The service department is truly terrible. I had by 2022 Ram TRX serviced hear through warranty…read more They replaced the front control arm and did an alignment via approved service through my extended warranty. It took them over a week to fix (it's a 3 hours job). The alignment was botched and the steering wheel was not straight when it was returned to me. When I called them back to correct the issue, the service advisor informed me I can certainly bring the truck back... but they intend to KEEP the truck until my previous bill was paid by my warranty company. Shocked, I called the warranty company to see what was going on. They told me the dealer would not accept their payment due to having to run it through through a credit card service (100% of 3rd party warranties do this with 0 problems at other dealers). Apparently, Tyler did not want to pay the 3% fee for the transaction. Why this was not added to the cost (to me) I will never know. But Tyler would not accept payment and told me they would KEEP my truck until I PAID the full bill (I had already paid the deductible upon completion of the service that day). I wrote to the Service Manager with this problem, hoping to find a solution that worked for everyone. No reply. I emailed the General Manager. No reply. I then emailed Scott Tyler directly to tell him how his customer was being treated, because if it was my business, I would certainly want to know. No reply. I told them all in my email that I was reaching out to correct the issue in order to not have to do what I am doing today, which is share negative feedback with all social media and RamCares. Since there was nothing after several weeks of trying, here we are. And my steering wheel is still crooked, which I will now have to pay someone else to fix. Horrible service, incompetent employees, management, AND ownership. Take your money elsewhere so you don't have the same experience.

Service department customer service is aweful just going through a routine warranty check an the…read moreguy at the counter an I quote from the dealership I bought my car from she said he was a dick will never take another car there drove to south bend got two cars scheduled no problem they won't get a dime from me ever again.

Bernie and his team are the best! They are always so accommodating to my schedule and they have…read morevery fair prices. I don't even own a Toyota! If you miss good customer service and good prices, go see the Hart City Toyota Service Department.

The older lady at the checkout counter could certainly brush up on her customer service etiquette…read more I left the place feeling sour this Thursday. I politely inquired whether my prepaid maintenance plan would cover the cost of that day's service because I did not have to pay during my previous visit. Her demeanor was VERY dismissive, and she offered zero explanation. I later found out on my own they were simple charges--which was understandable, but I still had questions. Had she taken the time to explain these charges, I would have left feeling more informed and content, not just another transaction. I typically would have let this interaction slide, but the audacity of this behavior left me appalled. I'm only giving a two-star rating because I've previously had wonderful experiences with the sales team and service technicians!

Had an interesting experience with this Lexus store in August 2017. I did a ton of research and…read morefound the precise car I wanted. I began working with Greg in used car sales to purchase an 05 Acura RL. Greg simply could not have been more professional and helpful. He clearly put my interest ahead of the dealerships. He always took my calls and bent over backwards to assist my relentless pursuit of information on this car. I first reached out to Greg from my home in California trying to obtain a car for my home in Michigan. He was so incredibly patient it still boggles my mind. The rest of the story is quite long and I will not bore you with it. Greg discovered under closer scrutiny that this car was going to need additional repairs that would break my budget. He called to tell me the bad news and I am so greatful he did. His diligence saved me a huge headache and I have nothing but good things to say about Greg and his manager. Honest and ethical and a nice man to boot. Thank you Greg!

Love my Lexus and their service department is very good. But their customer service is terrible…read more I have been waiting for a refund on a service agreement from a prior Lexus I purchased for over a year. Have went there and asked them several time to no avail. For this reason - I don't think I would use them again.

The service staff at EBY has always been knowledgeable and friendly. Today I was Experiencing a…read morenoise in the front of my truck. Zach the technician said my 4x4 hubs were not disengaging. He immediately repaired the problem, serviced the truck, and got me on my way. I need My truck to earn a living and the service staff at EBY keep me rolling. If you drive a Ford you need EBY. 11/13 I just Had my truck serviced. I asked Ryan to check my belts and batteries as I was Having electrical issues. Belts OK batts not good. It is a relief to know that EBY employ professional technicians that take pride in their work and try to catch issues BEFORE they become a problem. Thank My tires were slipping in the snow and ice, my oil needed changing, a headlight was out, light on the dash said I had a problem with my exhaust system, and I was out of windshield washer fluid. Ernesto and Damon jumped onto my repairs and found my brakes were worn and my front right drive hub was seized in gear--no wonder my mileage was declining. All was repaired and tires replaced. My next service is FREE and I get $200 off the price of my tires. Thank you, gentlemen. 05/04/23 Thank you gentleman! Each time I come In for a service yall treat me like royalty. My truck needs are attended to and I can Partake in the best GIANT coffee machine I have Seen and fresh popcorn is almost always available. The staff is friendly and helpful. Troy the service manager solves any problems before they occur. I repeat--Thank you, gentlemen! 07/07/23 My oil pan was dripping and blowing oil underneath my truck--a DOT no no. I worked With the service Dept to find a time that they could perform the repairs to my oil pan. I was Told it would take 2-3 days and I needed Transportation. EBY arranged with Enterprise rental for a car at a discounted rate on Wednesday. Today is Friday and my truck is finished! EBY service always steps up to give excellent service and the staff is friendly and courteous. The sales department makes you happy but the Service department keeps you on the road.

I had a coupon directly from Eby for "The Works" oil change for $49.95, they charged me $110. They…read moresaid my vehicle uses a different oil. They had my car from 8 a.m. until when they called at 5:20 p,m, they never called to tell me about the difference in price. I have also used the same coupon, for the same vehicle, and didn't have a problem.

Just got a new truck, Morgan made everything easy, got a couple other things added when I bought…read moreit, tinted windows, mud flaps, fabric & paint protection .. left it there all day to get stuff added, had to take it back in to get the fabric & paint protection done, they ran out of time on the day that I had bought it in, no big problem, had a shuttle driver bring me home and come and pick me up, which is nice, I would not have any problem buying another vehicle from these guys

Last summer I brought my Toyota Camry in with a red light and the A/C not working--and it turned…read moreout to be squirrel damage, which OMG I had no idea how much damage a squirrel nest could cause! My insurance company could not find me a rental car so I was left ARGH In the wrong state, when the general manager arranged for me to borrow one of their used cars for a week! While all my craziness was going on, I saw the staff being both kind and patient with a frightened, elderly person who said their extended family was out of town. I didn't hear the end of that, but the basic decency of the folks there won me over. I had a dust-up with a deer this summer--first ever in decades of Midwest living--and I guarantee you Jordan Toyota will get my business. My Toyota is a tank, still driving despite Hello, Deer, and the parts LAST.

These guys are the real deal! From start to finish, a total class act! Everyone at Basney from…read moreChris Egan, to both of the Chad's are super friendly, helpful, honest, funny and they beat the snot out of any Chicagoland dealer. No games and total honesty are rare in this industry but Basney BMW does both. Never tried to upsell, didn't try to hide any fees, just total transparency. After working out the details remotely, I took a train ride to South Bend and was in and out in less than 30 minutes. I have purchased a lot of cars and this was the easiest deal ever. I have to say that even including my train ride and the drive back I can almost guarantee that I still saved time versus the time it would have taken negotiating with the dealers in the Chicagoland area...and the train ride was pleasant to boot. Anyways, if you are within a day or two drive, I think it is well worth it to shop Basney BMW. You will not be disappointed with how you are treated. I am sure I will be a return customer too.

Best car buying experience I've ever had. No hassle, no pressure. Tim Baransky and Denny Moss were…read moreboth great to deal with.

I can attest to all the glowing comments I have heard about Jordan Ford! When my husband and I…read moremoved to South Bend five years ago, we purchased a Ford Edge from Jordan Ford upon the recommendation of family members and friends here, and we were never sorry. Now, after the death of my husband, I decided it was time to downsize and purchase a new vehicle. Because of past experiences, I never thought of looking anyplace other than Jordan. The day I walked in to "look around," I met Dave Rose and the rest is history! I instantly knew I was in good hands. Dave was friendly, professional and very knowledgeable. He answered all my questions without ever making me feel pressured in any way. We went for a test drive, and the next day I took possession of my new Ford Ecosport! My experiences with Paul Hodge in finance and Ayden Richer, the delivery specialist, were very helpful and most pleasant. I would highly recommend Jordan Ford without reservation!

I was on my way into South Bend when my check engine light came on, several hours' drive away from…read morehome. I stopped into Jordan Ford without an appointment, and they very quickly made time to check out the car and give me some likely causes. I felt better getting back on the road and was able to share that information with my shop at home. Thank you Jarrid for fast and friendly service!

I bought a vehicle on 1/20/25 from Jim at M 51 Auto Sales He was very Transparent and Honest. He…read morekept his word on an agreement between us His price was fair and he was very respectful . I would definitely do business with him again . I asked him questions about the vehicle over the phone and he gave me truthful answers Since I was from out of town. Everything was like he said when I evaluated the vehicle . Their business was high quality to me !!!

My step brother goes to the same church in Buchanan with the owner of M-51 AUTO SALES, Jim…read moreManwarren. My step uncle is the pastor of the church. My step brother told me he only casually knows the owner, Jim Manwarren, but hasn't heard any negative about his reputation as a used car dealer. So, I figured if I have to buy a car from a used car dealer at least I know a lot of the same people as Jim Manwarren and maybe I will actually get a fair deal! I bought a Chevy Trailblazer from the owner Jim Manwarren in November, 2018. He told me it was a "good runner" and "AS FAR AS HE KNEW was in great shape !" Jim told me he had just had THE WHEEL BEARINGS (plural!) replaced on the front end by an area mechanic that I have also done business with for years. LITERALLY 10 minutes after I bought the car and drove it off the lot the CHECK ENGINE SOON light came on. Then I took it to Belle Tire for a front end alignment and they told me THE FRONT END BALL JOINTS WERE ALL BAD AND THE VEHICLE IS NOT SAFE TO DRIVE! Belle Tire quoted me $800 - $1000 to fix the car!!! I went to a different mechanic, who I trust, and he told me basically the same thing, although quoted me a slightly lower price and said the driver side wheel bearing was completely shot and the passenger side could wait to be replaced a little while. This mechanic is also the same person who WORKED ON THE CAR I BOUGHT FROM JIM MANWARREN AT M-51 AUTO SALES ! This mechanic put new tie-rods on my car at the request of Jim at M-51 AUTO SALES prior to Jim putting the car for sale out on his sales lot. Jim also had the mechanic repair THE WHEEL BEARINGS ON THE PASSENGER SIDE ONLY of the vehicle! NOBODY FIXES JUST ONE SIDE OF THE CARS' WHEEL BEARINGS! It's like putting new brake pads on, when you do one side you automatically do both! If on side is worn, so is the other. SAME FOR WHEEL BEARINGS! I called Jim 4 times and told him what was going on with the car he had just sold me. He basically blew smoke up my a$$ and I finally came right out and told him that I believe he knew about the expensive repairs the car needed and he hid this information from me just to make a sale. I asked him to help me cover the cost of the repairs just to make the car driveable. Jim Manwarren said he would call the mechanic who looked at the car and Jim promised to get back to me, that was 7 days ago and Jim has not gotten back to me. I guess I just got TOOK! I STRONGLY BELIEVE, IN MY OPINION, THAT JIM at M-51 AUTO SALES KNEW the ball joints were shot and would have to be replaced at additional cost (eating into his profit margin) so he told the mechanic NOT TO REPAIR THE WHEEL BEARING ON THE DRIVER SIDE! I have no proof of this, but when my/and Jims' mechanic looked at the car 3 days after I bought it from M-51 AUTO SALES he remembered working on it and within 30 seconds told me it needs new ball joints on both sides and wheel bearings on the drivers side. I needed a vehicle for work and I trusted Jim at M-51 AUTO SALES, and now it's going to cost me close to $1000 just to make it SAFE TO DRIVE! And this is for the repairs that I know it needs as of now! NEVER AGAIN!!!