We dealt with the owner, Mark Payton, for our wastewater services and at first we were happy. However something must have changed in their company and they stopped being professional. They stopped communicating with us and we had issues with the person they were sending out. For the price they charged and the service we were getting we decided to look elsewhere for our maintenance contract. After doing so we had a breaker go out on a box they installed about 2 years ago. Unfortunately our contractor at the time was not able to find the breaker so we tried contacting Ecosafe/ Mark Payton, to get assistance with the breaker for their box. After contacting them and setting an appointment for about a week and half away, Nancy contacted us back the day before the appointment, to let us know that they were not making us a priority since we canceled our contract with them and we're not sure if they would come out at all. I tried contacting them to talk about their reasoning and left a voicemail asking for them to contact me since i couldn't understand how a business did that to clients. I did not understand how you can make an appointment with a client and then decide you're just not going to show up because they are not important to you. Why make the appointment if you didn't want to come out? And instead of trying to communicate with me about it, the owner Mark Payton, decided to call me in the morning only to have me return his call so he could hang up on me without trying to resolve our issues. I was not rude or yelling at him or anything. So why call us at all? I called back after he hung up on me so rudely and suddenly because I wanted to make sure I got the name of the person I was speaking to and to let him know I thought he was being an a hole (because he was) He didn't care about what his company did wrong, what the issue was or see how their behavior was inappropriate when we were under contract and after contract ended. I will be filing a complaint with the better business bureau and making sure ppl are aware of what kind of business owner Mark Payton really is. Do not fall for the lies on their website! They say that they know how important relationships are and how they're so trustworthy but none of it's true! Please don't make the same mistake we did! Keep looking! I promise you'll find someone better, we did! Just too late. I would definitely not hire them again, I would not use them for contracting services or waste water. If this is how they act with just the septic, Lord I don't even want to imagine what they do to people when they're trying to remodel or fix something... They'd probably end up at the homeless encampment by the bridge off slaughter and I-35 waiting on Mark Payton to communicate with him. read more