I'm very pleased with the job Steve & his crew did in rebuilding my old deck. They were qualified…read morecontractors & professional in their abilities to rebuild any deck. I highly recommend them

I had the best experience possible with Steve Nelson. He was knowledgeable, definitely experienced,…read morefriendly and extremely professional. We had never had to replace a porch/deck before so it was great to have someone like Steve guide us through the process from material selections to concrete and foundation work. Everything is perfect. That being said all of this was tackled in the middle of one of the worst winter storm seasons in the last 5 years. Couldn't ask for better and HIGHLY RECOMMEND SJN.

Quality is everything he said it would be,Great work ethic! Always on time and delivers a…read moreprofessional environment!

The quality I received is nothing like what's shared above. The fence I had built was poorly…read moreconstructed for the terrain and fell over easily due to lack of concreted posts along the fence line. And the little concrete that was on a few posts was below the water line so of course rotted quickly. The boards were also not even nailed to posts correctly. It was so poor other contractors would t even touch it and wanted start over completely. I have filed a claim on bond and license to put toward a new fence by a competent contractor. Images shown below. Go elsewhere if you want a fence that stands longer then 6 months of your lucky.

Thanks for getting my windows in before expected! Great service, knowledgeable crew! Thank you for…read morethe help!

I requested replacement of a bathroom mirror that had a 6 inch crack coming up from the base of…read morethe mirror. The mirror was 48 x 42 and poor quality, plus an ugly stain at the base from the original installation. Banks Glass sent a 2 person crew, Cody & Liam to measure. They explained the removal process that would be used. Very thorough explanation. The replacement mirror had to be ordered and, upon arrival, was inspected and an install date was set up. The installers, Jake and Pete, arrived at 8:00 a.m. and began the task of removing the old mirror. A bit of a job removing the old mirror as it split where the long crack had appeared, thus ending up coming off in large pieces. Never the less, they worked efficiently and professionally and had the new mirror up and installed beautifully. They cleaned everything, vacuuming thoroughly for any pieces of old mirror that may have fallen. Cleaned the new mirror thoroughly. I highly recommend Banks Glass for any glass installation/ replacement. Very professional, excellent staff and installers, well trained and experienced. I also feel the price was very fair.

Fenger Painting accomplished a complete repaint of our house. Paint crew was professional,…read moreexperienced and skilled. House was pressure washed, areas that required attention were painted with primer, caulking was applied and loose trim was secured. All work areas were masked off before applying finish paint to the house, trim and doors. Project was accomplished within the original quoted price even with a a couple of requested additions. on time and painted

I highly recommend John Fenger Painting Co. for your project. He recently completed a deck staining…read moreand house painting project for me and I couldn't be more pleased by the results and the manner of how he went about doing it. Thank you John!!

Our deck collapsed during the last winter storm. We had called several places and Hourglass…read moreConstruction came up. I'm glad I called Darrin, he was responsive and eager to help. He walked us through the steps and worked with us while we were dealing with our insurance. Our deck is finished and it's perfect in many ways. I have saved Darrin's number in my contacts, and he'll be my go-to person. Highly recommend him over and over.

Darrin was one of three contractors that actually called me back. He gave me great information on…read moredecks and how to care for a new deck. Took lots of time on the original phone call with me. I was looking to get a quote on a new deck in Arnold. He said he would be in the area the week of 4th of July and to send him pictures of our current deck. I sent the pics and weeks went by. Finally July 24th I texted to ask him if he was going to be near Arnold and he read the message and never responded. I realize that he might be busy and it seems like it's tough to get people to give estimates in Arnold. But just be up front about things. I'm disappointed and wish I wasn't ghosted.

Wish there were 6 stars because that's what PBHA deserves. My wife and I decided to invest…read more(heavily) in a mini splits system for our house. The process was incredibly fast and professional! Jacob and his son arrived on time. Jacob (owner) knows his s##t. They listened to our requests and investigated inside / outside with game plan. They discussed cleared what was / was not possible. They delivered a quote on site - a huge savings in time. We continued getting other quotes most were higher by as much as 2x. Jacob followed up with us after a week and we awarded the job. They started within a few days with a staff who were true professionals (Juan and Anthony) knew the trade and quality was paramount. They kept us updated all the way. They were interrupted by a 6ft snow storm and when possible came back to finish. They kept us informed all the time. We were so so so impressed. They finished when the snowed subsided and made sure we completely understood how to work, maintain and what to do if the unlikely event of an issue to do. We without question recommend Performance Based Heating and Air.

Weird company and owner to say the least, got his contacts through Mitsubishi website to install…read moreone ceiling cassette and heat pump at a second store master bedroom, Jacob came in, looked at the project for 3 min and said "This is something I don't want to take on, it's going to be a nightmare" this is his extend of customer service for a basic job. Just weird. Oh well. Response to Jacobs comments Jacob, you looked at project for 3 min before you told me it would be a nightmare and refuse even provide opinion as you just did on Yelp and explain why and have a conversation. The responses as followed: the ceiling cassette I told you I want to install parallel to the window, which is recommended location and if would blow air to the whole room, not even sure where you got this idea in will blow into wall and suck its own air. The heat pump I want to put next to the already installed HVAC condenser coil and it has plenty of room, recommended 4ft from each other, no snow there in this area so not sure where this idea came that it wouldn't heat, and heat pump doesn't work that way anyhow. The second unit connection to meet Mitsubishi recommendation for a min 2 units connection, I told you I am planning to build two more rooms there and second unit can be run to that area and placed there so later can be permanently moved in the new room. Again, you didn't even took time to look all, talk, to listen and to explain.

Absolute saviors each and everytime we have had an issue. Rat ate through our water line, called…read morethem up and they were there same day. Water heater went out, they came out the next morning replaced it. A few other times had issues with leaks and all it took was a phone call and they were on it. They always do an amazing job, quick and efficient at a very fair price. Highly recommend.

They are are GREAT. I have a rental cabin in Pine Mountain Lake and my clenaing crew reported that…read moremy sink had a leak. I called them and they answer on the first ring. They apologized that they couldn't get out that day but could the next. Fine my next guests weren't coming until Friday and this is Tuesday. I also had a slow drain in my shower that I asked them to take a look at as well. Steve called me when he got the cabin, it is a rental so I wasn't there. He quickly diagnosed the sink issue but also told me the disposal was shot. I asked if he could take care of that as well, which he said he could the next day. He got that job done, but also proactively looked at my hoses behind my washer and saw they were not in good shape. He saved me a potential flood later on. I highy recommend this plumbing company, I only wish I had one at in my local area that is this organized and offers such excellent service.