Appointment was at 7:30 am. I received a call later in the morning requesting my approval for…read morerecommended services. Didn't hear anything else all day. I called for an update at 4pm and couldn't reach a single person to help me. At 4:45 pm I receive a call. All the services THEY RECOMMENDED couldn't be completed so I would have to schedule another appointment. I arrived to pick up my vehicle at 6:04 pm because I had to arrange a ride to the dealership. Service department was completely closed and my keys had not been left at the dealership reception desk like they were supposed to be. After having my car all day, you'd think the service consultant might've told me the department hours so I wouldn't be left without a way to get my vehicle. This place has zero respect for customer time and convenience. This is my third bad experience at this dealership and I will not be going back.

I isolated aux battery from main. all Issues went away, completely. Which proved it was the aux…read morebattery. Bought new batteries and replaced both. Zero issues or glitches since. Aux battery wouldn't charge above 11 volts on bench, so it was definitely the culprit. Still working on getting reimbursed by jeep, via a reimbursement claim (dec 1 2025).

I waited a couple weeks after buying my car to write a review, so I have a few miles on it already…read moreincluding a drive to Detroit and back from South Bend. I'm in Indiana/Michigan 2-3 months a year and have always rented so I decided to buy a car to keep here. With that in mind, I wasn't buying my "dream car". I was looking for a car that was specifically reliable and versatile. I settled on a rather gorgeous Audi Q5 Quattro. The buying process was very casual and low pressure. We worked with Melissa and she definitely tailored her sales approach with the needs I mentioned earlier. There were a couple cars I looked at that she definitely advised against knowing my needs. She was honest about the condition and history of the cars, producing their reports to me free of charge. There is a QR code on the front of every car so you can stop and at your leisure produce all of the car details including pricing. I really like this as opposed to other car companies that put you in the position of looking at cars that are out of the range you are willing to spend. I was paying cash and had a very specific budget so was able to parse out only what was in that budget before even working with a sales person. The only reason for not getting 5 stars is that the cars weren't cleaned before selling. I found that a little odd that I opened the glove boxes and found old candy wrappers and receipts. The carpets were dirty in the backseat too with what appeared to be chip crumbs. It's nothing to really balk at, I just found it odd. All things considered I would recommend Automax for a low pressure sales experience and cars that all seem to be gently used high quality cars.

I desperately wanted the chance to buy this wheelchair van. I first reached out on the fifth and…read morewas told that although it was listed on their website, Facebook, and cars.com, that it has been taken off for a paint job due to rust. I asked when it would be in and was told Wednesday January 14th, but that they would call me when it was in for sure. That day came and went and I heard nothing. I reached out again and was told it is still in the shop. Fast forward to today, I reach out to Alex with a "?" as I still heard nothing and was met with a message saying that someone else is scheduled to look at it. I called frustrated and was met with "well, several people reached out before you so we have to go through them first". Never was I told that before today once. If you're looking for a wheelchair van, do not bother with this place as you can wait 2 whole weeks for responses, reach out multiple times, and still get passed over. If I could give zero stars I would. I have attached pictures as proof of lack of response and for when I first reached out. Edit for a reply to their Google reply as I could not reply to it via Google: The owner's response makes this look like a "miscommunication," which is not accurate. Over the course of approximately two weeks, I checked in multiple times and was repeatedly told the vehicle was still in the shop and that I would be contacted when it was available. At no point during that time was I informed that there was a line of interested customers or that others had priority. I chose to end the conversation because trust had already been broken. This dealership had multiple opportunities over two weeks to be transparent and chose not to be. I was not proactively contacted with an apology or clarification; instead, I had to reach out yet again to learn that the vehicle was effectively unavailable. Under those circumstances, it was reasonable to disengage rather than continue working with a dealership that had withheld material information. Also, I am not located in California, I am from Indiana so apologies for that not being reflected accurately.

We recently went to Jordan Ford and interfaced with Joel, Angie T. and John J…read more We had a fantastic experience. They listened to all of our concerns and addressed them all. There was no pressure and made us out-of-staters feel welcome. They were very straightforward and I did not have that "what did we get ourselves into" feeling after we left. We will be back!

We had an outstanding experience working with Andrew. His attention to detail and dedication…read morethroughout our shopping and buying process was exceptional. You'll get a friendly, knowledgeable, and committed Jordan employee who treats you like family.

Review of "Jordan Automotive Group" and "Mike Gaffney" 7/28/2018…read more While this review is of the "Jordan Automotive Group", I should start with the experience I had that led me to "Jordan". At 24, I am a first time car buyer. I do not have a deep credit history, and was nervous about qualifying for my first "sizable loan". I was working with another big dealership (who I will leave nameless for the review), and they shared that the only option available to someone in my situation was a program with a 25% interest rate. The cars in the program were all extremely rough, and it was depressing all together. I shared that I did not want to buy a car with a 25% interest rate, and the financer attempted to bully me into it. He also said that I would not find a better rate anywhere else. He suggested I go "shop other dealerships" and I will eventually be crawling back to him. I took his advice, and gave Jordan Automotive a call. Mike Gaffney answered that call, and from the second he answered, I knew I was in good hands. When Mike said he would work for me, to find the best deal available, he meant it. Within 24 hours, I received a call from Jordan letting me know that a financial institution would be contacting me shortly (they called within the hour). I was approved for financing to buy a "good" car, at a rate of 6.14%. Something, that just a day or so earlier, I was told was impossible. If that's true, I guess you can say Jordan made the impossible happen. At the end of the day, if you're in the market to buy a vehicle, or even browsing, give Mike a call, and see what Jordan can do for you.

Last summer I brought my Toyota Camry in with a red light and the A/C not working--and it turned…read moreout to be squirrel damage, which OMG I had no idea how much damage a squirrel nest could cause! My insurance company could not find me a rental car so I was left ARGH In the wrong state, when the general manager arranged for me to borrow one of their used cars for a week! While all my craziness was going on, I saw the staff being both kind and patient with a frightened, elderly person who said their extended family was out of town. I didn't hear the end of that, but the basic decency of the folks there won me over. I had a dust-up with a deer this summer--first ever in decades of Midwest living--and I guarantee you Jordan Toyota will get my business. My Toyota is a tank, still driving despite Hello, Deer, and the parts LAST.

"They sold my friend, who is a hardworking mom, a car with undisclosed electrical problems. She…read morehadn't even had the car for 30 days when the issues started. When she returned to address the problem, the staff was extremely unprofessional--the man told her to 'shut up' and said they were not paying for anything. They refused to help and had a very nasty attitude. Based on this experience, I would not recommend this dealership to anyone."

I've never had such a terrible experience with a car service place in my life! I made an…read moreappointment for a diagnostic -- which usually means you're going to look at the car, right? Not just let it sit there all day. I dropped my car off at 9 AM on Friday. No "hello," no "good morning" -- just cold energy from the start. When they asked what was wrong with my car, I even brought a paper from another mechanic to help. But guess what? I waited all day with zero updates, only for them to call and basically repeat what the other mechanic already told me. They never even touched my car that day. I had to make another appointment because they didn't do anything the first time -- even though they told me to bring it in. This is the only place I could take my car to, so I paid the $200 for a diagnostic, only to be told it would cost $20,000 to fix! Seriously? My car was $20K brand new, and I only have $1K left to pay it off. Why would I buy a new car when I'm almost done paying this one off? They quoted me $13K just for parts -- but I found the exact same parts elsewhere for under $1,500. And a mechanic who will install them for way less than they were charging. Miss Chelle even told me, "Yeah, I knew you were going to have a heart attack after seeing this -- it's time for a new car." No, it's time for people to stop getting scammed. This place is unprofessional, overpriced, and completely lacking in customer care. Thankfully, I found someone else to do the job right -- for a fraction of the price. Don't fall for the hype. You deserve better service and honest pricing.

I was on my way into South Bend when my check engine light came on, several hours' drive away from…read morehome. I stopped into Jordan Ford without an appointment, and they very quickly made time to check out the car and give me some likely causes. I felt better getting back on the road and was able to share that information with my shop at home. Thank you Jarrid for fast and friendly service!

We're traveling across country in our RV and thought we had transmission problems. Our motorhome is…read morebuilt on a Ford chassis so we took it to Jordan Ford. The diagnosis turned out to be a bad catalytic converter. Jordan Ford was very helpful in getting us a new converter And installing it and had us back on the road in just a couple of days. We feel like the service was superior and the pricing Was fair.

Bought a used car at Basney and with in 24 hours had a problem with the vehicle called Basney and…read moreservice said bring it in we will look at it and to my surprise the costly repair was free of charge. I can say Basney is great and not like most dealerships that just tell you sorry sold as is. Thank you again Basney.

I made an appointment at 9:30 to get my car fixed which I was told would take 2 hours. I arrived…read moreat 9:20. At about 11 I looked in service area and my car had not been moved. When I asked service about why did I make an appointment, she was rude and walked away. I did not leave until 2:45 pm. There is so much more I could add here of the service managers and the treatment I have received but I only have so much space. I will not go back nor ever recommend this place to anyone.

There has been a steady decline in customer service since the changes in ownership. Very limited…read moreinventory and they require a deposit of 2500.00 before they will search for a vehicle from other dealers. Lexus is a great product, but this dealership appears to be out of touch with the luxury brand that is Lexus. It is probably because of the owner is a large company with policies that don't work in this market.

Purchased a pre owned vehicle on Christmas Eve, by March it was discovered that their negligence…read morewhile servicing the vehicle caused over $6,300 in damage. The vehicle was parked from the day we bought it until late January. It had to go to another shop to be repaired. Jordan refuses to stand behind the vehicle. We are done fighting with them. I would warn anyone from doing business with them. They are NOT customer focused, they only care to make the sale. It's a buyer beware for sure.

I have always had great service Terry C has been great on…read morethe sales and Brett in service does a great job. Keep up the good work

TERRIBLE CUSTOMER SERVICE!!!…read more I've been a loyal Gates customer for over 15 years. I've purchased multiple vehicles from here. I have referred multiple people who have purchased vehicles from here. I consistently have gone here for vehicle maintenance and oil changes. The salesmen I have always dealt with, Bill Alter- does a phenomenal job at finding you the vehicle that you want. But after that, you're SOL. Gates does not care about their loyal customers. Once you're on the hook for a vehicle, they do not take care of you. After an oil change, I used their car wash. The streamers on the side got stuck in my mirror, pulling the back plastic piece off. Gates refused to do anything. Would not fix the issue and I was stuck making an insurance claim. Just last week, I went for an oil change. Spent $98. I paid the invoice and was told I had a 'small oil leak' .. nothing further. Got in my truck & noticed the technicians did not even reset the oil life on the dash. Not the end of the world, just lazy. An hour later, I am leaving an errand and notice my dash is lit up, with the parking brake turned on. I did not utilize my parking brake & have rarely ever used it. Found this strange. I pushed the parking brake button and it did not turn off. Tried multiple other ways to try and release it. Nothing. I contacted Gates and explained I was just there for an oil change and tire rotation and all of a sudden the parking brake is activated. I was told by an employee they would make it right and they would contact the manager in the body shop. The manager, Jason (long weird last name) contacted me back. Told me there is nothing he can do about it; but if I want to PAY for a tow back there, they can take a look at it. Furious. I had no issues with my vehicle, a 2020 Silverado with low miles and NO PRIOR ISSUES. Jason stated there was NOTHING the technicians could have done that would've caused a faulty brake sensor to activate. Thus I paid for a tow and waited for their technicians to look at it again. Employee Jared Peek, HIGHLY RECOMMENDED. Professional and helpful. Got under my truck and looked at it. Somehow, the actuator on my rear tire got cracked and needed replaced. How in the world does that just so happen to occur? Well..... I have reason to believe, but obviously can't confirm without video footage from the body shop, while rotating my tires, a tech let my tire fall against the actuator, causing it to crack. So I was forced to spend another $80 on a new parking brake actuator right then and there- or possibly be stuck without my truck all weekend, while they fixed their mistake. Roughly $100 oil change. $80 park. $150 tow. For Jason to tell me it's not their fault or problem. DO NOT RECOMMEND FOR SERVICES. They don't care about your loyalty.

The staff is amazing! We've purchased a couple cars there and they've never been anything but…read morehelpful, and the vehicles reliable.

Bought a vehicle PLUS the bumper to bumper warranty the salesman promoted. I understand the…read morevehicle was sold as-is.. but the dealer wouldnt help with the insurance he sold me.. after 1 day the engine failed. The insurance denied the claim stating that it was a "pre-existing condition" and there are "missing miles" STAY AWAY FROM THIS DEALERSHIP!!