Great customer service always happy to help an always willing to show you where stuff is!read more

If I could rate it 0, I would. The pharmacy is awful. They genuinely do not care about customers…read more I've had issues with them giving me incorrect information in the past regarding my families prescriptions. The tell you things aren't covered that are and it usually requires numerous calls to get it straightened out. My current issue has been going on for 3 weeks now. Hours on hold between CVS and our insurance. They are rude, do not care if you get your medications or not, and have no interest in doing any research on their own to figure out the actual issue. Just awful! I will transferring all of our medications to Walgreens.

Useless, rude staff, act like you ruined their day by coming in, long wait times, texts that…read moreprescriptions are ready when they are not, unfriendly and unwelcoming. Terrible experiences the last couple years here, time to switch to the hopkinton location

I went to CVS in Milford Ma on Main St and I was very impressed with a pharmacist named NANA, He…read moretook the time out of his work to help my friend with a new medication. He also gave us a written printout of all the meds she was on and all the interactions with the new meds she was taking. He went above and beyond his job. I would like to publicly thank him.

The staff is incredibly helpful and kind! The only problem is they need to hire more staff!!! I was…read morein line waiting to pick up my prescription for literally over 30 minutes! Now that is insane and unnecessary! The pharmacist was on the phone which is fine if you can multitask! So I had to sit and wait longer for him to literally just glance at my script to make sure it was ok! Not even to count or sign but he just had to glance! That's just ridiculous! The staff who grabbed me medication for me was the absolute best! So despite the longest I've ever waited in line and despite the unpreparedness, the staffs kindness made up for it

i have gone here twice in the last week to print pictures. Both times the staff has been…read moreoutstanding and so helpful. Today, Nico had a line of people waiting to check out. I sat at the kiosk and when available came over and assisted me. He vollied between helping me and checking out people. On every interaction he was beyond pleasant. He should be commended for his customer service skills. I won't hesitate to return to this store .

The CVS Pharmacy in Franklin Massachusetts is your typical CVS Pharmacy. As usual they offer a…read morelarge variety of products from personal items, vitamins, medicines, household items, cards and food. I even found my favorite Peeps. And of course this is the Pharmacy with a Drive Thru.

I had a black guy "help" me getting needles for my insulin pen…read more I have NEVER met anyone that didn't know his job, products or how to behave. He came back with 6 or 7 instead of the box. I found on the website what I was looking for. So it came down to what I was looking for was a CVS brand and the CVS store doesn't sell CVS brands. Bottom line call before wasting yout time with, in my case, a boy who is only a DEI hire.

I've been trying to fill a prescription for two weeks. I selected them to contact my Doc for a…read morerefill. I followed up online, and my acct said it was approved. I never heard from CVS, and I can no longer speak to a pharmacist because of their new automated phone system. So I drove there, only to be told it's no longer covered, and I need a new prescription. My Doc did that, and CVS site said prescribed, 3 refills left, so I went to pick it up, only to be told it wasn't filled because it's not covered. No communication regarding this...So now I call Medicare. The first med is in fact covered. CVS lied to Medicare and said Doc never prescribed. He prescribed the second one too, but the generic isn't covered...he didn't prescribe the generic. I'm now switching pharmacies. This not the first time I've had probs getting meds at CVS, and one time it was critical! We had to go back to the hospital to get meds after I had surgery. Goodbye CVS!

The best employees the store is always clean And the…read morepharmacy is helpful and knowledgeable

Another wonderful CVS Pharmacy…read more Another store that has that AWESOME remodel, like Dedham & Newton Highlands, which is extremely AMAZING (in comparison to other CVS stores and other pharmacies). Clean, new, and includes all essentials at good prices. Store is organized, and everything is priced well and correctly. This location has a drive thru pharmacy as well, if this is your pharmacy that may be useful. Only problem (I had the same issue yesterday with another CVS): the parking lot of this store is fine, but is tiny. If you pull into any of the parking spots near the storefront, it is incredibly hard to back up out, and it is very confusing to know how to exit the plaza if you aren't from the direct area. Signs, and expansion of the parking lot would be useful, yet for now it works pretty good for me.

I can't believe how poorly run this CVS is. I ordered something to be printed at this location…read more Needed it for an event. Got a message it was ready. Drove there to learn that not only was it not ready, but the printer was broken. I was told they would reach out if the printer got fixed and my order was ready. So I drove an hour to the party without it. While at the party I got a text telling me my order was ready, so I drove back. When I arrived the woman behind the counter was shocked to see me, and said "I feel very badly, as it's still not ready. That wasn't a message you were supposed to get". So yet again I left without what I ordered and needed. There are no words for how much I dislike this store and its inability to actually treat its customers properly.

Takes days to fill a prescription. Text on pill container too small to be read. Must be federal law…read moreagainst that. Lousy customer service.

They get a prescription from my doctor and sit on it for days saying it's "in progress"read more

Very engaged staff. Michele has been through these things 100 times or more and knew exactly what…read moreI needed and also made sure I didn't buy/pay too much. Very down to earth atmosphere. If you're still going to CVS, you're missing out.

I have taken my bussiness else where for many reasons bouvier has over drafted my account twice,…read morebeen late with medication delivery and mistake on my medication. I would not recomend bouvier to anyone!!