We flew Ryanair from Sevilla to Valencia (and back). It is true that you constantly feel like Ryanair is trying to screw you over- from the requirement that you print your own boarding pass (or else they charge you) to the rules about luggage weight and size (if your bag is too big, they charge you) to the reminders that if you are not an EU resident, you must stop at the visa check desk before proceeding through security (or else they charge you). When I finished reading through the 10+ emails Ryanair had sent me in advance of my flight, I felt an intense wave of anxiety. But, truth be told, both of our flights were painless- no one was really checking the size or weight of anyone's bag (admittedly, no one had anything insanely big), the flight staff was friendly (and I actually felt bad for them having to constantly sell things - food, drinks, lottery tickets, BioParc tickets), and the flight was on time. For a budget airlines, they are way better than the American alternative (looking at you, Spirit Airlines). So, in short, play by their crummy rules, and it's a cheap and convenient way to get around Europe. read more

This level of POOR Customer Service was 1st ever experienced in all our travels. Would never fly Ryan Air again if they were the last standing. Grateful we were able to eventually board and land safely at our final destination today. Travel with them at your own risk, but remember you were forwarned. We learned our lesson the hard way! read more

Terrible bag check in lack of people and service. Don't fly with these guys Use someone else read more

Ryanair, like everyone else has mentioned, is a budget airline. What you pay for is what you get, and I can't really fault them for that. I do hate how when you're going through the website, there are all these add-ons that you can accidentally purchase, so just be wary of that! Overall though, it's pretty much exactly what you think it will be. You have to pay for your carry on, but I just had a backpack for a short trip, so it wasn't an issue for me. I thought Ryanair was pretty decent--my flight left on time and landed safely and promptly. The only thing I would mention is that some of the staff are not the friendliest, but that won't put me off Ryanair flights. For the low price, you're really getting what you pay for. read more

Ryanair - The flight! - Airlines Near Me - Madrid, M

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This is a budget airline, so the reviews where they charge you for extra are accurate. I used this airline when traveling to Paris and to Roma and never had a bad experience. I paid for my carry on, but it was expected. It was a short flight and the flight attendants were very nice and patient. Over all I enjoyed using this airline and have no complaints. Only thing is 1 of the flights were delayed by 2 hours, but that happens with every airline. read more

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We fly budget airlines all the time; domestic and international ; usually chill good experiences ; no frills though Ryanair is a budget airline I would no recommend ! Cheap flights with hidden fees everywhere (bags boarding pass and more ; they also measure bags and weigh them to exact requirements and they look for any reason to charge you extra) Kinda like when you go in for at $30 oil change and the big box auto place try's to get you to fix 10 other things and pay like $650 read more

Ryanair is The Spirit Airlines of Europe... Where everything costs arm and a leg -- i.e. be it to choose your seat, to have a glass of water, to carry on a bag that exceeds the 10 kg weight and size limits, and to have your boarding card printed at the ticket counter. I read a lot of horror stories about people bringing in bags that fit the carry on size limits at check-in but were forced to check in at the gate when strict gate agents deemed these passengers' bags as too big. With those horror stories, I felt compelled to purchase a bag online, just so I could get some piece of mind. This turned out not necessary as passengers with very large bags, expanded and busted to the max, were let on without any problems or extra surcharges. Huh? What gives? On my flight from Madrid to Tangier, I waited about 30 minutes to check in my bag. Lines moved very slowly as hundreds of people - old and young - queued up to check in bags, etc. I was afraid that I was going to miss my flight with such a long line, but eventually I made it up to the ticket counter, checked my bag, and then I was on my way to the second ticket counter, for a RyanAir ticket verification stamping (which only took like 1 second). From there, security lasted about 15 minutes and passport control another 20-25 minutes (lines can be very long!). All in all, the exit procedures took about 1 hour total... Which left about 10-15 minutes extra to weave through Terminal 1 to get to the gate. It just happened that my flight to Tangier was late, due to late inbound aircraft and possibly the Madrid Airport strike. All in all, the flight was about 45 minutes late... Not too bad I suppose. One of the things I noticed, which I stated before, was that RyanAir customers in Spain rarely check in their bags even if they exceed the max size and weight. Huh? Almost all the passengers on my flight carried on pretty big luggage, but the gate agent didn't do anything about it. Why weren't their bags weight or sized, as I read online? Perhaps the Spanish division of RyanAir is more lax and laissezfaire? Not sure. Maybe it was just on my particular flight, since there would possibly be language barriers with some of the non-English or non-Spanish speaking customers! Not sure. At any rate, what I learned is that you probably will be okay without checking in your bag within Spain/Morocco flights. On my flight, I experienced something pretty scary: A few of the customers were using their cell phones during take off and landing! Granted that cell phone communication probably won't interfere with airplane/airport control tower communications, but there still could possibly be some possible risk of disruption or interference! The in-flight crew didn't do a very good job ensuring that all their passengers mobile phones were turned off, as I had experienced and evidenced! At least on the Madrid to Tangier flight, they should have more announcements, warnings, and precautions messages in English, Spanish, French, and Arabic to ensure all customers get the same message and comply with in flight crew instructions. My overall flight experience made me feel both a bit unsafe and a bit gypped. Yes, I could have saved 30€ for not checking in my bag, but I do tend to follow the old adage "better safe than sorry". Hopefully more communication messages will be executed for future Ryanair flights to ensure security and safety. Until then, I probably will not travel with RyanAir for a while. read more

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Don't believe I've EVER awarded a single Star before. My cheery disposition can usually change any awkward moment into great service and an amazing event. Really: I enjoy people! But the three women at the Madrid airport were openly rude to my wife and me. I understand there are different cultural expectations. Working with people is part of the excitement of travel! And in someone else's culture, the customer may not always come first. That's fine. No problemo. But the three women at Ryanair, Madrid, give Methusela nightmares. read more

Ryanair - When she saw that I had finally found our gate, she promptly turned her back on me and said something my son later said was quite rude. - Airlines Near Me - Madrid, M

I had no way to print my boarding pass(es) and was charged 55 euros per person to print out a single piece of paper during check-in. That was 220 euros stolen from me, in broad daylight. Bastards!!! read more

NEVER FLY RYANAIR On 10/10/17 FR5995 was canceled due to the strike in France. We were told we could be standby on the 6pm flight out and that we would be able to check our bags closer to the flight. We had paid to be able to check 2bags. Three members of the team told us we could check our bags, a customer service rep, a baggage rep, & a supervisor. About 3 hours before the flight, we asked a supervisor about checking our bags and were told they would no longer honor that. The supervisor was EXTREMELY rude and offered no solutions to us. I informed her that 3 team members had okayed it 3 hours earlier & she called me a liar. She then turned to her colleagues & called us hopeless. This is quite possibly the WORST service I've ever encountered and I'm a customer service rep myself. I asked for the supervisor's name or badge number and was told no. The reps refused to call the supervisor again or offer any help. I will never fly with your airline again and I have told everyone I know about this service. NEVER FLY RYANAIR read more

This is the worst airline I have ever travelled with. It is not worth it because they end up attaching so many additional fees for check in, bagging, and not being an EU citizen that it ends up being just as expensive as any other upper end airline. The check in staff was rude and honestly terribly disorganized. They have three different desks for charging bags, check in, and charging for check in. That creates unnecessary complications and means some people had to make over three separate lines, sometimes even twice due to the staffs negligence. Besides the outrageous fees, the flight itself was terrible. The seats are horribly designed making it impossible to even sit comfortably. I flew from Berlin to Madrid and I was counting down the seconds to get off of the plane. Do everything to avoid this airline. read more

NEVER USE RYANAIR. SERIOUSLY. @COLLEGESTUDENTS studying abroad: I KNOW IT'S CHEAP BUT IT'S NOT WORTH IT. We flew from Budapest to Athens in Dec. 2019. Our flight was scheduled to take off at 8:55am. We made it through our gate, and onto the bus to go to the plane. Once they drove us to the plane, the doors on the bus opened and we sat there for a few minutes. Then they drove us all back to the gate and announced we would be departing at 5:20pm that evening. THEY GAVE NO EXPLANATION FOR THIS 8 HOUR DELAY. There was no refund, staff knew nothing, and we spent 11 hours in the airport. I cannot stress how terrible the entire experience was. Save your money. Save your time. Spread the word: do not use RYANAIR. read more

Worst airline ever, they will try to screw you over in any way possible, and make try to take money in EVERY WAY POSSIBLE. They changed the gate number last minute and delayed flight 2 hours no one was there to advice how long the delay will be. Yes, the prices your buy the ticket at will seem reasonable, however when you get to the checking they will try to make money off of you. Please be aware and don't fall into this trap as many of us has done. read more

Very affordable airline to travel within Europe. However, make sure you luggage size doesn't exceed their requirements unless it's by very very little. Some of their planes are uncomfortable but typically it's short flights so no big deal. I would recommend for those traveling on a budget. Don't get priority unless you absolutely need your luggage to go on cabin. Putting it in the hold and picking it up at baggage claim is free. I know they have weight restrictions but they never weighted mine. The staff can be kind of rude I guess this varies by airport. Also, if you want to avoid an absurd 55 euro check in fee, make sure to check in on your phone. read more

This is a terrible airline. There's no check in kiosks so you have to wait in line. Don't be fooled by the initial cheap prices of your ticket. They charge you for everything else. If you don't check in online and print your own boarding pass, they charge you. It cost the two of us close to $100 USD to get a boarding pass. They also cut off online check in so if you forget and try to check in online at the airport to avoid the charge, you're screwed. Absolutely hated this airline. read more

You can't get any worse than this airline. The planes are old and therefore the leather seats resemble your grandfather's old vintage Cadillac. The check in process resembles "cattle call" and there is a "gestapo lady" who goes around checking luggage to see if it fits in a really small luggage bin. She pays particular attention to folks who do not look like Spaniards and purposely singles them out. Truth to tell, this airline always has rock bottom prices but you get what you pay for and I will only fly them again if the are considerably cheaper than the competitors and I really want to go to that destination. I would highly recommend checking Norwegian Air and Vueling first and only using Ryanair as a last resort. read more

One of those nickle and dime airlines. Charge you a lot of money if you don't print out your ticket. Ridiculous!

Crap company. Wouldn't let me take a trip guitar with me on the plane; an instrument I could just put with me on my seat. I had to purchase a full extra ticket for it. Ridiculous! read more

I felt extremely bad travelling with Ryanair. -- If you check in the airport, you need to pay 55 euros per person -- and you will need to spend extra time on this process. You need to check in online, but the information about that is small script and intentionally kept as not obvious, so that as many people as possible would be caught on this trick. -- When you buy several tickets, you can only add extra baggage for all together, not per passenger -- so that you would spend extra money. -- It is departing from worst places in the airport, gates are changing several times (!) last minute and there are frequent delays -- so that they can save extra money. Stay away from Ryanair and pay a bit more for a much better service! I personally add it to my blacklist. read more

The customer service is absolutely NASTY at this company. The co-workers will yell at you and tell you that you can't fly if you don't upgrade! This is absolutely ridiculous!! I can't wait for this company to file for bankruptcy. DO NOT FLY WITH THEM!!! NASTY NASTY NASTY read more

They changed the boarding gate last minute and delayed the flight. They don't give you answers and make you feel stupid. Also, every time you fly with them you have to check in online if you don't want to get charged at the airport. Even if you do so, you have to stop by their desk to get stamped to cross the security. Ridiculous. Not worth the savings on the flight ticket. read more

Only reason for 1 star is cant do zero. Booked a plusairporttime in Rome to go to the hotel. Not only were they not there at pickup time, they were going to be 1 1/2 hours more. This is far beyond the contract. I told them I would find another way. No refund from Ryan even after half an hour with a robot chat and then a typist chat. Response was to call the taxi outfit even though I paid Ryan. I am out the $34 but Ryan is in the nofly zone. read more

Worst airline ever. We had priority boarding and followed the signs, however the non-priority passengers were boarding first. After about 100 hundred passengers boarded, I asked my husband to go to the front to figure out what was happening. After several people were very verbal about this, the employees acted as if they didn't understand. I don't speak Italian and I could understand. They didn't attempt to get a translator or were receptive about it at all. They then said that the priority line was the other side. So of course people got even more upset. One of the employees pointed to a sign at the ground at the front of the line. Please tell me how, we'd all be able to see this? This was ridiculous and very poor customer service! read more

ryanair saved my life. I got my passport stolen along with all my money, my ids, and my study visa. I told them the situation and they let me on to get back to Spain. Most airlines don't give a crap about what you have to say and they will just not let you fly. I've taken ryanair about 10 times this year and I am pleased every time with their service read more

I have never seen an airline screw people over with all these BS policies. They charged us for not printing out our boarding passes. That was $40.00 for two people each way. Who does that? We paid for our luggage $200.00 round trip. If I would have known about all these hidden fees I would have flown with a reputable airline like Iberia and Air Italia. If you think you are saving money by flying Ryanair you are wrong. Don't fall into the trap like we did! read more

Not deserving even one star, this airline is not worth to try we got fooled by cheap air tickets but the charged way more than expensive airlines for different reasons read more

Absolutely horrible experience and I would give 0 stars if it were possible. My flight from Stansted to Edinburgh was over 2 hours late and we had 4 gate changes, one of which required all passengers to board a train to the new gate only to have to turn around and run right back to our original area! This was late at night, and my booked hotel does NOT habe a 24 hr desk so the whole time I was afraid I may have to sleep outside on the street! Thankfully someone at the hotel waited for me but they charged me a 15 pound late fee. My checked bag was damaged and I could not file a claim with airport staff, because the flight arrived so late that the airport wad a ghost town. Literally no one there, even the baggage claim attendant was already gone. Throughout my whole vacation I tried and failed to get this resolved and customer service personnel have been completely useless. They keep bumping me around from department to department with a pathetic "sorry" and I have asked for a manager several times and have been ignored. Do not fly Ryanair if you value your time and posessions. They are not worth the cheap airfares- they are cheap because you get what you pay for! UPDATE: its been almost a whole MONTH of trying to get help and now, after offering nothing but a pathetic, grossly insincere "sorry", they are actually IGNORING me. I can't believe it! I've worked customer service email before; if I had flat out ignored a customer, I would be fired! read more

This airline is ridiculous! They charge for everything, especially for luggage. The seats are old, staff is rude and they do not help you with anything. They choose your seats and not seated with your family. They do not have kiosk to check in therefore you need to make a long line. Do not use them! read more

Fee to check in at airport. Luggage fee is ridiculous. They have no clue what customer service is.