First, the flight was delayed with no updates. At the posted boarding time, we knew there was an…read moreissue because they hadn't even provided a gate. When we finally were told to board, we were yelled for not having our passports ready, even though it was a local flight and we were not told previously to have them out. We were flying business class, and the seats did not even have extra leg room. It was a short flight, but business class amounted to sitting in front and receiving a snack and drink. Then we arrived in Madrid, where after 90 minutes, we started to ask, and an employee told us they were coming and we just have to wait, but we hadn't even given him our flight number yet! The next person we spoke to confirmed they were lost. They told us that we could buy replacement clothing and essentials and we would be reimbursed. Over the course of 3 days, they never contacted us, forcing me to call them repeatedly for updates, only to be told to go buy more clothes. The only instruction we were given was to avoid "luxury items" which we did. In the end, we sent in all our receipts to be told that they were reimbursing less than half our expenses because "only 2 of 4 bags were delayed for 2 days.." When I corrected them that 2 of 2 (all) bags were delayed for 3 days, they said that did not change their reimbursement calculation. I will avoid Iberia at all costs in the future and recommend everyone do the same.

I understand that a lot of people only write a review to complain or to voice a bad experience with…read morean airline. I had a good experience with Iberia. Weeks before my actual flight, I got an email saying that I could "upgrade" my itinerary by choosing "priority boarding". I did for like 8 euros and I am glad I did. During boarding I got into Zone 2 and I got lot of overhead space for my roller board bag. No issues there. The crew was friendly, the only thing is you have to pay for anything...water, soda, drink snacks...nothing is complimentary. We left on time and arrived on time. Good experience.

I reached assistance and decided to call this business at 1833683 (8600) . The response time was…read moredecent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

I reached assistance and decided to call this business at 1833683 (8600) . The response time was…read moredecent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

This level of POOR Customer Service was 1st ever experienced in all our travels. Would never fly…read moreRyan Air again if they were the last standing. Grateful we were able to eventually board and land safely at our final destination today. Travel with them at your own risk, but remember you were forwarned. We learned our lesson the hard way!

Terrible bag check in lack of people and service. Don't fly with these guys…read more Use someone else

My sister and I checked in Delta in Ricmind VA for flight to Lindon. They put my luggage under her…read morename by accident. They lost my luggage and when I arrived in London was told it never got on the plane. I AM NOW on a 2 week cruise to Spain, Italy, sardinia and France with No Clothes toiletries swimsuit. The airline said they would have it to me in first port. I WAITED 3 DAYS AND AT the port NO LUGGAGE!! THEY told me now they will get it to me in 3 more days at next port.. that will be 6 days I to my 14 day cruise...I can't participate in formal night swimming both things I enjoy. I HAD TO visit shop doc to get meds$$$. THE cruise line (Princess) has been a gem free laundry service, and helping wirh calls to Delta..and before you say it YES I have cruise insurance but really 500 dollars to reimburse my purchases but I still lose out on all the activities I can't participate in...Delta you Bite!! NEVER AGAIN WILL I USE THEM!!​​

Delta at MAD did a great job. Very well organized boarding process. Clear queues for Sky Priority…read moreand for Economy. Lots of seating in the area. Delta Sky Club members also have access to the Sala Cibeles here. One note is that the Delta gates are VERY far from the immigration desks when you're arriving and they are VERY far from the security checkpoint when you're departing.

Definitely the worst airline I have ever flown. Serious price gauging.. charged us $75€ ($90) per…read moresuitcase to check our 4 bags of luggage. (€300 total). I have flown often, but this airline had the smallest leg room ever. Old plane. The 4 "complimentary" sodas were $20... nothing complimentary here! Don't make same mistake we made. Don't ask for water or drinks. They charge you. Avoid.

I cant even give this airline a quarter star. They are so bad and stupid. Example.... we taxied…read moreback to the gate cause of a problem with the reverse on the plane. So they turned the air off and put on the heat those morons

Checking in at Barajas the gate agent didn't speak English nor Spanish well and wasn't the nicest…read morebut I let it go. While on the plane service was pretty standard was provided with a welcome drink, amenity kit, nice dinner, tons on movies onboard, comfy seat, nice flight attendants. Galway through the flight we were given ice cream and prior to landing sandwiches which I got an extra one since they were good. It's my airline to fly on out of Spain hands down.

Dakar, Senegal to Madrid and Madrid to Las Palmas were the absolute worst business class seats and…read moreservice I have EVER experienced -- and I have traveled extensively for many years. 4 seats across. No offer of even a drink. Both planes looked like the original configuration was for a no class airline like the old People's Express or current Front or Spirit. Absolutely horrific--and EXPENSIVE!

I have flow with AirEuropa about 5-6 times, all connecting through Madrid. I specifically chose…read morethem since they are a SkyTeam partner, and they offer pretty cheap fares. You're able to bring on a personal item and carry on baggage (they also don't seem to weigh carry on bags, unlike budget carriers). Notably, as a SkyTeam elite member you get a free checked bag and seat selection for regular seats on a basic economy ticket. Pretty good benefits, when things go right. Well the drawbacks are that AirEuropa has been late on half of the flights I've been on, specifically the Madrid-Barcelona route on their Boeing 787 (Flight UX7703), which seems to have a bunch of mechanical problems. The times I've been on this route, it's been delayed due to mechanical issues. Other routes I've been on (Malaga, Lisbon, Frankfurt) are on their 737, and I haven't had as many issues with those flights (if any, a very minor 20-30min delay if any). When you factor flight time, going to the airport, security, and then add on top the delay, it's definitely faster taking the train vs flying MAD-BCN in the experiences I've had. Even though AirEuropa is considered a "main line" carrier, its domestic European routes do not include any amenities (eg no free snacks or drinks). But this is to be expected as it is part of the growing trend of lowering costs by the European air carriers, to be competitive with budget rivals like Easyjet, Ryanair, and Wizz. Now this begs the question? Would I fly with them again? Yes, but not on the Madrid-Barcelona 787 route. I don't recommend this route. I have had too many big delays on this route, that in the future I would prefer to avoid it. But other routes? Definitely, if the price is good.

Absolute worst airline of my entire life !!! I would never recommend booking with them and i fully…read moreregret my experience. I would rather pay twice as much for the tickets than go through this experience again. terrible customer service and communication, over an extra $300 for baggage, the SMALLEST seats imaginable for international flights, food that was worse than a gas station, and on top of that all 4 flights were extremely HOT/no AC. I regret this booking so much. Completely ruined my engagement experience. DO NOT BOOK with air AirEuropa

The flight from Madrid to Dallas was uneventful and pretty comfortable with a seat cushion. We were…read moreinformed during the flight that our connection from Dallas to San Antonio was canceled due to bad weather. The next 5 hours at Dallas was spent shifting from gate to gate (one terminal change, which is a nightmare in Dallas) until we finally asked for a hotel room. It was already after 2300 and we would have had a difficult time finding an Uber in San Antonio. Next day, finally boarded a plane home and then found my suitcase had been mangled. I submitted a claim and American made good on a replacement. Despite all difficulties, American took care of us.

Had a very nice flight into MAD from JFK on American Airlines. The staff and flight agents were…read morehelpful. The Premium Economy seats were comfy. The flight was actually pretty quick too. AAbsolutely love flying AA!