Please read this entire review before taking your vehicle to Eby Ford for service. Eby Ford's service department was the worst car experience I have ever had.
I had my car serviced at Eby for two years, mostly for scheduled oil changes. In those two years, I experienced the following problems:
1. I was told my tires' tread depth was "dangerously low" and they needed to be replaced. My tires are rated for 50,000 miles and had 10,000 miles of wear at that time. I asked the service advisor to measure the tread depth in front of me. The service technician's measurement was wrong and the advisor quickly attributed the mistake to a "confusion in paperwork."
2. My car was pulling to the right when I braked. I read about potential causes online and took it to Eby to be inspected. I talked with the service advisor about those potential causes, one of them being a stuck caliper slide. Eby charged me over $200 to grease the caliper slides. A visual inspection of the right front caliper would have revealed a stuck slide, but Eby serviced all four calipers unnecessarily. After that did not fix the problem, the service advisor told me my car had a bent control arm that needed to be replaced, for another $300.
3. My car needed brake service. Ford had a special offer, $180 per axle for machined rotors and new brake pads. I printed the offer directly from Eby's website and took my car in for service. The first question I asked the service advisor was if Eby would honor that price. She said yes. As I waited, the advisor came into the lounge and told me that my rear brake pads did not need to be replaced because there was a lot of material left on the pad. I objected, but she assured me that the pads were fine and only needed to be machined. After the work was finished, Eby had overcharged me by $60 and the work was not done correctly.
4. My final trip to Eby was for a scheduled oil change, following the events in number 3. The service advisor came into the lounge and told me that my rear brake pads were "dangerously thin" and needed to be replaced immediately. Eby wanted to charge me $215 just to replace the rear brake pads when they should have already been replaced during the previous job. I refused the work and demanded my vehicle be brought out. Unfortunately, this was only the beginning of a much bigger problem.
5. After the oil change in number 4, my car was leaking oil, unbeknownst to me. Eby's service department manager called my phone and left a message ten minutes after I left their lot. He did not tell me my car was leaking oil, even though I found out later from a service advisor that he knew. Over the next two days, almost all of the oil leaked out of my car. When I saw the oil pressure light and the spots on the ground, I called Eby. The service advisor suggested I pay to have my car towed to their lot. At that point, I got angry and demanded that Eby pay for the tow.
Eby kept my car for two days. After not hearing from them, I called and spoke to the service department manager; he attributed the leak to a broken oil filter gasket. He actually had the audacity to say to me, "Don't worry, it wasn't any fault of your own." I was furious and told him I would be there right away to pick up my car. When I arrived 30 minutes later, he had left for the day. I asked to see the broken part and was told that it had just been shipped to Ford for a diagnostic inspection. I was not able to speak to the service department manager or inspect the allegedly broken part in person.
I cannot remember a single visit to Eby Ford's service department where they did not try to sell me a service through some measure of fear-mongering. Service reports had measurement discrepancies compared to previous reports. Work was done extremely poorly and for more than the quoted price. My lack of knowledge of vehicle maintenance was exploited. Finally, an Eby service advisor suggested I not bring my car back because they had damaged his engine with a botched oil change.
I would highly recommend not taking your vehicle to Eby Ford for service of any kind. read more
