** (1/5) -- Quoted $40,000 for a $100 fix. Read this before you book.**
I've used this company before and had good experiences with one tech (Andrew -- honest, professional, no complaints). Everyone since has been a different story, and my most recent experience was bad enough that I'm warning others.
My AC breaker started tripping during a heatwave while I was away for work. The tech who came out -- the same one who'd previously tried to upsell me a generator during an unrelated EV charger install instead of doing the job I paid for -- spent the visit mocking me to my wife on speakerphone ("your husband kept letting the snowballs grow and now you have an avalanche," "this is what you get when you don't listen"), then tried to sell her a battery generator instead of fixing the actual problem.
Their diagnosis: I needed a brand new $18,000 HVAC unit, a $20,000 electrical panel upgrade requiring them to break through my walls, and I owed another $1,000 because my water heater was supposedly hooked up illegally. Total: over $40,000.
Uncomfortable with the pressure and the assessment, I sent them away and called a family friend who owns an HVAC company instead. He installed a new unit at cost -- still several thousand dollars -- but when the breaker kept tripping afterward, his electrician found the real issue: a faulty breaker made worse by a loose wire on another breaker this same company had installed months earlier. Fix cost: $100. Nobody from the original company had even tested the amp output -- the first step in diagnosing this kind of problem.
I was quoted $40,000+ for a $100 fix, while a tech mocked me and pushed generators on my wife instead of helping her. This company has gone corporate -- more focused on iPads and upsell scripts than honest service. I'd also take their overall star rating with a grain of salt -- I'd encourage anyone reading this to check the most recent reviews specifically, not just the average. If you're considering them, get a second opinion first. I won't be using them again, and I'd encourage you to think twice too. read more
