I probably would have forgotten to review them - again - but it is time to memorialise the, umm, service I received on EasyJet. On this outing, I headed to Italy. The booking process was no problem. I got the flight times I wanted and seating on the return flight. The seating on the outward bound is where I had an issue. Oh, I booked in an emergency seating row - no problem, I'm ok with that - what I am not ok with is what occurred in that row and surrounding rows. I purchased some food to take on-board (as so many of us do) and I had done this previously. No problem you say. Well, EasyJet staff say different...at least to me they did. While waiting for take-off, I had my bag (BAG -not box, crate or small whale) in my lap. I noticed many travellers around me had bottles of water and food also in their laps. Also the couple seated next to me with 2 bags of fruit, books and water bottles - all in their laps. Hmmm...staff came through to advise me I could not have the bag on my lap in that row. Really? Well, I waited for her to tell my neighbours the same but she did not. I said it's only a sandwich. She said nothing can be in your lap or under the seat in this row. My neighbours and surrounding passengers continued munching, drinking (some not, just holding items in their lap). What was going on here? Why was my 1 sandwich bag an issue but the smorgasbord around me was ok? She did not move. Told me I had to find overhead space to stow it. I said I would put it in the front seat pocket and she was ok with that. Why? Why was that ok yet she moved right on down the line without even a glance at the other passengers with the same if not more items on their laps; especially those two next to me - also in the emergency exit row and they were nearest the window!?! I am always leery of EasyJet because they are not consistent. With anything! Did I mention, she also had an issue with my jumper that I put on the floor at my feet? Yes, my neighbour had a jumper which he took off and put on his lap but nothing was said about that. I was told to stow my jumper or put it on. Make of this review what you will. I make it out to be rude, inconsistent if not, downright unfair, umm, service. I bet if they read this review they won't even find anything noteworthy in it. 1 Star for booking process 1 Star for on-time departure and landing in and out of Italy read more

Less than Easyjet. One star. I'm a saint. Not in the true definition of the word, but I'm saintly in my actions. I'm better than decent and the antonym of cruel. A man crafted in the character archetype of God? Sure, why not. I'm magnificently attuned and empathetic. When "bad" things happen to me, I consider how hard others have it and tough it out. I enjoy any opportunity to embrace a difficulty and keep my feet planted firmly on the ground. In this age of worldwide suffering and turmoil, I realize I'm blessed to have the good fortune with which I'm afforded. I often feel guilty about my sheer luck, because I know not everybody is given this same chance. It makes me want to do something. To tip the scales back in favor of the huddled, wretched masses. Perhaps it's masochism, but I don't believe so. How can I seek out the appropriate level of plight to rationalize my comfortable existence? Easyjet. Without question, the best way for someone to endure the same travail as the consummately unlucky is to fly Easyjet. No target of genocide in sub-Saharan Africa, no mortar-shelled Middle Easterner and no underfed South Asian laborer would seek a situation as difficult as Easyjet. Flying from Rome to Nice is 294 unconquerable miles for Easyjet. I had heard this airline was run poorly, but I trusted in my strength and saw it as a challenge to embrace. The moment I first encountered the MC Escher-esque twisting maze of baggage queue in Rome, I breathed a heavy sigh of relief. "Finally," I thought. "An opportunity to stop taking for granted convenience, comfort and minimum levels of respect for paying customers. Thank you, Easyjet". But alas, sometimes one can receive too much of a good thing. Maybe it was the two hour long baggage line. Maybe it was that they didn't let us put our bags on the plane and fly out even though the plane wasn't leaving for another 45 minutes. Maybe it was their awful attitude when they accused us of lying that we were in line waiting for two hours. Maybe it was when they they didn't believe us that the flight had been delayed an hour and could easily accomodate two ticketed passengers. Maybe it was that they would not give us a refund due to their mistakes or even offer us a token credit for the next day's flight. Maybe it was that the next day's flight was three hours delayed. Maybe it was all of these things, I don't know. But eventually they broke me. Like the glutton who overeats, I was the masochist tortured too deeply. Easyjet is too rough for even the most ardent and ascetic self-hater. My lip quivered and I fell to the long unwashed Easyjet check-in floor as I cried towards the heavens for safe passage from this purgatory. But I was granted none. Saint or demon, there is no higher power at Easyjet--not even a supervisor to discuss your concerns or provide a solution. In summary, no man, woman or child should fly Easyjet, Regardless of how much of themselves they wish to sacrifice as tribute to the ill-fated. As a concerned citizen of the world, I can only pray that Easyjet's corporate management and the employees running Rome's airport baggage/ticketing desks are meted brisk and harsh justice at a tribunal chaired by their cast-off customers. Just know that you'd have to kill me and drag my rotting carcass into the cabin to get me to fly this horrendous airline again. I don't care how much or how long the alternatives are. Weep for me and God bless. read more

If I could give easyjet 5 stars for being a hellish airline, I would. I always knew easyjet wasn't the best airlines... every time I took a trip with them in the past, the flight would always be delayed. Still, I didn't really have such a big problem with easyjet... they were definitely better than Ryanair, whose airplanes are like tinfoil caddy shacks in the sky. However, I was there when London Luton airport had its crazy bomb threat meltdown. Yeah, it's mostly the airport's fault we had this horrible experience (5 hours in the hot sun with security guards screaming at an unorganized mass of people), but easyjet wasn't completely sympathetic about the situation. I will say that easyjet did one nice thing. They invited people into their lounge so they could use the bathroom. They also let some people have snacks from their cafeteria for free. That was very nice of them. However, they wouldn't let people stay in their air conditioned lounge unless they were some fancy pants flight club member. I saw a lot of handicapped people suffering in the hot sun. Bad, bad easyjet. The worst thing easyjet did was the HORRIBLE, UNSYMPATHETIC, and SNARKY customer service people received when they were finally able to enter the airport. People missed their other flights, spent lots of money to trek from London to Luton WHICH IS NOT AT ALL NEAR LONDON, and had to delay their travel plans. I understand that I come from a country where the customer is valued while Europe isn't into that at all. Still, I expect a little humanity after a shitteous event like Luton. People were dehydrated, tired, unhappy, depressed. Maybe some of the customer representatives had also endured the hot sun, but you would think they would be understanding of the situation. Most of the customer reps were hostile, refusing to help passengers unless it was only to change their flight at another time. Yeah there was a big queue and it would take hours to make complaints. And easyjet was unprepared, unorganized... Nevertheless, couldn't they have been nicer to people to compensate? One guy was shaking in anger about missing his next flight. The woman didn't even bat an eye when she said, "Haven't you heard of travel insurance? It's your responsibility, not ours." While that may be true... can't this lady have just said, I'm sorry for this unfortunate situation? Or tell the guy how he could call customer service and figure something out (like going to Gatwick airport??). For me, I was mostly angry that no one ever told us where we could pick up our luggage. I waited an extra 3 hours until I finally found 1 NICE PERSON from easyjet to retrieve it (thank you Richard). However, before that even happened, I had another rep from easyjet threaten me that if I didn't magically find my luggage (which was easyjet's job), easyjet would DESTROY my stuff. And then he told me the last buses were leaving at the same. Moreover, I had waited 30 minutes in line to talk to this rep who kept talking to other people and didn't want to answer my questions. After 9 hours at this terrible airport, I cried. easyjet, you can redeem yourself. Become more organized for emergencies like this, at least for your own customers at Luton Airport. I'm also angry that I had to spend 60 USD for bus fare to come back to my rescheduled flight and that easyjet "might" look into my situation to refund me. I get that shit happens and people should have bought travel insurance or this or that... but it's just an extra expense some people can't take. Have a heart, easyjet. It was a terrible day. Try to give customers a little peace. read more

In no way does EasyJet compare with JetBlue. JetBlue is a million times better! I flew EasyJet from Berlin to Luton. I couldn't check-in online despite repeated attempts. I found out when I got to the airport that I couldn't check-in because the plane had too few seats for the number of passengers so they were kicking people off. I got put on a flight several hours later. But the worse part was the follow-up. I emailed to get the EU required refund. No reply so I call and after giving them my credit card number, was told I didn't need to do anything further. Days later I get an email saying they again needed the last four digits of my credit card. I send it but nothing happens. Two weeks later I get a voicemail saying I should call. As every call is an international one that costs money, I emailed. No reply. Weeks later, I email again. They say they have been trying to contact me?? Not a single email in my box. Only after I write months later, do they tell me they had problems processing the refund on my card - that's true because I had to cancel my card when my husband misplaced it. But why didn't they process it right away the first time? And why don't they tell me they had problems until months later when I write back to them??? I call again, give a credit card number. Nothing. I email multiple times. Now it's been almost a year and I still don't have the refund. read more

The terrible policy of ONE bag per passenger carry-on (and that means ONE) is so absurd, so thoughtless, and created such anxiety for the passengers on our two flights last month. It was really inexcusable. We saw one passenger DESTROY the zipper on their suitcase in a desperate effort to reduce the carry-on to ONE. Mind you there is plenty of space to place one item under the seat and one reasonable item above. But for some reason this foolish airline chooses to abuse their clients. We saw one passenger, in a failing effort to reduce the length on his suitcase by one inch KICK the wheels off his suitcase, plastic debris flying everywhere at the EasyJet gate, passengers either frightened at the violence or cheering him on. I would never fly EasyJet again if I had a good choice. There is NO generosity from this airline whatsoever. read more

What a bottom feeding airline. They'll look for any reason to gauge - good example them saying my bag was about 1mm too big, and then charging £50 for each leg, 100 total, as a surcharge on the £88 ticket. It would have been cheaper to go with a legitimate airline. read more

So I'm back from my self-imposed, two-week Yelp exile: aka, Eurotrip! Now unfortunately, Yelp has yet to extend its reach into continental Europe, so I'll just have to stock up on those mental reviews. Fortunately, Yelp DOES have a London site (where you can find awesome words like "neighbourhood" and "postcode"), which leaves me a proper avenue to vent my inordinate anger at an airline called easyJet. The frustration with easyJet can be summed up in their catchphrase: "if you're late, we won't wait." Or put eloquently in our words, "If you're late, you're F'ed in the A." Our story begins here. Due to the volcano-that-shall-not-be-named, our flight on soon-to-be-defunct Continental from Houston to Paris was delayed 7 hours. Which was fine, travel sh*t happens. What was not so fine was that we had an immediate connecting flight from Paris to Milan on said airline easyJet. Which, thanks to the volcano, we would miss. By about 2-3 hours. Which again was fine, as we had plenty of time to sit in IAH and reconfigure our travel plans. Except, get this, it's dang near impossible to reach easyJet BY PHONE. In fact, they don't even publish a phone number on their website. After finding one through a chat forum, we figure out their phone lines are open only during normal business hours, which means we had no way of contacting them to discuss our already known situation. Many hours later, we finally reach Paris. We high-tail it to easyJet's clusterflux of a departure area and waited in four different lines, only to be told that, since we were late, we were--that's right--F'ed in the A. Here's the play-by-play. Line 1 was for check-in's only--wrong line, sorry. Line 2 told us to go wait in the ticket booking line. Line 3, the ticket booking line, decided to close at FOUR THIRTY in the afternoon. Line 4 finally told us that since we were more than two hours late for our flight that we were--that's right!--F'ed in the A!! Too bad, so sad, now move out of the way so we can "help" the people behind you. Conclusion to the story: we ended up renting a car and driving 12 hours overnight from Paris to Milan. Now unfortunately, our reliance on easyJet didn't end there, as we had three more flights to go with them. easyJet fancies itself as the "Southwest Airlines" of Europe, but they aren't even close. Briefly, the ridiculousness of easyJet. - You have to buy baggage, with a max of 20 kg. Each kilogram over 20 is TWELVE (12!) euro per kg. Let's just say we had fun reshuffling clothes around. - In an effort to save costs, they park their departure area at the farthest end of any airport. So yeah, they were in terminal 3 in Barcelona (the ONLY airline in that terminal), which requires you to go to terminal 2 and walk OUTSIDE to get there. - Check-in opens exactly two hours before departure, and closes exactly forty minutes before departure. That's a one hour, twenty minute window. Otherwise, you're--you guessed it--F'ed in the A. Which actually happened to a group that got to the airport like 5 minutes after that window. - You can pay extra for this thing called speedy boarding, which lets you go to a "shorter" (umm, not really) line for check-in and gives you a "1" priority (think Business Select for Southwest) instead of a "2" priority to board. - Yeah, that means EVERYONE else lines up in the "2" line. Since NO ONE buys a "1" priority, that means there's a gigantic snake line at the gate. Brilliant. - To further cut costs, they didn't even park the airplane at the gate. Instead, you're put on a bus which shuttles you to the plane. The bus doors open, and you get to take off in a sprint for the stairs to the plane doors. So yeah, that priority boarding? Doesn't work out so well. - But before that happens, they start scanning boarding passes as the arrivees are getting off the plane. So you're stuck in that tunnel chute thing, sans A/C, for like 15 minutes. - All food and drinks are pay to get only. But they have like 3 varieties of everything, including sandwiches and pizzas, so the extra weight of stocking everything still costs fuel. I'm guessing that fuel surcharge makes its way down to the customer. On the flipside, easyJet does have one of the newest fleets in the air, their cabin crew is extremely friendly, and the ticket prices are generally a lot cheaper than the major carriers. So they've got that going for them, which is nice. read more

STAY AWAY FROM THIS COMPANY!!!!!!!!!! They have totally ruined our anniversary holiday to Italy. After 3 hours of waiting for their delayed flight, they cancelled it without giving us no support at all to get to our destination. We have been trying to claim reimbursement for the travel cost occurred from having to re-organise transport and accommodation, and 6 months later STILL no response!!!!! Their customer service is absolutely disgusting, and I really wish I could give them just a 0 star because they do not deserve anything. read more

In the U.S. I typically fly Southwest Airlines, which is considered a "value airline." It really isn't. They simply advertise it as such. The prices are usually the same, maybe just a little less, in competitive markets. Though frequent or business travelers are not recognized as much as on other airlines, what you do get from Southwest is straight-forward dealings and employees who are generally happy and satisfied with their jobs. I lay that foundation to (1) explain where I am coming from and (2) compare to EasyJet. I will be quick... My first EasyJet experience (last week) Nice-to-Paris was awful. The airline is not forthright with fees that add up and the service is terrible even if it is a "value airline." There is no value. The price ended up being close, if not the same as a full-service airline (we each had 1-checked bag and 1 carry-on). From the inundating emails that are confusing to all the extra advertising in them as well as on the plane (headrests on the plane) to the atypical check-in/boarding, unhappy employees and ridiculous follow-up survey (would take 30 minutes to complete), there is nothing good about this airline in my opinion. I understand that airlines need to charge for baggage now. A la carte pricing is indeed the way to go. I (we) are light travelers, still EasyJet is back-handed. The online confirmation and emails were confusing with all the up-sells and cross-sells. The in-airport fees for bags are absolutely ridiculous (30-40-50 Euro per bag). After paying for my wife to check her carry-on in order to carry her purse on the plane (queuing twice - different line if you need to pay for an extra bag), I was also asked if I wanted to pay to check my bag since I had a computer bag, which is slim compared to most. Instead of paying another 30-40-50 Euro I stuffed it into my soft carry-on travel bag. The queuing at the gate was awful... no seat assignments or boarding-groups for loading the plane. We were concerned about being able to sit together because of the mismanaged and unorganized cluster to load the plane with many people creatively queuing. After going through that with the unhappy service agents, I was asked at the gate to verify the size of my bag on one of the bins. After stuffing my soft (roundish) carry on into the rectangle for the unhappy attendant (I probably came close to busting my laptop), we boarded the plane to sit in seats that had adverts on all the headrests, even the tray tables. One might say it is a learning experience for next-time one fly's EasyJet, but I will never fly EasyJet again. read more

A slightly "classier" version of RyanAir in that, at least, they are not concerned about the weight of your luggage (though still believe in the ridiculous idea that your handbag (yes, your handbag containing your passport and money) should fit into your luggage???!!! They, too, won't give you a glass of water during the flight unless you'll loosen your pocket. Here is a classic example of why two stars: Gatwick airport: Passenger: Excuse me, can you tell me which one of the Dusseldorf airports is easyjet flying to? EasyJet staff: I don't know. You are the one who should have paid attention when booking online. Passenger: ???!!!???!!! EasyJet staff: I don't know. Passenger: You work for EasyJet. I have purchased a ticket from EasyJet. I have a question about my ticket and you don't know. Who knows, then? It's unacceptable. Even if their tickets were $5, that is still no way to answer customers. read more

After many years of planning, saving money and working with my doctors I, as an autoimmune patient braved the family trip we had all dreamed of to London, Paris & Rome. Doctor's notes written to be furnished at the airport, if needed. International Medical Bracelet with information available immediately by website not to mention the international sign for medical patient charm included. All medications and supplements in their large, original and inconvenient space consuming containers as asked by all airline carriers. More doctors' notes in my carry-on so there could be no mistaking their ingredients necessary to my vital well-being. My drops and ointments along with my doctors for a my chronic dry eye and infection condition which had to be easily accessible at all times and with me at all times kept in a tiny, side purse about one inch in thickness and 7 by 5 in measurement and weighing less than a pound. A little life important bag that that on all my previous flights with other airlines were cleared to sit next to me (I have a small frame, luckily) right at my side, under my seatbelt, no problem. But that all changed when I handed a very solemn, very cold hearted Easyjet passenger agent my ticket and she insisted the pouch purse go into my carry on as we were only allowed one. I attempted to explain to her my situation including the fact that the carry on was so stuffed with all my other medical needs, nothing else, even the small pouch purse would fit into it and I had to have it with me, not above, and not under the seat for my condition. She dismissed me rudely, and insisted it go inside the carry on, without so much of an ounce of trying to understand me. I showed her my medical bracelet and my doctor's note, but she still shook her head no without any kindness in her face. She was rude, unprofessional, heartless and a downright mean control freak. My stepmother had to scramble to put my tiny eye drop purse into her bag, which barely fit, causing havoc in line, so that we could proceed to board. I then had to sit there until after takeoff, my eyes hurting worse and worse (I am in danger of blindness in dry conditions like airplanes) until takeoff and the seatbelt sign went off before my stepmother could hand me my tiny little eye drop bag. It did not matter that I put drops and ointment on right before getting in line to board, I need this every few minutes in extreme dry conditions to avoid flare up and further infection. Once I had it back, it stayed by my side, just as all other flights and airlines, until we landed, the flight attendants not batting an eye. Although the flight was smooth, the airplane clean, the flight timely, etc. the flight attendants had a complete cold, dismissive manner towards the passengers and impatient with those who did not understand that even a cup of coffee cost money because there was no English annouement about it following French and Italian. The recordings on the plane were generic and flying Easyjet was much like being inside a giant flying computer with no heart. People with medical conditions deserve far more respect than this. Paying passengers deserve far more respect than this as they are your customers. I was not asking to have a huge purse sit on my lap. And I had all the doctors' notes and bracelet to prove this was necessary and it was recognized by everyone in every airport and on every airline but Easyjet. I did MY part by being prepared. For those of you who have voted this "funny" I do not see what is so funny about this. Try having a chronic condition and see how you would like be treated like this. I will never fly this stupid, stuck up airline again and I will be sure to warn others as well. read more

They tagged several travelers for having a carry on and a purse but out of 6 or 7 people I was the ONLY one that was charged! On top of that they WROTE DOWN MY CREDIT CARD NUMBER instead of processing it electronically. Discrimination at it's worst and potential fraud! Service agents were rude to almost everyone they encountered. Some travelers were quite upset. Just because your cheap doesn't entitle you to be rude and disrespectful. read more

One sentence! Do not fly this airline! Worst airline ecxperiance ever! We had to pay 90 Euro to check in 2 pieces of luggage which converts into 101$ in USA. Thats highway robbery! Plus we delt with unpleasant customer service, who threatened to revoke our tickets for not wanting to pay the 90 euro for our luggage. Once onboard, you had to pay for everything, drinks were 1.50/2 euros and food was more. I dont know how this airline stays in business! We will never fly this airline again! read more

They STOLE my money! I pre-paid for more than 15kg weight for 5 bags as we were on vacation and did not have a scale. I was told by them to do this online as the cost at the airport the day of flight was more. This cost $180 Euros. When we got to the airport 4 bags were under 15kg and 1 bag was 15.2 kg. They owed me $160.00 Euros. I asked the ticketing agent to credit my credit card and was told that I'd have to do it online. Guess what? NOPE!!! They told me I would not get a credit and too bad...read the fine print on baggage refunds. They STOLE my money and the ticketing agent was complicit in the theft!! Stay away from them!! read more

Wish I could give no stars. Worst experience ever. After overbooking our flight, easyjet made us wait hours to even address a possible rebooking. Claiming our tickets would be refunded as well as a $250 compensation for our hotel, I have yet to hear anything from them. I filled out a compensation form online and have been dodged ever since. Worst Airline EVER! read more

I just flew Easyjet for the first time and will never fly it again. On my way to Europe I paid in advance for a checked bag. I flew from the US to London to Italy. I flew another airline from the US to London and when I landed I went to my new gate to board my Easyjet flight. The gate agent told me I'd need to re-pay for my checked bag since I was handing it to her at the gate. I explained I had arrived from an international flight and had not been outside of security. I was forced to pay $65 anyway. It's a ridiculous policy to expect that I would go through immigration and customs to get outside airport security to drop off my pre-paid bag and go back through security to make my flight. On my return flight I took only one bag with me. I wasn't sure I should check it or if I could carry it on so I spoke with the ticketing agent who said no need to check it, it's a fine size for carry on. When I arrived at the gate I was told my bag was too large for a carry-on. I explained I had asked the ticketing agent about my bag and had been told the size was fine, but the gate agent charged me anyway. I had to pay an additional $68 to check my bag! If you are trying to save money Easyjet might be a nice option but honestly I had to pay over $150+ in bag fees and for that kind of cash I should've just booked with a real airline. Lesson learned. read more

:you get what you paid for: it's not dirt cheap like ryan air, but it is a budget airline, so best of both worlds! i took a number of flights (UK to amsterdam, amsterdam to vienna, milan to barcelona, etc.) and in comparison to ryan air they were: 1. on-time 2. flying from major airports (i didn't have the stress of going to a rural one) all-in-all i'd say it's worth paying more for less stress! read more

I was on a group tour with a lot of people in Europe and part of our itinerary for the tour was to take a flight from Greece to Italy. Their was about 30 of us and we all could honestly say that our experience with EasyJet was the worst. It all began with the check-in procedure, which was really unorganized. So we were only allowed one carry-on bag which includes a small purse. I thought that was unreasonable since other airlines that fly domestically allow one personal bag like a purse and one carry-on, a total of 2 bags to take into the plane. I came in with a total of 3 bags (a purse, a carry-on bag, and a rolling bag to check-in). I ended up having to check in and pay an extra 30 euros for my carry-on bag since they only allowed 1 bag to take inside the plane, which was my purse. Later on I found out that other people were given the opportunity to take in their purse and their carry-on bag in the plane for free and that it all depended on which person you talked to in order to check in. There was no consistency and it was really unfair! Plus the flight from Greece to Italy was not full at all and there was plenty of cabin space for additional bags. I was planning to put my purse under my chair anyways and my carry-on in the cabin, so it wouldn't take any additional space at all. I believe it was just another way to pocket our money. They didn't even consider that my group and I were all tourists and that they should expect a lot of us to carry extra bags while traveling, for gifts and souvenirs. It's common sense. But I guess airlines like this are just in it for the money and don't value customer service. The check-in specialists were also rude and they honestly had a difficult time explaining their rules and regulations regarding baggage and weren't informative at all. They're great as a budget airline but not if you're looking for comfortability and peace of mind. read more

They market that they have cheap tickets, but 1) it's not that cheap, and 2) u can have only one small luggage in total (including the carry on), so if u pay the extra bag fee for a round trip, it costs you more at the end. I had to pay 70 euros just for a small handbag, so the ticket was definitely not cheap. Plus the lady was rude in Berlin. read more

It's cheap and I normally don't complain when you get what you spend. But attempting to hassle and make people pay for luggage that is normal for one to bring on a plane is stupid. Humans aren't sardines I wouldn't ride with them if your above 200lbs or you will be highly uncomfortable. I wouldn't complain had it only been one bad experience but I've flown with them twice and learnt my lesson not to do it a third time. Customer service needs some work and that's from telephone in person and email. Also if your boarding a flight in London England it would be great if the employees could speak English read more

I have some good news to report! After talking to their customer service and sorting all the facts out, Easy Jet acknowledged the mistake was on their part and refunded me the cost if the entire flight to and from Barcelona....so there was at least a happy ending to go with the tough start if my trip! read more

We got the classic bait and switch carrying our bags onto the plane. Paid extra so we could bring standard-sized carry-on bags on board, were told they were fine when we checked in, but when we got to the gate were told one of them was too big. Because we were forced to check at the gate they charged an extra fee, so the $80 to check the bag was almost more than the cost of the ticket. What a racket. What's worse, when I contacted them to complain they simply replied (after weeks of waiting and multiple contact attempts) that this was standard policy. To rip people off? Guess so. The flight itself made us feel like we were living in an infomercial with the flight attendants selling all kinds of junk up and down the aisles and even a soft drink costing money. read more

I will never fly with this airline again. It looks cheap to start, but they charge you for everything, so you end up paying just as much as you would have flying with a decent airline. On my flight out of London, I was told (not when checking my bag, but at the gate) that only 1 carry on item was allowed. Not a carry on and a personal item, but one item total. They charged me an additional $60 for it! Terrible airline! read more

An inexpensive and efficient way to get to some of the smaller and less crowded airports in europe from the larger hubs.

My flight EZY7435 was delayed on 1st August 2019 from Southend Airport to Malaga. I was told on the Easy Jet app and by their crew that the reason for the delay was a problem with a crew member in Jersey which delayed the plane arriving at Southend Airport from Jersey Airport to take us to Malaga. The crew on the plane to Malaga told us that we could claim for the delay! On returning home from Malaga I have tried to claim twice from Easy Jet but they have given some story about the problem was with French Air Traffic control and the need to change the crew, and as circumstances were out of their control the claim is not available under EC261/2004 regulation? However, I have been informed by a third party that a claim can be made as the delay is over 3 hours and we can claim approximately £350 per person under the EC261/2004 regulation. It is a shame that the Easy Jet after service is poor as generally their service is good, so long as nothing goes wrong. I will now have to use an online company to make this claim. read more

First time flying with them. As we were checking in, they took our luggages with an added 35 euros fee. After given our boarding passes and right about boarding time, our luggage which was just designed to stick out the sides, even if it was empty, was told by a rude gentlemen who worked for easy jet, by the name of meesha or "Brian" which was written on his name tag. He prompted us that we had to pay 55 euros to check in our bag, wouldn't even listen to what sense we were making. He kept giving us a smirk look and kept asking cash or credit. Horrible service, horrible guy who I wish never ever to see in my life. This man should be fired and never dealt with. read more

Low budget, no frills airlines. Check in process was easy and quick so was baggage retrieval. Crew was efficient and professional.

Possibly the worst airline I ever used. The plane and service on it is okay but the customer service center is something out of this world. I was overcharged for a flight and even with the print out of the final confirmation page they refused to refund the difference of the overcharge. They admitted their mistake but "because they are a non refundable airline they are not going to issue a refund for my flight". !?!?!? At the end I let my credit card company deal with this... Besides you can find much better and cheaper price from other companies in Europe. At the end with their extra charges (not counting the overcharge) I paid more than other air companies on the actual flight line. read more

I really feel this airline should be called SleazyJet. It was a good price initially for a short hop from Paris to Biarritz. I was travelling with a bicycle and on the website clicked the appropriate icon for sport equipment to pay. The site prompted me on and I chose the weight for my bike in protective bag and my only piece of 'hold baggage' as they call it. I only booked the bicycle this way because the website indicated I had to which turned out not to be the case. At the airport after some wandering as SleazyJet apparently doesn't warrant signage at CDG paris I found the check in/baggage drop. I was told I had only booked a regular bag and not the required sport equipment. I assured her I clicked the icon and was prompted on. She said it was wrong and I would have to pay the sport equipment amount. I said well fine just charge me the difference and she replied she couldn't but had to charge the full amount. So of course I said then just refund me the other amount on the initial bag I booked. Again the reply was she can't and I would have to cross the hall to the customer service desk and get my refund there. I told her to just do the charge so the bike could get loaded and I would deal with the refund once the bike was on it's way which is what I did. Unfortunately at the customer service desk I was told they couldn't process a refund there and I would have to contact sleazyjet directly. At the end of my trip with reliable internet again I looked for contact on the Sleazyjet website. Contact info kept directing me to a FAQ page none of which fit and a phone number that didn't work. After much hunting I found an email and requested my refund which seemed quite straight forward. After over a week I got a reply and again it was simply NO fees were non refundable. At no time did any of the 3 or 4 check in people or the 'customer service' person tell me a fee was non refundable. I paid for 2 hold bags and only flew with 1 strictly due to how their own website directed me. In fact I never had to pre book that bag as the website implied so the whole thing seems a scam. Beyond that the wait in the departure was without air conditioning or ventilation on a very hot day. The line up for boarding was long and slow and then into the gangway again with no AC or venting and more long wait. We sat on the ground quite a while and took off about 30 minutes late. The staff were not interested in the guests, and the seats were quite threadbare and cramped. Makes you wonder about the rest of the aircraft. I really felt if there had been a problem the staff would have come to life to collect extra fees for oxygen masks or life preservers or any other emergency item. If I absolutely had to I might consider flying them again but I would certainly exhaust all other options first including a much longer train ride. read more

The worst flying experience I have ever had. They obviously have a very unhappy staff who treat you like cattle, and nickel and dime you for every penny they can get. While they protest that they are not on commission, I do believe they have a quota system and have to have x amount of customers paying the outrageous fee of 55 Euros, about $75 to check a bag that they know will fit in the overhead (and in our case did, on our outbound flight Luton-Amsterdam. Then they have the nerve to put you through all these gyrations to measure your bag, and claim that YOU are holding the plane up! In the end, I was treated like garbage, sent to the furthest gates with no elevators, sat in an uncomfortable seat for the same $$ if not more than traveling on a civilized airline. AVOID, AVOID. read more

I have flown many times with budget airlines around the world, including easy jet a few times before my Amsterdam to Bristol flight on 23 November 2015 (EZY 6162). Of course with a budget airline, one would not be expecting as fine a service like many luxury airlines. That aside, I must commend that the service was pretty good from most of the airline staff except for one flight attendant whose name I will not mention who treated us very rudely, giving us glares when serving us. I completely understand that she may have had a long and hard day, but as someone who has had experience working in a front of house job, I know that it is possible to at least fake a smile and try to make guests feel comfortable, although it may upset you. Additionally, I did not know that part of the service from a budget carrier involved the ground staff damaging your bag and properties. I will agree that it is my fault, that one external zipper containing my pajamas which I wore on a previous flight that same day to Amsterdam was not padlocked. However, I do not condone the fact that a member of staff, clearly not a customs official would dare to open that part of my bag and pour a liquid of unidentifiable source, possibly concentrated nail remover, onto my pajamas leaving a strong horrible stench in that compartment. As a result of that individual pouring the liquid onto my pajamas, my bag suffered some water damage, alongside being left with a horrible stench which I had to endure over the week of my holiday. Also missing from that compartment of the bag was a bottle of water which is obviously of low value and would not affect me if gone missing. All in all, my journey with easy jet was one that would be expected for a budget airline. I was generally quite pleased with the upkeep of the plane, with the structural upkeep being of commendable standards, for an A320, one of the oldest planes in the world. For that, I must give the staff of easy jet all my praises. However, the service received on the plane, namely by the flight attendant and its ground staff (especially the luggage handlers) was less that acceptable for reasons mentioned above. I will reiterate once again that this is a low cost carrier and thus luxurious services should not be expected, yet I believe that your service staff should treat people with more respect, or at least try to and your ground staff should have no business opening and ransacking people's checked in luggage and damaging their property. Although the goods damaged and lost are small in value, it is the thought of people having the guts to do that action and the potential for this to happen to me or another passenger again that has driven me to write this review. I will definitely recommend this low cost carrier to customers traveling with only small carry on baggage, seeking to make a short hop from city to city, not expecting much from service staff, but will strongly refer others who are traveling for holidays with check-in baggage to other airline carriers. As for me, I might reconsider repeating my journey with easy jet if carrying check-in luggage or if given other alternatives of travel. However, since easy jet is one of the only few low cost carriers that support many favorable roots within the EU, I will have to travel them when traveling these routes again. Although, when traveling next time, I wish not to have my luggage damaged, and as for that will certainly take additional precautions by padlocking every single zippable compartments both inside and outside of the bag, carrying as little as possible items inside the bag to avoid the chances of things going missing and being damaged in my bag and thus ruining my holiday. read more

I've never gone out of my way to leave a yelp review - but Easyjet by far has the worst customer service I've ever come across. They lost my luggage on my last trip and if it weren't for a random airport employee I wouldn't have gotten it back at all (all the customer services kept forwarding me to non-working numbers). They said to file a claim and they'll refund me for my purchases from the mishap- it's been three months and I haven't heard anything from them. Wish I could give zero stars. read more

Terrible experience with this airline! I had a cancelled flight 3 months ago and they still have not given me my refund. Horrible customer service, no direct contacts or responses to email. If I could give 0 stars I most definitely would! read more

This airline is cheap and cheerful. Staff are friendly. Clean inside as well. Only thing I don't like about Easy Jet is that you have to pay extra to take luggage on with you and that you don't get to see a film whilst flying and you have to pay extra to eat or drink on the plane. So after paying all that might as well just pay and go on a different airline with everything included. read more

Probably the most f...up airport I have ever been. They make you walk to your plane on the tarmac. No buses or direct gates. You have to wait to board your plane in 96 degrees on the sun. Once you boarded they let you know that you have to sit on the plane for hours before you can take off... read more

It seems that EasyJet and the like are no longer offering the value that lets you forget about the no-allocated-seats, huge-queues, pay-for-everything delinquencies. I am paying 120 quid to get to Milan with Lufthansa from Heathrow, one-way, and 110 euro to get from Milan to Luton on EasyJet. If I book in advance with Lufthansa, the fares are even lower. You can get 100-120 quid r/t to Milan from Heathrow and avoid the hassles of going through the EasyExperience. read more

The absolute worst airline experience. There was no communication or effort on the part of easyJet to warn any of its would-be customers that a "bomb" that went off or was found one month ago has somehow caused all flights from Rome to Munich to be cancelled. No emails, no texts, no calls. Customer service desk doesn't open until 8, much too late to sort out how we can get reimbursed for this debacle to fly on a different airline (I'm typing this at 5am). Another passenger booked this flight a week ago and was told by the in person representative that the flight had been cancelled a month ago. He then showed an email confirmation from a few days ago saying that any cancellations that had been sent out were null and that the flight was back on schedule. The reprentative apologized and didn't know what to say. Neither did we. Our theory is that easyjet actually cancelled the flight because there weren't enough passengers that reserved seats, in which case they still should have provided prior notification of cancellations well jn advance instead of waiting till the last minute to turn a profit, leaving all its would bd customers with little to no options. Go check out their twitter if you'received curious. It seems like they cut costs but are one of the most ineffective and noncommunicative airlines that dxist, judging from the volumes of people that have experienced issues with the airline for overcharged airline fare, delaying countless flights, and cancelling flights with ZERO notification beforehand. This airline is cheap for a reason. Don't settle. **I'll update my rating if easyjet does in fact reimburse the cost of the ticket and cost of the rental car we now have go drive 9 hours, like a competent aIrvine shold do. read more

This review begins with a warning. Unlike the vast majority of airlines checking in on line before you even leave for the airport does not guarantee boarding with this airline.... You can (we found out to our immense cost) check in online up to 30 days before hand - not that any of their ticketing, confirmation or plethora of up-sell emails let you know this.... other than buried in the small print. I will not bore you with the details but long story short the flight was oversold and we were denied boarding to Madrid from London Luton, for our friends wedding, even though we had booked over 3 months before departure date.... That was bad enough but the way it was handled by easyjet was beyond disgusting, we were treated as if it was our own fault, we had to micro manage the situation, collect our hold bags, constantly keep on top of their customer service staff to ensure a taxi was coming (over an hours wait) to take us to another airport the other side of London (Gatwick), almost a 4 hour drive fighting through Friday afternoon traffic to then have the next flight delayed over 3 hours whilst we waited in the confined boarding gate waiting area without any refreshments and only being able to visit the bathroom by surrendering our boarding pass.... No offer of compensation other than the legal minimum and copy and paste platitudes from their customer service team. Unless you absolutely have no alternative avoid this airline. I've flown with them for over 15 years and have accepted the trade off between comfort and price. BUT, when things go wrong that is when you realise you are on your own..... We, just about, managed. Someone less well travelled, for example my parents, I dread to think.... read more

Worst airline ever! Do not book a flight here. They get you with the less expensive airfare and get you by making you check all your bags in for more than the airfare you pay. My daughters bag completely fit in the size check with exception to 1 side of the wheel. We were forced to check it. By the time we checked in the bags which fit in every airline overhead (small as well) we flew in Europe, we could have flown a more reputable airline where they would not force you to check your carry on bag. read more

This airline should be investigated and shut down, they are CRIMINALS. Canceling flights at will, leaving passengers stranded on the plane. The next day on our rebooked flight, they moved the flight forward without notice, despite the flight not having taken off, we were denied passage. This had a huge knock-on effect, that took 4 hrs to rectify and huge expense and stress. Again, avoid these criminals at all cost, it's cheap no doubt, but buyer beware ... you get what you pay for in life. read more