I contacted them via their social media website and finally got a response by someone who was not from easyjet's super incompetent customer service team. After looking into our case (took them about two weeks), they FINALLY refunded our money. It took them from June 2013-February 2014 to refund us the amount they had initially promised us. I think they should really look into investing in a better customer service team. read more

I travel a lot and I've flown with many airlines but easyjet takes the cake. The story starts at us checking in. We are clearly carrying 2 bags which i assumed was fine because Ryanair and Vueling(the discount airlines if you will) allow us to carry 2. We get to the gate, I'm watching them measure bags very meticulously an older woman ahead of me was over by maybe an inch so the forced her to pay 55€. Now my turn was up and the lady looks at me and say "only one bag per passenger" i explained that nobody has mentioned that to me but she didn't care. Now I have to pay for a carry on I've been carrying since the start of my trip. Next my friend figured he might as well put his bag in the measuring box or whatever that thing is. He puts it in it fits so the lady approves and walks away. Later her fellow employee says that she has to check but we explained it was already checked. After a little argument between us and her, she asks if we were checked, low and behold we were. Im expecting her to apologize for assuming we were lying but no she doesn't bat an eye and brushes us off. That ladies and gentlemen is my first and last flight with not-so-easyjet. read more

Bargain price- good service. It is an inexpensive airline, was slightly late, but I got to Prague in one piece on a rather raucous flight. The seats did not recline, but it was less than 2 hours from Gatwick to Prague. Under 200 bucks- still a good deal. The attendants were great. You do get what you pay for, and I got there less than an hour late. EasyJet is the gateway to Europe- bring a little patience and get there safely, and dirt cheap. Its worth it if you are looking to get there safely on a budget. read more

Yes, good prices and yes, good coverage of Europe. However, terrible customer service. I was over-booked on a flight from London to Barcelona. Considering it was the company's error that I was over-booked, I was quickly reassured that I would receive compensation for the entire flight. They don't make this 'easy' at all! First, I was taken by the gate attendants to the Easyjet customer service table. Although the woman was very attentive, she was not able to give me compensation for the flight. Instead, I was given a brochure ("Useful Information During Disruption") and told to sort it out myself. Second, it was "I" (note the emphasis) who had to call Easyjet and ask for the compensation. When I called, I was told that I had to wait 5-7 working days while they contact the airport to confirm I was over-booked on the flight. Three weeks later, I received no reply, no email, no phone call. It was "I" (note again the emphasis) who had to call Easyjet back. I tried calling them throughout this time on two separate occasions with no luck (waiting at least 40 minutes each time). Third, I got through to someone - after waiting over an hour. Apparently, no contact had been made between Easyjet and the airport to confirm I was overbooked on the flight. Because of this they could not do anything for me: no compensation. I was told I needed to wait another 5-7 working days, which infuriated me. It seemed to me that Easyjet didn't care about my concerns or the difficulties that I experienced at that airport. Not to mention the time I have wasted contacting them. I still have not received the compensation. Easyjet you have awful customer service. Not only have you not showed any sympathy or concern for my 'disruption,' but you have also showed no interest or urgency in my case. read more

Not a bad service for the price. Larger allowance on cabin baggage ( didn't have to take the wheels off) and slightly cheaper food and drinks onboard. Friendly service and not too long hanging around before boarding. read more

I went online to change the return portion of a ticket, I discovered within 5 min that I made a mistake, There was no number to call to correct the error. Once I managed to chat with their customer service, they said that they 24 hours refund policy does not cover ticket changes - so beware!!!! Trying to make extra money of people honest mistake should not be acceptable business practice. Other airlines in the past were much more understanding so - don't fly easy jet. read more

Man, do I have a love-hate relationship with this company......... Every time I fly Easyjet, I swear it will be the last time. Then, when I compare prices, I buy my tickets again. This is a good service to offer people. I understand it is a no-frills airline, and you will not get the same level of service that I have experienced in Executive Class on Air Canada. I get it. Seriously. However, we have a discount airline in Canada as well (WestJet), and they took the frills away, yet still offer a dynamite service within the boundaries of no frills. Easyjet.... I hope you are reading this. What works with EasyJet: 1. The pricepoint. If you have the ability to travel, you typically want to spend your cash on the vacation - not the flight. EasyJet does offer an affordable option. I do tip my hat to that, and I also get roped in every time by the significant price difference over their competitors. 2. I have never had a flight cancel, I have never been on a late flight, and I have also never had my luggage lost. They do know what they are doing in that respect. 3. I like that you have to pay for your luggage. I like having the choice whether to pay for luggage, or pack smarter to enjoy that savings. Thank you EasyJet for the choice. What makes me crazy: 1. I cannot see any reason on God's green earth why they don't have assigned seating. The rush seating makes people lunatics. The lineups and at times, the plane ride can be stressful for that one reason. WestJet in Canada has assigned seating - it gives a level of control over the boarding process, and everyone knows where they are and that they have a seat. The last 2 out of 4 flights, there were passengers that did something crazy (one left his ipad somewhere, and the other one -- I can't remember), but it has the crew panicking to get the issue resolved to get the flight out on time. I know there are scatterbrained people everywhere (sometimes I am one of them!) but those are the types of things that happen when you put a fire under a few hundred people's butts and everyone is rushing. 2. Paying for assigned seating: I understand their concept of paying for an assigned seat. It is a revenue opportunity. However, from what I have seen, on a discount airline like EasyJet, there are VERY few people who pay for this service. Lineup 1 is a very short line. I'd rather see them tack $20 onto each luggage bag and ASSIGN seats. Take away the craziness! EasyJet, thank you for your affordable, reliable service. I can't fault you for that. But man, I tell you.... if you would have assigned seating for everyone, that would rock my world. read more

EasyJet - Airlines Near Me - Luton, CBF

A surrealistic AWFUL experience! I arrived at the London Luton airport at 5:50 a.m. for my 6:55 a.m. flight, which should give me plenty of time to do the check-in and security process. BUT, some Easyjet employee there at the check-in desk just printed my boarding pass wrong ( only had half of the barcode on it), I couldn't get through the entry gate. Therefore, I was sent back and forth between the entry gate and the check-in desk (yes, the staffs there were friendly, but really not helping at all. They were just been nice and kicking you around). That wrong boarding pass thing wasted me a lot of time. So not surprisingly, I missed my flight. When I spoke to one of their employees try to get my flight re-scheduled, he told me that my boarding pass was re-printed at 6:13, the gate closure was at 6: 40, SO I should have made the flight. Well, I was wondering how he thought 27 mins would be enough for me to get through all the people lined up there at the security check, Not to mention that I could have plenty of time if they just didn't print my boarding pass wrong!!!!! Also he told I have to pay extra 80 pounds for a tomorrow's flight! That's really outrageous, I haven't yet even asked them to refund my waste of time and my ruined trip!!! I had no choice but paid them the 80 pounds for the next flight. I've filed the claim on their website, hopefully I can get my refund and also cover my extra day of hotel expense. But I saw someone says that they are not honest with refunds? If anyone know how I can I make sure they gonna give me my refund, please help me, Thank you !! read more

STAY FAR AWAY FROM THIS AIRLINE!! My flight was delayed 17 HOURS. Yes, you read that correctly. 17 HOURS!! My flight was supposed to get me into Naples around 9pm on the 21st. Of course, we had prepaid for a hotel for the evening of the 21st in Naples which was NON REFUNDABLE. Basically, I was out $300. I assumed that EasyJet would cover this expense since it was their fault I reached my destination a full 17 hours after the promised time. Boy was I wrong. They have not offered a THING. Not a dime. Not even a refund of my flight cost. They have not accommodated us for the tremendous inconvenience in any capacity whatsoever. If you value your money or getting to your destination on time, STAY. AWAY. It is not worth the cheap ticket price- you will end up wasting tons of money and time!! The worst customer service I have ever experienced in ALL my years of traveling. I fly AT LEAST once a month for work and have never experienced such completely unsatisfactory service and response. read more

I've always been a quiet supporter of Easyjet - they've never wronged me and I've never been subjected to the shitty attitudes of desk staff that you can always find in the latest 'airport' reality show. So I was more than happy to use them for our rugby tour. Our check in at Stansted was smooth and we even had the staff take photos of us in our very silly costumes. They got us through quickly (all 45 of us) and joked and laughed with us. Props to them. Boarding was quick and easy - we were allowed to go in first as one big group and find our seats together. Yay! The cabin crew? Absolute saints! Now, we're now football idiots but they put up with a fair bit of rugby banter, some of it right on the edge of tolerable. They joked back, got involved and made sure we were always stocked up with booze. The flight was smooth, short and we arrived early. I'll be recommending them even more now than I did before. read more

EasyJet ROCK!, which at least explains why there is turbulance. EasyJet are a budget airline, which means you pay about £8 but you risk missing chairs, missing wings, missing pilots. Also, you risk being conned-- i.e., me and my friend flew to Oslo with EasyJet but Oslo turned out to be Oslo Torp, which is actually three hours away from Oslo. And the hotel, which we also booked with them; was 3 hours away from Oslo but in another direction, and in fact near another airport. We landed at Torp, got a three hour coach ride, then another three hour coach ride to a different airport hotel. It was crazy. We were almost mad, almost livid, but the receptionist in our hotel was hot so we forgot our anger and complimented her good English. EasyJet are great. I know people that moan pretentiously about how you need to travel with a certain class. Not me, if you can get me across Europe for £30 I don't mind travelling with the luggage; and I come in under 15Kg. My main problem with EasyJet is that their flight attendants wear way too much make-up, which surely weighs the planes down more than excess luggage?. Anyways; EasyJet often get me to Krakow cheaply, so I am more than happy to sing their praises. Literally, sing them - you should hear me right now. read more

I have flown Easyjet lots of times, and Ryanair too. I have never had anything other than a good experience. Staff are usually at least friendly and always courteous. Punctually is good too. You have to remember that budget airlines are the same as a 'bus service. Expect to travel from A to B as advertised, and no more and you will nearly always be happy. I have been diverted - and kept fully informed - and then flown onwards, all without problems, they really try. My tip is to get on their mailing list so you get the occaisional bargins when you can make a snap decision to travel at unbelievable prices. read more

Such a horrible airline. If there was half a star I would choose that. The service was terrible, overbooked, made many people buy a second plane ticket, just a damn nightmare honestly. Not worth the low price. read more

5 stars for 0.01GBP flights! 1 star for shitty customer service. i wasn't late for my flight; in fact, you hadn't even shut the plane door yet but refused to let me on for whatever reason (which, 4 years, i still haven't figured out). i had to reschedule my entire weekend. that left a bad taste in my mouth. i gave you 3 stars because the two previous statements averaged out to be as such. also, i got to run into a mini celeb and chat it up with him for a bit while on the plane. maybe i'll give you another chance next time i'm i europe...we'll see. read more

I've travelled with Easyjet several times to both Italy and France. I was a little wary on the first occasion but was pleasantly surprised. I've always experienced pleasant, if sometimes lack-lustre, check-in and pretty prompt departure and arrival. Cabin crew are (mostly) young and professional with a slightly friendlier, more 'fun' edge than I've experienced on other airlines. Online booking is your best bet here for the most competitive fares and, for me, has usually worked well. I'd choose this over the other well-known (Irish) low-cost airline I've experienced. read more

Ideal for short hops on business or pleasure within Europe, the airline flies from 16 UK airports including 3 London at Gatwick, Luton and Stanstead. Outside of London, Bristol is its most versatile departure point with about 40 destinations. Online booking is recommended and you can have some very good deals if able to foresee your schedule 6-10 weeks in advance. Have a look at their add-ons if you require Car Hire or Hotels, as they sometimes have reasonable deals, but always compare rates; you can go back into your Booking at a later date and add a Car or Hotel. Don't bother with Speedy Boarding for an extra £10. Most times these poor saps just sit on the bus for longer, and then join the scramble for seats with the rest of us! read more

EasyJet, the bright orange way to travel! That's their tagline, right? Maybe I'm confusing them with someone else, because, now that EasyJet have raised their prices, they're not really a budget airline, they're just cheaper than the jerks over at BA. They also offered refunds during the volcano debacle, which is more than you can say for those Irish jerks. EasyJet is a decent airline. They are not the cheapest, unless they run a sale, in which case, get in there fast and head to various European locations for under £50 return. Otherwise, expect to always pay upwards of £150, anywhere around the EU. The recession has hit airlines hard, and they're passing down that discount to you! However, they do offer an efficient, no frills, no hassle flying experience. Their seats and planes are comfortable and clean enough, and their staff is really rather helpful. They don't offer food on the plane or alcoholic drinks, unless you want to pay, but you do get free water and soft drinks, which is fine, as most of us are only on the plane for a few hours, heading to an EU destination. EasyJet no longer fly from East Midlands airport (or are planning not to soon, according to their booking website), so if you're in the Midlands, Manchester or Birmingham are your best bets. EasyJet has one cute little quirk that frustrates the mother-loving heck out of me: they charge you to pay. That's right. When you book online, they charge you EXTRA for the privelege of paying for their slightly-over-priced service. How wonderful. Thank you, EJ. If you weren't the only option to RyanAir, I'd tell you to stuff your orange jumper where the sun don't shine. But the free market being what it is, I have no choice. Cheers, GWB and the recession folks over in the Housing Sector of the USA. read more

First time flying Easy Jet and I was not impressed at all. Flying from London to Paris I was not told at check in I was only aloud one bag. While boarding I was told to put my backpack into my suitcase. Due to putting my backpack into my suitcase I had to hold all my chargers, camera, computer, wallet, etc in my lap. If you are looking for an airline that allows you to have a bag and a carry on suitcase I would NOT recommend Easy Jet. read more

Used easy jet from Luton to CDG Paris at the start of August this year. We travelled to London because not only the price was around £200 less than flying from nearer to home but the times of the flights were also better - giving us more time in France both ways. We got there early and when it came towards our time to check in waited near the check in desks. We got straight to the front of the queue of the first TV screen that came up with the flight details on. Waited and got a bit worried when all the other desks had people on and ours didn't so we asked one of the check in ladies who didn't know why we didn't have someone checking in. Next thing 5 minutes later an easyjet woman came over and said it was an error and told everyone in our queue to join the back of another line!!! I asked if we would still get to sit together with the 2 children, as we went out of our way to make sure we were at the front of the queue. She looked the 9 year old up and down and asked if they were under 5! I said no, to which this lovely lady said their policy was for people with children under 5 to get on the plane first so she didn't know if we would be able to sit together or not. She did not say sorry or take us to the front of the queue. Luckily the woman who checked us in got us on a ticket with A on which meant we got on the plane after those who have paid extra, then disabled and with kids under 5. Still I would avoid using easyjet again because of that woman's attitude of not giving a damn! read more

Of all the low cost airlines I've flown with, Easyjet is by far my favourite. There are so many European destinations that Easyjet fly to, and they actually go to aiports that international airlines fly i.e. BCN airport rather than with Ryanair which only flys to Barcelona Girona or Reus aiport - at least 100km away from the city centre. Easyjet offer good flight times too which means you're not leaving at some absurd hour of the day or night to get to the airport. The seating is comfortable, the staff are efficient and friendly. Their pricing system for adding various options like speedy boarding or having hold luggage is reasonably priced and there are no hidden charges (unlike another low cost airline which my friend flew with recently, which made her pay £4 per person to print out her boarding card as she was in a rush and didn't do this before hand.) The booking fee's using Maestro/ Visa debit are also reasonable, but I would get onto your bank about getting a Visa electron card as this cuts out the fees altogether. I've never had a bad experience with them and (touch wood), I won't in future. read more

I have to admit it took me a long time to come round to the idea of a no frills airline. I didnt like having to pay to check my baggage, but then again they're trying to reduce costs. What I got with easyjet was a very basic service, no extras, no food or anything like that. But what I did get was a very cheap price. It cost me £69 return to Prague and that, I believe is great value. Because easyjet fly so many services they also have multiple flights a day for your ease and convenience. Very impressed with them generally. read more

I would like to recommend them, but they canceled a flight that almost caused me to miss a transatlantic flight. I literally made my flight by minutes. They are required to offer compensation by the EU. They have stalled and stalled and I have yet to receive over $600 dollars they agreed I was owed for alternate transportation I had to arrange myself. The flight took place 8 months ago. Their FB page has numerous similar complaints. For that reason I would not recommend them. read more

Of all of the so called 'no frills' airlines then i have found that Easyjet is the most reliable in terms of quality and service over a nuber of years. Flight times and destinations seem to be much better on the whole than some of their competitors, which is a nice choice still to have when having to take your budget into consideration. Their website is informative and very easy to use when booking, and even has a nice touch of suggesting places to go and things you might like to see when at your destination. Although prices have tended to increase accross the board for airlines over the last couple of years, there are still some relative bargains to be had. Just remember 'first come first served' when hunting out those bargains and book as early as possible to snatch them up. read more

This airline routinely offers web discounts on their flights. Trouble is there is no way to verify you're getting a discount since they don't show original prices. This type of advertisement is no longer legal in the USA, but it is here. They could easily say 99% off all flights, hotels, rental cars and then charge you the standard price and you'd have no way of knowing the difference. They also pay for Qype so this criticism won't be here long. read more

This Is hands down the worst airline you could ever fly with. I fly alot for work and gave them a shot that was the last time .very dirty plane .obnoxious staff .dont fly than fly with them read more

Easy-Jet:From Rome to Nice it was easy to check in ,we missed calculated the weight of our luggage and was charge extra for the weight which was understandable .The agent I found was very friendly and helpful he was trying to lower the price of the overweight. Our flight was delayed about 20 minutes no big deal. The aircraft was a very roomy AirBus the seat were more plain a thinner type of non-reclining but plenty of leg room the row was wider. The overhead compartments were large and first time on a flight there was room for all our carry-on's . The flight crew were very friendly and young ladies flight attendants were the most attractive young ladies they should be models. As the is a no thrilled flight you have to pay for your pop and snack etc. Arriving in Nice our luggage was off the plane a few minute after us and no damage . I like Easy-Jet and would fly them again . read more

If there was such a thing to rate no stars at all no stars would be given. I've flown budget airlines before and never really had any problems until I flew with easyjet. By far the worse type of transportation there is! You would think because the name is "easy"jet that it would make your life easier? No no no, not easy but complicated! They notified us that our flight is about 40 minutes delayed but we arrived at the airport early. Checked in early and even the person checking our bags said that the flight is delayed. Long story short, missed our flight and had to book another flight which wasn't until 9 hours. But that's not all... that flight was delayed for over 2 hours..... on the plane was some drunk loud men the whole plane ride back to London. Okay that's not all, when we arrived to Luton, there was only one guy working to check passports and they took one heck of a long time, by the time we reached to our baggage claim, my baggage was stolen... guesss what we went to the easyjet station and they were closed, asked multiple people for help but nope, they just kept pointing to every other direction. So we took down the number and email for easyjet. Emailed them regarding my missing luggage and til this day no reply. I honestly wished I rode the longer train ride back to London from Amsterdam but we live and we learn. So next time, never will be a next time flying with easyjet into Luton. read more

Booked a flight with these folks in January before the Chinese virus hit. They are refusing to refund any money even though it is impossible for us to get to Copenhagen. In essence they are stealing nearly $600 American from me. Under no circumstances fly this airline. read more

I left my Kindle in Seat Pocket 10C on Flight Number 2283 from Luton to Milan on Sat 26 May. As soon as I cleared customs and stepped outside I realised what had happened. I contacted my Inghams rep and she contacted the relevant ground staff. I was reunited with my kindle 10 mins later. Thank You EasyJet Crew Number 830400 for your excellent Service Well Done to All EasyJet Staff involved. Alastair Thomas read more

Cheap tickets from London round trip as long as u don't want to check any bags or eat or drink on the flight (hey it's only one hour thirty minutes!). Leg room as expected for low cost carrier and Schonefeld Airport is a bit of a pain with long lines and substandard facilities - but it will be replaced soon with the new Brandenburg airport so hopefully the experience will get better. read more

Dont fly with easyjet!!! Pay for by train or bus Is three weeks ago I with my girlfriend had a route trip from Hamburg to Paris. They broke my new bag. I was so mad. All about negative post is right !!! - They don't care about the customers, not at all. - Even for water you have to pay. - A lot of wait time fro fly, no sitting places. If I read that all before I wouldn't believe it . I wish the Airline will be Bankup soon. I have alot hatred!! No wonder why all give you 1/5 star DON'T FLY!! NEVER EVER!!! read more

WARNING::::Very unprofessional. Airline does not care about you. Its all about the almighty dollar $$$$ for them. We arrived late due to departing late out of USA. When we approached the customer service desk the first thing they said it's too bad its not our fault. You are going to have to purchase new tickets for each of you (8) then they looked over their counter and said " it's going to cost you for those bags especially the they big ones." They will be $100.00 each. So much for helping out their customers. I would definitely WARN any one and everyone NOT to fly on this Airline. My rating is minus 3 stars . read more

Hello, I'm in a passenger of the flight EZY6958 of Easyjet. What was supposed to be a relaxing holiday in Paris became a nightmare. The flight was supposed to leave from Paris to Edinburgh at 21:50 on July 17th, but it kept getting delayed until it was eventually cancelled at 23:00. Then, all the passengers had to wait for further instructions until 2 am. No one told us in the company offered us help or gave us an explanation, we had to go ourselves. There was a group of elderly people that were sitting uncomfortably on the luggage claim. Of course, easyjet's staff didn't care. Two passengers were kind enough to get some chairs from the reception for the elderly. At 2 am one bus arrived and we weren't even told. The staff just left us wait without any updates. Ironically we get the updates from the passengers instead of the staff. The nightmare continue when your company hire a bus driver who doesnt didn't know the direction of the hotel. He drove in circles around the airport for an hour until we reach the hotel which was very far from Paris. By the time we get to to check in to the room it was already 3 am and we had to get up early in order to get breakfast. Next day (July 18th), we found ourselves with the same situation. We had to ask for updates ourselves on what to do next. We were told to go to the airport to settle everything. If we hadn't done that we would lose the bus to the airport. Once we were there, they told us there are no more flights today, so we need to stay in a hotel until Saturday (21th of July), when there's a flight to Edinburgh. If that's it's not inconvenient enough, they made us wait again more than an hour to get the hotel confirmation and we were told to come back to the aiport to reschedule the stay on the every following consecutive day. Airport staff told us we will recieve compensation for that cancelled flight but until now we recieve none. I wasn't able to attend to work in Edinburgh due the the unreasonble flight delay for 5 days yet receive no compensation for that. My flight details: https://www.easyjet.com/en/flight-tracker/EZY6958?fd=2018-07-16 read more

I departed. I arrived. All I wanted. The Airport Berlin Schönefeld is not representative for a world city like Berlin read more

EasyJet - Airlines Near Me - Luton, CBF

Simply the worst, next time I'll prefer to pay a bit more and fly with another company. My original ticket was 120 euro (both ways). I ended up paying 80 just to GO to my destination (which is more than a half!) just because the handbag (ladie's bag) is considered a second piece of hand-luggage and it didn't fit in my suitcase. You can't pay more for the bag to still make it to the flight. They just stand there, looking at you struggling, trying to close your suitcase, failing and having an emotional meltdown of bitter tears cause I have NO MONEY to spare at all and when you do miss the plane - they offer you to change the ticket for tomorrow. For 80 euro. Sure, _theoretically_ they mention on the website that you're only allowed one piece of hand luggage. Just like any other aircompany. But the words "ladie's bag is considered a hand luggage" for the first time I heard AT the gate, when it was too late. I fly a lot and it's the first company that counts hand bag as part of the luggage, so you'd think they would precise it on their website (which I checked the day before to make sure I'm within guidlines with my bag - and I thought I was!). But no. You'll find out at the gate. Never again, ever. Everyone I told this story too also said they gonna avoid it in the future. If only you could give zero stats, indeed. read more

Flight Marseille-London Gatwick : 1h late on both ways, the corresponding EasyBus didn't wait for us, no apologies from anyone.. Otherwise the flight itself was peaceful and the crew was friendly. read more

Anything-But-Easy Jet. Easiest way to lose over 1000 euros. We had a nightmare experience involving a series of beginning-to-end horrible choices from their reception desk, to the gate supervisor, to their customer service (on site, over the phone, and over email - no response over 3 months later). Yes, we arrived to the airport a little late. Yes, when we had to split up after they struggled to check in our luggage, the Lisbon airport put a wife and 7 children in an almost immobile "priority" line while my husband later got in a regular line that made it. But here is the horror: The supervisor at the gate knowingly chose to abandon a husband's wife and seven children, baby included, after what he said was 10 minutes, knowing we were at the airport (because the husband was already on the plane begging him), knowing we were on our way to the gate (and I firmly believe we were actually there lost in an indistinct line mass at the correct gate because I saw people at the front go in the gate). He insisted we were not there, but he had to admit that no one even looked out to see if we were there. Believe me, we were noticeable. The sign was still labeled with our destination "Edinburgh: Boarding" when we arrived at the gate. He refused to take responsibility, and sent us away. Next nightmare: No one at customer service would reroute us, even with a late fee of almost the price of a full-price ticket, unless we committed to a flight to exactly the same city in the next two hours. Even though the next available flight was FOUR DAYS from then. (We only had a week total.) They knew our story. Wife and children, separated from husband. He had the stroller, the car seat. The only one who spoke Portuguese. We begged, we camped at their desk, watched other frustrated customers come and go. Nothing. I spent HOURS trying to reach customer service over the phone. Six hours and many phone calls at the airport later, we found THE BEST airline. Jet2 had tickets for ONE THIRD of the price of Easy Jet's rerouting "fee" for the next day. They made our whole trip still possible, though epically crazy. Imagine the journey of a mom and seven children (though impressively brave and helpful) taking shuttles, trams, metros, and a four-hour train ride to a one-room tiny hostel at 11pm in Faro, then busing first thing in the morning to a new airport, flight, shuttle, and long walks uphill with carryon luggage to reunite with husband in the middle of his work presentation (the reason we took the trip in the first place) in Edinburgh. (Side note: Scotland was worth it!) We are grateful. For Jet2. They were competent, friendly, and professional from start to finish. Easy Jet was a pure nightmare from start to finish. It was not a fluke bad person or bad day. The whole system is just bad. You can be in the majority of people who don't get stuck, but if you are stuck - be it weather, airport mistakes, or anything even out of your control, they will have no mercy. Of course their general tickets can be cheap. They pocketed over 1000 euros from us alone with no service at all and put a large family through horrors I only now have the energy to recount. Smaller later incidents: We still had our return tickets and endured a disorganized mass mess of lines corralling us to our seat. Then my husband, hoping it was different flying alone, used them again for a business trip. For the first time, he was told his backpack did not count as a carryon and he scrambled to (fortunately) stuff it in his other luggage. Please, please do not ever use this airline. Others are so much more deserving of your business, and most importantly, you don't want to risk losing sanity, trip, and money for it. read more

I always try to Fly with Easyjet since British Airways became Ryanair in disguise. I had a booking last October for 3 x people and changed it to 2 x people, Easyjet sent me a Flight Voucher for the value of £ 117.81 which was valid until 3rd March 20, however I could not use this voucher due to Covid19 and no flights for the foreseeable future. I have tried now for over 2 months to contact Easyjet customer service ( or lack of customer Service ) by email and get an automated message, telephone is a joke, you are holding on the Line for 1 hour + Today, I did get a response on the phone and I believe I spoke to the EasyJet Chimpanzee who I quoted all the references I had too and then and then I was asked to wait and the line went dead !!!! EasyJet are great taking your money in advance of your Flight, but when you have any problem, its hard to get any conclusion... I will fight to get my refund voucher even if it means taking legal action - This is theft !!!!! read more

To call them horrendous would be a compliment. If you like your 40 minute flights to take 2 hours, this is your airline.

They have sub-standard baggage policy that catches passengers off guard, resulting in a baggage charge that is the equivalent of 50-80% of the airfare itself. Vueling on the other hand, also an European carrier, has a much more user-friendly policy that is consistent with international conventions and normal passenger expectations. Will try avoid this airline from now on. read more