Checking in at Barajas the gate agent didn't speak English nor Spanish well and wasn't the nicest but I let it go. While on the plane service was pretty standard was provided with a welcome drink, amenity kit, nice dinner, tons on movies onboard, comfy seat, nice flight attendants. Galway through the flight we were given ice cream and prior to landing sandwiches which I got an extra one since they were good. It's my airline to fly on out of Spain hands down. read more

Iberia - Premium economy dinner by DoCo - Airlines Near Me - Madrid, M

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Dakar, Senegal to Madrid and Madrid to Las Palmas were the absolute worst business class seats and service I have EVER experienced -- and I have traveled extensively for many years. 4 seats across. No offer of even a drink. Both planes looked like the original configuration was for a no class airline like the old People's Express or current Front or Spirit. Absolutely horrific--and EXPENSIVE! read more

Worst airline ever. Always delayed and employees never give us a reason. We're already waiting in line then last minute they tell us that we need to weigh our luggage. Then we get back in line, wait a bit longer, then tell us we need our boarding passes stamped which takes us out the line again. Why couldn't they do this at check in? This airline sucks. The only redeeming quality is that this flight is going to the USA. read more

NIGHTMARE ON LEVEL AIRLINES We booked on Level airline, and the flight was operated by Iberia Airlines. We got an email on day of departure from Los Angeles, Nov 18th, that our return flight from Barcelona to Los Angeles is cancelled. No reason given for cancelling 2 weeks before departure. We had booked paying extra for seat selection, meals and checked in luggage. When I tried to go to live chat, phone calls, I kept getting the same message " Try again Later" We decided to go to LAX airport and find out how to proceed rebooking our return flight on Dec 4th, 2025. The agent and all employees working for Level airlines are 3rd party contracted workers. Even the manager was unable to help citing his helplessness in doing anything, since he could not make operational decisions or give us any information about how to rebook. " You will have to contact Level in Barcelona" and deal with your problem. When we landed in Barcelona, we got the same reply. "We don't work for Level" We are 3rd party contracted employees." The agent gave us 2 numbers to call. She told us there was no office , nor any way to contact level other than the website and phone . Again, same thing happened. "The number you have dialled is incorrect. Please check your number and call again" So here we are stranded in Barcelona on what was supposed to be a fun vacation, but instead has turned into a nightmare trying to get someone at Level to respond. I emailed through the website "CONTACT US" link and copied their CEO with nor response. I emailed them 4 different times with absolutely no response, other than "We have received your email . Your Reference number is so and so. We will be in touch with you soon" Today is Nov 22nd, 3 days after our arrival in Barcelona, with absolutely no way to talk to a LIVE PERSON who can help us. IAG the owner group of Level, British Airways and Iberia Airlines also has no accountability or concern about their reputation. I am uncertain how to proceed. One thing is for sure. No one at Level has an iota of concern about their customers who fly their airline. I would like to request anyone who reads this to suggest any tips they can share about what I should do. When I tried to book a one way ticket on other airlines, the cost was prohibitive. $1200 for a one way back to LA. No responsibility, no accountability, and no one to talk to or get help from since all of them are 3rd party contracted workers. NOONE WORKS FOR LEVEL. Including the CEO Rafael Jiminez Hoyos. Why do governments allow airlines to fly when they can't even respond to a customer who has no way of returning home after paying for a full round trip ticket? Yazdi Siganporia read more

DO NOT FLY IBERIA Ai they are the worst airlines and they discriminate against African Americans me and my husband purchased extra legroom emergency row seats, they had our last names spelled incorrectly and I called them twice before our flights only to get to the airport and they were still wrong, they sold out legroom seats to some Spanish young people so we were discriminated against and told that if we didn't move we would have to get off the plane, as well as the lost my husbands luggage on the way to Spain from JFK in New York, I am a avid world traveler but never will I step foot on Iberia Air EVER AGAIN DONNA Adams (not Adamas) read more

Beneficial if you're on a long flight over 8 hours on Iberia's larger planes. We were served two meals coming from Chicago to Madrid. They were pretty good. People actually create these meals for airlines; interesting food service career. Who out there does this professionally? What's the process oh and how'd you get there career-wise? Heheee I loved flying Iberia. The flight attendants are super nice and smile a lot, at least on my flight. We got blankies and pillows, headphones, free drinks. Alcohol was free and I'm learning it is for the longer flights, larger planes. I didn't drink any being on asthma pills and dromamine, but my next seat neighbor spoiled herself with the red wine. Get it girl! The seats weren't so bad. Well what do I know, I don't fly often. But I mean they were comfortable. I was a sardine between the pack in the middle part of the plane. But I was able to long stretch upward and spine bend downward; also twist stretch from my position. So all good! Movies!!! Heck ya' got to catch up on Sing a family cartoon comedy, Rogue One, the Descendants a movie with George Clooney... heyyyyy. I'm sure I passed out somewhere between all of them hahaaa but it did help on the overnight flight. Great airline! I'm sure I'll be on their wings again :D read more

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I have not flown this airline in few years, since prior to their merger with British Airways. I used to like the level of customer service. What happened?!? I flew them on 07-04-19 from Porto to Madrid, then Madrid to Coruna. They are no longer high customer service oriented, but rather, profit oriented. Given the choice again; I will try to avoid them. read more

We booked a flight through Expedia with them to go to Pamplona to see the running of the bulls. They overbooked the plane by like 40 people and my prepaid reservation only earned us a spot on standby.l and I never got on. Another person on out party booked the wrong day and they wouldn't let her change it thought the fare was advertised as fully refundable. She had to rebook a new flight. read more

If I could give a NEGATIVE rating I would. First off, our flight into Madrid was delayed 30 minutes and when I asked for a small glass of water (as the plane didn't have the air on) the flight attend was extremely rude and asked why? Next, the bathrooms were filthy and disgusting as if they had not been cleaned in 10 flights. When I returned to Madrid for the return flight to LA, my baggage was delayed 40 minutes at baggage claim. After taking a 15 minute bus trip to a terminal in the middle of nowhere (T2 to T4), I was waiting in line to check in. The girl at the desk told me to change lanes and go to the backside. When I changed lanes, they shared that I was one minute too late for boarding and that it was my problem now. I shared that I had been waiting as I was told and I have small children traveling. But they didn't care. They sent me off to customer service.When we got to customer service they also didn't give a shit. All they said was sorry but you need to follow our airplane policies and the next flight out to Los Angeles is 9/25/2018. Sorry. And that was that. When we asked for the names of the individuals to lodge complaints, they just replied "we don't give out names." These people are horrible and awful. They don't have a shred of humanity. The fact that you can deny a family with small children a flight home despite being where they need to be, is heinous. I hope every single person I spoke to contracts an STD and cannot be cured. They're all assholes. Never never never fly Iberia. NEVER. No matter where it comes from in the world. It's awful and deserves to be shut down. FUCK YOU IBERIA. AND FUCK YOU MADRID BARAJAS AIRPORT. read more

The worst experience I have ever had with an airline company, including Spirit. We watched our plane leave the gate without 15 people because customs took ten minutes longer than expected. Then, we waited for over four hours to try to get a connecting flight from the misnamed Customer Service desk where we went through many options until the supervisor elected for us to take a bus instead. Horrible service with incompetent people. read more

Devuélveme Give me back, devuélveme the black suitcase with tight Spanish jeans I bought in Granada and a cheap purse from H&M purchased while my husband and son stood awkwardly waiting in accessories. A year has passed and my sweat soaked clothes have stiffened inside their dark, suffocating prison. Devuélveme the cheap momentos; the magnets, eye glass case and leather cuff for my daughter. The mother-in-law tea and book bag for my mom. Give me back three necklaces I stowed inside the zippered compartment, purchased on three separate occasions by my husband once he discovered this was a pretty good idea. Give me back the 24 hour unintended layover in Madrid when you canceled our flight and sent my suitcase on without me to Buenos Aires. The hours spent looking for somewhere to buy toothpaste and turning my underwear inside out for another day. Devuélveme the thousands of dollars we spent after your agents canceled our flight and could not find another for five days. The money we expended, maxing out a credit card so we could return to our jobs on time, (you can keep the polite disinterest at the counter and the unhelpful referral to a pricy hotel). Algún día volveré a España y esperamos confiar en otro avion. But until then, enviame mi maleta de Buenos Aires hasta California. The tea will still be good and I can wash the clothes. read more

What I liked:......they transported me to Spain and brought me back. What I didn't like: The service was even worse than British Airlines. The staff wasn't all that dedicated to service as a group. They were lack luster in food and beverage service and ran out of juices. The meals were about average but the snacks were pretty poor. The bathrooms were never clean and even ran out of toilet paper (How disgusting is that). Leg room was the worst we ever endured on an international flight. The individual monitors on the back of the headrest were not working throughout the plane. Iberia is actually the worst carrier I have ever flown on, which is the bottom of a list of 25-30 airlines. How do the stay in business? read more

Giving 1 star, but wish there was a way to give 0 or negative stars (black holes instead of stars would be nice), as any star implies better than our actual experience. Flew Iberia in spring 2018 to Madrid as group of 4 (2 couples). Bad start as boarding passes for all 4 of us were for seats that didn't actually exist on the aircraft. Actually went thru gate scan of boarding passes and got on plane to find seats didn't exist (and we had paid extra for seat assignments. Head flight attendant gave us equivalent seats, so not a big deal. But then things got exponentially worse. On arrival in Madrid, only my checked bag made it. Stood in line for over an hour to file claim for missing bags. Pleasant agents, that were not in the slightest hurry. Opened claims for the missing bags, and agent said web site would give us status updates. Web site completely useless; just said "Tracing continues" for next 5 days. Tried many times calling Iberia baggage service. About 20% of the time, phone line would disconnect in the phone tree or while on hold. Another common occurrence was line would get answered by IBeria+ customer support, who clearly was uninterested in helping a non IBeria+ customer. Once even got agent that said could not help us, could take 2 weeks to find the bags, and just hung up. When did get to agent that would at least look for updates, got nothing more than the web site status. American Airlines flew the first leg of our trip to Spain (SFO to LAX), so tried their baggage service number. AA was exceptionally helpful, checking the baggage scans and determining that the bags were scanned by AA in SFO and LAX, and then by IBeria in LAX before disappearing. They also explained the process for what happens to bags that haven't reached their owners (after 3 days they are accumulated in central location where a group works to reunite with their owner; after 21 days, they are considered lost forever). Late on the 4th night without the bags, a call to IBeria got the same no new status response. With a call to AA though, was told the bags had been found and were actually on a flight to our next destination (Lisbon). Couple hours later, got a text from Iberia stating the same. On 5th day, we were finally reunited with our bags. Unfortunately, Iberia was not yet done with us, however. After 2 days with only the clothes and sandals she was wearing on the airplane, my wife broke down and bought a change of clothes, pair of shoes, toiletries, and a jacket. We filed a claim with Iberia for reimbursement. First, it is hard just to figure out how to file a claim. Madrid baggage agents gave us a web site link to use. The link is inactive. Searching Iberia.com web site, must go to Contacts link, then thru a side menu, and then to a Complaints link to file a claim. The claim can only have 3 attachments and under 5MB. Had to do multiple scans of the receipts and other docs they wanted to manage to squeeze into these requirements. About 4 weeks later, they started asking for more info. I provided everything they wanted, and followed up with a call a few days later.. Each time, they stated they never received any response from me, sometimes giving a variety of possible reasons (e.g. attachments must have been too big, server down at the time, I must just reply to their email rather than copy their email address to To field, something wrong with my email address, among others). With the dozens of times I have sent replies to them in multiple ways and using a different email address, none of their reasons are valid. They also refuse to let me speak with a manager, saying they have no way to transfer the call. The email address they provide for escalation gets no response. I am still in this fight; no idea how many months it will take to actually get them to reimburse our expenses. In the bottom line, Iberia customer service is absolutely horrendous. We will never fly this airline again. Hopefully, we are influencing many friends and anyone reading this review to do same. read more

this airline is a DISASTER! THEY HAVE NO CUSTOMER service..ONLY a 'call center' in Miami? they literally 'LOSE' your luggage!! from first hand experience ..we have found them to be CORRUPT!! an absolute nightmare...DO NOT FLY THIS AIRLINE!! read more

This flight we took was on Oct 12 2018, from Madrid Term 4 S to Los Angeles thru American Airlines. Our flight was 12 noon , good thing we got to airport at 9 am. Iberia have a different check in system, ( not sure if other airlines also do the same at Madrid airport ) they have all Iberia passengers fall in same line to check in for all different Iberia flights. The line was so long because they have only like maybe 4 or 5 counters open . It's bad customer service , they're cutting their cost by using same number of staff to check in flights all day ! Smart n practical but bad for customer service. It's also easier to get our luggage sent to a different flight , more room for error for sure . It took a little more than 1 hour to check in , then go thru security and immigration maybe 30mins then we need to go terminal 4S so we have to take a tram , good 20-30 mins I think to 4S . The price of the ticket was cheap so I guess we get what we paid for read more

3 of 3 times missed connections due to late flights. Poor and slow customer service at airport kiosks.

Quite possibly the most incompetent airline I have ever travelled and I travel every week and have for 20 years. My luggage was left in Madrid - both my bags. I was told they would be delivered at 8 am the next day. It is now 1 pm and I am still waiting. The baggage number is down and there is no way for a ticketing agent on the phone to transfer me to the baggage department. I called the baggage number that was provided earlier and they asked me to call Iberia and that the airline was responsible. I am platinum with American but I would never advise my worst enemy to fly Iberia. I am now stuck in my airbnb just waiting and at their mercy when and if they decide to deliver today. By the way, the flight attendants were terrible as well. Not a greeting or a smile. I normally travel business. I was in economy. I feel sorry for the people who have to travel economy. They were essentially throwing the food trays at us like they were doing us a favor. My Mom asked for a glass of water from one flight attendant who didn't bring it for her, then another. Both of the male attendants smirked when she asked. She needed the water to take her medicine. Terrible airline, absolutely horrible read more