I needed a quote for a timing belt/water pump kit replacement. I first used their website contact…read morepage...no reply for a week. Then I emailed their Gmail address directly...another week without a response. Then I called & spoke to a Drew. He said he saw the emails but never got around to answering them. He said he'd call back with a price. Another week without a reply. Had to call again and make him quote while I waited. I have no idea why getting a quote was so difficult. After waiting three weeks for a quote, I had to wait another three weeks for an appointment. I was ready to bail out but the reviews were very good and they're only 5 minutes away so I gave them a shot. When I picked up the car, I mentioned that the spark plugs would need to be replaced in the near future. Drew made a note and said he'd call or email with a quote for that. It's been 10 days so I doubt that quote is ever coming either. As far as I can tell the work was fine. Getting the quote was the difficult part. If a company isn't setup to respond to internet requests, that's fine...but they have to remove that option from their site if they're just ignoring them. I wasn't going to publish this review but the owner requested it. So here it is. Maybe I caught them during a really bad month? UPDATE - Used them a 2nd time (was sure to call this time vs email) to replace the hard to access spark plugs and they called to tell me that the plugs had already been replaced by the previous owner and that there was no need and would be no charge. Many places would have just replaced them needlessly or at least charged a fee to check them. Was very impressed!

We have been using them for a few years for our German cars and have been very satisfied. They are…read morehonest and will tell you if something absolutely needs to be done vs when you can wait on. Great customer service and the shop has the coolest hot wheels collection that I have seen.

ZERO STARS ! I understand why this store only has 2 stars. my clearance light was fine when I got…read morethere, but broken when I left . And because they didn't capture themselves breaking it on video, their hands go up and they say " what do you want me to do about it "? The manager said that to me. Only took it there to have a couple tires patched. ZERO STARS ! I paid them to break my stuff and they're not gonna do anything to help me replace it. DO NOT GO HERE UNLESS YOU DONT CARE ABOUT YOUR VEHICLE

Over priced and over rated. Will take advantage of you and keep your car there all day without even…read morelooking at it. Go somewhere else!

Started taking my vehicles here because of their great oil change prices with their coupon. I had a…read morebad leak on my 2017 Ram 1500 which they diagnosed, and gave the go ahead to repair with some other repairs (Oil cooler leak, plugs/coils, etc) They did an amazing job with a quick turnaround time. Already put a ton of miles on my truck with no leaks. Runs great.

They push maintenance way too early. I took my car in for an oil change. They told me my brake…read morepads and rotors needed replaced 6,000 miles after they had installed them (anticipated life over 20,000 miles). My serpentine belt was cracked 19,000 miles after they had replaced it. (normal life 100,000 miles). They said that was because they had not replaced the tensioner when they replaced the belt. Replacing the tensioner is normally routine. They left a time bomb in their incomplete work the first time. I let the replace the belt and tensioner for $600. I took the car to the dealer the next day who said the breaks were fine.

I do not consider this individual to be honest or professional. My experience with a battery…read morewarranty replacement was handled poorly and resulted in unnecessary costs. Based on this experience, I would not recommend doing business with him. I would not recommend buying a battery from this guy or having him install it. When the battery failed after only three months, it should have been replaced for free under warranty. However, because Scotty purchased it under his account, Advance Auto wouldn't replace it for me. Even though I had already removed the bad battery myself, he still tried to charge me $122 just to install the replacement. What should have been a free warranty replacement ended up costing me $250 out of pocket. Very disappointing experience -thanks, Scotty.

Extremely honest and professional! I will definitely be using him again! I was told by another shop…read moreI needed brakes, when he checked it out for me, he found they didn't need replaced and was honest, instead of just replacing them.

I really wish I had better things to say about this shop. I came in with quite a lot of work I…read moreneeded done with my car: the heater was weak, several plastic under panels were missing, many other panels were dragging across the concrete, lock actuator broken, emblem missing, etc. Like I'm sure many others had, I saw the great reviews for this shop and figured I would give them a try because the shop I regularly go to was booked a few weeks out. After dropping the car off, I would call week after week and was almost never answered. I left many voicemails and was never called back except for 1 or 2 times. The times I did manage to speak with someone, they gave me some completely made up timeline such as "We will have an estimate in 1-2 days" or "we will be done by Monday." None of these deadlines were ever met. I ended up being stuck without my car for nearly 5 weeks without any idea of its status. I was frustrated, but accepting because I really did not mind them taking such a ridiculously long time if they were completely renewing the car by fixing/replacing everything that needed it. I even would have paid a bit extra as well. So, finally, after 5 weeks of missed calls, made up deadlines, and almost no communication at all, I go in to pick it up. I look at the car before I go inside. Almost nothing visible is fixed. After inquiring inside, they tell me that they needed some more parts, which shocked me. I couldn't help but wonder what they were doing the past 5 week. They're just telling me they need more parts now? When I come to pick it up? They were able to do the bare minimum that I asked for, which was fix the plastic panels that were dragging on the concrete, but I do not believe for a second that what they did should have taken 5 whole weeks. Another key point is that they claimed they could not replicate the problems I was having with my door lock actuator, but immediately after I drove off the lot, the constant clicking of the door locks started again. So, I wonder if these guys were just trying to avoid working on it. For what they did complete, the price would have been fair if not for the outrageous 5 week waiting period and lack of any communication. I am extremely disappointed. Expected a lot more from these guys given the great reviews. The only reason I am not giving them 1 star is because they did go beyond expectations by fabricating a custom connector to replace a sensor wire to avoid having the replace the entire harness. Other than that, I will not be going back, and don't recommend this business to anyone else either.

Excellent service. I brought in a Mercedes SLK AMG that occasionally wouldn't even turn over for…read moresome reason that I couldn't figure out. They promptly diagnosed and fixed the problem. They are going to be my go-to shop for any future MB issues.

Did what was needed. No upselling. Price was reasonable. Only second time I dealt with them…read more Satisfied with everything.

I had a major problem with my car which was causing a lot of noise and problems. I had never gone…read moreto them but they were highly recommended. They found the problem and fixed it that day at a reasonable cost. From now on I am taking my SUV to them for service and any other issues that may arise. Bob

Perry,s automotive are A-1 people. Qualified technicians offer only top quality work. I drove in…read moremy 2008 Chrysler Sebring base convertible not knowing what was wrong with my engine. Perry's professionally diagnosed and repaired it to my total satisfaction. The engine seal had caused anti-freeze to mix with the oil. Perry first quoted me on rebuilding my engine, called me with the good news that they could install an engine that had only 8000 miles on it. Their honesty, knowledge and professionalism surpassed all my expectations. I rate them to be the BEST in the tri-state area! 5- star rating! Thank you and kudos toPerry automotive and staff. Friendly up front desk people treat you like a king or queen! You can totally depend and rely on this business organization. Gene KLOSINSKI Genedk43@gmail.com 5742710744

When's the last time you actually enjoyed getting an oil change?? I'm guessing never, right? Well,…read morefor a good time call Perry Automotive! Same day appointment, quick service (25mins!), & great customer service. I'll be back in 3 months or 3,000 miles to get my Buy 4 get 1 free card punched! Thanks and have a blessed day

I'm from out of town and my battery died, called TCB on Sunday morning and Tim said he was across…read moretown but would be glad to help me, showed up within 30 minutes, jumped my car and I was on my way. He was very knowledgeable, friendly, with a big smile on his face. I'd call him again for sure.

Wow, just wow. I was stranded on the side of I-80 as an out of town traveler, and my insurance…read morecompany called TCB. Tim Miller, the owner, responded to the call. After hearing from my insurance company, he called me personally and asked about my safety, and arrived to help me as quickly as he could. It was freezing out, so he asked me if I would like to wait in his truck. After getting my car all hooked up, he took me to a repair shop. In the meantime, there was a change of where I was supposed to get towed to, and Tim had called my insurance company in an attempt to resolve it for me, so that I would not have to deal with them. He was so friendly, so kind to be worried about me being worried, and he really did everything in his power to help me. I was so panicked at first, but Tim made me feel that he had it handled, and he did. I am so grateful, thank you for everything Tim, you were beyond awesome!

A great lot and shop run by good people. We bought an F-150 a couple months ago and couldn't be…read morehappier! We will definitely be back, and I highly recommend you check this dealer out. My wife and I were both very impressed with their commitment to us as customers.

From the owner: Combining the incredible quality and reputation of the NAPA brand with the high standard in…read morecustomer care of a hometown business, The Car Place is the shop you've been searching for. We're a full-service maintenance and repair shop serving the Granger area since 1978. We provide tire services, scheduled maintenance, Jeep repairs and modifications, used vehicle sales, and more, backed by our nationwide 24-month/24,000-mile warranty. Our ASE Certified technicians and staff only recommend services that are necessary to keep your car running properly, communicated with full transparency and integrity. Give us a call or stop in today!