Had another great experience with their installation service scheduled through Lowe's. This time a dishwasher install. Appointment was perfectly timed in the AM, and installer was friendly and efficient. Nice, clean install. No leaks. No issues. Thanks! read more

This company should not be doing business anymore. Bad service no communication. Wasting time of customer. My appliance was ready for pick up for 2 weeks and nobody pick it up. I called like 100 times no pick up too.now they give appointment that is 2 weeks out. No sure why the owner run business like this. Avoid at all cost so you don't waste your time. From what I read, the installer may not even know what they doing. I don't want Eclipse to break my expensive appliance so I will cancel the service even though the store refuse to refund me for the installation fee. Please don't take every jobs from Homedepot and Lowe if you don't have a capacity and capability to do it. When someone buy something, that means they need it right away not a month after and still not get it done read more

Hi Sean, In response to your post: Yes, this matter was resolved, but that doesn't mean it should be brushed under the rug. After Stephanie denied any culpability, and you, the manager, refused to return my calls and texts for three weeks, I reported the issue to Maytag/Whirlpool. I spoke to reps on the phone, filled out their requisite forms and they seemingly pressured you to take responsibility for the mistakes by your installers. Those guys, by the way, as I told Stephanie, were great. Hardworking, well-intentioned, they just made a couple honest reparable mistakes. It's upper management that I am reviewing. Indeed a few days after my call to Maytag, your surrogate, Stephanie, called me willing to pay the damages based on a very cheap guy to re-sand and seal the threshold and a new door handle for less than I originally paid. The frustration and reason for Yelping in the first place was your complete unwillingness to even talk and a dismissive handling of the situation. You picked the wrong guy to spar with. My father has written seven NY Times best selling books on business practices and management. I was raised with customer service in my blood. So when I'm confronted with poor, actually insulting, customer service, my antenna goes up. Yes, you did resolve the matter and pay to have the repairs done. Thank you. But not until I reported the issue and your conduct to Maytag, and they admitted that you were in fact, in the wrong. Otherwise, you would have left me in the lurch. And that's not the way good customer service is taught in business books or in life. read more

Today I had an dryer install. Guy was good. Took his time and installed and hauled the other unit read more

Eclipse Appliance Installation - Appliances & Repair Near Me - Laguna Hills, California

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Great experience with Eclipse! They were contracted by Lowes to install a dishwasher and did a great job. Easy to set up the appointment, arrived on time and Jim was great, knowledgeable and helpful! I would love to use them for future jobs. Stephanie in the office was easy to communicate with. Thanks Jim and Stephanie! read more

just had Doug come by to install our new microwave and he was done in minutes. even with the previous microwave being installed incorrectly, he was able to remove it and mount the new one in a timely manner. glad that this service was contracted to do the work and if we ever need any more appliances installed we know who to call. Thank you, Eclipse. read more

I am currently replacing my kitchen appliances and called Home Depot and ask them to measure my kitchen. Eclipse Appliance Installation set up an appointment and Kyle came to my home and measured for the new appliances. He was very professional, kind and very helpful. Kyle answered all my questions..I would not hesitate using Eclipse Appliance Installation in the future. In my opinion, they are a five star company. read more

From start to finish what a great experience! After ordering our double ovens I read the reviews for the big box stores for installation in my area and the majority of them were very poor. Found Eclipse Appliance on Yelp, we are lucky they work in our area and I was very impressed with the guys who did the install. Great work attention to detail and very friendly. read more

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They were very prompt, respectful, and knowledgeable installers, Andrew & Kevin. They knew exactly what to do to install our Kitchenaide oven/microwave combo and our cooktop/downdraft combo. They were extremely nice and efficient!! The price was also competitive! Excellent experience and I found them on Yelp! read more

Eclipse came out to install my new dishwasher. Scheduling can be done over the phone or via text which is convenient. I was given a window of time for my installation and it was accurate. Kevin was very personable and professional. He answered all my questions. Their pricing is competitive. read more

I work hand in hand with this company for all our project appliance relocation needs. They are priced very fairly, quality customer service, and are able to fit us in their schedule fairly quickly. 10/10 would recommend to homeowners and construction managers. read more

Dishwasher installation was fast & thorough. The technician explained how the warranty worked & who to call if I needed any further assistance. Would recommend this service & use again. read more

Eclipse Appliance Installation - Appliances & Repair Near Me - Laguna Hills, California

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Eclipse is great, wonderful communication start to finish and Rey was so nice and professional. Took his time to do a great install. Will use them again for sure! read more

The absolute worst experience EVER. So difficult to get an appointment. My first delivery with them the replacement refrigerator showed up damaged I refused the unit on 12/1 (see picture below)New unit arrived at Eclipse Appliance on 12/5 they couldn't deliver until 12/23 - 18 days later I explained I've been without a refrigerator since before Thanksgiving and was basically told oh well that's when they could deliver the unit. I asked for an AM delivery and was told they couldn't accommodate that request, mind you this is 18 days out. I get a text message the night before delivery with a time window of 3-5pm on 12/23 at 3:30pm I get a call that the driver is running extremely behind and won't arrive until closer to 7pm (which is now way past delivery window) I call Stephanie and explain I have an event to be at and can't wait could I please get it the next day or 1 day this week 12/29 or 12/30 and was told no now I need to wait until 1/19. This is absolutely ridiculous. Horrible customer service and a very poor way to run a business. Followed up this morning with Stephanie who still hasn't responded (see text chain in pictures below). read more

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I had an appointment scheduled to install an oven. No one showed up and no one returned my phone calls when I called to find out what happened. Horrible. read more

I purchased a new wall oven from Home Depot and they contracted the measure for fit and subsequent installation to Eclipse Appliance Installation and I could not be happier with the results. I knew I had problems with the existing gas line configuration and the guy who came to measure (wish I had his name) took the time to really access the situation and made sure to review what was needed to be done by my plumber. He pointed out there was an existing capped gas line behind the oven that could be used to help with the configuration problem. Bonus- he was here exactly at the beginning of the two hour window I was given! The two guys who came to do the installation did an absolutely fantastic job. They arrived early in the two hour window I was given. They were totally professional and knowledgeable. They explained the basics of the oven and made sure I started the one hour bake cycle to burn off the factory coatings so my first use did have food tasting like chemical smoke! The oven fits like a glove and there now mess left behind from a small platform they had to build for the oven. The rate they charged was incredibly reasonable and included the haul off of the old oven. I HIGHLY RECOMMEND Eclipse and I am planning to use them when it is time to install a new Wolf Cooktop I am planning for 2025! Great company read more

Eclipse Appliance Installation - Picture perfect installation - Appliances & Repair Near Me - Laguna Hills, California

Service was requested repeatedly over the course of two months, at least seven times; several in-depth voicemails were left. They have never answered the phone, and have not returned phone calls. I called from both my cell phone and landline. My cell phone records show that I called on December 8th at 2:00, 2:01, and at 2:05 (I left a detailed message on this last one). Having not heard back, I called again on December 14th at 10:41and December 15th at 1:20 p.m. I left messages on both of these last two calls. read more

Eclipse Appliance Installation - Appliances & Repair Near Me - Laguna Hills, California

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Last weekend, we had a new dishwasher installed. Douglas, from Eclipse Appliance Installation, contacted us ahead of time and showed up promptly. He introduced himself, was friendly, and personable. Douglas got right to work taking out the old dishwasher, which didn't take him long. i could tell this was not his first BBQ. He had the new one in, in no time, and pointed out the warranty and other information. He tested the dishwasher to make sure all of the connections were tight, which they were. Douglas took away the old dishwasher, and left the kitchen as clean as when he came in (it was clean.) Great job, Douglas! We are now enjoying the new Dishwasher. read more

Bought our LG dishwasher at Lowe's & this is the company they hire for installs. You know it has to be excellent for Lowe's to hire. Kevin came out on time & went the 2nd mile b/c our DW wouldn't fit square & flush. He decided to take the unit out again & make new holes further back for the hoses to run thru. This was the ticket. I call that above & beyond. From now on, I'm calling Eclipse to install my purchases. Thank you ! read more

A new refrigerator delivery and installation. My current refrigerator was defective and a replacement was ordered by Whirlpool through Eclipse. At that point, I was contacted by an Eclipse Appliance representative to schedule the delivery and installation. A time frame was provided and the installers arrived as scheduled. The installers, Douglas and Ryan, were extremely professional and courteous. Once the refrigerator was installed, they made sure any questions I had were answered. I am very "picky" and they were very patient with my request in centering the refrigerator to my satisfaction. I was extremely satisfied with the installation and the excellent customer service I received dealing with Eclipse and their installers. It was refreshing to know there is still a company who provides good customer service. Those seem to be far and few between these days. read more

We waited 3 days before we were contacted to set an appointment the time slot was to be the day after we received our appliance but they told us the earliest they could do the install would be 9 days after our delivery I told them that would be to long as we have been without our cook top sense November 26 they said that's all they had available I said that wouldn't work. So the next day I called back to see if there might be a change in their scheduling the voice recording said leave your name and phone number and they would return my call no later than 4 PM no one ever returned by phone call so I called back again and left another phone message and no one ever returned that second phone call either so I'am to assume that they are so much nines that they don't care about customer service and don't need to return your call. Home Depot refered Eclipse to do their installations I would not use Eclipse based on my experiences and lack of customer service thank you Shaun for your reply however the purpose of a phone when you leave a message is to return a phone call not once but twice on 2 separate days no matter how busy you are or the time of the season it's called service read more

I had my Whirlpool refrigerator replaced under warranty, and this company was who performed the work. This review will not cover Whirlpool and their customer service. I was contacted by Eclipse the day my unit arrived at their warehouse and was able to schedule the install by the following week. Their delivery crew communicated when they were on their way and it was within their scheduled arrival time. They were very courteous upon arrival and were VERY careful when delivering the new refrigerator. They took the time to ensure they did not cause any damage to surrounding walls and door frames. read more

Great customer service. My new stove top installation was such a smooth process wirh Eclipse from scheduling to the actual installation. Ray the installer was professional, friendly and knowledgeable. He covered my floor to project from any damage or dirt, which I very much appreciated. Ray was wonderful, a very personable person. Thank you Eclipse. read more

Eclipse Appliance Installation - Appliances & Repair Near Me - Laguna Hills, California

Kevin installed our stovetop. Extremely professional, courteous and timely. I would definitely recommend this company for installations.

Home depot uses this company to come out and hook up new appliances purchased fom Home Depot. Eclipse technicians came to my home to convert my new purchased gas range to propane. I had to take a day off work since they only work m-f. The technician sent out was not qualified. He didn't even have the right tools to perform the conversion. He was unable to complete the job, leaving me with NO advice on what to do with the range he was unable to convert. I immediately text Eclipse, this is the way you communicate with them. I also got a hold of home depot letting them know the problem. Since the tech ruined the burners,breaking an orifice, home depot scheduled a time to deliver a new range. A couple days later the manager, Shawn called to set up a time to install/convert the new range. He expected me to take another day off work since they do not work on Saturdays. Since this was Eclipse's MISTAKE, I believe they should have made this problem right. Needless to say,I am looking for an appliance installation company to do the job right. read more

Purchased a dishwasher from Lowe's and they contracted Eclipse for the install. Communication was great from start to finish. Jim called and asked if he could come earlier then the allotted window since his prior appt. was canceled. He was professional, knowledgeable and courteous. Thanks Jim! read more

Stop! Only place to contact. Yes I mean it. They installed several of my kitchen appliances from combo oven microwave to dishwasher to cooktop and finally my kitchen hood. All different installers all very professional and all very knowledgeable and polite. Cost very reasonable for the type of installation. On time very careful in performing their task. Always calling to confirm the install to calling there status of arrival. No surprises. Everything up front before scheduling your work. You ask if I would use them again. Absolutely they will be called for any future work. No regrets at all. Complimented all of them for a job well done. Can't go wrong with eclipse give them a call. read more

Installation of over the range microwave through Lowes. Sent out 2 guys and realized they couldn't remove the old unit due to custom trims of our cabinetry. Once we had our contractor remove the trim, sent out a other installer, Kevin, the next morning. He worked with us on our more "special" installation and completed it within 1/2 hour. Excellent job, very pleased. I didn't get the first 2 guys names, but they seemed very good and confident as well. Highly recommend them. read more

Service requested, quality of work, excellent service from communication re date & time of installation. Cesar is an excellent technician, professional, knowledgeable and personable. 5 Stars! read more

I've used Eclipse twice - for slide in range and wall mounted hood. Dylan and Ryan did a great job. Dylan is a good communicator who keeps you informed at every step. Left everything clean and tidy. I appreciate their info about appliances in general, who knows more about appliances than installers! If you are new to installs, keep in mind that the initial estimate is just that, don't hire someone just on price. My install required a new outlet and trimming ceiling molding which of course added to the cost. Eclipse does a great job and Stephanie and the office crew is also great. read more

Eclipse was referred to me and I'm so glad I picked them! I called last minute to schedule a built in fridge removal. They got me on the schedule right away, arrived on time and the removal and reinstall went smooth. Professional and excellent service from their staff!!! read more

We had our dishwasher delivered and installed by Ray at Eclipse Appliance Installation today, and Ray did a wonderful job. Ray was professional, skilled, and personable. I would recommend Ray at Eclipse Appliace Installation when looking to purchase and install new kitchen appliances as his work is meticulous and the finished product is perfect Highly recommended read more

Lowe's had Eclipse Appliance install our new dishwasher. I was very impressed with their work and professionalism. Our installer Doug was prompt and was very friendly. He explained every aspect of the installation. Would definitely recommend him and this company. read more

Eclipse did an excellent job of installing our new oven - on time, competent, knowledgeable and personable - I highly recommend them!

From answering phone calls to schedule installation dates to the amazing work of their employees in installing appliances , this company is THE BEST. we bought a cooktop and a downdraft and Eclipse installation was recommended to us and we were beyond impressed. The guys went above and beyond to perfectly avoid any issues and make sure the installation was top notch. Don't bother looking around when you can deal with the best of the best read more

The service was great. Home Depot laid it out how they schedule and arrange and it was exactly to the T. They called to schedule the time, texted to confirm, texted to confirm the time frame and a call from the installer when he was on his way. Clean and professional. In today's world customer service seems to be an afterthought, Eclipse understands the meaning of great customer service. Wish more companies were like them. Great work! read more

We ordered cooktop from Lowe's. Excellent installation service for this cooktop installation! Very happy about it.

Eclipse came out to install our dishwasher that we bought from Lowe's and they did an excellent job. Kevin was very friendly and even chatted with our toddler while installing the new dishwasher. They weren't able to make it within the timeframe but they communicated well and still made it the same day! Very happy to have a working dishwasher again. read more

Purchased dishwasher appliance from Lowe's. Lowe's contracted with Eclipse to deliver and install the product. Eclipse had very poor communication throughout entire process and took them multiple weeks just to reach out for scheduling the delivery, and another couple weeks for delivery/installation date. 1st attempt at installation, eclipse technician removed existing dishwasher prior to inspecting new dishwasher only to find out the product was damaged and had to reinstall old dishwasher. It took another 3 weeks to reschedule 2nd attempt installation appointment. Technicians were supposed to arrive within a 2 hour delivery window that they determined on morning of delivery. Technician did not show up until 2 hours after delivery windows. I wish Lowe's provided alternative options for delivery/installation companies especially after a failed 1st delivery/installation attempt with Eclipse. read more

Very happy customer! I purchased a 36" Cafe Gas Range from HD and was caught in a bit of drama between HD and their contracted delivery/installation guys. HD resolved the issue by arranging for a pro-installer to install/haul away and connected me to Eclipse. Great communication from this company at the get go. They reached out to me right away by phone and email. HD had given them a wrong phone number for me and had scheduled installation on the same day as delivery. Eclipse explained that they couldn't set up an appointment until after HD delivers the range to my home in case of unforeseen delivery delays. Makes sense. On the day of delivery, Eclipse called me for delivery status but HD was running late. HD delivered my range at 7pm! I sent a text to Eclipse that evening to confirm I received my range. Appointment was set and I received a call from Stephanie yesterday with a 2 hour window time frame. Today, the installation team called to let me know they were 20 minutes away. They arrived prepared and conducted themselves in a professional and courteous manner. They hauled away my old range, tidied up, and gave me tips about my new range. This was one of the best installation services I have experienced - I highly recommend. read more

Eclipse Appliance Installation - Eclipse installed my new 36" Cafe gas range, tidied up and hauled my old range away. Great service! - Appliances & Repair Near Me - Laguna Hills, California