They added hidden dealer & document fees not included in online price as stated. Delivery was overpriced.

Dayton was great! Go see him if you are in need of a ride! His knowledge is unmatched!!! Osceola store!

I traded in my car and purchansed one from S&H. The salesperson Lacy Gast was very nice and told me that if she had any issues i could bring the car back in 90 days. On the 5th day of driving the car, the car stopped. We had the car towed to a mechanic who gave us the terrible news that the engine had locked up and needed to be replaced. We had to pay over $2500 to replace the engine. When we called and spoke to the manager, he was extremely rude, patronizing and condescending. When I mentioned to him that he was being condescending he replied, "Can you spell condescending?" When I asked for his name he told me to have an nice day. The level of unprofessionalism displayed during our coversation was insane. DO NOT BUY A CAR FROM THIS PLACE! read more

My daughter traded in her car and purchased one from S&H. The salesperson Lacy Gast was very nice and told her that if she had any issues she could bring the car back in 90 days. On the 5th day of my daughter driving the car, her car stopped. We had the car towed to a mechanic who gave us the terrible news that the engine had locked up and needed to be replaced. We had to pay over $2500 to replace the engine. When we called and spoke to the manager, he was extremely rude, patronizing and condescending. When I mentioned to him that he was being condescending he replied, "Can you spell condescending?" When I asked for his name he told me to have a nice day. The level of unprofessionalism displayed during our coversation was insane. DO NOT BUY A CAR FROM THIS PLACE! read more

High pressure sales so we missed an oil leak that cost us $5600 in repairs a few weeks after purchase. Also, needed two separate repairs at tire shop within two months of purchase - two bad valve stems, one which had been previously "repaired" with superglue by S&H! S&H was contacted and all they said is that we should have called them first and maybe they could have their shop do the repairs at a reduced rate. BUYER BEWARE! read more

I worked on a deal with Robb Livingston to get me into a vehicle that was high on my wish list. He made himself very available to me even after hours for questions. I found him to be very transparent and understanding to my position. With this being my first experience with S&H if all the sales team is this extending to get you in the car that you wish to purchase then look no further than S&H. Oh, and ask for Robb. He'll take one on the chin to make your experience as good as it can get. Terry. read more

came from Michigan to get a truck. wasn't sure about driving all that way for a truck but took the chance. Robb was our salesman and Im telling you he went above and beyond for us. there was a few hiccups and Robb took them head on and found a solution for them. Teaded my car in an got all the way down there and didnt realize that the bank never signed off nor sent me a release letter so we either had to drive home an go back the next day or figure out where to stay for the night. Ribb being the aw guy he is took care of that problem also. I'm telling you that you couldn't ask for a better guy to deal with his boss Jacob was just as helpful I will never go anywhere else to buy a vehicle I will always take that drive to go see Robb thanks again Robb Brenda read more

we worked with Robb and he was awesome! very knowledgeable and patient. They also found us the best financing deal. we highly recommend!

THE CAR DEALERSHIP THAT YOU WOULD DREAD TO GO!!!!! YOU WILL HAVE NIGHTMARES OF THE MANAGER AND THE SALESMAN!!!! So, I bought a car from this dealership. I was warned by a dealership friend of mine, that they are shady and be careful. I should avoid them. Jeremy and Bill at the S&H portrayed a very good picture, but there was lot of rushing on going on their part. There was something not quite right. Got me to put a down payment on the car of 2k. Now I am roped in. I drove the car, felt really good. But here it comes. Two days of buying the car. The first shock came at 12 am in the night. It was raining heavily. I was driving home and suddenly; all my lights came up. The car stalled. I got it started and tried to get it parked in a safe spot as it did not feel right that it is going to go 12 miles to my house. And yes. It stalled again not to start. I called tow truck and moved it to their dealership. This was Friday night, going into Saturday. I texted them first thing in the morning and went to see them. Told them, what happened last night and was told that nothing would happen till Monday as it was Saturday. I was OK with that. They said, they will take care of it. Monday came, alternator was the culprit and it got fixed on their dime. I mentioned that car has alignment issues in my texts, but they totally ignored that request. I was back with the car. I am praying, please work out. I love the car and everything about it. But 3 days later again on Friday, I heard a whirring noise and the alignment issue being more observant. Texted them about the situation, knowing it would be on me to pay for any expenses that might happen, but after selling me a shitty car for 10k, there was no sense of urgency, empathy, or courtesy to get to my car first thing in the morning. I was told since I got an As IS vehicle, burden lies on me (I have bought AS- cars in past and the dealerships have taken responsibility in the first week and have been considerate, but not these guys-very shady bunch of people). My story is not over here yet. So since, I had no trust in these shady people any more (I am also apprehensive about the fact that I did not go to them, but I have lost the faith in them and also wonder, how I will react to this distrust and my misfortune. I also did not feel that the time I will be spending with them will be also terrible. They lost my trust completely), I decided to go to Firestone and guess what. $3200, is my bill for all the repairs for a 1-week-old car. If they would have done their due inspection, the cost would have been half as I am now paying labor on top of parts. Bill answers" The van checked out great when it went through our inspection, unfortunately it's a machine and it's going to break which is why we offered a warranty as no mechanic in this world can see into the future. Let me tell everyone, WHAT UNFORTUNATE (ALREADY THERE) ITEMS WERE FAULTY: FRONT BRAKE JOB WITH FLUID EXCHANGE (DISC) BRAKE PADS, CALLIPERS, ROTORS ($964) STEERING AND SUSPENSION-THEY REPLACED BOTH TRAILING ARMS ($670) ALIGNMENT SERVICE ($209) I am scheduled these two: STEERING & SUSPENSION ($823) WHERE THE OVERLOAD HELPER SPRING IS BAD. It has to be removed and replaced- both rear springs. SHOCKS ON ONE SIDE IS DAMAGED ($650), so both have to be changed. NOW I AM WONDERING ALL THIS JUST GOT DAMAGED IN MY ONE WEEK OF DRIVING? ABSOLUTELY NOT. THIS IS S&h INSPECTION. WHAT AN INSPECTION?????????????? SO, TO CONCLUDE, my recommendation to fellow buyers is not to help small and close to home dealership, because it's all about money to them. Pathetic service. Buyers beware!!!! I should have listened to my friend, when he told me about their dealings. But you know what, I was going to give them a benefit of doubt as they put in the best foot forward, only to be totally trounced by their untrustworthy behavior. I would not recommend anyone to buy the cars from them, or, my suggestion would be to take it to Firestone/ or any inspection place for a complete checkup. I also think that their conscious will not even budge after reading this review. I feel sorry for them. I will bear my losses. If I could give 0 or negative stars. I will be obliged to do that. Just feel sad to try to help someone and then getting what you should not get. A great car with underlying problems, that were not FUTURISTIC. read more