I had a smooth check-in process with British Airways. Then had to wait around and look at the Duty…read moreFree shops as gates were not announced until closer to boarding time. This gave me time to see that you could fill out a quiz and get a free biscuit. Something gained at least. After my gate was announced, it was a mad rush to the gate as they started boarding. I wish they would announce the gate sooner allowing time to relax at the gate. Just a matter of preference but that's not how they do it there.

Easy to navigate airport. Seems relatively small. I used rideshare Uber to and from the airport…read more The Uber pickup and drop off area is located in the parking garage. I also traveled there during the holidays so the airport security line was crowded. I didn't see too many food options. But renovations seem to be in the works. Overall pretty smooth airport to travel in and out of.

was on a business class flight to San Francisco. Got served some juice. (U can get wine) it was…read morefresh and cold. I was given pyjamas, a pillow, blanket and EarPods. Amazing service and flight staff. the seat was incredibly comfortable. We also had a diverse choice of Shows! Would go again and do recommend. Economy is really nice too, with respectful staff and a good food menu with reclining seats. I flew on a new 777. 5/5

Flew down to London for the day and took Air France to LCY. I have never flown with them before so…read moreI didn't really expect much for an airline. However, I was surprised as to how clean and had a nice fresh smell it had. They had breakfast served in nice little trays and though the fork and knives were plastic, it was not the cheap kind. The breakfast was good. One my way back, it was a smaller plane and they also served lunch in lunch boxes. Also good. So far, my experience was not bad.

DO NOT RENT FROM SIXT - especially Sixt Manchester Piccadilly - unless you like being stranded by…read morethe side of the road for TWO days! On August 11, 2025, we rented a brand new Volvo xc40 from Sixt Manchester Piccadilly. We were strong-armed into buying Sixt's most expensive insurance offering, by Ken Kelly, a sales associate. He assured us that with this insurance, if we had any issues whatsoever, we'd be back on the road within a couple of hours. Because we were heading to the Lake District, with its tricky roads, we were convinced to buy it. We were fooled. On August 18, we had a flat tire. Although the car did have a spare, it was decided that the best thing would be to replace the tire, since a new tire was required. After 4 hours, Sixt Recovery arrived. It was soon discovered that the locknut key provided with the car did not fit ANY of the 4 tires on the car (so the spare was useless). Sixt Recovery's recommendation was to tow the car to the local Volvo dealership - so they left, and again we were abandoned on the side of the road. We spoke to Volvo, and were told that they could help us. After repeated calls to Sixt Recovery and to Mr Kelly, we were going in circles. No one seemed to have any authority to make a decision. The only option we were offered by Sixt was an 8 or more hour roundtrip journey to Manchester to replace the car. This would have had us arriving back at our cottage quite late at night, which we were uncomfortable with. We pleaded for a car to be delivered to us, but Sixt flatly refused. In the end, it was Volvo Roadside Assistance, NOT Sixt, that rescued us. But, the negotiations with Sixt took so long that we could not get to the dealership by closing. A kind man gave us a ride back to our cottage (again no help from Sixt). By the time we arrived, this had been going for over 9 hours. (Calling their Roadside Assistance is like a trip to purgatory, transfer after transfer, each time re-explaining your situation.) The next morning we walked back to the car, where we met the tow truck (arranged by Volvo). He drove us 1 hour to the Volvo dealership in Kendal. Eventually, it was discovered that the car did not even have authentic Volvo locknuts. According to Volvo, who enlisted a local expert with an assortment of locknut keys, the only way to fix that car was to drill out the locknuts on all four tires and replace them. Now we were completely stranded. And again no one at Sixt would help us. We were told that it was Volvo's problem. Again we asked Sixt to deliver a replacement vehicle to us. Again, they flatly refused. At this point - 29 hours later - it was clear that no help was coming. So, we were forced to terminate our rental contract and rent a car from Enterprise in Kendal, at a VERY expensive last minute price. We finally arrived back at our cottage 31 hours after the ordeal began. Losing 2 full days of our vacation. We were lucky that we had that flat tire in the morning and could drive the car to a safe place (the roads are largely single track) with cell service and kind local people who assisted us. Otherwise, it could have been quite precarious. Note that we purchased the absolute best Sixt insurance we could buy, and were repeatedly assured that we would get immediate help and be put back on the road as quickly as possible when we purchased it. Total BS. After all of this, Ken Kelly, called us to apologize and told us that Sixt would NOT be charging us at all for our rental. And that Sixt would reimburse us in full for the Enterprise replacement car. Again total BS. After the dust settled, and several letters to the black hole of Sixt Customer Service, we were eventually reimbursed for only 4 days of rental - the 2 days without the car, and the 2 days remaining on the contract. They refused to compensate us for the expensive rental with Enterprise. And for our two days of lost vacation. Sadly, the verbal commitments were total lies. DO NOT RENT FROM SIXT. They will NOT be there for you when you need them.

Golf trip to Scotland and rented a small SUV from Sixt at EDI airport…read more Shame on me, but forgot to take photos of the condition of the car. I am a safe driver and did NO damage to the car, but was charged over 1,000 pounds for two tiny 10cm scratches after check-in. Outrageous! This company has simply found a way to supplement their revenues and profits from charging for damages that drivers did not incur. I give them a big fat 0 on a 10 scale. Avoid at all costs!

I read lots of negative reviews but I just say we had an easy and wonderful experience with…read moreeveryone at Edinburgh Hertz. Gabriel checked us in and could not have been nicer. We got the full insurance and that was good because we got a flat tire in Skye and was refunded upon return. I recommend!

We had a deeply disappointing experience with Hertz. Due to a simple mistake, we accidentally…read morebooked our rental car for a different airport than the one we arrived at. Instead of working with us to find a reasonable solution, the Hertz team took full advantage of the situation and charged us nearly double the standard rate for a basic car. Even after we found a significantly cheaper option elsewhere and returned the car early, we were still forced to pay the full inflated amount. No flexibility, no understanding, no effort to make things right--just a rigid, profit-driven approach that felt more like a trap than a service. I understand mistakes happen when booking travel, but the way Hertz handled it was predatory. We'll be avoiding Hertz from now on, and I'd encourage other travelers to be very cautious. There are better rental companies out there who won't punish you for an honest error.

In September I hired a car from Edinburgh airport to visit family. The staff were friendly and nice…read morebut I had problems being charged for preexisting damage to the car. The car was very muddy at the bottom of the car but when I saw extensive scratches to the car not shown on the paperwork I contacted the Avis representative. They assured me that I would not be charged for this damage but marked my copy of the paperwork to note the damage. Renter beware - this is the only place they take note of the damage. So when I returned without the paperwork I was charged over 500 gbp. Surprisingly though, when I returned the car, they photographed the damage and emailed them to me with estimates of damage invoiced. Subsequently given this thorough return process I question how this damage managed to go previously undocumented in their system. I felt scammed. Fortunately I was able to recover the paperwork from my family and after a month the charge was reversed and Avis apologized for their mistake. In future I would take more time to inspect any rental car taking photographs, and insist on having any marks recorded. Sadly I will be hesitant to use Avis again in the near future.

I hired a car and was later charged for tyre damage that was clearly pre-existing. The damage was…read morerecorded on the rental agreement before I collected the vehicle, and I was told at pick-up that I would not be held responsible for existing issues. When I returned the car, I explained this to the staff and refused to sign the damage report, as the same damage had already been noted. The agent assured me that no charge would be applied until the matter was resolved. However, Avis still charged my card without authorisation. I emailed customer service on 16 September, received only an automated acknowledgment, and have since had no response despite multiple follow-ups. This is unacceptable service and poor handling of a clear dispute. I've now had to seek a chargeback through my card provider. I strongly advise other customers to take detailed photos of their vehicle at collection and return, and to be cautious about pre-existing damage claims at this branch.

Definitely a low cost budget rental but I had no problems. The location is a bit weird but once you…read moreget in the staff were great. I showed up 4 hours late due to strikes and they had given away my car, but they got me into a better one and even waived some fees. Staff are friendly and lovely. No issues. Can't speak to the issues other people have had. Issues or nickel and diming people aren't a scam. Don't expect high end service at budget prices.

NEVER AGAIN... this company practices an outrageous policy that I call racketeering. Cautious by…read morenature and not inclined to let myself be taken for a ride, I had to admit that I had been cheated and conned. I hadn't read the previous comments about the outrageous methods used by this company to extort money from you, but I was wrong. I can confirm what other victims have said. When you book, nowhere is it noted that you will be asked for a guarantee of £1500 if you do not agree to take out insurance at £25/day. You are simply told to bring a debit card for the deposit with a sufficient reserve. It's only at the counter, after you've collected the cost of the rental, that they tell you about additional insurance that you can take out (even though, when you booked the vehicle, you already had to choose whether you wanted cover over and above the third-party insurance already provided. When I confirmed that I didn't want to take out additional insurance, I was asked to put down a deposit of £1,500 by credit card. Bad luck for me, I was £15 short (my card has a maximum limit) of the £1500 required, so I offered to pay the balance in cash (they don't take cash). I offered to use a second credit card to cover the balance, but they refused, pointing out that it had to be deposited on the same card in the hirer's name (my second card was also in my name but had a €1250 limit). I clearly expressed my dissatisfaction, but the very unpleasant attendant told me that I could leave on foot and give up the car if I didn't like it. But if I cancelled on the day of the rental, I would not be reimbursed. As a result, I had to pay for the insurance hand and foot. In the end, we drove 183 miles more than the 100 miles per day we had planned. We had to make up almost £60 (£0.3 per mile) on the day of our return. In addition, we received a car that had not been washed, had 12,000 miles on the clock and was already full of dents everywhere (I filmed the vehicle from every angle when I received it to avoid being blamed for any damage, as I have read in other comments from ripped-off customers). So I thought I was renting a vehicle (the smallest in the range) at a democratic price for £130 for 7 days, but in the end it cost me £330. So go for another, better-known company with a trusted reputation. I would add that this company changes of name and is now called Drivalia... but the company's reputation will probably have led them to change their name to cleanse themselves of all these comments from abused customers. So in conclusion, be careful if you go through them anyway, and if you can, run away and never set foot there...

This is a good basic hotel. Better quality than Travellodge or Premier Inn but little different in…read moreprice. There is an excellent restaurant and the staff are very helpful and charming.

I can understand naming your hotel after some defining characteristic or local feature. But I've…read morealways been a little sceptical about hotels calling themselves "quality". If you have to use the word in the hotel name, the chances are the reality will be anything but quality. I should point out that the 4 of us didn't choose to stay here; British Airways put us up overnight when their lateness made us miss a connecting flight. And, to be fair to the staff they were friendly and efficient. Our twin rooms (why twin, we are two couples?) we're a little sad and, well, little. Beds were moderately comfortable but the main barrier to sleep was the constant noise of the other guests milling around in the corridor outside, banging the doors and speaking loudly. At least the rooms were clean. The hotel's restaurant was surprisingly good, though. I don't think there is much choice if you're looking to stay at Edinburgh Airport but, if you're in any doubt, try the Hilton up the road. Didn't stay there and can't be sure it's any better - but at least its name doesn't have you thinking about calling Trading Standards.

I cannot recommend ECPH highly enough. 6 of us (3 couples) travel to Musselburgh Races every June…read morefor the last 3 years and stay at the Best Western Kings Manor. We've always used ECPH and I book via the App a 6 seater car to take us too and from the races then another to take us to and from a restaurant later that evening. The cars have always been on time, the communication via text is excellent and the drivers are courteous and professional. On our last visit our friends were late arriving and the driver was happy to wait 10 minutes for them. Excellent service every time and will use them again!

To be honest I thought most cab services were the same, but this is the only one I have been…read moregenuinely impressed with. I mean you'd be surprised how hard it is to get from A to B without going via C,D,E and then Falkirk because the cabbie wants to wring an extra couple of quid out of you. Fear this no more though, as Edinburgh City Private Hire are here, like a superhero arriving to save the day...in a cab. They have cheaper rates than both City Cabs and Central Taxis by quite a bit, and although most cab journeys in Edinburgh don't last very long, if you are heading out of town they save you a fair amount. As well as this they actually turn up when they say they will, whether you want them in half an hour, or more impressively if you say you want one right away, they are always there within 5 minutes. The cabbies are all pretty cool from my experience as well, having a bit of a chat with you. Also all the cabs are good cars, a few mercs and audis and the like being used. If you are stuck without a lift, who're you gonna call??? Edinburgh City Private Hire!! (admittedly not as catchy but more practical than Ghostbusters). Oh yeh, as a rather inexplicable extra, if you get one of their cards, you get 30% off entry at Cab Vol and half price and queue jump at The Hive before 12. No idea why but not a bad bonus to have