This review is based on Premium Bus Service between Granada Bus Station and Madrid Airport. I was a little hesitant and even my traveling mate asked would I made my flight?? Bus service in North America bus service can be really unreliable as they never really been on schedule. The ride could be rough and riding a bus in the middle of the night alone? For 38€, I definitely think the ride is worth it. The bus is luxurious! There is even a bus attendant welcoming me and even serves me non alcoholic drinks and a breakfast snack just before arrival! The ride though long: 5 hours but was smooth. Booking process was simple as I booked through Alsa Official website with no third party booking fee. I highly recommend doing that pre travel if you are not fluent in Spanish! Pro Tip: The washroom is located in the middle of the bus so when you pick your seats when booking online, try to avoid that area! I would take Alsa again for my next trip in Spain, especially I can ride in one of those Premium Bus! read more

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If there's one area where Europe is crushing the United States, it's the public transportation sector, both in terms of infrastructure, pricing and actually being on time. This review is based on a 5 hour bus trip from Madrid to Granada, which only cost me just over $20 US. The bus left pretty much right on time and arrived just a few minutes late of the projected 5 hour ride, despite major traffic. Apparently, there's enough demand for Granada during the week to warrant two buses. During a complete standstill in traffic, the driver ahead of my bus left his seat to come discuss an alternate route with my driver and both buses got off at the next exit. We stopped at a rest are about halfway along the way for a 20 minute bathroom and lunch break. The only reason I'm at 4 stars is because the "wi-fi" didn't really work, but unlike taking the RENFE train, I didn't actually have to go print a hard copy of my ticket from a kiosk. The bus driver accepted my online reservation as confirmation, which made boarding much more simple. read more

Another terrible experience with Alsa. Unfortunately there is no any other company in Madrid to travel with (Alsa I guess is legal/illegal monopoly). I purchased Supra bus ride (supposed to be luxury bus) in order to expect more comfort but instead the same rubbish as their other buses: dirty seats or broken, bus shaking all 6 hours journey, media screen not working, unable to charge my phone and I better won't mention the bathroom where you have to pay hahaha. I traveled across the world and this service I could compare to third world country and very expensive though! Shame Alsa to give a bad name to Spain for your lousy services!!! read more

It is by far the worst company I have ever used. I am a life time traveller and they are the worst of bred. Once you travel by their bus, you need a good luck. If no issue happens then you should celebrate. Drivers are the kings and they can do whatever they want. ALSA doesn't have any mechanism. They are only selling tickets and taking their commissions. You don't have any real company between you and driver. read more

Amazing service and honesty! June 2, 2018 at 9:30am from Alicante to Valencia. Pleasant and relaxing trip. Napped during the trip and was groggy when I stepped out of the bus. Forgot my $2,500 camera in the back seat pocket! Was able to get it back from them 1.5 hours later when I walked back to the station Their help hotline was forever busy (grrr!) so I decided to walk (run) 30 minutes back to the station. Glad I did. I love Spain and Alsa even more! read more