People at Carsmart are nice to interact with, but buyer beware you may get a lemon that they will not stand behind. When buying a car I was told they stand behind the cars they sell. In the fist week after purchase the engine started making a knocking noise. When I reached out to Carsmart they told me there is no warranty, but we can schedule a time to bring it in for service at their service shop. Appears they only stand behind the service counter to collect money to repair the broken cars they sell.
Beware when you're looking they say there is 3 months 3000 mile warranty, but if you negotiate a lower price they remove the warranty without telling you in the negotiation the removal is part of accepting the negotiated price. At signing I do remember a document slipped in that said it was as is, but they were fighting me over signing arbitration papers and I was late for work so I overlooked it and am now stuck with a lemon.
They may be nice and may say they back the cars they sell, but when it comes time to backing their words you will be stuck pouring more money into the lemon they sell you.
UPDATE From Owners Response: Dealer did offer to fix the issue, at my cost. This is not standing behind what you sell, seems more a lets sell a broken car and then make more money charging them to fix it. They say they serviced and inspected the vehicle and gave me all the information needed to make a decision, yet the vehicle began having turbo issues pretty much immediately after purchase. Integrity is demonstrated by how a person acts when things go badly, not how they behave when all is going well. CarsMart staff have shown they lack integrity and will stick you with a bad product to make a buck. If you read this, see other reviews here, google, Facebook, etc. You will see a theme of CarsMart getting great reviews when all is well, but once things go bad they will refuse to help you and they will make sure to make up a whole buch of excuses, I mean "reasons" why they were not able to back their word. You can make your own decision, but I recommend finding another place to purchase a car or to have your car serviced. read more