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Gates of Granger

3.2 (16 reviews)
Closed Closed
Updated 2 weeks ago

Services - Gates of Granger

Auto general diagnosis

Auto no-start diagnosis

Auto noise diagnosis

Auto pre-purchase inspection

Auto steering and suspension repair

Gates of Granger Car Dealers Photos

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Recommended Reviews - Gates of Granger

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Mel L.

My husband and I purchased a car from Gates of Granger 6.26.2023. When the car was delivered to us the car had a horrible smell. Advised at that time they did not have time to adequately clean the car (yet it was delivered to us). Sales manager stated that they would send it out to have the car detailed. I expressed at that time, how could I be confident that the car went through a through inspection. I was advised that I have all the confidence in our service department. Today, 9.12.2023 took car to Gates on McKinley and advised that we needed a new car filter and cabin filter. The cabin filter was black as tar. My husband purchased a new cabin filter from Auto Zone for 19.99. I called Gates of Granger seeing reimbursement for the price of the cabin filter and Mike ( Service Manager) said. I'm not going to give you 19.99 for a filter. You had the car since 6.26.2023. You must have driven on dusty roads. This car had not been thoroughly check on the initial inspection, there is no way a filter should look like tar. We drove on paved road... Definitely not a happy customer. I don't think it's unreasonable to ask for compensation on something that was obviously overlooked in the initial inspection.

My new car. My second Ford Flex.

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7 years ago

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21 days ago

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10 months ago

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2 years ago

Mary is Absolutly by far the best and most helpful person at gates, she really knows her stuff and she gets right on the matter at hand

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3 years ago

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10 years ago

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5 years ago

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4 years ago

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3 years ago

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5 years ago

Never ever buy junk from Gates cost me 15000.00 dollars and I was told sorry for your loss and I'm a 64 year old veteran.

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8 years ago

Great service and location. I've purchased and serviced my entire fleet there for many years. Get there early... it's that popular.

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12 years ago

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6 years ago

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11 years ago

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11 years ago

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11 years ago

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Review Highlights - Gates of Granger

I just purchased my 3rd vehicle from Gates of Granger, also the 3rd from Jesse McCombs and each time the service I received has just been outstanding.

Mentioned in 2 reviews

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EurAsia Import Specialist

EurAsia Import Specialist

(16 reviews)

I needed a quote for a timing belt/water pump kit replacement. I first used their website contact…read morepage...no reply for a week. Then I emailed their Gmail address directly...another week without a response. Then I called & spoke to a Drew. He said he saw the emails but never got around to answering them. He said he'd call back with a price. Another week without a reply. Had to call again and make him quote while I waited. I have no idea why getting a quote was so difficult. After waiting three weeks for a quote, I had to wait another three weeks for an appointment. I was ready to bail out but the reviews were very good and they're only 5 minutes away so I gave them a shot. When I picked up the car, I mentioned that the spark plugs would need to be replaced in the near future. Drew made a note and said he'd call or email with a quote for that. It's been 10 days so I doubt that quote is ever coming either. As far as I can tell the work was fine. Getting the quote was the difficult part. If a company isn't setup to respond to internet requests, that's fine...but they have to remove that option from their site if they're just ignoring them. I wasn't going to publish this review but the owner requested it. So here it is. Maybe I caught them during a really bad month? UPDATE - Used them a 2nd time (was sure to call this time vs email) to replace the hard to access spark plugs and they called to tell me that the plugs had already been replaced by the previous owner and that there was no need and would be no charge. Many places would have just replaced them needlessly or at least charged a fee to check them. Was very impressed!

We have been using them for a few years for our German cars and have been very satisfied. They are…read morehonest and will tell you if something absolutely needs to be done vs when you can wait on. Great customer service and the shop has the coolest hot wheels collection that I have seen.

Peterson European

Peterson European

(17 reviews)

I really wish I had better things to say about this shop. I came in with quite a lot of work I…read moreneeded done with my car: the heater was weak, several plastic under panels were missing, many other panels were dragging across the concrete, lock actuator broken, emblem missing, etc. Like I'm sure many others had, I saw the great reviews for this shop and figured I would give them a try because the shop I regularly go to was booked a few weeks out. After dropping the car off, I would call week after week and was almost never answered. I left many voicemails and was never called back except for 1 or 2 times. The times I did manage to speak with someone, they gave me some completely made up timeline such as "We will have an estimate in 1-2 days" or "we will be done by Monday." None of these deadlines were ever met. I ended up being stuck without my car for nearly 5 weeks without any idea of its status. I was frustrated, but accepting because I really did not mind them taking such a ridiculously long time if they were completely renewing the car by fixing/replacing everything that needed it. I even would have paid a bit extra as well. So, finally, after 5 weeks of missed calls, made up deadlines, and almost no communication at all, I go in to pick it up. I look at the car before I go inside. Almost nothing visible is fixed. After inquiring inside, they tell me that they needed some more parts, which shocked me. I couldn't help but wonder what they were doing the past 5 week. They're just telling me they need more parts now? When I come to pick it up? They were able to do the bare minimum that I asked for, which was fix the plastic panels that were dragging on the concrete, but I do not believe for a second that what they did should have taken 5 whole weeks. Another key point is that they claimed they could not replicate the problems I was having with my door lock actuator, but immediately after I drove off the lot, the constant clicking of the door locks started again. So, I wonder if these guys were just trying to avoid working on it. For what they did complete, the price would have been fair if not for the outrageous 5 week waiting period and lack of any communication. I am extremely disappointed. Expected a lot more from these guys given the great reviews. The only reason I am not giving them 1 star is because they did go beyond expectations by fabricating a custom connector to replace a sensor wire to avoid having the replace the entire harness. Other than that, I will not be going back, and don't recommend this business to anyone else either.

Excellent service. I brought in a Mercedes SLK AMG that occasionally wouldn't even turn over for…read moresome reason that I couldn't figure out. They promptly diagnosed and fixed the problem. They are going to be my go-to shop for any future MB issues.

Gates of Granger - car_dealers - Updated May 2026

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