I hired this company to help with our sugar ant problem. So far the service seems to have somewhat helped (although I have found some ants, but not as many as before).
I was shocked and frustrated when they showed up at 1pm instead of the 4-5pm arrival window I was given. I am working from home and was in the middle of the busiest part of the day. I wanted to watch the process since I've never had this done before, but I didn't get to because I had to keep working and answering work calls. They left me a voicemail saying they were on their way to my home, and did not ask if it was okay that they were 3-4 hours early, they simply said they were on their way.
I sent an email to their office who I had been emailing with to schedule the job, and expressed my frustration and asked for a response explaining why that happened that way. It's been several days and I have not received a response.
Looking back, I wish I would have let the technician, Steve, know that I would not be available until the scheduled arrival time. It was a stressful experience and I wish I would have chosen a different company to be honest. read more