Easyjet is a great airline in comparison to the other budget airlines such as ryanair - the tickets are very much affordable if booked early and the cabin crew and staff are all very friendly too. You pay for food on board and any luxuries but that's expected from the low price. They seem to check in quite quickly and you can skip check in all together if you want to - online check in. There's nothing really that I can fault - except maybe that the planes are always full because of their low prices, though not their fault! Nice airline overall. read more

I booked two of my holidays last year with easyjet & I have to say they are a great company to deal with, the prices quoted for my hotel & flights were the cheapest around ( and believe me i searched everywhere for the best deals!) Their website is easy to use & simple to understand. Plus checking in at the airport could'nt have been easier. read more

I quite like the Easyjet experience, it's fast and efficient (mostly, although I have been delayed on more than one occasion), they have a good flexible pricing strategy (paying for check-in baggage, paying to board the plane first - something that is lost on me, etc), and as I found out last week they'll only charge £35 pp if you miss your flight to get on the next one - which as a single traveller I don't think is too bad and makes them actually better than buying a flexible business ticket. read more

Easyjet has to be one of the UK's best airlines, what it has achived over the last few years is great and when you can travel accross europe for cheap, and in brand new aircraft, what more could you want. When i look for a flight im not too concerned about all the luxaries you get a BA and id rather pay to travel low cost, and spend the saving on enjoying myself once at my desternation. Easyjet has not really expanded much at my local airport East Midlands which is a shame really, Ryanair really putting the strain on them now. Easyjets methods could be improved, the boarding procedure is poor compared to Ryanair, its like fighting to get onboard most times, 9 times out of 10 i could have been killed! read more

I have used easy jet a few times to fly to Alicante and also to Dublin. For a budget carrier the aircrafts are basic and the colours a bit loud! However, for short flights they serve their purpose. In flight food and drink is expensive though so try and eat before you fly. Also, be careful when booking as the booking system automatically checks 'speedy boarding' which adds an extra £5.00 to your fare. If you aren't too fussed about boarding first then make sure you de-select this. My fiancé is 6 foot 4 and does find the seats uncomfortable as they are quite close together. I have found the staff to be helpful and friendly and they are good at boarding you quickly. read more

flew with easy jet twice and both was'nt the best but i guess for the price paid it matches up with the services. but don't want to moan as it is very good on flight prices read more

Zero stars (if possible) for not refunding the cost for me no longer needing to check luggage, done well in advance of my flight. You ppl are vultures! I only every fly EasyJet when I can't book with anyone else. read more

My favorite out of the collection of budget airlines in Europe (apart from the atrocious color scheme!). Good range of destinations, destination airport not being miles and miles away from the city center and no annoying broadcasts whilst on the plane about other by products sold by the company (at least not when I last traveled with them). Comfortable flights and generally friendly and helpful staff, I personally have never had a problem with Easyjet. Unfortunately, they are not doing many special offers or promotions right now, or else I'd be hunting for a trip over the xmas period! read more

I have to use a rollator because of a slight disability. I was so well looked after by ground and cabin crew. It was to be, the very best. I can thank the crews on the Luton to Pisa flight. Thank you read more

I fly a lot for business. My last 4 flights have been delayed or cancelled. I lost money not just in rebuying new tickets on other flights - but also on hotels to stay in until the new flight, terrible airport food, airbnb booked in destination cities I was over 24 hrs late in arriving in, and lost appointments / business. No vouchers, no rerouted flights were provided - I was forced to give up the trip completely or rebook from own pocket at the airport for very high, last minute prices for what was even available. Easyjet promised to reimburse a portion of the costs verbally and in writing 12x. I never received a penny from easyjet despite their reassurances 12x that the reimbursement had been released and would be in my account in 48hrs to a few days. Its been 4 months of easyjet not paying a cent they had promised over and over. This has now cost me significant time and grey hair. On looking online to see if others had this same problem - I was shocked to find that over 1/4 of easyjet flights are significantly delayed (according to easyjet's own website.) I was further shocked to see so many articles (2 in the Guardian alone in one month) detailing easyjet's nonreimbursement practices. If you do not care about going anywhere beyond your home airport - rolling the dice with easyjet could be a decent gamble for you. If you intend to fly - consider that 1 out of every 4 people in that loooooonnnnng check-in line are actually going to be significantly delayed or cancelled at their own expense. read more

I flew with easy from Gatwick to Cologne, Germany. The flight was slightly late taking off but overall was a good flight with efficient service considering the price paid. Checking in at the airport was easy enough and even easier for my wife who checked in online as she had no suit case to check in. Once we were both checked in it was pretty much straight to the plane and board. There were a few small queues but nothing worth moaning about. Other then the unbelievably slow people that love to walk slowly on their way to the boarding gate and hold everyone up, everything was as to be expected. read more

It's an inexpensive airline so I have booked with it a couple of times. Since they are inexpensive, they make their money by charging you at every step of the way and punishing you if you don't plan ahead. They treat you like a herd of cows, ready to be milked for a few pounds. If you fly with them, print your boarding pass ahead of time and bring food for the flight. You can get free tap water, however. Last time I flew with them, they had 3 flights leaving out of Bordeaux within a space of 15 minutes and 1 passport control officer available 20-25 minutes before our gate was to close. There was a general mass of people and no queue. This was made worse by the mad panic as the people on my flight to Luton, which was the first to leave, were afraid of missing their flight. People with young children and "speedy boarding" were all pressed together in the masses. The announcer began to ask repeatedly that everyone flying to Luton arrives at the gate immediately as time for the boarding gate to close came and then went. This only added to the frustration but there was no one coordinating the line and no where to sit down for a long time. I have experienced this a number of times with easyjet. They like to corral you to different areas without seating for long periods of time and then sell to you incessantly for the duration of the flight: listing food, drinks, car rental deals, perfumes, clubcard, skymall type things, adverts on the back of your seats in front of you and on your boarding pass. This comes at the sacrifice of safety. Since emergency seats can be bought, they allow anyone to sit there, no matter whether they are fit and able to open the emergency door. Since they try to squeeze as much money as possible out of you, I have found that hand luggage that was an acceptable size on other airlines, I have been told at the gate that it was too large and I needed to check it for £40. Easyjet can get you cheaply from one place to another but you may find that you've lost some money along the way and witness an unsettling disregard for its passengers. read more

The fact is there is absolutely no recourse if EasyJet loses your bag. The 'baggage contractor' does not respond to emails. The 'baggage contractor' also does not answer his phone. There is no way for customers to contact easyjet on their website read more

Still waiting for my refund for more than 2 months!!! One cancelled and another +6 hours delay flight!!!

Terrible experience, never again. Flight from Athens to Paris. They are inflexible and robotic in their treatment of people. They wanted to charge me 60 euros (!!) to check in an empty bag because I had my hand baggage suitcase and my EMPTY handbag (knowing their super tough rules) and she still insisted that she could "see" two bags. The overbearing and unfriendly employee rushed me as I tried to check every pocket of my handbag before having to discard a brand new bag at the airport because I couldn't afford to pay 60 euros more having already paid 90 euros for the flight: I am an artist and was working in Greece for free, as we always have to do as artists! In the rush and being pestered by this employee I forgot my Swiss watch in the pocket of my bag. It was my 18th birthday present from my parents, now lost forever because i wasn't allowed to take a small empty bag onto a flight. Ryanair is so so so much better, they are flexible about carry on luggage and if the overhead gets too crowded they check it in for free. I will never fly Easyjet again, they ruined my trip through their inhumane and pigheaded treatment of people. read more

My flight was cancelled last minute and I was never given a refund, despite being promised by the EasyJet staff onsite in writing that I would be refunded very soon. I've been pursuing this refund for 4 months now but all my emails have been ignored. When I call on the phone, I'm told that a supervisor will contact me within 48 hours, but this has never happened and I've called more than a dozen times. I've been robbed - EasyJet are crooks with no regard for their customers. read more

After reading all of the negative review about Easyjet I felt kinda bad about piling on with another. Ok that feeling is over. How do the terms unprofessional, biased, unfair, flea market, infomercial, did I say unprofessional and rude. My wife, son and myself flew from Roma to Gatwick on July 5. We got to the gate in plenty of time to check in and found a very long line. Boarding was not in any order, by row, by children, by old, or any thing else. It was a first come first on scramble. This is where Easyjet really showed its true competence, As people were boarding the ticket takers were using totally different criteria for carryons. The woman on the right was letting everything go on. One bag, two bags, three bags, whatever didn't matter. The woman on the left was more selective. If she liked the way you looked you could take whatever you wanted. Well we were at the bake of the line because the lady on the left kept saying "you have too much." My wife asked if she could bring a purse on the plane. Answer...NO!. Question. Where can I keep my pass port? Answer...NO!. We finally got through the lady on the left and were ready to board the tram, (Easyjet doesn't use jetways) When two guys on the ground crew take my carryon and my sons carryon without explanation. So no earplugs, no book no nothing. The only thing my wife has that they did not take was her passport. Let's review, earlier passengers had two and three bags, we had none. Then came the flight. Everything is a charge. No big, don't care, the flight was 2 hours. What was entertaining was the flight attendants. From vigorously Telling a couple that they could not wear hats in the exit aisle to selling cheap jewelry and watches at over priced rates to the captured audience. And selling train tickets with a true flea market pitch. To recap this flight, it sucked. Gotta love capitalism. But buyer beware. Will probably never use them again. I will pay more to evade the crap that they pull. Happy travel. read more

Exorbitant fees for baggage at airport and inability to resolve customer service issues on site. Nothing was easy.

Went to Palma for a holiday , things were fine going. Coming back all was fine flight was good & we got into Gatwick early by about 10 mins. But then my case did not arrive. Whent to the desk about this, They got some one to have a look around, they came back & said its not there any where. So they wrote down all the details & said when found it will be sent on to me. All this toke about 40 mins or more. Finaly got my case back abot 30 hrs later. It turns out it was left in Palma I sent an e - to easy Jet to complane & told then for the srees, time wasted, & in convieance they should giive some compention. 1 week later i got the reply very sorry but cant give any compention. Even though I pointed out I had paid out for them & my contract with them was for my case be with me at gatwick airport on the same day. But easyJet dont want to know. So easyJet NOT SO EASY. read more

I will not fly with easyJet ever again. Sure, easyJet is very cheap, but you don't actually get what you pay for...you get much lower. Flying with this airline will spoil your trip whether it is a vacation or a business trip. For a vacation, it will make you stressed that you paid 50 euros in additional fees there and 50 euros in additional fees back. For a business trip, it will make you uncomfortable for the rest of your journey abroad knowing that you had no space to breathe and sat in a poorly-maintained aircraft as transportation. I would not even recommend this flight to students touring Europe on a budget - ryanair or Norwegian would be a better choice. It was my first time flying easyJet, and definitely my last. Listen to the reviews above because these are true stories and I just experienced a common negative review above. Just as the American wrote earlier, easyJet forced me to check my bag in for 50 euros one-way at the gate, even though I have taken this bag every time I travel as a carry on. They will suck your money out. Worst part was, the SURPRISE FEES AT THE GATE WERE MORE EXPENSIVE THAN MY TICKET. Don't let the low prices on online ticket sites fool you, this airline will rip customers off and abuse their wallet by luring them in with a "cheap" ticket quote. We need to stop easyJet from scamming customers. read more

Forced us to check in US standard carry-on baggage for 55 Euro. The story didn't end here. The check in stroller was broken after the flight and we were told to file a claim to get a replacement after 10 days. Thank you easyjerk! We had to carry our 3 yr daughter for the rest of our international trip. read more

Two months after I bought my ticket, three weeks before my flight, was just informed that my flight now leaves three hours later. I can change to a different flight free of charge . . . but it's the only flight that day. You want to arrive in a foreign country at 10:15 at night? Me neither. I should never have booked with them. read more

Never again will I fly with easyjet!! Had a trip to Israel booked but had to change the name to another family member to take my place due to circumstances outside my control (redundancy). Being less than 60 days to departure, that made it £100 to change the name - £50 each way! oh and if you choose to do it over the phone they charge an extra £10 for the privilege, plus the call costs 13 pence per minute in which the first 5 minutes are spent on their automated line pressing a zillion different options - talk about adding extra sneaky ways to make money from their customers! Tried to make a complaint to them of these extortionate charges and they just kept quoting the terms and conditions to me and saying this is what I accepted when I booked. They are profiting hugely from customers change in circumstances but they think its ok to charge this much as its listed in their t&c's which you have no choice but to accept when booking anyway. Their staff have no control over anything either and they just quote the t&c's when you try to challenge it. easyjet cannot possibly justify these charges when everything is digital....they are just greedy! Charges like this are just adding to their deep pockets. I've been a regular customer over the years but NEVER flying with them again from this point on as there's nothing "easy" about this experience. I just feel completely ripped off and they should be ashamed of themselves!! read more

Unfortunately, we were not able to take advantage of the flight we purchased as we were told by the Easy Jet Manager at the London airport that our flight was cancelled. We were travelling as a family of 5 and had already checked in our luggage. The manager advised that the flight was cancelled and that we should retrieve our luggage from the hold. He also advised that if we needed to get to Paris that day, we should purchase other means of transportation. We did need to arrive in Paris as we had to meet another group and travel from there. He assured us that Easy Jet would reimuburse us for the train expense. We purchased 5 train tickets and immediately provided proof of purchase to Easy Jet customer service along with receipt proving we had checked our luggage. The response I have received on many occasions is that the flight was not in fact cancelled and that we would not be reimbursed. So we were given wrong information by an Easy Jet manager, experienced significant inconvenience and incurred additional expense. I have been attempting to resolve this matter since early November 2015 and have explained that we did not simply not show up for the flight or decide to leave the airport. We were expressly told to leave and retrieve our checked bags. In all cases I've gotten the same response suggesting that we were in the wrong and that Easy Jet has no responsibility to reimburse us for our cost and their error in communication. We believe this is unacceptable. read more

I made a reservation on EasyJet and discovered as soon as I made it, I had entered the wrong date. I live in the US and tried calling them but as they are in the UK their office was closed. I sent an email and immediately received a response that they received it and would get back to me. The following morning I called them and after being on hold for 27 minutes hung up and so far at 48 hrs have not received an email response to my email. I have flown this airline in the past and the flights have been fine but this service is not acceptable. I will make this the last time I fly EasyJet; EasyJet you just lost a customer! read more

Dealing with customer service has been far from easy. Worst airline customer service I have ever dealt with. Our flight was delayed multiple times without an explanation, then at around midnight, we were told that it was cancelled. People at the customer service desk weren't communicative but eventually told us that there were no other flights out until four days from our original departure date. We were then asked to book flights through other airline companies and were told that we would be reimbursed for the full cost of the flight we booked. It's been well over a month since my claim was approved, and I am STILL waiting on the $500 that was apparently refunded to my account. In addition, I called customer service (which cost me money) and they were absolutely useless. The lady on the phone basically said, "It says refund processed on your account, so I can't really help you with this. You can email customer service and they will be able to help you." In the past, airline companies that have cancelled a flight have sent me a voucher of sorts to apologize for the inconvenience. Should have known not to expect that from such a terrible, budget airline. read more

Very poor standard of cabin crew On a recent Easyjet flight from Marco Polo to Gatwick we went to put our bags into the overhead locker above our allocated seat. At that moment, another passenger (from a different row) suddenly started to put his luggage into the same overhead locker. When I explained that this was directly above my seats he continued to load all his bags into the locker and also put his arm across the locker so nobody else to use it or but their bags into it. One of the cabin crew stood right there was and simply watched this passenger reserve and "hog" all the luggage racks. When I raised this with her she simply shrugged her shoulders and told me to "put it somewhere else then. Further consequences of this were that on exiting the aircraft it was difficult and time consuming for us and other passengers because we had to try to locate our luggage which she had made us stagger around various places on the aircraft. In addition to this she never had a name plate on and when we asked her name she refused to give it. She actually stated sarcastically that "I have not got a name". This was very frustrating and she should be totally ashamed of herself. We brought this to the attention of the Cabin Crew manager "Davide" who could give no explanation for her conduct or behaviour and simply said that he was not there so could not comment. He did not want to provide the cabin crews name however when we explained that we were going to raise a formal complaint and that there was only six crew anyway it could easily be established he eventually detailed that her name was Elena. The attitude and unprofessional conduct of this cabin crew member was unbelievable, and she was a poor impression of EasyJet. Elena desperately needs some additional training in customer care and politeness. Obviously the standard of cabin crew is very poor with Easyjet as they appear to allow them to "reserve" the overhead luggage for various passengers, do not wear nameplates and passengers are told "i have no name" when it is requested. read more

Worst airline i ever travell. Worst costumer service. They play around with you and lie you all the time. i have a flight from Paris to Nice on the 17 of July 2017. They cancelled our flight. after doing 3 hours line in customer service, Employs very rude with attitude told us they cant do nothing only next day at night the can send us in another flight. We have to buy a ticket in another airline( we need to be in Nice that day). i may the claim on line they said i will have my money back in 14 days. its been more than 2 months. i haven't receive my money yet. Call every day, no answer, send more than 30 e mail no answer. completely scams. DO NOT TRAVEL IN THIS AIRLINE. WORST EXPERIENCE I EVER HAD IN MY LIFE read more

You get what you pay for. In other words, if something is cheap, there is probably a reason. Yesterday I flew Easyjet from Madrid to Paris on an evening flight after a long day of meetings. The boarding lounge seems crowded, but nothing alarming quite yet. Pretty quickly a huge line was formed at the gate. I had bought seat 1D and had speedy boarding, and didn't think I should be overly concerned. Well, I was in for a surprise. Speedy boarding is over within a minute, and you wouldn't know it unless if you are lining up at the gate like everybody else. Contrary to regular airlines where if you have a priority you can board "at your convenience", with Easyjet, if you miss that 1 minute window, you have lost your benefit. Not knowing all of this, I am standing back to board last. I didn't need to rush since I had 1D. There were so many people boarding that I thought they must have a different aircraft. In reality, they had stuffed all these people in the same old Airbus A200. Of course there was no room for luggage and they were forcing us to check-in our hand luggage. I was carrying 2 computers in a computer bag, with a ton of confidential and sensitive information, and I was not going to let them put my computer bag in the luggage compartment which (as they cut every penny wherever they can) most likely does not have climate control and temperature at 35,000 ft can reach -70C. I argued that I cannot check-in my computer bag, for reasons that a 4 year old could understand. But the flight attendant directs me to a fine print in the ticket purchase agreement that they do not guaranty space for hand luggage. Here we are in a surrealist Soviet Union era scenario where I am failing to communicate that I cannot put my computers in the luggage compartment. In a move of customer service genius, they threaten to unboard me and a flight attendant bars my access to my seat. Flight attendant decides to "do me a favor " and heavily insisted that it was a favor to keep my computer on board, but that I had to check-in the bag. The captain comes out and with a mischievous smile says "Yes, she is doing you a favor!" Then the Captain jokes that [with my expectations], I should fly private. So between that option and the perspective of missing the last return flight to Paris and having to spend the night in Madrid and miss my meetings for the day after, I decided to fold and agreed to that. She must be happy. She won a battle. But in the long run, what if this happens again and the next crew doesn't want to do me a favor and really force me to check-in my computer bag? With this and other some limited exposure to Easyjet, I have concluded that this company is not for me, or for business travelers in general. Furthermore, I do not approve of their questionable business ethics to rely on fine prints to extract money from you, or not to deliver what is the minimum level of service a traveler requires. In a 2 hour flight, they don't even offer you a glass of water. read more

Worst flight of my entire life. The staff is unfamiliar with their own policies and is very unhelpful. EasyJet usually closes its gates 30 minutes prior to departure, but never announced the gate for our flight. My friend and I kept asking different personnel which gate we should be at, no one had a clue. Finally 10 minutes prior to the scheduled DEPARTURE time, the gate (the furthest one) flashes on to the screen, no announcement is made & a hoard of people frantically run for it. Wouldn't want to pay another 60 euro rebooking fee on top of the 30 euros already payed for oversized luggage (anything larger than a child's backpack), on a half-empty plane. Ridiculous. read more

I purchased 4 tickets (with missed flight insurance) on easyJet. Our flight into Gatwick was late and we missed our easyjet connection. We were 30 minutes prior to the flight leaving, but the gate was closed. We went to easyJet customer service and had to pay 320Pounds for a "rescue fee" which they said would be reimbursed as we had flight insurance. We paid the fee. I got home and requested to be reimbursed. In order to qualify, you had to be fit to fly (check), be at the airport no more than 4 hours late (check) and report to customer service (check). Customer service issued us the new boarding passes. now easyJet customer service has emailed a one sentence reply to me. Because their employee made no notes in the computer system, my claim is denied. Although I am not responsible for the actions of their employees, and notes on the computer are not terms or conditions of the agreement, I have now been denied my claim. This company and their insurance is a scam. This is utter fraud to sell a service, have your customer fulfill their obligations, and then deny payment under the conditions of the agreement. I would be careful with this company. It feels they operate in a fashion to get your money, rip you off, and then hope you go away. read more

My husband and I flew from Paris to Rome in June 2015 with easy jet. We were going to fly with Air France but their cheaper flights sold out too quickly and we missed out. I was nervous about flying with easy jet as I'd heard some not great things. Apparently there was a fire at FCO in May so they changed us to CIA but only gave me 2 days notice, which I was peeved about. Turned out to be a blessing because we flew out of FCO and it was INSANE. I highly recommend CIA. Anyway. Our flight was on time. Zero delays. The staff were pleasant. The seats were comfortable. I paid like $12 extra for extra leg room so that our carry on bags would be guaranteed to fit, as we weren't checking luggage. We both fell asleep promptly and missed any drink service or entertainment, oops. I had read all about easy jet before hand so I knew of their fees and all that jazz, and really you should research those things with any airline so you are prepared. It's not their fault if I didn't read something. Anyway.. zero delays, zero issues, cheap flight. What more could you want? read more

Socially awkward Italian flight attendants on the London to Naples flight. They only greet or acknowledge you when you board and depart the plane if you're white. I made careful observations with multiple people. I guess they don't like feeling like servants to non-white people. People always want to have a high status without working for it. read more

Let me be clear I don't mind the terrible delays and flight and the crew were fine. BUT the customer service is the worst I have ever experienced. The man in the Lutton airport was snapping at us because we asked to speak to the manager and she wouldn't come. When the manager came she just had us call the customer service line. (And the waiting song was Human by Ragabone on repeat and one of the main lines in that song is "Don't put your blame on me" (They were trying to inception us!!!)) The first person we talked to was so rude my friend had to hand me the phone because she had to go cry. Then I spoke to the manager who would not admit that there was a problem with the app and that is why we missed our flight. He was extremely rude to me and I started crying too. The only option we had was to buy a new ticket and call another day and hope they pay us back. The whole reason we missed our flight was because we checked in through the app and then the app deleted our boarding passes and said we didn't check in. They kept blaming the app for the issue and said we can't blame Easy jet... for the app with their name on it. By the end of this me and my friends were sitting on the floor of the airport crying and still no one would help us or even comfort us and apologize for the mishap. We have never been treated so badly and they will be hearing from us again. The icing on top of the cake was the sign in front of the desk saying we're here to help but when you would ask them a question they said they could not help. Someone should start a petition to take that down. read more

We used easyjet when flying from Belfast to Paris last November. We were treating the kids for their birthdays with a trip to the xmas celebrations at Disneyland. Flying out was fantastic, we were given first priority onto the plane and the stewardesses were friendly and helpful. After a fantastic break we arrived at the airport to get our return flight and discovered some idiot in their office had booked our flights home for the previous day!! They didnt give a hoot at their customer services desk tbh. So my husband and myself were basically stranded with a 2 year old and a 1 year old who were both starving as it was tea time. Managed to get hold of someone at Thomas Cook (our provider) and the guy was fab, rang easy jet give off steam to them and ten paid for our flights with a company credit card. He advised us to make a complaint and Thomas Cook gave us £150 of holiday vouchers even tho it wasnt their fault. (They get a big thumbs up from me) so needless to say I will NEVER use Easyjet again. read more

Very good low budget airline! Flown with them probably over 15 times, last was Geneva-Barcelona. I never had any issues, staff are friendly and happy. Will use them again read more

Hell.... That's an understatement. They want you to miss your flight so they can charge you for another ticket. !0 people arrived late for their flight in Luton due the train delay. At 6.30 they wouldn't let us board on the 7pm flight and wanted to charge us for another ticket leaving the next morning at 6am!!! I lost my ticket and my connecting flight... but bought another one with another company. read more

Save yourself the trouble and book another airline. I booked EasyJet for a quick weekend trip from Amsterdam to Rome. The departure flight was 5 1/2 hours late arriving at 2 am the next day (instead of 10pm) I was so tired the next day from no sleep it impacted our weekend trying to catch up on sleep. The return flight was even worse! They kept delaying the flight and delaying the flight, then cancelled after midnight. The blamed it on the weather so they didn't have to pay hotels. There was only a light shower at around 6pm and all the other airlines were departing except for EasyJet. The customer service is horrible. No one cares about how delayed you are. We were stranded in Rome because all the flights out were booked. I ended up having to book another airline to get out of there. They were not apologetic for the HUGE inconvenience. The baggage fees are ridiculous. I will never travel on this airline again! read more

When you purchase a flight with Easyjet you expect that you are sacrificing comfort for a quick convenient flight. The only thing you are not guaranteed is friendly service... I have flown around the world and experienced a lot of airlines; I have never been so appalled as I had been with Easyjet. Starting off in London Gatwick on 02 October 2012. (Flight numbers available on request) I went to the counter and was addressed by a staff member whom asked me to place my bag into the bag checking crate. She was happy with the size of my luggage being concerned hand luggage and I proceeded through check out. My hand luggage back has been used across, South Africa, America and the UK to date and I have many flights information as proof of this. When I arrived at the gate I was again asked to check my bag and I assured the attendant that this had been checked at the entrance. She rudely told me to "check the bag again". She then told me that my bag was too large and I explained to her that this bag had been literally around the world with me and I have never been questioned before. On the bag my wheel was 1cm over the side. I was then handed a bill of 40 pounds JUST for luggage, where my flight had only cost me 24.99. I was absolutely appalled and said to the women attendant that it was absolutely ridiculous; she then very rudely commented that "this is the way Easyjet works and I can take it or leave it". Her rude manner was so insulting and I was humiliated in front of all the other passengers. I told her that I did not even want to deal with her as she was so rude and she retaliated by saying to me "I don't have to fly Easyjet then and I can stay in Gatwick". At this time I needed to get to Glasgow for business and had no choice but to part with my bag and accept the manner that this rude Easyjet staff member treated her customers with. I climbed onto the plane and cried the entire flight as I had never been treated so badly by any staff member in my entire life. Then when it came to returning to London Gatwick on 10 October 2012 (flight details available on request) I went to the counter and asked the attendant to check my baggage and explained to her the manner in which I was treated in London. The attendant was very friendly, apologized for the manner in which I was treated and asked me to check the size of my bag. I placed the bag into the holder and she said to me that I could take my bag as hand luggage. I asked her twice is this would be okay as I did not want to be fined the 40.00 pounds as I had in London and she told me that the Glasgow staff were more relaxed and I would not have any issues. I said to her that I would take her word for it and cautiously proceeded with my bag to check in. At check in, I was pulled out of the line while waiting to board and again was asked to check my luggage. Now bare in mind this is the second time in less than 10 days I have been humiliated by your staff and singled out for this bag. I went to put it into the luggage and it did not fit - AGAIN and I explained what had happened with the check in counter. Now the staff here was exceptionally friendly and nice, but the entire flight had the privilege of watching me check my bags and again be fined 40.00 pounds. I was told that they had spoken to the original flight attendant that allowed me through and in the future they would not allow this to occur again - however, this means nothing to me, my bag was again charged and I am now out of pocket 80.00 pounds for a flight that was 109.00 only. I chose Easyjet to save some money from the trains which were 220.00 pounds and I basically ended up paying the same amount. The service is shocking and there is no warning about the amount you will be paying for your luggage and additionally the humiliation of the manner in which your staff treat their customers. On my return flight as I got on the flight a guest commented that she was nervous about sitting at the emergency exit window as she had a bad shoulder - Adriana the flight attendant said to her "well you have no choice and you chose to fly with Easyjet". I shook my head and immediately thought to myself - a mistake I would not be making again. For the return flight I cried all the way back to London for the manner in which I was treated and the fear of how I would get 80.00 pounds to make it through the month as this is an expense I not only cannot afford, but cannot make up. Easyjet, you should be making an effort to make your guests feel welcome and want to make use of your services, but instead, it appears that money, money and money is your main priority and focus. For us students whom would have used that 80.00 for food, I hope it can be used to teach your staff how to treat their passengers! The attitude from your staff is simply "take it or leave it and you don't have to fly with us if you do not agree with us"... read more

easyjet used to offer good deals with poor service. Now the cheap deals are gone, the poor service persists and you have to pay for everything. I suspect that pretty soon you will have to pay to use the bathrooms. Their luggage policy is unfair and doesn't take into account the size of the overhead locker. We had to pay 50 euros "penalty" because it was 3cm too long on our return flight from Paris, but fit perfectly (wheels first) on our outbound flight. I will no longer fly easyjet as it is no longer cheaper that the regular airlines when you put everything together. read more