I recently stopped in to EchoPark to test drive two vehicles I had narrowed it down to, each very different. Driving them back to back made all the difference, and that is something that sets EchoPark apart. I had the pleasure of working with Justin White who was by and far more helpful than multiple other dealerships/salesmen combined. He was honest, highly knowledgeable yet unbiased to multiple makes and models, and didn't pressure me whatsoever. His advice and tips in purchasing and deciding on the right car led me to find exactly what I was looking for. Definitely wanted to spread the word of how fantastic this experience was due to his extensive knowledge. When we need another new car down the road, we will come straight to EchoPark. read more

By far the worst dealership I've ever been to. We came in close to closing time so they were basically just trying to rush us into buying a vehicle. We got to view one car and when we asked to look at a couple other vehicles they had on the lot but was told that I would be less likely to qualify for the other vehicles although the price and year were the exact same. I got ridiculed for looking at other dealerships since they supposedly would just do a big hard inquiry on my credit, and "echo park doesn't do that". Well as you can see from my picture attached they tanked my credit with multiple checks, but I guess that's my fault for not doing my research and signing away, giving them permission to check my credit in the first place. They then came back to tell me the $15000 vehicle I was looking at would be $450 a month, when I expressed to them with my budget I wouldn't be able to go over $350 a month I was told in these exact words "beggars can't be choosers".. Then after I explained that I feel insulted because I forgot beggars go in the market to purchase a vehicle they said they'd see if they could get the monthly payment any lower. Both the salesman and finance guy came out together to tell me that I am getting the lowest possibly payment they can offer and if I want it to be any lower than I might at well expect to take it home without the engine.. as he laughed about it, he continued to say how I might as well even take it without the wheels or the doors at that price of $350 a month... After being insulted, rushed, and laughed at.. I left. Maybe it's because I'm a female under 30 and they assume I didn't know anything and could be pressured into buying a vehicle if talked down to or maybe I just chose the wrong dealership to walk into. Probably both. read more

EchoPark Automotive - Centennial - Used Car Dealers Near Me - Centennial, Colorado

I did buy a nice vehicle from this dealership. The biggest issue seems in getting things like title because apparently their data base keeps going down. I've waited almost 2 years and had to get real bitchy with them on the phone to finally get them to get my paperwork in order. read more

I'd prefer to give 4 1/2 stars because of their website but rounding up because we are very happy with the car, price and process. Good: In and out with test drive in 2 1/2 hours. Price was great and no haggling. Salesperson mentioned extended warranty but quickly dismissed. Same with GAP insurance. He mentioned interior protection plan several times and glad he did. It (hopefully) is a good value. Disappointed: the website calculator offers rates much lower that they will provide. Excellent credit shows 4.29% on website, dealer offers 4.99%. So expect to receive a rate at least 1/2% higher that the website shows. Just ok: the interior just was not as clean as I would have hoped. A good detail would have been an easy fix but they just give it a quick vacuum and wipe down to get it out the door. Exterior was washed and looks nice and clean. Overall, I would highly recommend. read more

I had a great experience with Genesis at EchoPark Automotive. I needed to trade in a 2020 Subaru Crosstrek for a 4x4 with more power to get me to and from my job on an unmaintained dirt road in the mountains. I explained my situation and what I was looking for with Genesis and she found me several options to test drive. Never once during the process did I feel intimidated or pressured to make a purchase. With each test drive, we'd regroup and discuss what I liked or didn't like about that vehicle and she would make the necessary adjustments to find a more suitable vehicle. After several test drives, I found my perfect vehicle - 2019 Jeep Grand Cherokee Altitude. The trade-in process for my Subaru was quick, easy, and they offered a substantial amount for it. The pricing for the Jeep was fair and the SUV was in excellent condition with only 20,000 miles on it. I highly recommend working with Genesis if you're in the market for a car! read more

Their no haggle policy through us a curve ball, and we debated not even looking at the car. We met with James and he made everything so simple from start to finish. I appreciated him being a human and not a sakes person, he was 100% honest through out the process and ended up getting us in an even better car (same model, same price, less miles, better CARFAX!!). James was very patient and respectful of our time and concerns. A HUGE benefit of working with Echo Park is their trade in values. This made up for the no haggle. They gave me $2,000 for my trade in. KBB quoted me $575 for trade in. Other dealerships only offered me $200-$500. Great company to work with when finding a car!! read more

Bought my car here in the middle of April. It was the first car I've ever bought at a dealership. It was a good deal, but I didn't like how they tried to pressure me into buying the extended warranty when I kept telling them no. I also didn't like how the girl who was trying to sell me the car straight up laughed at a question I asked like I was stupid while giving me an "are you serious right now?" look. read more

Very good service. We came in wanting to buy a Toyota Highlander. They were super patient and explained the whole process very well. They answered all our questions and were very thorough with everything. They took very good care of us and insured that we understood everything. Very happy with the service here. I would highly recommend this place to anyone. read more

Beware of this unprofessional Dealership from the staff, to the customer service, to the management or lack there of. Simply put, they booked me an appointment to drive two hours to come and test drive the car that I planned to purchase, and when I made it there, they said they sold the car 5 hours prior and it left the lot 30 minutes ago... No call, No text, nothing! Just a waste of 4 hours there and back, a waste of V8 gas, and a cup of coffee offered for the waisted trip. Literally the most unprofessional thing that I have ever experienced with a car dealership. I was told oops someone should have contacted you... You think! I would give 0 stars to this dealership if I could! Don't waste your time if your looking for a dealership that treats customers the right way! Read their reviews, they have done this multiple times and you will be offered a cup of coffee for your long drive, or told there was a breakdown in communication, or told that management will provide some training for the same thing that has gone on for years... Terrible Terrible Experience!!! read more

My experience with EchoPark centennial was easily a 15 out of 10! I was in a crunch to buy a new car after being in an accident and totaling my car. I ended up buying a vehicle and after two short days I realized was not the car for me...reluctantly I called to see if I could come in and exchange it for something else and to my surprise they were completely accommodating and got me into a new car within hours and I was off and extremely happy with my second purchase! The customer service was unlike any other time I've bought cars. Hands down a superb staff!! read more

I just bought a car from echo today. What an unbelievably pleasant and positive experience. I hate, I mean absolutely hate buying a car. It's because of the manipulative nature, even deceptive, way that dealerships operate. This was a unique experience. These folks have a new paradigm for buying a car. Courteous, no manipulation or lies. Pleasant. Relaxed and professional. No hard selling. Just interest and very clear communication. Didn't make me sit there for 3 hours. Grinding me down. Just love this. Go to echo for your next car buy. You will change you mind about the breed of cat. read more

Just this last weekend we bought a ram truck with only 15,000 miles on it from the centennial location. Test drove a few trucks at both echo locations and decided on which one we liked then decided to make a purchase, side note, their interest rate is high but you can always buy from them and refinance through your local bank shortly after. During the test drive we noticed a tire was low they informed us they would it to discount tire across the street to get a nail removed from the tire. After the tire got repaired everything seemed to go smooth with the purchase and sales girl was really helpful. Time to leave, It was a sunny day with chance of rain so we decided to make the over 5 hour drive home. On the drive it began to rain and I went to turn on the wipers and NOTHING! Guess the 190 point inspection missed that and only did 189 point (hoping nothing else shows up later making it a 188 or worse inspection). Stopped at a local ram dealer on the way and they looked at the wipers, tried working on the then concluded the wiper motor wasn't working. Waited out the storm and drove home hoping for not further issues with the truck or weather. Being memorial weekend we waited till Tuesday to call their loyalty number that we were given for issues. Called Tuesday and left a voicemail, the note said it would in most cases be 24 hours before calling back. Wednesday comes and still nothing, tried to call again and got the voicemail, guess I would wait. Heard nothing from them on Thursday and called yet again, finally got ahold of someone. Loyalty number is crap, was basically told what is the expectation for you calling. I was told that sometime the cars after the "190 point inspection" was done the car sits for a bit on the lot and things can happen. So I am lead the believe that the wiper motor blew during the 2 weeks after being inspected? I guess the motor on the wipers blew while sitting on a lot unused before it was sold? The guy on the phone wouldn't even acknowledge that maybe they miss that point of the inspection. Ended the conversation with no resolution just things happen and we will let our service people know. My concern is the fact that when driving down the interstate in a busy traffic rainstorm on a newer truck one would assume the vehicle wipers worked. I'm just saying that type of crap causes accidents and people can DIE!!!!! Luckily it appears the tire actually got fixed. read more

Let's be honest, buying a car is usually not the best experience and buying a used car is usually even worse. Well not when you go to EchoPark! My husband and I stumbled upon the dealership by chance and had the best experience we've ever had buying a car! James, our sales rep, was amazing - so patient, zero pressure and just a joy hanging out with! If you need a car, go to EchoPark you'll thank me later. read more

So I contacted them on a truck, did application, sent all paystubs and made an appointment for the next day cuz I live 1.5 hrs away. All was good.. recurved follow up emails up until my appointment . Went in, waited 30 mins past appointment, then was told the truck I was looking at sold the day before , before I even made the appointment . Wtf assholes read more

Bought my very first car yesterday and the experience was great! We have been to a different dealership and I did not like the way they tried to push you to buy the car. Definitely had a way different experience at EchoPark! David H. was amazing, he helped us out great and had a great personal touch to it and we didn't feel like we were being pushed to buy. We are hoping that they'll have the car my husband wants in a year or so, so that we can come back for another great purchase. read more

Just purchased a 2016 Ford Explorer Sport today and I can't rave enough about the ease of buying at echo park! The process was seamless, simple and NO pressure. I feel like I have a brand new suv for 20k less than new. Thanks mike and all the crew at echo park for a great car buying experience you delivered exactly what was promised. read more

They sold me a lemon. Plain and simple. I purchased a 2011 Hyundai Tucson from them in September 2017. It was in the shop twice within two weeks for check engine lights. Both ended up being fairly major repairs. I should've known... Fast forward to a few months later. The AC stops working. Back to the shop. Oh now the alignment is bad... back to the shop. Now it's July 2018, haven't even had the car for a year, and the check engine light is back on. Of course Echo Park has now closed all of their service locations. I bite the bullet and take it to the dealership. They proceed to find 5 major things wrong with the car including the accelerator sensor, canister valve, drive belt and timing seal to the tune of about $2000. Oh did I mention that the warranty Echo Park sold me covers absolutely nothing? The dealership said the car looks like it sat and rotted and was maybe even a Hurricane Harvey car according to the VIN. Thanks, Echo Park! If I wasn't so broke from this damn car, I'd sue your asses for selling me a lemon. read more

Best place to buy your car from. Happy customer since 2014! They will take care of you. Hustle free, pressure free! Kevin from the maintenance team has been phenomenal! read more

We recently bought a car from EchoPark in Centennial. The experience was a good one from start to finish, and even afterwards. My wife test drove a few cars and we went back a few days later to test drive one more to make sure, and then buy one. We were able to buy the car within an hour or so on a Saturday. Very easy and transparent process. fast forward 3 days later, and my wife notices that the plastic grill on her new (used) car is cracked slightly. Its not super noticeable but for a car that you just bought, its annoying. We called up a Lexus dealer who told us it would cost around $600 for parts and labor to fix. We called up Echo Park service and asked if they would fix this. I was skeptical that they would fix it, as it was a used car that we are presumably buying "as-is". They told us to bring the car down and the manager would take a look and let us know what thye would do. Within 5 minutes, the manager looked at the grill and promised they would take care of it. They ordered the new grill and setup an appointment for us the next week. We brought the car back and they had the grill installed within a couple hours. free of charge. Overall, the purchase process was easy and quick and hassle-free. And to go above and beyond to fix the grill AFTER the car was purchased was impressive. well done read more

Initially, I was pretty satisfied with my purchase. I was talked into buying the extended warranty for approximately $2800. At the time of purchase, I was specifically told that if I took my car to a specific dealer (Boulder Nissan) for repairs, I would not have to pay the deductible of $100. This was discussed at length because I did not live anywhere near that shop. While I was in the area, I did schedule some repairs and was surprised when I was told I'd have to pay the deductible. I called the warranty dealer (Alli) and was told a deductible had to be paid anywhere but the place where I bought the car, which has no repair shop. When I called Ecopark and spoke to the manager, Jay, he said that I must have misunderstood and that the salesperson who sold me the car was no longer there and there was nothing he could do about it. He acted as if I did not understand. My memory of the conversation with the salesperson is very clear. Moral of the story - don't believe what you are told about warranties. read more

I've purchased five cars prior to my most recent purchase here. Those dealerships don't compare to my experience at Echo Park. After a week long search I finally found my Chevy Cruze on their website, but it was at their Thornton location. I chatted with a representative via their website. I just wanted to schedule a test drive to see how it drove and if it was the right car. I was prepared to make the long trip up to Thornton, but much to my surprise they offered to transfer the car to Centennial. Not only did they transfer the car, but they also put a hold on it for me. It was off the website listings shortly after I scheduled my test drive. When I got to the dealership my "guide" Parco (goes by Patrick) was waiting at the front desk w/ my name & car waiting and ready to go. Even offered water/coffee before we started the test drive. He was friendly and knowledgeable. There was no pressure, no hidden fees, a lot of options when it came to doing the extended warranty, which he explained to me and let me look over on their I-pad. The price of the car was the same as it was on the website listing - no changes or mark ups or "market based pricing". I was surprised to learn that you get free car washes for the life of the vehicle. I pointed out that the windshield had a small chip in it, and with no questions asked, they threw in a free windshield replacement. They called a couple of days later and we got it scheduled no problem. The coffee machine they have is amazing... tons of choices, almost like a mini Starbucks in there, which was great while I was waiting on the windshield replacement to dry. The financing was fast, much faster than I've ever gone through before. I highly recommend them! read more

Finally Yelp! has the correct location :) Christmas day, our son totals his car. He was ok, but the car was toast! We needed to get him a 'new' one quick so he could get to work. We didn't want to spend much, but we wanted something reliable. A day or so later, we called our friend Lee at Echo Park and explained the situation, and he said "I'll se what we can do". Within minutes, he called us back and said he might have something, less than we expected, and he would have it ready for us to look at in about an hour. (He had to get it brought down from the Thornton location). He called us early, said it was ready to look at, and we went. We've known Lee for a while, but we have never purchased a car from a facility like this. It was so clean, bright and everyone was so friendly. The process of looking at, reviewing and purchasing a car is like nothing I've seen before. I've bought new cars, uses cars from used car lots, and through brokers, but this experience was like something from the future. We were able to review all the data on a tablet, and you can even browse other cars in their tablet 'kiosk'. Everything is there, and the number of photos they take is unreal! We purchased the car, and almost all the paper work was on a tablet. No fuss, no muss. Quick, easy and actually a pleasure. I would definitely go there the next time I need a car. They have all styles, configurations and price ranges. You want good and basic, they have it. You want high end luxury, they have it! read more

I sold one of my cars yesterday and the experience was over all painless! I was impressed with the customer service and hospitality. I had originally taken my car to CarMax which was fine, but the offer was well below book. So a good friend of mine said that Echo tends to offer you a little more of the fair side. And they did! 9% more than carmax. It's not a ton but hey every dollar counts right! So if you are looking to sell your car and don't want to deal with the nonsense of dealing with people hit up Echo park. read more

I am a qualified reviewer as I previously worked in this business at a "traditional" store within walking distance of this one. You might not know that Echo Park is part of NC-based automotive retailing giant Sonic Automotive. In 2014 Sonic decided to experiment with a new "customer-centric" automotive sales process, a model on which Echo Park is based. Pricing here is no haggle, and it is competitive. An accident that totaled my daughter's car put us in the market. I found the listing online at the Thornton location. The first delight was that they offered to move the car to the Centennial location, set up an appointment for us to see it and put the car on hold for 24 hours. This latter point is huge, as the traditional guys wanted a $500 non-refundable deposit for a hold when I helped a friend find a car for his daughter recently. Parking here is easy, and the front of the store is graced by a gas fire pit (nice touch). The inside is a cross between an Apple store and the lobby of the emerging hipster hostel/hotels. Ipads are hard-mounted (wish they swiveled) on bar stool desks, pre-loaded with all the automotive links you would need to check inventory, reviews and competitive pricing. Echo Park used inventory is nicely balanced and the vehicles are top shelf; it is obvious that they have good wholesale buyers. Forget the term salesperson; here you are greeted by a non-intrusive (and non-commissioned) "experience guide" who is your primary point of contact throughout the process.The odds are good that your guide won't have an automotive sales background which is both good and bad. Where I found this falling short was in product knowledge. I am accustomed to and appreciate a thorough walk around of the vehicle, highlighting features and benefits. This takes some training and time to get to know your inventory. Yet, I believe most buyers have done their homework online and know what they are looking for. Such was the case with us. In spite of the one point of contact in the process, it was still a bit tedious to buy. One is handed an iPad to fill out credit app and loan application, there was some finance manager interaction (although we were not barraged with buying add ons, all of which are available to you) and in spite of a financing glitch, the Echo Park team quickly came up with a solution. All were accommodating and nothing felt pushy or rushed. There are no dealer fees or surprises; the price is the price. You pay the sales tax and registration (which still comes as a surprise to some). The car was detailed to a good standard, but the paint was like sandpaper and was in bad need of clay bar (most people don't know what this is/does). I would have gladly paid a bit more for this, as would most customers (Echo Park, take notice). Still, no one can detail a car like I can, and I spent 3 hours on the weekend "making it right." You can't beat a 7 day/300 mlle return policy and a 90 day powertrain warranty, and LIFETIME free car washes- YES! I returned to the store a few times after I found a few minor issues with the car. The service department was exceptionally courteous and properly diagnosed and cured the issues. The service area is spotless and I love that it's all visible from the waiting area with floor-to-ceiling glass walls. This was a a great car-buying experience. read more

I had a great experiencing buying a used car. Bill did a nice job showing us cars without any pressure. Once we walked in to look a few SUVs the first person we talked to just said to walk around which was refreshing compared to other car places. Then we narrowed down our selection and did a couple of test drives. After picking the vehicle, the sales process was super easy and was done in about an hour. They have great vehicles to pick from and a friendly staff. It'll be where I buy my next vehicle from for sure. read more

Got a good deal on a car but the three star rating was due to the longer than expected process and the car was not detailed when we drove it off the lot. Was told to come back on a weekday since they are to busy to do it then. Who has time for that? read more

Saw a car online and asked a few questions about it in the chat session. I was told the upgrades I was looking for weren't in that vehicle. After thinking about her answer I thought she was wrong so I called and asked and was told the upgrades were done. Sweet! I made an appt. to test drive the car just one day after that call and was told if it sells they would notify me. I received a text the next morning to confirm I was coming to my appt. The text was from a person - not automated. I said I would be there but I was going to be on a lunch break so I wouldn't have a ton of time. I arrive for my test drive and the guy can't find the car. Apparently it sold and nobody bothered to notify me :( That was a wasted hour of my day that totally could have been avoided if they were more organized. Moral of this story... CALL BEFORE YOU GO TO YOUR APPT. to make sure the vehicle is still available. read more

Easy process. Then sold me a car and it stalled out (automatic) got into a car accident. No one will answer the phone. Calling for hours a day. read more

Car buying made easy!! My rep, Justin, was an absolute dream to work with. He made everything clear and concise, and he was very professional and easy to work with. I think the whole experience from start to driving-off-the-lot-in-my-new-car took no more than 1.5 hours which is unheard of in my experience. Would highly recommend EchoPark Centennial & Justin in particular! Beep Beep! read more

My girlfriend and I came in recently searching for her next car and Griffin was awesome! Very knowledgeable and patient. He had each car we were interested in ready and waiting for the test drives. Go see Griffin! read more

I always imagined my first time car buying experience would be stressful and overwhelming, but Fred at Echo Park made my experience far from it. Hands down most stress-free, fun experience ever. The morning I found out my car was totaled I made my way to Echo Park and left a couple hours later with my new ride that I love. They have the best selection of used cars and the easiest, cool system of finding the right one in your price range with NO pressure and without feeling overwhelmed. Fred took care of me like he was taking care of his own daughter, which means a lot having gone in there alone, as a single, young girl not even knowing exactly what I need. The rest of the Echo Park team was so kind and caring as well, going above and beyond to meet my needs and make sure I was getting the best value possible. I cannot speak highly enough of Fred and the rest of this team. Oh, and free car washes for life?! They've made this being an adult thing a whole lot easier for me. read more

We bought a car a couple months ago from Echo Park in Centennial. It's a 2010 Flex and it ended up having some quirky problems after we purchased it. The team at Echo Park stood beside our purchase and fixed every problem without any additional charges. The customer service is amazing. Alec and Kevin in the "Keep it running" department were very helpful and friendly. Bill was so nice and kind and dedicated to fixing the problems. I'm just very thankful and I highly recommend them. read more

EchoPark Automotive - Centennial - Used Car Dealers Near Me - Centennial, Colorado

Scheduled an appointment to check out a Lexus I had seen online. Showed up for my appointment, checked in at the desk when I walked in. Was told they would be with me in just a moment and to take a seat. Waited for 40 minutes without anyone coming over to help or explain why it was taking so long. Definitely won't be back here. read more

I went to EchoPark Automotive to purchase a vehicle that I found on their Thornton Colorado store. I was pre approved for my financing through Capital One auto, the sales representative I was working with told me that he "couldn't find my pre-approval" f said that they could get me financed, I continued to tell him that I was pre approved for the loan and he just insisted that I get financed through them! After 3 hours of back and forth he broke me down as I was already tired of his BS!! what he didn't tell me was that it would cost me an extra $2,500 just to let them get me financed, he told me that the $2,500 was financing charges and Dade it sound as tho that was the interest that I would pay throughout the loan period!! This is a fee they make as profit for the dealership on top of what the financial institution will charge in interest!, their crooked business practices are very expensive for the consumers who deal with them! My advice is to stay away from EchoPark Automotive, but, if you do want to deal with them, get pre-approved through your own financial institution and DO NOT TAKE THE BAIT WITH THEIR FINANCIAL PITCH... like, we can get you a better rate, our financing simpler and they'll give you a "free" month no payment, on and on and on for 3 hours until they see you're tired and just want to get the deal finished! STAY AWAY!! OUR GET YOUR FINANCING BEFORE GOING TO THE DEALERSHIP OR IT WILL BE AN EXTRA EXPENSE THAT IS A RIP OFF YOUR GOING TO KICK YOURSELF FOR ALLOWING THEM TO HOOK YOU AND REEL YOU IN!! read more

Without a doubt the BEST experience purchasing a vehicle I've ever had. Echo Park should have been my first stop! Mr Mike Wellington was my sales guy. No over the top bs that's expected at a car dealership. He greeted us from the first step inside the building and walked us through the process with complete transparency and no judgement. Thank you Mike! Fully expect to be back for my second purchase soon. read more

I had a great experience at EchoPark Centennial. I called on a Friday morning to make an appointment to look at a couple of cars I was interested in. I arrived at 6:30 PM and was greeted by Brett. He was polite, professional, thorough, and patient. There was no pressure at all -- Brett answered every question honestly and made sure I had the information I needed to make a decision. I walked out before 9:00 with keys in hand to my new BMW and have never been happier with a car purchase. I had a BMW-specific shop check it out a few weeks after I bought it (I wanted to find a good mechanic before I needed one) and they were very impressed with the car and the price I paid. I will definitely return to EchoPark the next time I'm car hunting. read more

I purchased a vehicle on the 12th, they won't release the vehicle until my co-signer returns the paper work, they have already sent it back and I have been calling and nobody answers my calls or text messages. I would like to know what's going on or at least let me know that I should go look for a car at a different dealership. I'm extremely frustrated and annoyed. read more

This car dealership is extremely dishonest and uses classic bait and switch advertising techniques. I went there to purchase a 2015 BMW X1 for my daughter to replace her 2014 BMW X1 that our insurance company totaled due to the severe hail storms in the Denver metro area on June 19, 2018. Echo Park's replacement 2015 Beamer was priced very low compared to similar cars, especially given that it only had 10.5K miles on it. Checked the Carfax and it showed one owner, no accidents or repairs. Checked the tire depth and there was plenty of tread left. Inspected the outside of the car and it looked good and test drove it and it ran like a champ. The car's mats were missing and the carpets were filthy and there was this weird grimy film on the inside of the windows. The salesman said that they would wash the car and vacuum it, but that they would not detail the car for me, which I thought was totally lame. So missing mats, dirty carpet, and film on the insides of the windows aside, I was about to give them a cashier's check for a little over $23K (including taxes), but just before I forked it over, the salesman tells me that the car was hail damaged during the May 29, 2018 storm and then repaired! First time they told me this! Their Internet ad did not disclose the hail damage and neither did their phone follow up staff disclose this before I drove over 50 miles to the dealership. Worse still, they claimed that since they repaired it themselves and they are self-insured, they didn't feel obligated to report this to Carfax. When I complained to the dealership general manager (GM) about this obvious deception, he started giving me this big spiel about how Echo is just one company in a bigger corporation and that corporate HQ made the decision to not disclose the hail damage on Echo's Internet web site, not Echo. I told him that I thought Echo's parent company was very unethical for making this decision. In addition, I asked him to show me the paperwork for the shop that repaired the hail damage and at first he agreed to this. However, a few minutes later he declined and told me that they spent an average of about $547 per car on their lot to repair the hail damage to many of their cars, which sounds incredibly low to me. Thus, the GM refused to show me any documentation indicating that these repairs had been made by a reputable firm using the best techniques. They did allow me to inspect for hail dents under florescent lights and I could not see any, but by this point the GM kept saying that maybe this is "not the car for you" and couldn't wait to get rid of me. By then I sensed that he was hiding even more issues with the car from me. At one point during the conversation, I even offered to settle for the hail damaged car if Echo took $3000 off the price of their car, but the GM refused this offer out of hand. At this point, I obliged the GM and walked out of their place of business with my cashier's check in hand as the salesman's eyes bugged out in disbelief. Bottom Line: Deceptive, sleazy business practices with no ethical or moral compass in sight. Avoid Echo Park Auto Centennial like the plague. read more

Despite the headaches we are very impressed with the urgency shown in correcting the mistakes made since our first review. With that said, our initial experience when we bought our vehicle was great. We arrived late in the day to look at a specific vehicle we had researched and the staff could not have been more hospitable. Our salesman was awesome and I apologize for not being able to remember his name; he and his wife had twin girls on the way so I wish him luck with that . And as I said before, we could not be happier with the Nissan Rouge we purchased. It was an unfortunate set of events that lead to us needing a new vehicle in the first place, but we are very satisfied overall with our experience. read more

I set an appointment to buy a vehicle on Monday 23 Aug, the dealership kept contact with me verifying my appointment time, all the way up until this morning 15 minutes before my appointment. I show up to the dealership after driving an hour and 15 minutes and they assign me to a different rep to who I have not worked with. He then explains to me that the vehicle I was coming to purchase, sold the night before. No notice, complete waste of time. read more