Purchasing a vehicle is a major life purchase, and Shawndel Gordon made the entire experience easy, friendly, and completely hassle-free. From start to finish, Shawndel was straightforward, relaxed, and pressure-free. He took the time to answer questions, explain options, and ensure I was comfortable throughout the process. His professionalism, honesty, and customer-focused approach made what can often be a stressful experience enjoyable and seamless. The level of service provided exceeded my expectations. I highly recommend Jordan Automotive Group, and especially Shawndel Gordon, to anyone looking for a vehicle and a truly exceptional buying experience. Thank you, Shawndel, for all that you do! read more

We had an outstanding experience working with Andrew. His attention to detail and dedication throughout our shopping and buying process was exceptional. You'll get a friendly, knowledgeable, and committed Jordan employee who treats you like family. read more

My car was totaled by a drag racer at 1:10pm on a weekday on a GR secondary street. After driving 2 hours from Michigan to Indiana to see a specific car, I wanted to buy it. However, I was told that I could not write a check from out-of-state. On Saturday, Mike B and I discussed my arrangement for a one-way car rental on Tuesday morning and I sent a map of the location to him. I suggested I could send a deposit by wire or FedEx. He told me that that wasn't necessary. We agreed to talk on Monday morning to make final arrangements for my pick up of the vehicle with a cashiers check in hand. I was always going to pay cash. At 8am Mike texted me to say that the car was sold! I was shocked. I was devastated. I was offered no apology, nothing. And I received only texts - no call. Awful experience. read more

I have been looking for a used Toyota Rav 4 for several months with lower mileage at a reasonable price. I ended up finding the one I wanted to purchase. I even checked this dealership out and read the reviews before test driving any vehicles. I had horrible experience with previous dealerships and this one seemed like a highly rated place. I was told by the sales woman that there was a 100% point inspection done. As the price was listed way more than the car was worth, I tried to negotiate a fair price. They didn't budge very much, gave me $250 off the asking price. They did inform me this vehicle was a local trade in and had only one owner, so I knew right away they got a great deal for this vehicle. After 40 days I noticed my vehicle was not driving very smooth, in other words it was a bumpy ride. I have never been a Rav 4 car owner so I thought maybe this is how they drive. I also noticed squeeking sound coming from the front brake pads or caliper. I had my mechanic look at my vehicle and he found my front left strut was shot. Also my front right caliper wasn't releasing like it should. I had called Jordan auto group and they said they wouldn't fix it and there was nothing they could do even though it was 90 days prior to my warranty. Struts were not covered. After replacing both front struts, my vehicle still didn't feel right. I took it into another repair shop to get an alignment done and they tell me that my back tires are pointing inward and that is why my vehicle feels off. They weren't able to move the bushings. Therefore they said I would need to replace both back control arms and bushings. That was going to cost me $800. They also stated that soon I would need to replace the struts in the back as well. Jordan auto group dealership states that they don't replace anything that has over 50% life capacity. Clearly, this vehicle did not get a 100% point inspection. It also was never aligned when they put on new tires. Also, the struts and control arms clearly had less than 50% life capacity left. They sold me a vehicle that isn't even safe to drive. I paid way too much money for this vehicle to have this many issues, when I haven't even owned the vehicle for 3 months. I am beyond upset!!! I believe as a valued customer Jordan Automotive Group should make this right and fix my vehicle so it's safe to drive. I highly suggest getting a pre vehicle inspection before you trust this dealership. read more

What started out as a very positive purchase of our pre-owned vehicle from Mike B, turned into an absolute nightmare. This place is a SCAM! It is a harbor for a dealership to push useless after sale warranty and protection services. Yep, you may one of the few who had a good experience and maybe one that really wanted that $980 protection package. I did not. I was also not given the opportunity to decline it! It was added on to my invoice and through a process of good hiding and a comedy of errors I found it. And now that they are caught Drew Kerr has been the ring leader of this whole scam! Go back and look at your invoice if you recently bought a used vehicle from Jordan! They took my money and refuse to come to an agreement. And, when, after 3 months of calling every single day to get to some sort of agreement........they just said screw me and walked away! Liars, cheats, and scammers! read more

We recently went to Jordan Ford and interfaced with Joel, Angie T. and John J. We had a fantastic experience. They listened to all of our concerns and addressed them all. There was no pressure and made us out-of-staters feel welcome. They were very straightforward and I did not have that "what did we get ourselves into" feeling after we left. We will be back! read more

I have purchased my last 6 vehicles from the Jordan dealership group and I could not be more pleased with the Jordan way of doing business. Working with Hugh Janda over the years has been and absolute pleasure. He is truly a gem in the car business, and takes being a steward for the customer to the ultimate level. He knows what it means to truly serve the customer. After 20 years of doing business, through all of the changes in life during that timespan, Hugh has always taken the time to listen to my needs and what I require when purchasing a new vehicle. That commitment to customer service and attention to the needs of my family is a breath of fresh air, especially when it comes to the car business. Hugh is a great guy and an ambassador for the Jordan brand. There are many options when it comes to a vehicle purchase, but there is only one way, the right way - The Jordan Way. read more

I wish we didn't use the free oil change with the new 4runner this year. They stripped one of the skid plate bolts to access the oil filter and of course said nothing. In the past a family member had their rims scratched by an air ratchet, they replaced them though. It's more of a liability than a connivence. Also had a nice scratch pop up after the last oil service that looks like an air hose was vibrating on the car. read more

Jordan Ford - Stripped bolt - Auto Repair Near Me - Mishawaka, Indiana

I have to say that I was very pleased with my experience. I first saw my vehicle when driving by, then looked it up on their website to get more information. I asked if the vehicle was still available, and received a response from Shawndel Gordon letting me know I could stop by anytime for a test drive. Shawndel was great! He was very open about everything. He explained the no-hassle pricing, showed me the vehicle and then I went for a ride. When I returned, Shawndel was waiting and made the buying experience absolutely painless. I could tell he was an experienced pro because he triple-checked that he had everything he needed before passing me off to one of the business managers. Eric Ashbrook was awesome! He has a great sense of humor, but what really stands out about working with Eric is that he was very practical. Of course, he pays attention to detail, but he has a very down to earth approach that keeps things low key and easy going. Next time I'm looking for a vehicle I will definitely check at Jordan first. If they have what I'm looking for, then I'm gonna call "Gordon at Jordan". read more

Hands down the best place in town to buy a vehicle!!! Our salesman needs a cape: because he is AMAZING!! Shawndel Gordon went above and beyond to not only make the process easy and stress free, but was eager to answer questions and put me at ease about everything- he was VERY concerned about my time which was extremely important in not only my busy schedule but of the other customers that he was touching base with thru out the day: which I really loved! It showed me that he enjoys his job and connects with his customers and matches them with vehicles that best fits their needs- At no time did I feel pressured, I always felt that I had the ability to ask questions and get HONEST answers and everything was on paper in front of me with no cloak and dagger antics. This guy is legit and we are Jordan auto customers for life!!! read more

Incompetent and lazy finances team. I have never dealt with such and unprofessional incompetent finances department. The person who handled my account goes by the name of John. This person not only managed to screw up my contract but also forward the wrong name to Toyota Financial Services. I attempted to contact my salesman John Leap. However I have received no answer (how convenient for them). I am now fixing the issues that their stupidity caused. I am done dealing with this dealership. Update 6-1-2017 I have attempted to cancel the extended warranty yet it seems that they don't like to work at this dealership as they have done nothing to accommodate my request. "The Jordan Way" is a B.S dealership scam the size of a Ponzi scheme. Somewhere along the line they figured they'd make less money on some cars but would make more on others save themselves the hagglers and ultimately make more money. It's better to do it the old fashioned way you'll save much more money that way. I am not returning to this dealership I'd suggest you do the same. read more

We just purchased our fourth vehicle in the past five years from the Jordan budget lot. The last three vehicles, we have purchased, we were helped with our purchase by Stacy Yoder. My husband purchased a Toyota Highlander a few months ago. Just a few days ago, I purchased a Ford Flex for myself and a Dodge Journey for my son. Stacy was very knowledgeable, honest and a pleasure to work with. Even when we weren't sure if we could close the deal on the Journey she was very reassuring and positive. Eric and Soc did a great job sealing the deal! Everyone went above and beyond to make our buying experience a good one. I would recommend Jordan & the Jordan budget lot to anyone. read more

Long time, former Volvo customers. When they gave up the brand they left us high and dry in regards to factory service on our last purchase, forcing numerous trips to the Kzoo MI Volvo dealer for oil changes and other mandatory service until our warranty was up. Hour and a half each way--they could have at least done the oil changes. Their Toyota new and used car sales staff is aloof and makes zero effort to locate a vehicle for you if you're in the market. If it's not on the lot, or you don't have $24K to spend on a high-mileage behemoth pickup truck, forget it, they don't have time for you. The only similarity between their staff and Toyota's national TV spots is that they usually have a snarky lady answering the phone. The collision shop seems to be rife with attitude and hit and miss in regards to workmanship. If a repair is not done in keeping with good craftsmanship/acceptable practices, like the proper prep of a body panel before it's painted, management will try to deflect the responsibility onto you the customer, claiming your vehicle had "pre-existing damage" or some other excuse and expect you to be good with it. FYI. They have consistently failed to wash any of our vehicles (customer courtesy) following service, always stating their car wash was "broken". I literally have 20 coupons for free washes in my glovebox--they either have the world's biggest POS car wash, or they're just lazy and cheap. No idea. As Jordan continues to change and treat customers with this sort of disdain I find fewer and fewer reasons to purchase anything from them, including parts, which are apparently sold at full retail markup. Their Volvo dealership failed because they put no effort into it--from only having three of any model on the lot, to lazy salesmen and a combative service manager that refused to stand behind warranty issues, like the time we needed to exchange a full set of defective Pirelli tires (national recall) and he spent over 30min locating 1/64" tread depth on each tire just so he could disqualify us. Yep! And to Bob Hayden-- Institutions fail due to poor leadership. You would do well to consider critical feedback versus hiding out in your office and not returning phone calls. read more

Not impressed... My wife and I have been looking for an older but reliable car for my teenage daughter to drive. We found a 2001 Taurus with slightly lower than average miles on Jordan's website, but it only had one picture. Based on that fact and the higher than expected price we thought that maybe they had just gotten it and it was in great shape. We should hurry to snatch it up. We made an appointment to check it out. I arrived a few minutes early and asked for the sales person. Bad first impression... he didn't immediately know why I was there. Strike One. Once I filled him in, he went on to tell me about their programs and that this was an "as-is" unit. This was no surprise to me as I expected that of a unit this age. What was a surprise was that they expected me to take it to a service shop to be inspected before they would sell it to me. I appreciate the concept, but I don't go to dealerships so they can give me more work to do in order to buy THEIR car. If you want to give me the report your service shop has and offer to let me take it to one as well, that is fine...extra work is not - Strike Two Finally we went out to the car. It had dents or scratches on just about every panel, paint coming off the hood, the rear bumper was a mess, and a decent amount of rust. KBB price on this model in Good condition was $600 lower than their "no haggle" price. This was not "good" condition... maybe fair. At the price they were asking, I expected it to be really good. I was disappointed. Strike Three I told the sales person I wasn't interested and gave my reasons. That was met with a nonchalant shrug and something about there aren't a lot of good 20 year old cars out there... I said ok, and that we aren't in a hurry so we won't pay too much for too little and left. The next day we found a 2006 CRV in much better condition for less than 600 more than that Taurus. We got more car for the right money...probably even better than fair money. The only reason I am giving 2 stars is because I did like that we had immediate access to the Carfax and didn't have to ask for it. read more

My husband bought his Prius here in 2008 and was very happy with the buying experience and the service. So naturally, we went to Jordan when I found myself in need of a car. After going to another dealership and being subjected to very high pressure sales tactics and downright rudeness, Jordan Auto was a breath of fresh air. They do "no-negotiation" pricing - what you see is what you get. You may end up paying a bit more, but it saves a lot of stress and hassle. They also have perks for customers that include free manicures and massages when you take your car in for service, as well as free car washes for life. We found a nice used Civic that we liked and Sal, our salesman, was friendly and helpful throughout the buying process. The "other" dealership bragged about their Yelp reviews, so I felt it was only fair to write a positive review for Jordan. :) I would wholeheartedly recommend Jordan Auto to anyone in the area looking to buy a new or used car. read more

I was very nervous about going through a large dealership for my new car. My family had always gone through the same guy--and always been happy. This year, my mother bought a new car and our guy recommended Jordan Toyota. She had a great experience; so when I decided I wanted a new Prius V, I was told the same--Go through Jordan Toyota. The woman who helped me (Nancy) was so genuinely kind that I immediately felt comfortable. Not only did she help me, but not once did I feel pressured. She let me test drive what I wanted, did not try to push me in the direction of something I did not want, explained to me all the nuances of the Prius models so I knew what I was doing (everything is done by pushing a button...I had no clue!), and then answered every question I had with patience and a smile. I really worked her, too. I probably was not an easy customer. Eventually, I had it narrowed down to two different colors, so she went through and created a spreadsheet showing each one's cost and what my payments would be for both. (Each spreadsheet took a while to make, too.) Not once did she let on that she was getting aggravated with me, nor did she ever try to sway my decision one way or the other to hurry me along. She simply gave me all the information and then let me have time to think and discuss with the person I made come with me. She even went outside in the awful heat and found two similar vehicles in the colors I wanted that were side-by-side so I could have a better idea how my car would look. She spent an entire 2+ hours helping only me. Not once did I have to search for her for help or wish she would leave me alone. It was the perfect combination of attentiveness and freedom to look around. I honestly enjoyed every minute of the buying process with her. (Who knew spending so much money would be such a delight?) After I finally made a decision, I felt very confident that I was getting a decent price and had been treated very well. On top of Nancy's wonderful help, Jordan Toyota offers free car washes for life, and I can go in whenever for a manicure or massage. (I just have to go within the manicurist's and masseuse's schedules.) Being a Jordan Toyota customer has some nice perks. They definitely want their customers to be happy and comfortable. read more

I needed to buy a new car and had been recommended Jordan Automotive Group by my mom. I had looked on their website ahead of time to try and find a car that would be a good fit. I like to plan ahead but I know that if you were to go in with out looking online first their sales people would be able to find a goof fit for you based on your needs. I have never bought a car before so I wasn't sure how it was supposed to go. Shawndel Gordon helped me out and made it a fun and easy experience. I was able to drive off the lot with my new car within two hours. If you're going to buy a car or trade in your current one I definitely recommend him. He broke down everything and made it very easy to understand. read more

I got my first car, here they were the best in the area for the price. I tell anyone to go here because they are the true lowest price for your buck! I loved my free massages and express manicures on Wednesdays, free car washes whenever. I also got to check Yelp and Facebook on their free wireless while I was getting my oil changed, and we cant forget the mouth watering free fresh-baked chocolate chip cookies!!! YUMM! read more

We've been coming here to have our cars serviced for about four years now. They are consistently professional, honest and pleasant. They go above and beyond to make the client experience a good one. I schedule my appointment, am checked in within 5 minutes, and get to wait in the most pleasant room (sounds silly, but think about how many hours we spend waiting for oil changes over the years!) Comfy chairs, pub tables, good lighting, an office area and wifi ( I often bring my laptop), and they usually have a manicurist here. They also have a courtesy car to give you a lift and bring you back for your car. I've used it once and the gentleman who drove me was delightful- reminded me of my grandfather. This is an efficient and well-run business. Every person has been friendly and helpful. We plan to buy our next car here. We give it our highest recommendation. read more

Sales guy, Joe Hayden, made my car buying experience great! Friendly & relatable to me, he made the process enjoyable. We got my car ordered & it came in 9 weeks on a 6-10 week prediction. Still disappointed on multiple previous repair visits, but the sales team (except the trade-in guy who screwed me on a car that they should have paid fairly for, but didn't) was friendly. If you need a car, talk to JOE!! read more

Would not recommend these guys when trading in a vehicle or selling a vehicle. Staff was unknowledgeable and did everything they could to waste time. Jordan is a participating dealer in the KBB instant cash offer program. Spent a few hours at the Lexus store where my truck was thoroughly looked over, evaluated, and appraised by one of Jordan's auto buyers. The auto buyer made a slight adjustment to the price due to a small ding on the door ($100). However, did not want to buy it due to the "difficulty" of selling the truck since it is a regular cab. Even though KBB instant cash offer was below market value. Jordan auto buyer told me that KBB would buy it for the instant cash offer and they would take care of me. I waited for about an hour while the Jordan representative worked through the process of having KBB purchase the truck. After a few hours I was told they would purchase the truck and to bring it back tomorrow to finalize paperwork and collect the check. Assuming the truck was sold, I told other participating dealers that I had sold the truck. Later that evening I got a text from the Jordan representative that stated "management" would not honor the KBB instant cash offer due to the truck having a loan on it and it was too much of a "risk" for them. I pushed back and was told to take my truck to the Jordan Ford location so they could do a second assessment/appraisal on the truck. I showed up and was immediately greeted by the manager of the Ford Store. My truck was put on a lift and nitpicked for any little damage they could find. After sitting for about an hour, the manager came into the lobby and brought me out to the shop. A very minor scuff on the front bumper was pointed out to me. The scuff was so minor that they had to shine a flash light on it back and forth for it to show. I was told that the entire bumper on the truck would have to be completely stripped down and repainted in order for them to sell it. Next, they pointed out very small amounts of surface rust on the inside edges of the rocker panels underneath the truck. Were talking hit with some light sandpaper and it's gone type of surface rust, the truck has 35k miles on it. The manager said that the rockers were "rusted out" - his exact words, and they would have to replace both sides. I can't make this up... Then they pointed out that the front fenders were "slighted tweaked out at the bottom" and would need to be removed and readjusted. I literally laughed and shook my head... Folks, this truck is a rust free, 35k mile, two owner, zero accident truck. It's immaculate. I just don't drive it enough to justify the payment (4500 miles in a year). The KBB instant cash offer was $30,151.00. The average book value based on condition is $35k. Market value is even higher. The manager told me they would not be able to make money due to the extensive repairs needed and they did not want to facilitate the buy through KBB because the truck has a loan. Then the manager told me, "this is a really nice truck, you could probably get $35k if you sold it privately." I'm glad that he has confidence in me, as an unexperienced salesman, and believes I could make $5k more than the KBB offer. Yet, has no confidence in himself or his sales staff to sell it for $35k or more and make a profit for the business. The manager told me they would get back with me on quotes to fix the "damages" to my truck and readjust the offer. It's been nearly a week and I have heard nothing from these guys. They participate in the KBB instant cash offer, they need to take care of customers who go to them to utilize it. I was told that they buy 99% of instant cash offers from KBB because they are valued extremely low and they can make a lot of money on them. Bottom line here, they could not make an insane profit off my truck so they did everything they could to avoid purchasing it and dealing with KBB purchasing it. The "Jordan way" is definitely not the way to trade in or sell vehicles. Starting to think "the Jordan way" is a hassle free way of over paying for a vehicle. read more

Mike Gafferty was amazing to work with. He made getting a truck for my Husband so easy and hassle free. I don't think I'll ever buy a vehicle from anyone else! read more

I've dealt with the Toyota end of this operation for almost 10 years now. I've never seen a better (or even as good) automotive operation. As it happens, when I bought a newer Toyota to replace my older one, I ended up getting one in Chicago, because I was time-constrained and wanted a very particular model/feature-set. I did deal with their salesman (Craig, I think was the name), and he was excellent: attentive, helpful, but also not pressuring. I have had most of my regular service done here for years, and they do impeccable work. I know some people complain that dealer service is costly, but much of that is due to the fact that they use genuine Toyota parts rather than the third-party parts that I just don't feel like relying upon. If you go to an independent mechanic and ask them to get OEM parts, the service total price tends to be about the same as dealer service. read more

No pressure sales by sales or finance. Total transaction time was less than 3 hours. The price on the car is the price you pay; don't forget to add taxes. The out-the-door price of all of their vehicles is very fair. I am very pleased with my experience and purchase. I purchased a 2013 Toyota Sienna LE AWD minivan with many extras for under 26k after taxes. I definitely recommend Jordan Automotive, read more

Excellent customer service! They take away all the stress of buying and maintaining a car. Bonus perks: free massages and express manicures on Wednesdays, free car washes, free wireless to use while you wait on your tune up, and most importantly, free fresh-baked chocolate chip cookies. read more

I was very pleased with my experience at Jordan Toyota! John was wonderful and was so patient in answering all my questions. I also love my new RAV4 Hybrid! The reason this is not 5 stars is because I was not thrilled with my experience in the finance department. The guy helping me kind of scoffed about owning a Toyota or Ford and pretty much never would. I just thought that was pretty unprofessional considering he Works there, and I just bought a Toyota! Also, this isn't really his fault, but for some reason my social security number was not showing that it was me, so I had to run home in a frenzy to find my social security card, which I did not expect to do. I spent a total of four hours there which was much longer than I expected. Other than that, the experience was great, and I will certainly go back to Jordan for my next Toyota purchase. :) read more

I was a 1st time new car buyer and shopped around many places before visiting Jordan Ford. I worked with Anthony Johnson (sales person) and his manager Kim. Anthony was so easy to work with and great at explaining all the necessary details since it was my 1st big purchase. He even went above and beyond to get the color of car I wanted from a dealership out of town and it was delivered to me 2 days later at no extra cost !! They have great service plan incentives (especially for all of those young women / men that don't have the means or knowledge to do work on cars themselves). I could not be happier with my car or experience buying it. I highly recommend the Jordan Auto group for anyone in the market for a vehicle. read more

Christian was super helpful and was able to quickly get answers to questions about details of the truck with which he was not familiar. He stayed in contact with me and was able to help make this purchase smooth and clean. He had all the paperwork ready so that I was able to get in and out without making an afternoon of closing the sale. Kim rocked it as the manager. She helped Christian make the deal go through and gave me a great price on my trade-in. In fact, I had no intention of trading my truck in, as I felt that I could sell it for more, but Kim made it too easy to just trade it in and move on to this new incredibly cool F350 Super Duty. I have purchased many vehicles from Jordan Ford through my company, Midwest Orthotic Services. I will continue to do so and I will continue to send employees and family over, too. I would send friends as well, but it turns out that I don't have any. Thanks Jordan Ford read more

This was my first purchase with Jordan and I was really impressed! Alex Miller was amazing to work with and made the entire process easy and stress free! UPDATE: Within a week of purchasing a vehicle from Jordan, my Jeep started making a horrible noise. Called the service department at Jordan and they informed me that they do not work on Jeeps and that I would need to take it to a Jeep dealership to have it looked at. At my appointment with a Jeep dealership, they let me know that I needed a major repair that will cost around $2,000. They told me they would have to look into the extended warranty I purchased (through Jordan) to see if it would be covered by them. I received a call from Warranty Solutions and was pretty much harassed by them with the questions they asked me. Luckily the warranty I purchased is covering the cost of the repair but I have to pay a deductible and I am out of a vehicle since the part needed is on a nation wide back order. I called Jordan to see what they could do for me and they said they would only be able to offer me a rental car for 2 days but not longer than a week since they sell the cars that would be provided as a rental. I would have thought with all of the great reviews Jordan has, I would be treated more like a valued customer and not just a sales transaction. I am very disappointed in the vehicle I purchased from Jordan. I trusted them because their website says "We thoroughly inspect each and every vehicle for quality." That is a LIE. The jeep dealership my jeep is at said if Jordan did an inspection on this vehicle, they would have found this problem and said chances are, they knew about this and decided not to fix it. I purchased my jeep on May 23, 2019. It was in and out of the repair shop a couple times before going in on July 16, 2019 and I haven't seen it since. It has been 8 WEEKS (and counting) that I haven't had my "thoroughly inspected" Jeep!! read more

Honest and very easy to work with, for pricing for the new vehicle and for the trade in. I would also recommend Sean O'Connell as a sales representative. read more

the absolute worst experience possible I contacted the dealer about a vehicle for sale and set up a test drive the next day and said they would hold the vehicle starting at 11 ending at 12 (I arrived at 11:53 exactly)i drove over an hour to be told that they sold the vehicle with no prior notification to me whatsoever wasted my money driving there and my time entirely when i got there they obviously didn't really care and tried to offer me a substantially worse vehicle personally i recommend you stay away read more

This was the first time I have gone to a dealership to buy a used car. My father directed me to a salesmen he has known and purchased from for years. Due to a sickness I was guided to Hugh Janda. Hugh is a great guy and very friendly. He is a father who understands what is needed in a used car. Very straight forward with me and went over every detail with the car and how he runs the lot. Great experience and very helpful. read more

I live in Chicago and was very worried about buying a used car in the city. I am originally from the Michiana area so thought it would be a better bet to look in Mishawaka. No regrets! Jordan Automotive gave me a great deal on a certified pre-owned Toyota. There was no pressure to buy, finance, or add extras to the package at all. I was advised according to what I was looking for and it was such a relief to have staff that were more concerned with my satisfaction with the purchase than making the purchase itself. It came fully inspected and after 2 weeks, I've had no problems. Angela and Dan were wonderful and patient in assisting me with test drives (I took at least 3 on this car before deciding!) and answering my questions about financing, changing registration over to Illinois, advice about different models. Since I was out of town, I was unable to purchase the car right away and they held it for me for longer than I expected with a verbal commitment to buy. And when I called back, they had marked down my car by $400! It was a great surprise. I would definitely recommend Jordan Ford to anyone who is buying a car. Very thorough, friendly, patient, and knowledgeable service. read more

Jordan Automotive is excellent at everything they do. I leased my car from them and have used heir service department. Always first class, professional service. But this review is about the Collision Center. From my first contact - regarding a repair to a damaged rear tailgate, they were awesome. Fast, efficient, friendly. They really know their business. They worked well with my insurance company and they even saved me the cost of my deductible by noticing that I had purchased an obscure extra when I leased the car that refunded my deductible if I ever had to use it. The body work was excellent. If I ever have to have any automotive body work to be done - I will go to Jordan. Don't mean to sound like a commercial, but this business is outstanding. read more

We bought a pre-owned Rav4 from Jordan Auto last week and I was very impressed with the friendly and professional approach of Jordan staff, especially Shawndel Gordon. I test drove a few Rav4s listed on their website and I didn't like them for color and for some other reasons. Then I saw a silver one sitting on another row and I instantly knew I wanted that one. It was not listed on website because they did not finish the title paper work for that Rav4 and so it was not ready to sell in another week. But I wanted the car that day itself since my old car was totaled due to flooding ad I had no other car to drive to work. Shawndel was very friendly and arranged to give us the Rav4 (with full tank gas and his dealer number plate) until the paperwork will be ready (in another week!). We were glad that we got the car we liked on the same evening we went there! I also noticed the difference compared to my last car buying experience from GurleyLeep. Jordan had fixed price policy, while my GurleyLeep experience was tiring due to price negotiations. The finance guy at GuelyLeep tricked me into buying additional warranty by playing with the "low APR" he promised me if I buy warranty (I was ignorant at that time about the finance tricks played by car dealers). I had no issues at Jordan and I will go back to Jordan for my future purchases, and I will definitely ask for Shawndel. One suggestion I have for them is to have a better organized coffee place in the waiting area. Coffee creamer was over and there was no cups visible anywhere. read more

After a minor fender bender on company property, we took our truck to Jordan auto group for repairs. Over $4000 later, we have a new hood. One side of the hood has about a 1 inch gap overhang and the other side of the hood has a 1 inch open gap. In addition to this, the horn no longer works. After billing the insurance company for the original quoted work, Jordan billed for an additional six hours of adjustment on this hood. There's no difference between now and before the six additional hours of work. So $4000 and two weeks apparently are not enough to have a vehicle back that does not look like it has been in an accident. We are not satisfied with this work, however; if we wanted the truck back we had to sign the paperwork. No offer to adjust payment due, or anything else just sign the paperwork if you want your truck back. read more

Slowest service. Not sure the Toyota free care is worth it when it takes 2 hours to rotate tires and check fluids and belts

On our long cross-country road trip, we realized the car was overdue for an oil change. It uses so little oil I've carelessly gotten out of the habit of checking oil levels, so the routine oil changes are necessary for that as well as the change itself. So we made a stop at Jordan Toyota in Mishakawa, IN for an oil change, chosen from the web as the closest dealer offering express lube service. Talk about a first class operation: cars sold for a fixed price by sales people on salary with no commissions. Clean and new facilities. Spacious, comfortable waiting area. Free cookies, coffee and bottled water. Service performed in an hour for a price comparable to California. AND, for those so inclined, a masseuse and manicurist on site, services also included in the price of your oil change or other service. Cheryl talked with a woman from Michigan who drives down to Jordan Toyota because their service department is more trustworthy than her home-town outfit. I was so impressed I actually thought for a while about driving back here after our return to Ukiah, with my pickup,and trading it in on a new one at Jordan Toyota read more

My own father referred me to Jordan Auto. He knew I had been looking for months upon months, unable to make a commitment and decision, and could have gone on for months if I felt like I couldn't trust the dealer. Luckily, he purchased a car a couple months ago and was very pleased with the Jordan experience and the car itself, so I thought I would give it a try too. Todd, the sales manager, was very helpful in finding me a vehicle with all the features I wanted (even though it wasn't the car I thought I wanted initially :) ). He worked within a specific schedule I had set for buying, and the car was in great shape and better than I had imagined. I worked with Joel to actually the purchase the vehicle, and he was very helpful as well. I was aware of the no-negotiation aspect, and that alleviated a lot of stress I was afraid to face in the first place. He explained every piece of documentation that I was getting with the car and made sure everything was set up the way I needed it to be (like the bluetooth!). Since I'm counting on this to be a great vehicle that I won't replace for a number of years, I hope I don't see the guys at Jordan Auto anytime soon, but that doesn't mean that you shouldn't stop by! read more

Removed Review: DO NOT GO HERE!!!! I was new in town last year with a Volvo, after my car was involved in an auto accident I had it taken to the dealership. WORST DECISION EVER!!! After my car was determined to be totaled, I went to clean it out only to discover my car was left UNLOCKED in their auto body area and my IPod was missing. The manager just wanted to argue with me, first he said they can't account for items left in vehicles, I said he could have at least kept my vehicle locked for me (all the windows were in tact). He said they do not have any theft at their business, but then argued that they have insurance people in and out all day and can't account for them. They started questioning me as if I was in the wrong for blaming them, when hello, they left my car unlocked!! After getting into an accident that was not my fault, moving to a new town and not knowing where to have my vehicle towed other than the dealership and then having my IPod stolen from my car I felt so taken advantage of. Only after threatening to sue them did they offer me $100 for my IPod, this was a gift that was I believe a member of their staff stole it from my vehicle, at one point I had to go in to have my GPS taken out of my car while it was in the shop, he probably saw my IPod still in my car at that point. I will never go back to Jordan. SHADY people, WAY over priced and awful!!!! read more