A few months ago I left a rather interesting review about this place, and while that did happen I…read morejust have had a change of heart and wanted to thank you for the highlights of the situation such as finding us a hotel to stay in and send back half of us a day earlier, also for the drink and sweet treat you gave us as compensation as they were very delicious and what I've come to realise that all that happened created many memories for my classmates and I as those moments helped us bond over shared experiences so it wasn't all bad! And you made us have a quite nice flight back with good seats aswell which was a highlight

First, the flight was delayed with no updates. At the posted boarding time, we knew there was an…read moreissue because they hadn't even provided a gate. When we finally were told to board, we were yelled for not having our passports ready, even though it was a local flight and we were not told previously to have them out. We were flying business class, and the seats did not even have extra leg room. It was a short flight, but business class amounted to sitting in front and receiving a snack and drink. Then we arrived in Madrid, where after 90 minutes, we started to ask, and an employee told us they were coming and we just have to wait, but we hadn't even given him our flight number yet! The next person we spoke to confirmed they were lost. They told us that we could buy replacement clothing and essentials and we would be reimbursed. Over the course of 3 days, they never contacted us, forcing me to call them repeatedly for updates, only to be told to go buy more clothes. The only instruction we were given was to avoid "luxury items" which we did. In the end, we sent in all our receipts to be told that they were reimbursing less than half our expenses because "only 2 of 4 bags were delayed for 2 days.." When I corrected them that 2 of 2 (all) bags were delayed for 3 days, they said that did not change their reimbursement calculation. I will avoid Iberia at all costs in the future and recommend everyone do the same.

I didn't expect much from this discount airline but didn't expect to get ripped off…read more Upon check-in, we weighed our 2 lightest bags first which we paid for in advance. Upon weighing the 3rd bag, the agent told us we would need to pay for it which I expected. What I didn't expect was that it would be $80! I later found out that bags are priced by weight, so the agent could have charged us for one of our lighter bags. I also found that we also could have openned up the app right there and paid another $15 for a 3rd bag. So I'm pissed that we got a sh!thead agent who knowingly charged us more than she had to. This is certainly cultural for the airline where they do not instill in their employees the need to take care of their customers best interests. Honestly I would probably fly them again if it was really cheap but only because I know better about their baggage scams and crappy customer service.

Can I give Vueling less than 1 star? So many negative reviews on this low-cost carrier and I…read morethought that won't happen to me. I was wrong. I had an issue with 2 carry-ons that complied with cabin baggage requirements, and even paid $25 each at the time of booking to check the bags in the hold (carry-ons were $15 each; I didn' care if I paid $10 too much). But they not only refused to let me carry them on, they charged another $130 (not a typo). The gate agent told me I could file a claim and get a refund, which turned out to be false. After weeks of trying to convince Customer Service that I paid for the bags to be in the hold -- and that's exactly where they put them -- they prevented me from talking with a supervisor, denied the claim, and refused to issue any refund or even partial credit for future travel. (You'd think that'd be a win-win, as I'd be spending more money with Vueling and give them a second chance.) Now, no way I'm flying Vueling again, and I'd caution you to avoid flying Vueling unless you're a glutton for punishment, hidden fees, and awful Customer Service.

Madrid Airport (MAD) will drive you mad! It's less of an airport and more of an Olympic sport. I…read moredon't think I've walked this much in an airport in my life. You don't go to your gate here, you migrate. The herding cattle comparison feels generous. And the S gates! Those aren't gates. That's another country. Possibly another time zone. You'll clear security, think you're close, and then walk for what feels like a TED Talk's worth of time. Trains, corridors, more trains, more corridors. This place can absolutely accommodate mass movement of humans in every emotional stage of travel: aloofness, confusion, rage, and finally acceptance.

Hot mess! Very unorganized to return to the states in Feb absolutely a mess!…read more We arrived early for our travels and it didn't matter. There was no flow, no organization. Staff was unhelpful and rude. I was astonished at the way the airport security was run and disappointed.

My sister and I checked in Delta in Ricmind VA for flight to Lindon. They put my luggage under her…read morename by accident. They lost my luggage and when I arrived in London was told it never got on the plane. I AM NOW on a 2 week cruise to Spain, Italy, sardinia and France with No Clothes toiletries swimsuit. The airline said they would have it to me in first port. I WAITED 3 DAYS AND AT the port NO LUGGAGE!! THEY told me now they will get it to me in 3 more days at next port.. that will be 6 days I to my 14 day cruise...I can't participate in formal night swimming both things I enjoy. I HAD TO visit shop doc to get meds$$$. THE cruise line (Princess) has been a gem free laundry service, and helping wirh calls to Delta..and before you say it YES I have cruise insurance but really 500 dollars to reimburse my purchases but I still lose out on all the activities I can't participate in...Delta you Bite!! NEVER AGAIN WILL I USE THEM!!​​

Delta at MAD did a great job. Very well organized boarding process. Clear queues for Sky Priority…read moreand for Economy. Lots of seating in the area. Delta Sky Club members also have access to the Sala Cibeles here. One note is that the Delta gates are VERY far from the immigration desks when you're arriving and they are VERY far from the security checkpoint when you're departing.

We flew Ryanair from Sevilla to Valencia (and back). It is true that you constantly feel like…read moreRyanair is trying to screw you over- from the requirement that you print your own boarding pass (or else they charge you) to the rules about luggage weight and size (if your bag is too big, they charge you) to the reminders that if you are not an EU resident, you must stop at the visa check desk before proceeding through security (or else they charge you). When I finished reading through the 10+ emails Ryanair had sent me in advance of my flight, I felt an intense wave of anxiety. But, truth be told, both of our flights were painless- no one was really checking the size or weight of anyone's bag (admittedly, no one had anything insanely big), the flight staff was friendly (and I actually felt bad for them having to constantly sell things - food, drinks, lottery tickets, BioParc tickets), and the flight was on time. For a budget airlines, they are way better than the American alternative (looking at you, Spirit Airlines). So, in short, play by their crummy rules, and it's a cheap and convenient way to get around Europe.

This level of POOR Customer Service was 1st ever experienced in all our travels. Would never fly…read moreRyan Air again if they were the last standing. Grateful we were able to eventually board and land safely at our final destination today. Travel with them at your own risk, but remember you were forwarned. We learned our lesson the hard way!

Easyjet, depending on which airport you're leaving from, is a hit or miss. You are flying into…read moremajor airports, but the staff vary by country in Europe. When we were flying from Madrid to Lisbon, someone got sick on the plane and they held up our plane for 4 hours! To get 3 people off the plane! It was ridiculous and no updates on what was going on! Another time, when the flight from Nice to Marrakech was cancelled due to the rain. They kept us on the plane for 3 hours. Another 6 hours to get our hotel and taxi vouchers for the night. Another 3 hours wait to get a taxi and get to our hotel. Logistics for this airline is just nonexistent. In Madrid, we didn't have a sticker for the stroller and the guy at the desk told us to go back through the gates to get one when our flight was leaving in 15 minutes. We argued with him and he finally got us a ticket from his desk! We missed a flight leaving Marrakech and the next flight was in 3 days. Seriously!?! We had 20 minutes left until the airplane left but they wouldn't even let us get to the gate. I get that my husband was the weirdo who got the time wrong, but make exceptions sometime instead of giving people the only other option to be stranded in a city for 3 more days! Next time, stick with the trains when leaving a city to go to another country nearby.

easyJet has to be the worst airlines out there... flew to Madrid from Paris and was the absolute…read moredecision ever and won't do it again. Not only was the staff rude and made us check our carry on they ruined it. Pay the extra money to fly using another airlines.

Definitely the worst airline I have ever flown. Serious price gauging.. charged us $75€ ($90) per…read moresuitcase to check our 4 bags of luggage. (€300 total). I have flown often, but this airline had the smallest leg room ever. Old plane. The 4 "complimentary" sodas were $20... nothing complimentary here! Don't make same mistake we made. Don't ask for water or drinks. They charge you. Avoid.

I cant even give this airline a quarter star. They are so bad and stupid. Example.... we taxied…read moreback to the gate cause of a problem with the reverse on the plane. So they turned the air off and put on the heat those morons

The flight from Madrid to Dallas was uneventful and pretty comfortable with a seat cushion. We were…read moreinformed during the flight that our connection from Dallas to San Antonio was canceled due to bad weather. The next 5 hours at Dallas was spent shifting from gate to gate (one terminal change, which is a nightmare in Dallas) until we finally asked for a hotel room. It was already after 2300 and we would have had a difficult time finding an Uber in San Antonio. Next day, finally boarded a plane home and then found my suitcase had been mangled. I submitted a claim and American made good on a replacement. Despite all difficulties, American took care of us.

Had a very nice flight into MAD from JFK on American Airlines. The staff and flight agents were…read morehelpful. The Premium Economy seats were comfy. The flight was actually pretty quick too. AAbsolutely love flying AA!