professional saleswoman. Great job Ed Napleton Acura!!! read more

I will be avoiding all Ed Napleton dealerships on all my future car purchases. I will also spread the word among all of my friends to never purchase a car from Ed Napleton dealerships. All dealers try to tack on additional fees towards the end of your purchase for additional equipment and services but usually it's your choice to accept them or not. This dealer tacks on B.S. "Mandatory" fees on all sales, and they're not small fees either. If you're buying a used car for $7000, they will tack on a $1400 fee on top of all the regular fees and taxes. You will end up paying $9,500 maybe more for a car you were expecting to pay around $8000 for (taxes, registration and doc fee included). The sales person wasn't that helpful either, who had an indifferent attitude. There maybe other dealers using these types of tactics but so far, Ed Napleton has been my first and only experience using this type of underhanded method to produce undeserved profits. Sad. read more

I went to this dealer to look at a used Subaru Impreza. The car was great and we were interested in buying the car. The car was advertised for $16600. The salesman asked about down payment and financing terms and said he would run the numbers with his manager and be right back. Upon his return they added $1300 for the "Napleton Experience" $2700 for the " Certified Union Mechanic Fee", and $1100 for the "Processing Fee". I started to laugh and asked what the Napleton Experience fee included and got a blank stare. I can only guess that fee applies to you walking out of the dealer walking bow legged and bleeding from the ass.STAY AWAY!! read more

The negative reviews on Yelp are very accurate, Napleton Acura/Kia is using illegal practices to try and sell cars. I tried my best to purchase the car, for the asking price. When they add over $7k in inspection, "Napleton experience" and processing fees, it made the price of the car uncompetitive. Furthermore the overall treatment of customers making large purchases is poor. The sales manager spoke to me on the phone as if it were a privilege to speak with him, overall I found his customer skills were unacceptable. I was told over the phone after the first visit that they would take the internet asking price plus TTL. When I returned to the dealership they insisted the fees were part of the deal again. I did not deem these ethical business practices and I will never conduct business with a Napleton location. Multilple other customers were complaining of the same practices. One customer I spoke with was successful in getting rid of the fees after three hours of discussion. I ended up purchasing a car from Land Rover Hinsdale where they negotiated in good faith. Don't bother going here, no matter what the car is or the advertised price! read more

I have to say, Magaret and Erica have been great people to work with getting our new Acura MDX. So painless and great experience with the Acura team. I highly recommend if you are looking into a new Acura. This is the first and last stop you need to make. Great job Margaret and team. read more

Ed Napleton Acura - Car Dealers Near Me - Elmhurst, Illinois

Terrible experience from the start bought a car a year ago ,used ,call them in advance told them I was coming what car wanted to look at, they said they would have it ready for me to test drive of course I wasn't ready, I ended up buying it ,when I went to pick it up they said they would have it ready of course it wasn't ,they give you oil 2 changes or like you pay for the oil changes, they say they're giving them to you but you pay for them, first one took well over an hour today getting my second one called yesterday make an appointment got here they told me an hour and 15 minutes , hour and 45 minutes goes by and I asked them what's up he said they had to go get a filter for it and they will be there shortly never again ,if I could give them negative stars I would read more

Bait and switch. Found a car online for $41K. Went to the dealer and test drove the car. The salesman openly bragged they have the lowest price in the country on this car. When we sit down to make a deal, they tack on another $5K of "dealer fees" and would not take them off or negotiate price. Don't waste your time. The prices you see online DO NOT include these made up fees and they will not negotiate or remove them. read more

Service - Only positive things except - My only feedback is that they don't really set the customer expectation up front, if you are waiting rather than a drop off. I'd suggest they set a timing expecations in advance - they are usually doing something positive but would be nice to have them communicate that....oil change can take at least an hour, even as first one in the door. Book appointments online and try and get in first! Bring a book. There is Wi-fi and tv, coffee etc, but there is nothing nearby. Bicycle tip - I usually bring my bike in the warmer months and hit the Salt creek trail just up the road while they work on the car. read more

My sister called and made an appointment to see a car at 6pm. They said they would have the keys waiting. When we get there, they say they can't get into the key lockbox and have us waiting for at least 30 min while they try to open it for which they even lost the manual key to get into. They knew this at 3pm and didn't bother to tell us after we drove an hour in a thunderstorm to just sit in a office. Then when we brought it up, they said ohh our schedule employees sometimes forget to tell the sales employees. - Maybe that's something they should improve in their process. Then while we didn't even see the car yesterday, my sister gets a text this morning asking from another person asking how we liked the car! In today's world where people have a lot of choices, customer service matters a lot and this dealership knows nothing about that but just knows how to waste your time. read more

can say that if you like bait and switch then go to this car dealership.  They told me one price over the phone and I went to test drive the car and went I went to purchase the price was advertised on online $ 17559 I would add tax and government fee but still they don't wants sell the car asking to buy protection ($1395+ certification $2300 + used car inspection $927 all together with tax and fee come up to $27000) otherwise they don't wants to sell for price $17559 + tax $1273 + fees I would say high end $600= $19432) still they wants to buy me there option. No thanks.  It not sales persons fault he is following his boss orders.this dealership advertising falls be careful guys they dishonest. read more

Our experience here tonight was great, Alwin Alagic, our salesperson was great! He actually stayed with us until 11: 17 PM until we finally settled in buying our 2 cars. He was super patient and he worked very well with the sales manager, Frank Mininni. They gave us a great deal for two brand new cars! And like some people may say that the 5 star rating was bought, but that is not true for us. My husband and I were very impressed. We are super happy with the service, the deal, and the cars. We definitely recommend Alwin as a car salesmen. It was nice that he remembered little things we had mentioned to him, like about our kids, classic cars, etc. If you're looking for an acura, ask for Alwin and make sure he works with Frank. read more

The only reason I'm not giving 5 stars is because of the amount of time I stayed there haggling , refusing to get extra items added on to the purchase of my new vehicle. I was promised the best price for my 14 year old Jeep and they lived up to their word. I was given $14,000 for a 13 year old Jeep. Other Dealerships wanted to give me half of what Ed Napleton was offering. I turned down all the extras, I walked out there paying less for a 2020 Acura MDX than I would if I had bought used. My salesperson was Abe, I was there so long Abe even went out and picked up my lunch. Everyone was kind, The finance manager Russ gave me his word about the Price of my vehicle and even though he wasn't there when I came back to purchase the vehicle; with some back and forth haggling I got the price that was given to me. A month later a friend of mine went there and also bought a new car. Go, to Ed Napleton Acura in Elmhurst if you want to get the most for your car. Like any other dealership you will spend some time. I truly got the best price and I'm enjoying my Acura. read more

Went to purchase a vehicle 2 hour drive cash in hand and a trade in and when I get there they say it sold yesterday kind you we have been emailing for 3 days and they messaged me at 7pm the night before making sure I was coming up next day but somehow they didn't know the car was sold ya fucking right tried to sell me a more expensive vehicle that didn't have half the shit the one I wanted had not happy... and being that I'm 9 months pregnant and did this drive for nothing really pisses me off read more

I recently leased an MDX from Napleton Acura and had a great experience. My sales consultant Wade was extremely helpful and knowledgeable regarding the vehicles features. I thought the overall process was very easy and the price was right. I can only hope my next car purchase/lease goes that well. read more

Someone by the name of James pretended to be one of the owners of Napleton Acura Kia in Elmhurst. He assured me that I would receive the best service and rates. I finally made an appointment to see a Nissan Juke that he promised me he would have on lot to test drive. James never showed and asked me to meet with his colleague. Long story short, I told the manager John, I was no longer interested in working with them and not to pull my credit. Manager John assured me that he would not. This was on Saturday. I received a notice today, Tuesday that my credit was pulled. Acura corporate office even confirmed that my information was in their system and that my credit was pulled. Terrible incident! I would never purchase a vehicle from this dishonest group of individuals. read more

Same story as everyone else. Extremely shady. Was offered one price and my cost was 5k more than advertised. I called ahead of time to ask if any additional fees were going to be added. I was told no additional fees. Then after my 2 and a half hour drive they toggled with me for 4 hours until they finally gave me the price that was agreed. After I got home I realized I was only given one key. I called back multiple times throughout the month only to finally talk to someone that said they only give one key. First time any car dealer expected me to buy additional keys after I bought the vehicle which costs an additional $350. On top of this they didn't sign my title and had to go back and forth with bmv and dealership through the mail until they did it correctly. On top of the 1 hour long sales pitch to buy extended warranty that I said no to 100 times. Shadiest car experience I've ever had. read more

Went to this dealership last week to look at a 2009 Nissan Versa. Manager Jay came out to greet me with a very bogus comment that I'm a VIP customer and that I will buy a car from them. Then, he handed me over to some new kid by the name of Flabio (woe what a name). Took the car for a test drive. Then I went to other dealers to look at two other cars. When I cam back, I was all set to purchase the Nissan. This car was listed at $5,995. When Flabio came back with the paperwork, I asked for him to consider a cash discount or a senior citizen discount, and they would not take even one penny off the list price. Then, to make matters worse, I had a trade-in. I could not believe my eyes, when all they could offer me was $100 for my Nissan Frontier pick-up truck! These people at Ed Napleton are heartless, rude, disrespectful, and will not give people a deal. Oh yeah, and then manager Jay came walking back and he told me to take my Frontier to Carmax because they could give me a better deal. Unbelievable experience! I walked out of their never to return! read more

Went in to look at a car, fairly priced. They tacked on $3,400 in fees, almost a third of the price of the car. Almost $2,000 of this was for a "Illinois state mandated safety inspection" which is not state mandated in Illinois. Even in the states that do mandate it, it's nowhere near that price. Double checked with two other dealerships, both said there was zero truth to what they claimed. They lure you in with a fake price and blatantly lie to you in hopes of tricking you into a purchase. read more

I had an excellent overall experience and highly recommend Ed Napleton Acura (Sebastian SKwara sales representative), for your next new car purchase. I was impressed with Sabastian's professionalism and attention to our every need, He worked hard to address our concerns and get us the best deal possible. I left feeling positive about the entire experience. read more

The service was excellent and got the issue resolved. It took longer than scheduled but I am happy with the results.

What a joke! Spoke with Clara several times regarding a possible purchase. I explained my time is valuable and would need someone to drive with me as I was not trading a car in and dealership was an hour away from home...FINALLY decide to go in and called literally 40mins before my arrival to make sure vehicle was available. I specifically said "prep the car and pull it up for me" as I am on my way. Upon arrival I see the car in the back getting washed so decide to take a closer look under the bright lights (assuming it was being prepped for my arrival, right??WRONG). The car was sold!!!! Why????! Why didn't they call at least to say "hey, it's sold, you can turn back around" or "hey, btw someone is working a deal right now on the vehicle of interest". Waste of time, never buying a car from a Napleton dealership! Wasted 2 hours in traffic for literally nothing! read more

I purchased a 2012 Kia Rio 5/2016 from Ed Napleton Kia and Acura. I feel the guys took advantage of me because of my credit situation and put me in a lemon. When Vincent Santiago first showed me the car it wouldn't start so he had to jump it. He told me it'll be okay it was sitting in the lot for a while. After I test drove the car the General Manager of Sales Ken Montijo told Abdul to help me(THE WORST). Abdul told me if I got the car he'll have the bumper fixed(NEVER HAPPENED). Driving home the same day I texted Abdul to let him know that the car is stalling and smoke is coming out of the tail pipe. He said take it on the expressway to blow it out because it's been sitting for a while. I let him know that it never stop smoking and now it's making a ticking noise. He says bring it back. I went back that next Saturday. Pull it into the service department. The guys (not giving their names) ask me had I been in an accident. I replied no I just got it a week ago. They start pointing out all the body damage to the car(That I didn't see). The car had been in an accident and it wasn't reported. The service manager came and introduced himself as Joe. He informed me that he was on vacation when I purchased the car and it fell under the radar. It had not been looked over. Joe sent it to get an oil change and slapped a certified sticker on the window. That took about 20 minutes. The service guy said the noise was my engine. He said these kind of cars has a loud engine. And sent me home. Driving home from church on a Sunday the engine light and oil light comes on. Monday I call and the service guy tells me to bring it in. So it's my engine. Ken Montijo called me on 12/15 and asked me to in because he wants to see if they can put me in a car with longevity. I ask him what's wrong with my car? He said they're still working to see what's wrong with it(Not know I already knew that the engine was gone). He told me nothing was wrong with that car when I purchased it. Lies! He looked me right in my eyes and told lie after lie while I was in his office. He told me I was getting a new engine. Joe from the service department came in and said the engine has 50k miles. He told me the engine was ordered. When I left there Sean from the service department called me and informed me that he was going to order my engine on Monday. STOP IT! You guys have had my car over a month and had have the nerves to tell me oh look at the bright side you have a car to drive(a loaner). I should have a car. After all They sold me a lemon! He call me to put me in a car with longevity he should've done that when I first came to the dealership. Now he's send's me an email acting like he's concerned. When I was there he was NOT concerned! I should've believed every negative review I seen on that dealership! Kyle Gonzalez is the only one on that floor that seems like he's trust worthy. read more

Called about a vehicle was told it was available. Asked to put a hold on it via a deposit was told no. Made an appt with Frankie via multiple texts to look at the car the next day. Took the next day off and had My 2 year old with me to look at the car. I live an hour away and when I got there another lady was looking at the car after me. I had financing in place already and let them know. While working out the details of the deal, they let the lady drive the car and then she filled out a credit app with them. Her salesman told me "you better buy it, Because my customer is serious". Really professional huh? After realizing they could make more money with her they gave me my keys and said sorry we can't give you enough for your trade and see ya later. I won't ever buy a car from Napleton Auto Group and either will my friends and family. read more

This dealership prides themselves on trying to rip people off! Tried to purchase a used 2019 RDX they had listed on their website and it was like dealing with scam artists at their finest. Stopped in about a month ago to check out what they had on their lot and was able to figure out which car was for us, but unfortunately at that time they didn't have the color I wanted. About a week ago they had the color/model we liked so we ventured over to check it out. It had some wear & tear, so we offer a price we thought was fair, they said no and we left. A couple days later they re-listed the same car but at a lower price but took off the certification. We contacted the sales person and went back and forth and finally came to an agreement. We go over there to purchase the car and arrive at 6:15pm and by 8:30pm finally was able to sit down with finance to make the purchase. Come to find out that the price we agreed on was not the price. We agreed on $39,941 certified plus tax, title, doc fee & transfer of plates. When we got to finance they wanted us to pay $39,941 certified plus, $1395 Napleton Experience package, $895 dealer fee, title, tax, ETF & plate transfer fee. We were never told about the Napleton Experience package or the dealer fee. We told them all the other charges were understandable. We told them to take off the Experience package that we didn't need it and they said they can't. I asked if it's something you can't take off then why wouldn't you list that on the website. No where on the website does it state anything about a Napleton Experience package or dealership fee. So we complained and the sales manager came in and basically reworked the numbers in a good scam artist way to try to confuse us. After going over it again all they were doing is hiding fees. At 9pm we left with no deal. We're more upset with the fact they said nothing about the fees nor is it listed on the car listing. read more

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