I go way,way back to when this was Trawinski's. It's always convenient to have a full service…read morehardware store nearby. I was thrilled, years ago, when they expanded into a bigger, new location opposite the fairgrounds. Product selection expanded, the store was large, well organized, and brightly lit; parking was easier, and hours of operation extended. Plus they had dogs in the store, which is always a bonus! They also had a full-service paint department so I decided to buy my paint supplies there. Shop local, you know? Unfortunately, their pricing was about 25% higher than I was paying elsewhere. When I mentioned this the owner, Frank, became irritated. I showed him my invoices. He then became angry, not understanding how I was purchasing less for retail than he was paying the franchise, or something along those lines. It was weird. So, I stopped purchasing paints there but did continue buy other supplies. Later, they moved to their present location which continues to have ample parking and easy access, as well as a decent selection of hardware and sundries, to my recall. As a bonus, they carry not only chainsaws, but chainsaw parts and supplies. At the time, the fellow who ran that department, Andy, was great- helpful, friendly and knowledgeable. One day, I needed a couple saw parts which he had in stock; it was his suggestion that I take all that he had, 4 or 5 pieces, and return those I did not need as it would allow his system to automatically re-order. So I did that... Unfortunately, returning the parts was just an awful experience. The cashier at the time, a lady with white/grey hair, could not have been more rude or angry, acting as though I were taking food out of her mouth or committing some sort of fraud by returning the parts as I had been advised to do the previous day. I recall her interrupting a conversation I was having with another customer, an acquaintance of mine, as she began to berate me and demand not only the receipt, which I provided, but also my drivers license to process the return- a purchase of less than $25. I have no idea what makes people think it's acceptable to behave in the manner she did. It truly was a distasteful experience. As a result, I have not entered the store or spent one thin dime there since- though I do purchase thousands of dollars of hardware and supplies, etc. annually. Instead, I chose to patronize another local business which appreciates customers spending their money with them, though it is less convenient for me to do so. Reading through the various reviews here, evidently I am not alone in my experiences.
