I cannot recommend ECPH highly enough. 6 of us (3 couples) travel to Musselburgh Races every June for the last 3 years and stay at the Best Western Kings Manor. We've always used ECPH and I book via the App a 6 seater car to take us too and from the races then another to take us to and from a restaurant later that evening. The cars have always been on time, the communication via text is excellent and the drivers are courteous and professional. On our last visit our friends were late arriving and the driver was happy to wait 10 minutes for them. Excellent service every time and will use them again! read more

To be honest I thought most cab services were the same, but this is the only one I have been genuinely impressed with. I mean you'd be surprised how hard it is to get from A to B without going via C,D,E and then Falkirk because the cabbie wants to wring an extra couple of quid out of you. Fear this no more though, as Edinburgh City Private Hire are here, like a superhero arriving to save the day...in a cab. They have cheaper rates than both City Cabs and Central Taxis by quite a bit, and although most cab journeys in Edinburgh don't last very long, if you are heading out of town they save you a fair amount. As well as this they actually turn up when they say they will, whether you want them in half an hour, or more impressively if you say you want one right away, they are always there within 5 minutes. The cabbies are all pretty cool from my experience as well, having a bit of a chat with you. Also all the cabs are good cars, a few mercs and audis and the like being used. If you are stuck without a lift, who're you gonna call??? Edinburgh City Private Hire!! (admittedly not as catchy but more practical than Ghostbusters). Oh yeh, as a rather inexplicable extra, if you get one of their cards, you get 30% off entry at Cab Vol and half price and queue jump at The Hive before 12. No idea why but not a bad bonus to have read more

Surprised and disappointed to read some of the other reviews. However, I can't complain about ECPH. I've always found the service to be professional and reliable, and the prices seem decent. However, I don't take any sort of taxi that often, so I really can't give up to date comparisons with taxi companies. As a private hire company, these cars can only be pre-booked, and not hailed down on the street. Apparently, this means they can charge less than taxis. I do enjoy the security of booking a car with a reputable company and being picked up by that car, rather than choosing a random taxi on the street. Probably me being over-cautious. Anyway, I recommend ECPH. I've travelled several times with them to the airport, and would do so again. read more

According to some Hallmark card, somewhere 'Life is so precious,/And each day is a gift./So enjoy every minute,/As it were your last to live.' So imagine my disgruntlement to find 25 of those precious, precious minutes frittered away, gone, never to be seen again, while waiting for my (very late) prebooked taxi. Just think what I could have been doing with those beautiful minutes! Dancing, playing chess, smelling flowers! All I actually wanted to do with those minutes, though, was to get to work - hence the reason I booked a taxi. At a mere 15 minutes late I called to ask if it would be much longer: Taxi person - 'It's one minute away, just around the corner'. Me - 'Can you tell me why it's so late? Of course it's not your fault, but I'm now late for work, and I did prebook it earlier this morning, for 15 minutes ago'. Taxi person - 'People are taking their children to school!...' - Now, I had been labouring under the false illusion that people had been taking children to school for quite some time now (decades, even) and yet the world of taxi punctuality somehow managed to keep on turning, but clearly I stand corrected - '...and anyway, people who booked their taxis days ago are still waiting!' Interesting defense. Anyway, time passed. Another phone call, different taxi person: Different taxi person - 'Please hold'. Three minutes pass. Different taxi person - 'It's at least 10 minutes away, stuck in traffic. I'm very sorry'. Me - 'I appreciate the apology, but it's okay, I'll just cancel the taxi'. Different taxi person was nice, I liked her. And as I walked to to the bus stop, I contemplated Ida Scott Taylor: 'Do not look back and grieve over the past, for it is gone'. read more

Lucky can't give it zero stars! Booked taxi at £28 online then once dropped off I've been actually charged £44! Contacted customer care and they are no help at all! Book else where this company is a joke! I travel about 10 times a year back and forward! This mob won't see another penny again! read more

Call the police - I've just been robbed....!!!! £48 quid to get back home, but if I had booked a local taxi it would have been £25.00. Where is the justification in these ridiculously excessive prices? Who can I complain to - Trading Standards??? My MP??? Edinburgh Council (sorry, now I'm being carried away - they are all too busy ripping off tenants for repairs). And to boot, the driver didn't know where he was going - I should have drove...!!!! Highly recommended - er,no. Exploitative monopoly - hell yes. Was I a first time customer, well no. I was a 'last time' customer. read more

Appalling service: in the past, taxis were late, got lost and thus charged more, and drivers tried to wrongly calculate the 20 % discount (or not to apply it at all). Today, the taxi wasn't where it was supposed to be. Staff was repeatedly very unapologetic about their own mistakes and blamed me for getting annoyed when their taxi wasn't there or was late. read more

This review only gets one star because I can't give none. The taxi company took me (an another customer who had independently asked to go to the same hotel) to completely the wrong hotel. Okay, this is a mistake that could be made. But when I rang to ask them to sort it out, I was told they could book me another taxi, but I'd need to pay for it. Unbelievable - never experienced such poor customer service anywhere. read more

Should have trusted the other reviews. Unprofessional, unreliable company. Good if getting from the airport, terrible if otherwise. Avoid if you don't want disappointment and missing appointments. read more

Dreadful, charged £30 for what should have been a £15 fare, the driver was a total chancer, phoned to complain and it was agreed I was overcharged, said they would investigate, never heard from them again! would never use again or recommend, giving one star as it will not allow me to give none. Just received a business card from this company through the post....needless to say that it went straight in the bin. read more