Love my Lexus and their service department is very good. But their customer service is terrible…read more I have been waiting for a refund on a service agreement from a prior Lexus I purchased for over a year. Have went there and asked them several time to no avail. For this reason - I don't think I would use them again.

There has been a steady decline in customer service since the changes in ownership. Very limited…read moreinventory and they require a deposit of 2500.00 before they will search for a vehicle from other dealers. Lexus is a great product, but this dealership appears to be out of touch with the luxury brand that is Lexus. It is probably because of the owner is a large company with policies that don't work in this market.

Purchasing a vehicle is a major life purchase, and Shawndel Gordon made the entire experience easy,…read morefriendly, and completely hassle-free. From start to finish, Shawndel was straightforward, relaxed, and pressure-free. He took the time to answer questions, explain options, and ensure I was comfortable throughout the process. His professionalism, honesty, and customer-focused approach made what can often be a stressful experience enjoyable and seamless. The level of service provided exceeded my expectations. I highly recommend Jordan Automotive Group, and especially Shawndel Gordon, to anyone looking for a vehicle and a truly exceptional buying experience. Thank you, Shawndel, for all that you do!

We had an outstanding experience working with Andrew. His attention to detail and dedication…read morethroughout our shopping and buying process was exceptional. You'll get a friendly, knowledgeable, and committed Jordan employee who treats you like family.

Bernie and his team are the best! They are always so accommodating to my schedule and they have…read morevery fair prices. I don't even own a Toyota! If you miss good customer service and good prices, go see the Hart City Toyota Service Department.

The older lady at the checkout counter could certainly brush up on her customer service etiquette…read more I left the place feeling sour this Thursday. I politely inquired whether my prepaid maintenance plan would cover the cost of that day's service because I did not have to pay during my previous visit. Her demeanor was VERY dismissive, and she offered zero explanation. I later found out on my own they were simple charges--which was understandable, but I still had questions. Had she taken the time to explain these charges, I would have left feeling more informed and content, not just another transaction. I typically would have let this interaction slide, but the audacity of this behavior left me appalled. I'm only giving a two-star rating because I've previously had wonderful experiences with the sales team and service technicians!

These guys are the real deal! From start to finish, a total class act! Everyone at Basney from…read moreChris Egan, to both of the Chad's are super friendly, helpful, honest, funny and they beat the snot out of any Chicagoland dealer. No games and total honesty are rare in this industry but Basney BMW does both. Never tried to upsell, didn't try to hide any fees, just total transparency. After working out the details remotely, I took a train ride to South Bend and was in and out in less than 30 minutes. I have purchased a lot of cars and this was the easiest deal ever. I have to say that even including my train ride and the drive back I can almost guarantee that I still saved time versus the time it would have taken negotiating with the dealers in the Chicagoland area...and the train ride was pleasant to boot. Anyways, if you are within a day or two drive, I think it is well worth it to shop Basney BMW. You will not be disappointed with how you are treated. I am sure I will be a return customer too.

Best car buying experience I've ever had. No hassle, no pressure. Tim Baransky and Denny Moss were…read moreboth great to deal with.

I got two things done on my truck here and I feel like they did a good job. Was it "great" (the 5…read morestar yelp review criteria)? I'm not sure, since the repairs were very costly, but I think the repair quality was 5 stars. They did a break job and after picked up the car, the air conditioner went out, so they did that repair also a few weeks later. The break repair costs were about what I expected, but the air conditioning repair was about double what I expected (me, with zero automotive repair experience). Both repairs seem to be quality repairs, and the owner, David, talked me through them before I gave the go-ahead. I'm giving 5 stars because I think they did a good job. I'm not completely sure I understand why the air conditioner gave out right after they fixed the breaks, and I'm going to go with "complete coincidence" for that one, but it was a very expensive fix. All in all, I would continue to take my cars here for repairs. Thank you Carsmart and David.

Bought a car from them a few years back, it was a little Fiat 500 turbo. Lots of fun and no…read moreproblems with it. Have taken all my other cars to them for service. Always great job for reasonable prices. My in-laws take their cars there also. Would highly recommend as David is a great mechanic and dealer.

I can attest to all the glowing comments I have heard about Jordan Ford! When my husband and I…read moremoved to South Bend five years ago, we purchased a Ford Edge from Jordan Ford upon the recommendation of family members and friends here, and we were never sorry. Now, after the death of my husband, I decided it was time to downsize and purchase a new vehicle. Because of past experiences, I never thought of looking anyplace other than Jordan. The day I walked in to "look around," I met Dave Rose and the rest is history! I instantly knew I was in good hands. Dave was friendly, professional and very knowledgeable. He answered all my questions without ever making me feel pressured in any way. We went for a test drive, and the next day I took possession of my new Ford Ecosport! My experiences with Paul Hodge in finance and Ayden Richer, the delivery specialist, were very helpful and most pleasant. I would highly recommend Jordan Ford without reservation!

I was on my way into South Bend when my check engine light came on, several hours' drive away from…read morehome. I stopped into Jordan Ford without an appointment, and they very quickly made time to check out the car and give me some likely causes. I felt better getting back on the road and was able to share that information with my shop at home. Thank you Jarrid for fast and friendly service!

I needed a quote for a timing belt/water pump kit replacement. I first used their website contact…read morepage...no reply for a week. Then I emailed their Gmail address directly...another week without a response. Then I called & spoke to a Drew. He said he saw the emails but never got around to answering them. He said he'd call back with a price. Another week without a reply. Had to call again and make him quote while I waited. I have no idea why getting a quote was so difficult. After waiting three weeks for a quote, I had to wait another three weeks for an appointment. I was ready to bail out but the reviews were very good and they're only 5 minutes away so I gave them a shot. When I picked up the car, I mentioned that the spark plugs would need to be replaced in the near future. Drew made a note and said he'd call or email with a quote for that. It's been 10 days so I doubt that quote is ever coming either. As far as I can tell the work was fine. Getting the quote was the difficult part. If a company isn't setup to respond to internet requests, that's fine...but they have to remove that option from their site if they're just ignoring them. I wasn't going to publish this review but the owner requested it. So here it is. Maybe I caught them during a really bad month? UPDATE - Used them a 2nd time (was sure to call this time vs email) to replace the hard to access spark plugs and they called to tell me that the plugs had already been replaced by the previous owner and that there was no need and would be no charge. Many places would have just replaced them needlessly or at least charged a fee to check them. Was very impressed!

The advertised services dont match the capability or mechanical aptitude presented to me. I had…read morealso made an appointment and was emailed a cancelation. So I would give 0 stars.

Just got a new truck, Morgan made everything easy, got a couple other things added when I bought…read moreit, tinted windows, mud flaps, fabric & paint protection .. left it there all day to get stuff added, had to take it back in to get the fabric & paint protection done, they ran out of time on the day that I had bought it in, no big problem, had a shuttle driver bring me home and come and pick me up, which is nice, I would not have any problem buying another vehicle from these guys

Last summer I brought my Toyota Camry in with a red light and the A/C not working--and it turned…read moreout to be squirrel damage, which OMG I had no idea how much damage a squirrel nest could cause! My insurance company could not find me a rental car so I was left ARGH In the wrong state, when the general manager arranged for me to borrow one of their used cars for a week! While all my craziness was going on, I saw the staff being both kind and patient with a frightened, elderly person who said their extended family was out of town. I didn't hear the end of that, but the basic decency of the folks there won me over. I had a dust-up with a deer this summer--first ever in decades of Midwest living--and I guarantee you Jordan Toyota will get my business. My Toyota is a tank, still driving despite Hello, Deer, and the parts LAST.