I was on my way into South Bend when my check engine light came on, several hours' drive away from home. I stopped into Jordan Ford without an appointment, and they very quickly made time to check out the car and give me some likely causes. I felt better getting back on the road and was able to share that information with my shop at home. Thank you Jarrid for fast and friendly service! read more

We're traveling across country in our RV and thought we had transmission problems. Our motorhome is built on a Ford chassis so we took it to Jordan Ford. The diagnosis turned out to be a bad catalytic converter. Jordan Ford was very helpful in getting us a new converter And installing it and had us back on the road in just a couple of days. We feel like the service was superior and the pricing Was fair. read more

The people at Jordan Ford Collision are wonderful! They are extremely informative, and will take care of you.

I have done business with Jordan Ford for over 30 years and have always been treated fairly both on the sales side and the service department. Their no haggle pricing takes all the stress and hassle from the purchasing experience and they are one of the VERY few Ford dealers in the area that is not marking up prices over the MSRP like many dealers are. Strongly recommend! read more

Jordan Ford - Car Dealers Near Me - Mishawaka, Indiana

The car buying experience was very pleasant, the service department has been helpful and accommodating but I will not be trying to get my year old Ford into their body shop again after TWO attempts. I realized they were a couple of months out and it wasn't an issue. They evidently can't be bothered even quoting. There are other shops who do excellent work. The stars are for the Sales and Service departments, too bad the body shop brings the overall rating down. read more

I highly recommend Jordan Ford! I recently purchased a CPO car from this dealership and had exceptional service. I worked with Shawndel and he was tremendous from start to finish, making the process seamless. He was very personable and felt more like a friend than a salesman. This was my first purchase from a dealership and I couldn't have wished for a better experience. Thank you Shawndel and Jordan Ford!! read more

2years ago I received a recall notice on my 2017 Explorer I took it to Jordan and they did the recall for the tow ends in the rear. At the time I was told that I needed new tires so I said ha ahead and replace them. I was told after the repairs and tires that I had to pay for front end alignment because they had to do a 4 wheel alignment even though it was a recall I paid that price. In winter if there is any snow or ice on the road my Explorer will not drive straight. I took the vehicle back after discovering this issue and was told that the only thing they could find wrong was that my tires were on backwards. Supposedly they fixed that issue. Come winter again and I can't leave the house safely because the vehicle won't drive safely. Well I made the only appointment I could make through the Ford app which was for an oil change (you can't get a human to answer the phone when you call) and I take it in this morning (03/14/24) for said appointment and I try telling the man that I am still having issues with the rear end and that they need to fix the problem. I was told that I was on the oil change schedule and that they couldn't even be bothered to look into my issues. I don't know how or why customer service in this country has gotten bad but I will never buy another vehicle from this dealer nor take my vehicle to them again. My new tires that are rated for 70,000 miles have 25,000 miles on them and are completely bald on the inside of both tires. read more

I seem to have an issue every time I go to Jordan Ford for service. My most recent visit was for an oil change and was no different. When I arrived I confirmed my 9:00 appointment for an oil change with the service writer and signed the paperwork. At the time of checkout I discovered that they had up-charged me for the "works package" and included a tire rotation and car wash. My first issue was that I had just installed my summer tire and wheel package the day before, so my tires were already where they needed to be. My second issue is that I had already aired my tires to the appropriate psi for towing for an upcoming trip, and they lowered them without asking. My third issue is that they washed my truck without asking or approval. My final issue I discovered after arriving home. After getting out of my truck I noticed a strong oil smell coming from the engine bay. After opening the hood I found that the techs had left a large amount of oil on my hoses and engine from removing the old filter. When going to Jordan Jordan Ford service I've grown to expect poor customer service as well as poor sub par work from the technicians. read more

Jordan Ford - Car Dealers Near Me - Mishawaka, Indiana

So we recently had a chip issue and needed a software update on our Ford Flex. It was due for a 60k checkup, so we took it to Jordan Ford. Jordan did the chip fix and the software update for a fair price, however they also dug up 5000.00 worth of issues that needed to be fixed. The control arms, bushing and ball joints were in fact bad and needed replaced...they quoted 1700.00 and I got the service done with a brake job in addition for 1100.00. They claimed the struts needed replaced, they had been replaced less than 12 months prior and had less than 12,000 miles on them...shocks had been replaced at the same time and they claimed they needed replaced too. The front brakes needed new pads..yet they failed to mention it on their report. I understand a service shop cant put a car on a lift for a checkup and not try at least a little to sell some service, but at least list items that validly need replacing and try not to miss the safety issue on the brakes, especially when I had you replace an ABS sensor on the front left...you literally saw the brakes...so thats two stars down alone for disregarding my families safety. Thanks for nothing Jordan Ford, 4300.00 worth of fraudulent service recommendations and dropping the ball on a safety issue. Way to go. read more

Yelp is the most honest online review forum because all others are usually 4 -5 stars for everyone which is why I wanted to post on here. This place is the real deal. Trying to trust a car dealership is like trusting a stranger with your newborn but this place is the real deal. Hugh sold me a used 2007 Honda Fit at his used bargain showroom and I felt like I was buying a Bentley. I had to drive from Chicago for a trade-in and everything he told me about the car was as good or better than expected. He even forewarned me about an issue that needed to be fixed but my mechanic said it works fine. The only thing I needed to buy for my car were head rests and windshield wipers, which is a song and a dance. I seriously could have resold this car locally for $800-$1000 more. I will definitely check with this dealership again for my next car. read more

Had a AMAZING experience at Jordan's buying my Kia- had two salesmen and they both went above and beyond to make sure that everything was right and above my expectations- two weeks after the sale was done a mistake was found that was from the finance guy that is no longer there that lowered my payment $40.00 every month- and they called me and had me resign a contract and get my payment lowered!!! They could have EASILY said nothing and no one would have been the wiser.... and I'm not a easy person to work with to begin with so they didn't want to wake a sleeping bear ( aka ME!) but they did and they didn't have to BUT it was the honorable thing to do so they did it without hesitation. Mike Banashak and shawndel Gordon are the guys to go to when you want a no nonsense, hassle free car buying situation! read more

As this was our first vehicle purchase north of the Ohio River, we did not know much about the dealerships in the area. We stopped by Jordan Auto after a glowing recommendation of the Jordan Way from one of the reps at our bank. We started looking around at the minivans, meandering by a few SUVs to some of the more recent additions to the lot. While we walked over to the new arrivals in the spitting snow, out walked Mike Banashak. He explained the Jordan Way and asked about our search and what we were looking for, as we walked around looking inside several of the vehicles. He listened. He recommended that we look at a vehicle we had not previously considered, pointing out all the ways it met our needs and wants in our next vehicle. After a test drive where the vehicle was as comfortable and smooth as advertised, we sat down with Mike for a few minutes to discuss extended warranty options and fill out the application paperwork before being turned over to Socrates Gray to finish the purchase process. As it was lunch time, we went and got a bite to eat. When we came back, we sat down with Socrates to fill out the purchase paperwork. This was by far the easiest and least stressful car buying experience we have had. It was truly a no pressure experience. We ended up finding the perfect certified preowned Ford for our family. Thank you to Mike and Socrates for a great experience. We would highly recommend the Jordan Way; and Mike and Socrates, specifically. read more

If I could give Jordan Ford zero stars I would give them negative stars. We bought our truck two years ago and they were supposed to give us the top level of warranties because they didn't give us what we wanted for our trade in. Well now our touch screen radio won't turn on, our chargers don't work, our windshield wipers go on whenever they want and don't shut off for the longest time. We've called several times and either someone doesn't answer or we get the typical "they'll call you back" and we've called 5 times. Highly disappointed and will be taking our truck to trade in at a Chevy dealership read more

Just like Jordan Toyota, Jordan Ford is the best dealership around. Their staff is friendly, not pushy and exceedingly knowledgeable about their cars, trucks and SUVs. TK is the guy you want to work with, he has helped me into my last three leases and has been nothing but helpful and honest the whole way. My entire family buys or leases their cars from Jordan. Even here in Goshen, you see Jordan stickers on the back of cars and trucks and if you're in the market, go check out Jordan Ford for yourself and you'll see why! read more

I have purchased several cars from Jordan over the years and have sent friends there too. About 2 years ago I had to go to a different salesperson because mine had retired. I didn't care for him at all. Everything else at Jordan went smoothly, just not the salesperson. And it really questioned whether I would go back or not. While looking at the website I found a preowned car that I was very interested in. It was 3 years old, the price was in my budget and very low miles for the age. I wasn't going to have 1 unpleasant experience stop me from going as I've had many years of good experiences. I dealt with Mike Banashak and it went very well. I'm glad I didn't let 1 negative experience stop me from going back. Very happy with the car and happy with Mike. read more

Great experience in getting my new car. They were informative, not full of pressure, and very willing to listen to my questions about the vehicles I was interested in. read more

I can attest to all the glowing comments I have heard about Jordan Ford! When my husband and I moved to South Bend five years ago, we purchased a Ford Edge from Jordan Ford upon the recommendation of family members and friends here, and we were never sorry. Now, after the death of my husband, I decided it was time to downsize and purchase a new vehicle. Because of past experiences, I never thought of looking anyplace other than Jordan. The day I walked in to "look around," I met Dave Rose and the rest is history! I instantly knew I was in good hands. Dave was friendly, professional and very knowledgeable. He answered all my questions without ever making me feel pressured in any way. We went for a test drive, and the next day I took possession of my new Ford Ecosport! My experiences with Paul Hodge in finance and Ayden Richer, the delivery specialist, were very helpful and most pleasant. I would highly recommend Jordan Ford without reservation! read more

We just purchased our second car from Jordan. In both cases we dealt wit Shawndel Gordon. We were happy with our first experience, so went back for the 2nd. Shawndel does an absolutely great job of dealing with people. In my many years I have dealt with a lot of salesmen and without a doubt, Shawndel is at the top of the list. He is pleasant, friendly, and really just fun to be around. He is very knowledgeable and provides good info on the various cars. We also like to "Jordan Way" . It is the only way to go. We have also been favorably impressed with the service department. read more

Jeff Miller and the entire service department are the best in the business. They are fast, efficient, and always, go the extra mile to accommodate their customers. Every service depart in every dealership for every car maker should look at what they are doing and copy it. I will never go anywhere else. read more

With winter knocking I knew I need to get my car that was paid off in for repairs due to a coolant leek. I had no idea that the mechanic wanted that much money! So I reached out to Kara at Jordan and she pulled a few cars for me to look at. Shawndel greeted me at the door and made sure I was happy with what Kara had pulled! They listen and want to make it right! I drove it yesterday and went in on my lunch and complete the deal! John, Todd, The internet guy, Kara and Shondell will be #1 in my book! read more

My husband and I just traded in two cars and got our first family Ford from Jordan. We were so impressed with the "Jordan way". Shawndell Gordon was knowledgeable and so pleasant to work with along with the rest of the Jordan staff. He even stayed 2 hours after close to make sure we got what we wanted! We recommend Jordan to anyone who wants a pleasurable car buying experience...and a great price! :) read more

Kadi contacted me about purchasing my vehicle after seeing my ad on Craigslist. She offered more than any other dealer did and was great to work with throughout the process of selling them my vehicle. Great communication and courteous service. read more

I recently bought a car from the Jordan Budget lot. I have always been turned off by the big car dealers as they are usually high pressure. I needed a car though and Jordan had one that fit my needs. The car I bought was fine, had a few issues that I knew going in. I am very happy with the car. The big thing for me though was how I was treated. I dealt with Angie Thibodeaux and she was fantastic. She was friendly and honest, and didn't try and play good cop bad cop with a manager or other salesperson. Very professional. I was pleased how easy the deal was. Jordan's may or may not have the car you are looking for but don't be afraid of them. Stop in and see Angie, she will take good care of you. read more

This is the second used vehicle that we've bought from Mike Banashak at Jordan. Both times have been great experiences- no pressure and love that their posted price is what you pay. They are fair and always have taken care of any issues that may arise. We will be back for future vehicle purchases! read more