May 2022 I purchased a vehicle here and I was talked into buying a warranty for $3500 at the time of purchase. Immediately after taking delivery I noticed there was an alignment issue when driving at highway speeds. This made me question that the car had been gone over thoroughly as the salesperson stated. My next visit was for service on a loose sway bar/ noise when cornering. The service manager informs me that the warranty claim was denied for the amount of $800. I started asking question about the amount he was now trying to charge me and what exactly was getting replaced. He backpedaled and lowered the amount for what turned out to be replacing the $100 end links. No wonder the warranty claim was denied. The following visit/ last visit. I bring the car in for check engine light. The car needed a drivers side oil control valve. The service manager tells me the warranty claim was denied for $1200 repair. He then informs me the dealership ended business with this warranty company and that they are now not covering claims as a result. He says I should cancel my warranty with them and try to get a refund. For good reason I look into the repair to get my car back on the road and can't understand how a $300 part direct from Subaru that has 4 bolts fastened onto the bottom of the car will cost $1200. I take the car home and purchased the part from Subaru and spent 20 minutes fixing issue completely. They sold me on a warranty and then abused the warranty company by over estimating repair costs which in turn left me with denied claims. I got 0 value out of the $3500 warranty they sold me on and I have now spent several months trying to get an unknown amount back as a refund. Finally just over a month ago I finally found out what that amount will be a measly $1,700 in which I'm still waiting for. If I had read a review like this to go off of I would have never stepped a foot in their door. Take it as you will... my take is they have zero integrity read more

I was not in the market for a car but my car was totaled and I was looking for a $10k vehicle that I could pay cash for. I live in Kalamazoo, MI and found a Lexus ES 350 at this dealership. My salesman Sebastion was very kind and warm and accomodating while making the sale. I love the vehicle so the Sales experience was fine. As for service, not so much. Although it was an "as is" purchase, I was told if you find anything major in the first 30 days, give us a call and we can handle it for you. Understanding that Asian Concepts didn't "owe" me anything, I called my salesman and told him my passenger side power mirror didn't work. He said bring it in and we will take a look at it. I drove the 90 miles from Kalamazoo, service looked at it and told me the motor was bad and they were ordering the part. They said they would call me when the part comes in so I could drive down to get the reapair. I was very happy and thankful. Over a week went by and I was still waiting for the part to come in. I eventually 10 days later asked my salesman to check with the service department. He said he would call me right back. Three days later I reached out again only to find out the service department wouldn't cover the motor. That is not a problem as the car was purchased "as is" but don't tell me one thing, have me drive 90 minutes with no intention of fixing the issue. Integrity is a big deal to me for a service department and blowing off and ghosting a customer is not the way to show your integrity. Bad service ruined a nice car buying experience. read more

We just bought a used vehicle from Asian Concepts--James Hayes, in particular... wanted to express just how GREAT of an experience we had working with James on this transaction! James was our salesman, our finance person, the whole shebang--not like some other dealerships where you're shuffled from person to person, everybody trying to sell ya something (no hard selling here)--James was IT, in a nutshell, and we totally appreciated that fact, along with his "easy going" attitude. When things got a little 'rocky' during the deal, James kept his cool...he was calm, composed, and friendly with everyone involved... how awesome is that?!? (and yes, my husband and I DID notice that!) We're also extremely happy with our purchase! 10-STARS FOR JAMES HAYES AT ASIAN CONCEPTS!!! ~Preston & Leann Smith read more

I purchased my car from here at a great price. Great sales lady helped me out, got a great deal for a car loan, car is in great shape. Decided to switch to using the dealership for repairs and tune ups because it was located closer to where I am. Biiiiig mistake. They told me I needed new rotors, new brake pads, and a new ball bearing and were going to charge me roughly 700 dollars to get that done. I decided to get a second opinion at my old mechanic, who is quite reliable and honest. After looking at my car he told me that the dealership straight up lied to me and that all of those things were in good shape. They advertise themselves as a wholesome and honest dealership but apparently the Parts and Service department does not abide by that. If you are interested in a reliable and honest mechanic, give Mark at CarTech II a call. Way better than this joke of a dealership. read more

I purchased my camry here. It had a problem with the battery. Brought it in and they fixed it. No charge. More than I expected. They take care of their customers. I'm very impressed. read more

Purchased a car here in January and loved the service. Wendy was great to work with and both she and the owner, John, went out of their way to make sure they did everything possible to make this a great experience. Even after something happened to my potential trade in after they initially made an offer, they were willing to work with me and give me more for it than I expected them to. The car has been great but there were a couple of things that they agreed to fix before I bought it. I brought it back after purchasing it to have them addressed and Matt, the service manager was also fantastic. I can't say enough good things about this company, from the owner, to the sales area, to the service department. Thank you Asian Concepts! read more

I just purchases an Acura from this dealership. They were so friendly, and quick with responses. I highly recommend Asian and German concepts. read more

I have been doing business with Asian and German Concepts for many years and will not let anyone else work on my cars. These guys know their foreign cars and even if they can't solve a perplexing problem (this only happened once!), they tell you so! My current cars are serviced by the Asian Concept department and I always come away knowing I got what I paid for and most times even more! I always drive away with the confidence that my cars have been properly maintained. Lucas, Kevin, Ed and Mike are 100% absolutely great to work with and they take care of you like you are their personal family in a good way! Mike sold us the RDX that we drive and his boss, John, gave us a fair trade-in value on the Honda Accord we traded in. We have even used their body shop to repair a broken outside mirror on a previous car we owned. Looked like new when they were done! These guys understand customer service and they won't sell you things you don't need! Give them a try. You'll be customers for a long time! read more

I just purchased my new "used" vehicle from German Concepts and Jordan Cox was the sales person I worked with. He is INCREDIBLE! This was by far the most easy, efficient, relaxing and enjoyable car buying experience I have ever had. If you are looking for a vehicle they specialize in and don't want to deal with the hassle of car salesman, this is your place and he is your man! He is incredibly knowledgable and does whatever he can to accommodate your requests. I love my new Audi and look forward to a lasting relationship with German Concept :) read more