CHECK-IN Iberia asked us to arrive four hours before our…read moredeparture from Madrid, so we did. The monitors did not show us which desk to check in at! The desk for Tokyo check-in helped us. Please tell us where to check in. WEIGHING HAND LUGGAGE Several people were boarding the plane without having their hand luggage weighed. The check-in desk did not weigh our bags! There was a line near the gate, but we did not know that it was to weigh bags. We joined the line for our group and had to leave it to weigh our bags! The weighing line was too long because there were 2 scales but only 1 hardworking agent! Please remind pax by WhatsApp to weigh their bags at the gate. And put up A BIG SIGN near the gate & next to scales that pax must weigh bags for a smooth boarding process.

I understand that a lot of people only write a review to complain or to voice a bad experience with…read morean airline. I had a good experience with Iberia. Weeks before my actual flight, I got an email saying that I could "upgrade" my itinerary by choosing "priority boarding". I did for like 8 euros and I am glad I did. During boarding I got into Zone 2 and I got lot of overhead space for my roller board bag. No issues there. The crew was friendly, the only thing is you have to pay for anything...water, soda, drink snacks...nothing is complimentary. We left on time and arrived on time. Good experience.

I didn't expect much from this discount airline but didn't expect to get ripped off…read more Upon check-in, we weighed our 2 lightest bags first which we paid for in advance. Upon weighing the 3rd bag, the agent told us we would need to pay for it which I expected. What I didn't expect was that it would be $80! I later found out that bags are priced by weight, so the agent could have charged us for one of our lighter bags. I also found that we also could have openned up the app right there and paid another $15 for a 3rd bag. So I'm pissed that we got a sh!thead agent who knowingly charged us more than she had to. This is certainly cultural for the airline where they do not instill in their employees the need to take care of their customers best interests. Honestly I would probably fly them again if it was really cheap but only because I know better about their baggage scams and crappy customer service.

If I could give them a zero, I would. Lost one bag; after days of telling us it would be on a…read moreflight that day, it never arrived. Finally arrived 5 days later and I picked it up from the airport literally in the nick of time to head to a cruise, where my luggage never would have found me. Rude employees at the airport, useless employees regarding lost luggage and now, I can't make a claim for the replacement items I bought because their system won't recognize the booking code on my ticket. Had to write corporate offices in Spain and will sue if I have to.

The came out immediately this time! This has never happened for me. I travel to this airport 3-4…read moretimes a year. Typically, its 20 minutes to an hour wait. What a great experience.

Hot mess! Very unorganized to return to the states in Feb absolutely a mess!…read more We arrived early for our travels and it didn't matter. There was no flow, no organization. Staff was unhelpful and rude. I was astonished at the way the airport security was run and disappointed.

My sister and I checked in Delta in Ricmind VA for flight to Lindon. They put my luggage under her…read morename by accident. They lost my luggage and when I arrived in London was told it never got on the plane. I AM NOW on a 2 week cruise to Spain, Italy, sardinia and France with No Clothes toiletries swimsuit. The airline said they would have it to me in first port. I WAITED 3 DAYS AND AT the port NO LUGGAGE!! THEY told me now they will get it to me in 3 more days at next port.. that will be 6 days I to my 14 day cruise...I can't participate in formal night swimming both things I enjoy. I HAD TO visit shop doc to get meds$$$. THE cruise line (Princess) has been a gem free laundry service, and helping wirh calls to Delta..and before you say it YES I have cruise insurance but really 500 dollars to reimburse my purchases but I still lose out on all the activities I can't participate in...Delta you Bite!! NEVER AGAIN WILL I USE THEM!!​​

Delta at MAD did a great job. Very well organized boarding process. Clear queues for Sky Priority…read moreand for Economy. Lots of seating in the area. Delta Sky Club members also have access to the Sala Cibeles here. One note is that the Delta gates are VERY far from the immigration desks when you're arriving and they are VERY far from the security checkpoint when you're departing.

This level of POOR Customer Service was 1st ever experienced in all our travels. Would never fly…read moreRyan Air again if they were the last standing. Grateful we were able to eventually board and land safely at our final destination today. Travel with them at your own risk, but remember you were forwarned. We learned our lesson the hard way!

Terrible bag check in lack of people and service. Don't fly with these guys…read more Use someone else

Easyjet, depending on which airport you're leaving from, is a hit or miss. You are flying into…read moremajor airports, but the staff vary by country in Europe. When we were flying from Madrid to Lisbon, someone got sick on the plane and they held up our plane for 4 hours! To get 3 people off the plane! It was ridiculous and no updates on what was going on! Another time, when the flight from Nice to Marrakech was cancelled due to the rain. They kept us on the plane for 3 hours. Another 6 hours to get our hotel and taxi vouchers for the night. Another 3 hours wait to get a taxi and get to our hotel. Logistics for this airline is just nonexistent. In Madrid, we didn't have a sticker for the stroller and the guy at the desk told us to go back through the gates to get one when our flight was leaving in 15 minutes. We argued with him and he finally got us a ticket from his desk! We missed a flight leaving Marrakech and the next flight was in 3 days. Seriously!?! We had 20 minutes left until the airplane left but they wouldn't even let us get to the gate. I get that my husband was the weirdo who got the time wrong, but make exceptions sometime instead of giving people the only other option to be stranded in a city for 3 more days! Next time, stick with the trains when leaving a city to go to another country nearby.

easyJet has to be the worst airlines out there... flew to Madrid from Paris and was the absolute…read moredecision ever and won't do it again. Not only was the staff rude and made us check our carry on they ruined it. Pay the extra money to fly using another airlines.

Definitely the worst airline I have ever flown. Serious price gauging.. charged us $75€ ($90) per…read moresuitcase to check our 4 bags of luggage. (€300 total). I have flown often, but this airline had the smallest leg room ever. Old plane. The 4 "complimentary" sodas were $20... nothing complimentary here! Don't make same mistake we made. Don't ask for water or drinks. They charge you. Avoid.

I cant even give this airline a quarter star. They are so bad and stupid. Example.... we taxied…read moreback to the gate cause of a problem with the reverse on the plane. So they turned the air off and put on the heat those morons