First and most important point about this City Tour Bus is that it's not a hop-on-hop-off…read moresightseeing tour and you get on the bus at the first stop and depending on the route you've chosen, you'll spend around an hour on the bus, visiting (passing by) the landmarks and enjoy the recorded audio guide. This is mainly useful for those who are visiting Madrid for the first time and gives them a good idea of which landmarks to visit and spend more time on. You can purchase the ticket at the first stop and hop on the bus; very convenient.

I can't recommend using CityTours. I purchased 2 tickets online for a 2 day pass in Madrid for my…read moreday of travel August 10, 2026. I purchased the tickets online since the company offered a discount for doing so. THIS WAS A MISTAKE! I started searching for a bus stop for City Tours that was close to my hotel. I downloaded the App for CityTours at their recommendation, and I also used the official website to try to navigate. After over an hour of searching and trying to use the official app and website to find the closest bus stop, my travel companion and I were exhausted and lost. The signs for the CityTours stop were not clearly labeled. We ended up missing a planned for tour because we spent so much time looking for where to get on the bus, and after all that we never found it. I did reach out to the company via email to request a refund and was denied because they said their policy was to only issue refunds to up to the day before your travel with them. This would have been impossible for me since I purchased the tickets online the day of. They also stated that I should have used their official App or website to find the bus stop or that I should have called them. I did use BOTH the App and website and they were next to useless. I honestly don't think calling would have helped since the bus stops were not well indicated with signage. I will give them the credit that at least they did bother to reply to my email. If you do use this company please wait to purchase your tickets until you know that you can find the bus stop you want. But I would recommend going with a different bus company.

We took several tours with this operator while in Madrid, Spain…read more What attracted us was the moderate price and the fact that we had time on our own to explore the place at our own pace. We took a full day tour to Toledo. Transportation on buses back and forth departing from Plaza de España which was close to our apartment. We were given about 45 min guided tour and the rest of the time was on our own. They provided stops for panoramic views of the City. The Second Tour we took during our stay was Segovia-Ávila. That was fantastic too. Our guide in this tour Alex was a young History Major Student with a light funny touch to the narrative. Another unforgettable trip. And, when you book tours with them you get a complimentary tour of Madrid. It took us places in Madrid that otherwise we would have missed. We thoroughly enjoyed all these tours, and certainly got our monies worth.

Just had the most wonderful Madrid Tapas, Taverns & History Tour!! The food and beverages were…read moreexcellent, especially the garlic shrimp at La Casa Del Abuelo. The history was fascinating. But the real star was Gabriela, our guide. Her knowledge of and enthusiasm for Madrid are deep, and after seeing the city through her eyes, you will love it, too!

I did two different tours with Devour during my trip to Madrid…read more The first was the Madrid Prado Museum Tour & VIP Botin Lunch. I highly recommend this if you are interested in a streamlined visit to the Prado really highlighting and focusing on particular noteworthy works. This worked well for me because I'm not as familiar with some of the artists whose work are showcased here, and I learned A LOT by taking this tour. You also stop for a little tapa and vermouth before having lunch at Botin, which was quite an experience. It's a tough reservation to get on your own, and enjoying it as part of this tour is well worth it. The second tour I did was the Ultimate Spanish Cuisine tour. This tour stopped at a variety of locations. We sampled porra (basically thick churros) and chocolate, "pregnant" sourdough buns stuffed with chorizo, a variety of olives, vermouth, boquerones, olive oil, several hams, some fruit, a cheese selection with wine pairing, and cake. It was a delicious and well-rounded food experience. Montse was my guide for both of these tours and she is absolutely fantastic! After meeting her on the first tour, I told her I was taking another tour and her office was able to schedule her to be my tour guide again for the second one. She actually studied art so she was extra knowledgeable at the Prado, but also had so much to share about Madrid and answered so many of our questions. I'm so glad I booked these tours with Devour on my trip. I would definitely consider their tours for other cities I visit in the future as well.

My mom and I did their 4:00 PM E-bike tour this past week. It was a great experience and our guide…read morewas excellent! I would recommend doing this tour on your first day/afternoon in Madrid so you can get acclimated to the city and see some of the main sites. Our guide, Fran, was knowledgeable, personable, and animated. The background he provided at each of the sites was interesting and helped us learn more about Madrid and Spanish history. He also had great tips and recommendations for where to go in Madrid. The tour was about 10-15 people I'd say. It was a good size to command enough attention to safely drive on the road in a lane but have everyone stay together. They provided a water bottle, helmet, bike. Fran even took us to a special "surprise stop" at the end (churros!). With the E-bike, you could adjust the assistance and you still pedaled to make the assist go, but it was a good choice to have some assist as there are hills and you don't want to worry about having to keep up on going when you're driving in a lane on the road. The shop also has bikes, roller blades, and skate/penny boards for rent.

Best way to spend 2 hours at Parque De El Retiro. The park is rather large but flat so exploring…read moreby bike is not only fun but makes for a fun way to see the park. Rental was quick and easy, you have to leave your ID and 2 hours was about $7.50 euros per person. We easily explored the parque in 1 hour with time for photos and admiring the beauty it offers. Definitely recommend!

Had a great experience on this walking tour led by Jovan. He was engaging, energetic, and knew his…read moreway in and out of the city. Very knowledgeable about both history and food which was appreciated. This tour highlights historical aspects of Madrid's Plaza Mayor, theories behind the architecture of the city, the conquest and reconquest of the city, gastronomical highlights, and some fun trivia. The tour itself is 3 hours long with a break in the middle where the group stopped at a cafe to get drinks and use the restroom. Wear comfortable shoes! While the tour is officially free, tips are highly encouraged to continue the existence of the company and its excellent tour guides.

My husband and I signed up for the "Majestic Madrid Walking Tour" with Sandemans on the second day…read moreof our trip to Madrid. Our guide Mark did a great job showing us the city while giving us an entertaining history lesson. Not only was he very knowledgeable on the history and culture of Madrid, but he was also very friendly and took the time to get to know our group and answered any questions we had. The tour takes about 2.5 hours with a 10-15 minute coffee/bathroom break in the middle. Definitely plan to wear comfortable walking shoes, as the tour covers quite a bit of ground. Our tour started at Plaza Mayor (just took for the red Sandemans umbrella) and ended at Plaza de Isabel II. While it is free to sign up, remember to bring cash if you choose to tip your tour guides at the end. Overall, the tour was a great introduction to the city of Madrid. We learned a lot (always remember 1561!) and highly recommend the experience!

1-10?...9.5 Very enjoyable. The tour is detailed with maps and audio guides. It's best to sit on…read morethe 2nd level seats on top to get a better look on the surroundings.

My family and I had booked flights to Lisbon, Portugal and to leave Madrid Spain. We were a family…read moreof four traveling (2 parents with 2 kids in the middle teen years) and with 2 grandparents in their 70s. Our goal was to stay in Lisbon one week, Madrid for one week, and then look for day trips outside of enjoying the city areas. I had spoken with several tour groups but they focus primarily either for Portugal or Spain. Usually not both. I chose Letango for the main reason that they could develop an itinerary along with scheduling drivers. I knew that with the grandparents traveling by bus or train would be harder on them with the extra walking involved. Carlos did a great job of planning the entire itinerary. He planned 2 walking tours in Lisbon, 2 day trips out of Lisbon (Sintra and Evora), 2 walking tours of Madrid, a tapas tour in Madrid, 2 days trips from Madrid (Segovia/Avilla, and Toledo), a Flamenco show, and a cooking class. That allowed our family to focus on the culture and the trip versus focusing on the logistics. All of the tour guides provided were courteous and helpful. They all recognized the wide range areas and adapted speaking points, walking pace, or in answering questions to all of us. They were also flexible when our whims caused us to stay in one place longer or ask about stopping at a specific location. I hope to travel back to those countries and will be looking to work with Letango again.

Carlos was excellent to work with in planning multiple tours in and around Madrid this past summer…read more I preferred to purchase my own entry tickets and he was very flexible when I had specific requests. We had great guides and terrific communication from Carlos at all times even after the tours.

Upon walking in, you can already tell this hotel takes their service seriously. The staff at the…read moredoor is very welcoming, along with everyone else inside. During check in, we were given a complimentary upgrade. I was expecting a slightly bigger room or bathroom and did not expect the suite-like room (we were in 406)! It was such a wonderful surprise walking in to a luxurious room after a one-month long backpacking trip across Europe. We have had mixed experiences in hotels across Europe and this is by far the best we've stayed at. From the complimentary water, handwritten note, and even the personalized welcome message on the TV! I also loved how the bathroom was supplied with actual toiletries! The best part is the enormous bed and great ventilation in the room and restroom. We have 1 more night before we finally return home and I am actually sad because it's been an amazing experience at this hotel so far. Oh, it's also very close to train stations and eateries. Approximately 15-20+ mins. Will definitely stay here again if we return to Madrid! Thank you to the staff who have made our final European destination an amazing experience.

Outstanding facility and service staff. Bar staff went above and beyond and made an ice pack for my…read moreaching back.