I desperately wanted the chance to buy this wheelchair van. I first reached out on the fifth and…read morewas told that although it was listed on their website, Facebook, and cars.com, that it has been taken off for a paint job due to rust. I asked when it would be in and was told Wednesday January 14th, but that they would call me when it was in for sure. That day came and went and I heard nothing. I reached out again and was told it is still in the shop. Fast forward to today, I reach out to Alex with a "?" as I still heard nothing and was met with a message saying that someone else is scheduled to look at it. I called frustrated and was met with "well, several people reached out before you so we have to go through them first". Never was I told that before today once. If you're looking for a wheelchair van, do not bother with this place as you can wait 2 whole weeks for responses, reach out multiple times, and still get passed over. If I could give zero stars I would. I have attached pictures as proof of lack of response and for when I first reached out. Edit for a reply to their Google reply as I could not reply to it via Google: The owner's response makes this look like a "miscommunication," which is not accurate. Over the course of approximately two weeks, I checked in multiple times and was repeatedly told the vehicle was still in the shop and that I would be contacted when it was available. At no point during that time was I informed that there was a line of interested customers or that others had priority. I chose to end the conversation because trust had already been broken. This dealership had multiple opportunities over two weeks to be transparent and chose not to be. I was not proactively contacted with an apology or clarification; instead, I had to reach out yet again to learn that the vehicle was effectively unavailable. Under those circumstances, it was reasonable to disengage rather than continue working with a dealership that had withheld material information. Also, I am not located in California, I am from Indiana so apologies for that not being reflected accurately.

I bought a vehicle from them and an extended warranty. Now not even 2 months later the left control…read morearm needs replaced and warranty doesn't pay for it... just be careful buying a warranty or car from them. On my way home after I bought it the bolt came out of my right side brake.

I just bought a car from West Point Auto and I want to say it was the easiest process I have ever…read moregone through with buying a car. There was no pressure to buy just answers to questions I had. Before I bought the car there were a couple of concerns I had and they were fixed immediately. My husband had had a stroke and was not able to be a part of the process. We had been to several other used car dealerships that tried to take advantage of the fact that it was my first time buying a car on my own but Jason took his time and let me go at my own pace. We love our new car and after checking around we appreciated the very fair price . I would recommend them to everyone looking for a used car!

If I could give a negative rating if I would. West Point Auto Sales. Buyer beware. My son purchased…read morea 2017 Ford Escape for 13000 dollars with a Level 3 warranty that cost an additional 2600 dollars. 8 months later the car had to be towed to the dealership for the entire dashboard being lit up in red telling him to turn the car off immediately. It was a coolant sensor which cost $466.00 to repair with the additional extended warranty, so he paid it. A month later the check engine light came on again so he bought a code scanner and found out it was a misfire in cylinder 1 so he took it back to their service department to be fixed but the service rep listened to the engine running and told him it could be the spark plug and the coil pack. He told him it would cost a lot more for West Point to fix it and it would be cheaper to fix himself. So he did. A month later the check engine light came on again. He finally had to take it in to their service department to look at because the car would not accelerate on the highway. They told us it would be 2 weeks before they could even look at it, so he left it hoping they would look at it sooner if someone cancelled. Surprise. We had to call them after 3 weeks to find out what was wrong with the car. My son was told the head gasket was a bust and it would be too much time to repair and they couldn't get parts for 2 months. The best option was to replace it with a used engine that had 78,000 miles on it for 7100 dollars. They handed me an invoice for 10,644 dollars in order to repair the car, but said that wasn't the cost! We confronted Jason about selling stripped down warranties where important boxes on page 4 were not checked and he said that would have been a surcharge. We never even saw those boxes at the time of sale nor did we have the surcharge option. I asked the service department to produce denial paperwork for the repairs and I asked the warranty company to produce denial paperwork. I still haven't gotten it and that was more than 2 weeks ago. In a nut shell, they sold us a car they knew had these issues because there is literally a class action law suit brought against Ford for this very problem and probably used a sealant like KSeal to hide the problem for a while, sold us a stripped down DOWC (which stands for dealer owned warranty company) and then basically told us there was nothing they could do about it and pretty much they didn't care. In addition their service department guy wanted to assault my fiancé in the parking lot and then called the police on us. The Better Business Bureau has been contacted and a complaint has been filed along with a complaint to the Michigan department of the Attorney General. If you have gotten to this point, you can contact me at kapage1970@yahoo.com and I will be happy to pass along any information in regards to what I have found out about the warranties and their shady business practices.

Couldn't ask for anything more, super friendly and responsive, helping me find a perfect car for…read morethe family at a fair price...

Wanted his truck. He said he was leaving for the day so we couldn't see it. Asked if we had to…read morebring cash and what time he opened in the morning. Headed out early (it's a 2 1/2 hour drive). Texted we were on our way and he said he sold it the day before. What the heck - we wanted to go the day before. If someone showed up the last minute and gave him a deposit over the phone, he should have called us first and asked if we wanted to leave a deposit. Not good customer service to tell us he won't be there for us to see it, then sell it to someone else.

Better customer service and cars that doesn't have bumpers glue on I need better mechanics to work…read moreon repairs

Wahoo! Jeremiah Patrick's Auto Group is amazing! They have family-friendly staff that are upfront…read morewith you and really want you to get the best deal. Every car we looked at was very clean and they were very honest about things that still needed fixed with some cars. Although we unfortunately had to buy through the group rather than through a bank, they were very considerate of our budget and showed us the best cars they could sell to us for their prices. AND, you get FREE oil changes when you purchase from them! Along with the oil change, when they do it they perform a preventative check to make sure theres nothing majorly wrong with your car. GM Stephanie is very knowledgeable in her line of work and knows how to get work done efficiently and quick as possible, because really who likes waiting around to see if the deal is going to go through? The quicker, the better. 5 stars to Patrick Auto Group!!!!!!!!!

I'll just tell you my experience, and you be the Judge. I was looking for a specific car via Auto…read moreTrader, and found one at Image Motors. I submitted a email request for info...No response. Auto Trader Follows up with a "Were you contacted" email, I responded "No" and a 2nd email was sent with no response. I then stopped by the Lot, and spoke to sales Rep "Ethan". reviewed car, made an offer. He Promised to review with Manager and call back, but did not. I called to follow up and received another excuse. Then emailed AGAIN! NO REPLY! Then stopped AGAIN, spoke with Rep. "Jonny", reviewed car, made offer and asked for Carfax and Call-back. He promised to supply but AGAIN did not. After a few days I called Jonny, we discussed Car (AGAIN) agreed on Price, based on my receipt of Carfax. (Verbal Contract) I have since called multiple times left voice mails with no call backs! THIS DEALERSHIP IS OBVIOUSLY FOCUSED ON SOMETHING OTHER THEN SELLING CARS! #MoneyLaundering??

From the owner: Good Credit- Bad Credit - No Credit - We have lenders for every situation! Image Motors has held an…read moreA+ Rating with the Better Business Bureau for over 10 Years and we consistently stand behind the vehicles we sell. We are not looking for the "quick sale" or the "quick dollar"; rather, we choose to create a buying experience that is relaxed, transparent and enjoyable. In other words, an experience that leaves our clients anxious to come back for their next vehicle.

Haven't bought from them yet, but I sure will. I was in there a few months ago, just to look. I…read moretold the salesman I wasn't ready to buy that day, but he never pressured me -- just took the time to explain the process to me, and show me how they could help me get the type of car I wanted, once I was ready. He was very patient and answered all my questions. I've heard nothing but good things about this dealership, and when I'm ready to buy my next car, in a month or so, I'll be heading to Pioneer.

From the owner: Pioneer Auto is the leading "BUY-HERE PAY-HERE" In Northern Indiana! Why?....We are different than…read moreany other.... truly a unique experience. Since 1988, Pioneer Auto has helped everyday normal people, drive the nice late model cars, trucks and vans that your family deserves. Pioneer Auto has three convenient locations in Northern Indiana to serve your needs. There are no outside finance companies. You deal with ONLY Pioneer Auto and their friendly, knowledgeable staff. We pride ourselves in selling clean late model vehicles. The pioneer of used car financing, wants to help YOU drive a late model vehicle off one of our lots! EASY 10 minute approval and you may choose from any vehicle in our inventory.... that's right, we will not tell you what you can or cannot buy! YOU tell US what you want!!! Pioneer Auto has very easy credit terms. So, if you have had credit problems in the past, we can help put you in a vehicle with low upfront out-of-pocket cost and low weekly payments. Let Pioneer Auto show you just how different we are. Apply online, give us a call, or stop in to the location nearest you, and let your Pioneer experience begin!!!