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EchoPark Automotive - Centennial

2.8 (181 reviews)
Closed 9:00 am - 9:00 pm

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Echopark style of window sticker/spec sheet
Sonja A.

It's that time where I have to start looking for a more reliable vehicle so my first stop was to Echopark to see what sort of inventory they had. I was impressed that the cars were sorted by manufacturer with the more luxury vehicles upfront, natch. I looked around and while many 2025 vehicles were on hand, they had extremely high mileage on them (some at 28k while others were up to 43k) with pricing still the same as new. I did find a Honda HRV at just over 4,500 miles. Echopark posts a spec list and shoppers scan a QR code to get further details about the vehicle, pricing and to set up a test drive. I tried the latter but never once got a sales rep to help. In fact, I never had the chance to actually speak with anyone. I walked the lot on my own, and no salesperson ever approached me, no simple greeting was made nor offering of any assistance. I left rather disappointed from that experience.

2018 Toyota 4runner Limited
Will F.

They lied straight to my face. They reached out to me wanting to buy my Toyota 4runner I had for sale locally in Fort Collins. We agreed 4-5 times that $29,600 was the price they were going to pay me when I arrived after driving the 3-4 hour round trip to them. Well, if you can imagine, the price we agreed upon suddenly changed to $28,000 once I got the car there. They are predatory and hoping I was going to be desperate enough to drop the price we agreed to $1600 after wasting all my time. I wasn't desperate enough for them to take advantage of me and drove the car all the back to Fort Collins. Now I feel the right thing to do Is to let everyone I can know not to do business with this shady dealership.

Bad buying experience, even worst customer service. Shady Practices They don't disclose that $30K, 2 year old car is a total scratch-and-dent. The BLACK car hood was over sprayed with RED paint. Their multi-point inspection is a joke, the car had "Oil change due" and low tire pressure warnings. Covered in dents, scratches, hanging exterior molding with broken clips. Clueless Staff Sales guy Jake argued that fixing dents was not even part of their service even though it is clearly stated on their web site (see screenshot ). Horrible customer service The rude, arrogant so called front desk "manager" in blue jersey mocked me, snaped fingers to get my attention, and refused to give me his name. 2022 Black Audi Q5 premium plus WA1EABFY8N2029313

2020 Acura MDX

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Review Highlights - EchoPark Automotive - Centennial

Mike Wellington was assisting us, and he took us to look at each of the cars on our list.

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AutoNation Subaru Arapahoe

AutoNation Subaru Arapahoe

(529 reviews)

I recently purchased a BMW 750i from this dealership and had it inspected within two days of…read morepurchase. The inspection identified mechanical issues including a leaking front axle, worn control arm bushings, and a misfire under acceleration. I returned to the dealership the same day to discuss these findings and was told their service department would follow up to schedule an inspection. My return window was extended to allow time for this. However, I did not receive follow-up within that timeframe. Because the vehicle required prompt mechanical attention to be safely and reliably driven, I proceeded with a second inspection and completed the necessary repairs through a BMW specialist, totaling just over $4,000. I attempted to resolve this directly with the dealership and through BBB before leaving this review, but no goodwill assistance was offered. I understand this was an as-is purchase, and the vehicle itself has been solid after repairs. However, I would have expected more timely follow-up and support given that these issues were identified immediately after purchase. Overall, a mixed experience--good car, but the post-sale communication and support did not meet expectations. Update 4/20/26: A service entry was added to my Carfax report on 4/8/26 indicating service performed by this dealership. I did not bring my vehicle to this dealership for service on that date. For context, the vehicle was serviced at a different facility (BMW dealer) on 4/6/26, and I have no record of any visit or service performed at AutoNation. I have submitted a data correction request to Carfax to have this entry reviewed and removed. This raises additional concerns regarding the accuracy of this dealership Update 4/27/2026: Carfax investigation found the service entry to be an error and was removed from the vehicles service history - again a concerning error from this dealership.

I would not recommend this place to anyone. I honestly don't know where to begin…read more We purchased our vehicle in April 2025. Initially, the buying experience was pleasant, and Andrew was helpful during the sale. Unfortunately, that is where the positive experience ended. Within 48 hours of my husband driving the car--who is a car enthusiast and has previously worked at a dealership--we noticed serious issues. The vehicle swayed stiffly over bumps and showed resistance while driving. Their service department could not diagnose the problem and insisted the car was "fine." After speaking with their lead mechanic, he agreed we should get a second opinion at a Mercedes-Benz dealership. Around the same time, we noticed the tires were wearing down abnormally fast. They measured an 8 at purchase and dropped to a 2 within two weeks. Mercedes-Benz diagnosed the issue within 30 minutes and confirmed the alignment was not within manufacturer specifications. AutoNation asked us to bring the vehicle back for alignment. I paid $280 for the Mercedes-Benz diagnostic, and AutoNation initially refused to reimburse us--despite recommending the second opinion. Only after repeated pushback did they refund the cost. Throughout this process, the sales manager went back and forth with my husband, adding unnecessary frustration. We later attempted to use the maintenance package purchased at the time of sale. My husband had to return twice because they did not have the correct part for my Mercedes-Benz, resulting in hours of waiting. This was dismissive and disrespectful of our time. After leaving an honest review, we were sent a cease-and-desist letter demanding it be removed. We missed one phone call from them, returned it, and never received a follow-up. I then emailed the general manager and received a call from the assistant manager. During that conversation, I expressed serious concerns about their inability to competently and timely service a Mercedes-Benz. I was told we could simply cancel our warranty and maintenance package and that they may not be able to service a Mercedes at all--despite having sold us those packages in the first place. While we kept the maintenance package, the real buyer-beware warning is the warranty they sell. When our engine fan and starter failed, both were clearly listed as covered. Yet the warranty company stated it was not a warranty at all, but a service contract--directly contradicting what AutoNation told us and what the paperwork states. We were told repairs would only require a $200 deductible. Instead, we paid $2,200 out of pocket and had to fight extensively for partial coverage. The $5,000 cost of this package is absolutely not worth it. Most concerning of all, when we recently scheduled another oil change included in our service package, my husband waited nearly 30 minutes only to be denied service entirely. He was told this was due to the negative review previously left. At no point were we informed that we would no longer be allowed to receive service. The interaction was demeaning, degrading, and handled with a smug lack of professionalism. This experience has shown a clear lack of accountability, transparency, and basic respect for customers. Buyer beware. Think very carefully before purchasing a vehicle, service package, or warranty from AutoNation.

H M Brown Automotive - Who doesn't want that big red bow on their brand new vehicle?!

H M Brown Automotive

(221 reviews)

I was needing to get a new to me car and was really wanting a jeep Rubicon that had a manual…read moretransmission. So I went to H.M. Brown to see what they could do and when I got there no one was at the reception desk (I did not make an appointment or anything) and a guy named Macy Marsh saw that I was in need and came out to see how he could help. Mind you I had no appointment, I just dropped in. So I told him what I was looking for in a jeep and he said to give him a little while and he would see what he could do. That same night he texted saying not only did he find one but that it had all the extras too and if I would be interested. I sure was. And to make a long story short he was able to get me the jeep of my dreams in about 48hrs of me coming in with no appointment. Macy and H.M. Brown really came through for me. Thanks again to all made it possible.

Working with Macy at H M Brown was the best car-buying experience I've ever had…read more I found a few cars I liked on the site, and Macy brought them all to my house for test drives. I handled the financing from home too--filled out a quick form online and heard back within hours with a rate lower than anything I'd found shopping around myself. Once we found the car I wanted (a 2024 Mazda in perfect condition), wrapping everything up was incredibly easy. No hidden fees like you get at other dealers. The only time I had to visit their location was to pick up my car and sign a couple papers. This was my first time buying from H M Brown, but now I'm a customer for life.

AutoNation Dodge Ram Arapahoe

AutoNation Dodge Ram Arapahoe

(230 reviews)

Pretty cool you guys left grease all over my truck and then never returned my calls. There's black…read moregrease all over the handle got it all over my hands. It was on my steering wheel and on the front bumper. Looked under the truck and didn't look like you guys sprayed anything down after changing oil so thanks a lot for the mess in the wreck. I think I'm gonna go back to GMC

I don't normally write reviews but I felt like I had to in this case…read more The sales experience was nice enough as the pressure was low until we talked about service plans - seriously wanted to charge $4K to cover 24 months on a $8.6K purchase. Unfortunately, as it seems with any used car dealership, you have to question vehicles sold by them. This is DEFINITELY a place where pre-inspections are ABSOLUTELY NECESSARY! The following items were things they didn't address on a 2013 Outback in their 50-point safety inspection: - Put on brand new break pads, but on top of groved/rusted rotors so new breaks and rotors were still necessary. - Right control arm bushing was shot. - Right rear wheel bearing was shot. - Flood lights were shot. - Empty gas light lit up literally the moment I drove off the lot (that's just piss poor customer service). Not only that, but it took me over 2 weeks to obtain my copies of the digitally signed paperwork that they promised to have to me "later that day or tomorrow". So just be aware, they'll put on a good show of it by having something like brand new brakes on a Car Fax report, but they might literally be putting bandages on top of critical issues.

CarMax

CarMax

(166 reviews)

Profissional sellers and service. Attentive to the client, different from Echo Park in Denver,…read morewhich are careless and super slow to move forward. I was test driving a car they were apparently selling to someone else. CarMax has reasonable deals and no dealer fee - which is a plus.

CarMax Misrepresented the Vehicle and Refused Accountability…read more UPDATE - 10/3/25: A representative from corporate reached out and after conflicting information and excuses from what I was told by the dealership they are still unwilling to take any accountability or make any offer of compensation. --- I purchased a car from CarMax after their employees explicitly told me it had no accident history. That statement was false and misleading. When I went to sell the car, I discovered that the DMV had recorded an accident on the vehicle a full year before I bought it. This misrepresentation cost me a $3,000 in lost value, verified by an auto broker who showed me recent comparable sales of nearly identical vehicles. When I raised this issue with CarMax, they refused to accept any responsibility or compensate me for any of the loss in value. CarMax heavily markets "peace of mind" and "transparency," but my experience shows those claims are hollow. If their employees can misrepresent a car's history and the company refuses to make it right, then buyers cannot trust the accuracy of anything they're told. Furthermore, do not rely on the CarMax vehicle inspection to uncover previous damage that would have been discoverable by a competent mechanic. Be certain to complete an independent pre-purchase inspection using a competent mechanic. CarMax misrepresented the vehicle I purchased, and their refusal to stand behind their word shows a lack of integrity. Buyers beware--you could be left with a car worth thousands less than you were led to believe.

AutoNation Toyota Arapahoe

AutoNation Toyota Arapahoe

(67 reviews)

Getting my car serviced here (oil changes and tires) is pretty quick, even when it's pretty busy…read more The staff are friendly and seem to want to help you. I bought touch-up paint from the parts department and they had no problem taking my coupon for a discount on the price. A couple years ago, I bought two used vehicles from here and both experiences were fantastic. One of the cars, a 2007 Camry, did have a transmission issue and the transmission needed to be replaced though. I wasn't too happy and the dealership wasn't willing to help out with the cost. .

I was recently in to purchase a car. The overall experince hasn't been great. I live an hour away…read moreand have had to make three trips back to the dealiship and still have to make one more trip back. The reasons for returning really stem from the salesman who sold me the car, Mason. He didn't communicate well, or do the things he said would be done when I bought the car. It felt like a quick sale with no follow up, or care. After speaking with his manager (Misha) all issues have since been resolved or are on track to be resolved. I'm very happy with my new car, and my experience has been great with everyone else there. Kassandra Arriaga in finance, Jason at the service center, Tina in detailing, and Misha the sales manager. Although I'm happy things are being taken care of, 8+ hours in the car, 8+ hours waiting, and lots of gas waisted. I wouldn't recomend anyone to buy here.

EchoPark Automotive - Centennial - usedcardealers - Updated May 2026

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