HORRIBLE OFFICE CUSTOMER SERVICE. 2 guys showed up to dig up the lids that are 4 inches under soft dirt. they took 30 minutes and charged me $330! $215 to locate which wasn't necessary and $115 per hour to dig. they told me they had to put a camera down the pipe as part of the inspection and that footage would be reviewed and I would get the results! come to find out they did NOT do the inspection. The lady in the office said they don't do the inspection the pumper does. I complained and explained to deaf ears!!! ok .. just another experience of being taken advantage of - anymore, aren't we all just expecting that treatment anyway. so, the pumper came and left... still have 2 exposed lids... safety and health hazard.. called the lady at the ofc again (really didn't want to) - told her again my dilemma- oh, well we don't cover the holes unless you want is to. tjat will be $115 per hour!' needless to say $945 later I'm a very disgruntled customer and committed to never doing business with them again-nor recommending them! read more

Easy Rooter Plumbing - Plumbing Near Me - Sparks, Nevada

Disappointed I called a week ahead to make a Friday appointment between 8-10am. At 10 I called to see where the serviceman was, I was told it would be another 30-45 minutes. I lost an entire morning for a 30 minute call. My long hair mixed with roommates was making the bathroom sink and tub drains very slow and I thought another gallon of drano wasn't good for the plumbing. Raul had both drains throughly cleaned and put back together in a half hour with no floor mess. Total bill $120, seems high. read more

Take him out quickly on an emergency call. Of course you pay extra for that and I didn't realize you don't with Roto-Rooter but I was desperate. They were nice and everything in sight end up they lied to me about times that they came out which made my warranty company not reimburse me. They basically got me into a fight with the city swearing that it was the city but it wasn't. Anyhow it's whatever not thrilled but just dropping some info here read more

My water heater was not working. Called Easy Rooter Plumbing. James came and saw did not give a quote or estimate. The burner was off. He just lit the burner and charged $125.00. Before checking he should have explained me of the fee. read more

I had a leaking faucet in my bathroom and was told the only way to guarantee it to stop leaking would be for them to have a brand new drain and install it themselves. they charged me for a full hour and I still had the leaking faucet. Called another plumber they were able to fix my issue no problem read more

I called early this morning and made an appointment with Easy Rooter Plumbing for today between 3-5pm. I was home at 2:30pm and waited until 4:30 to call to verify the appointment. Was told I was still on. At 5:30 still no call no show so I called again. Was told I was still on. I told the girl to just forget it as clearly they were just too busy but they should have told me that instead of having me waste most of my afternoon waiting on a plumber that had no intention of showing up! Puss poor communication and empty promises. Will never call Easy Rooter again and will be sure to tell everyone I know what my experience was! read more

A few years back our sewer line in South Lake was in need of repair. Finally had it done last week! Easy Rooter was the only company willing or able to do a trenchless sewer line up here. Installed a new clean out & repaired over 40 feet of sewer line in a day. The staff were responsive and communicated in a timely manner. read more

Taking a moment for a review here. Used yelp to choose Easy Rooter...it went well so I feel the mind control of Yelp commanding fair compensation! I will be including a picture too. Michael T ,the Yelp guru, contacted me quite a while ago. He thought I had potential but needed to step up my game, mentioning that my writing could be better and that I should include photos. Ok, fine...here goes! Let's talk about the Easy Rooter logo first. A Viking riding a snake! I get the pipe snake reference...nice choice for a company specializing in drain clog relief. I think they are mixing mythology though...it's Odin the Norse god of war riding Quetzalcoatl the Aztec snake god of intelligence and wind. Either way...with Easy Rooter the universe will conspire to fix your drain or toilet! Shazam!!!! Upon further reflection I think they are making a symbolic reference to Easy Rider! There is the Viking dude (Peter Fonda/Wyatt/Captain America) riding his powerful snake (Harley Davidson). Riding along side Billy (Dennis Hopper), the pair strive conquer their troubled existence (Sink/shower/toilet clog) to seek truth (working sink/shower/toilet). See...makes sense! Oh, sorry! I haven't really mentioned too much about my experience with this company yet. They were great...the dispatcher kept in touch, the plumber (James) was professional fast and clean, they matched competitors coupons! Bam! Easy Rooter = Easy Choice! read more

Easy Rooter Plumbing - My shower works now! - Plumbing Near Me - Sparks, Nevada

We had Ryan F. out to our house tonight. He was so nice and explained everything so we would understand. He was quick and efficient gave us some great tips. He was here in about an hour and did everything to make the service more affordable and went out of his way to make sure everything was fixed and we were set for the night. We will absolutely use this company again and hope we get Ryan or someone equally as amazing as him. 5 stars all the way. read more

The technician David was very professional and did a great job fixing our water spicket. We tried to remove it because of a leak and it broke off. He came out on a saturday and only charged us $157.50. He was friendly and explained everything and it all works great now. I think I will call them from now on. read more

Found out there was a leak behind the wall underneath the kitchen sink. Called Easy Rooter plumbing and they respond pretty quick. Within an hour or so they were able to send someone to the house. Sam was very professional and very friendly. Showed him the problem and did a great job. Very satisfied. Thank you Sam and Easy Rooter plumbing. read more

We have a rental property in Reno that we were remodeling. Bruce was able to schedule Karl in a matter of days to complete some extensive plumbing projects: removing and replacing toilets, installing new kitchen and bathroom fixtures, garbage disposal, all under-sink supply lines. We took the option of providing our own materials which saved us considerable money. Karl was easy to work with and gave us ideas which we incorporated. We would use them again. read more

More than one no-show appointments. Fool me once, shame on you. Fool me twice, shame on me. (Husband accidentally made the second appointment). Don't call this company unless you want to waste your time sitting around for them to show up. Taking their business card out of my husband's desk and tossing it in the trash. read more

Not the company to call if you're having septic tank problems. Charged us $500. to diagnose that the septic tank was overflowing; hand-dug two 3' holes in the general direction of the tank and then left. Repeated calls to the company produced nothing. They just were not going to come back and finish the job. Called a smaller company. They responded first thing the next morning, identified to problem, dug down to the tank with a small excavator, emptied and cleaned the tank, repaired the broken line, put stackers on the tank to make it easier to reach next time and cleaned the whole area. Easy Rooter was our go-to company for years, but bigger is not better. read more

Had an appointment today between 8-12, finally called them at 2:30 and they said they were "running late" and they could come later today (Friday) or schedule it for Monday.... I told her I needed it done today, and she said they would be here no later than 6 PM. Well it's 9:30 PM now and no call and no show from these unprofessional clowns. I guess if you spend too much time around feces, your company will eventually become it. Two disabled people will now be without a working toilet until I can find a company that wants my business and is professional. 0/10 read more

Easy Rooter Plumbing - Plumbing Near Me - Sparks, Nevada

These people ripped my mom off. She is disabled and wanted a taller toilet. The guy said he would put in an ADA toilet. My mom agreed and didn't give him a price point. She doesn't care about the price, just the height of the toilet. My mom already had the tallest toilet she could order in that bathroom, but this guy promised a taller toilet. He put in a toilet, it was cheap, I found the same toilet online for 140 dollars and they billed her just under 1k dollars. She still didn't care about the price but the actual toilet was NOT taller, and was smaller in general, and was cheap, you could just tell it was low quality. Our family is tall, mom is the shortest at 5'8", so all of the tickets in my parents home are big and tall. Anyway, she ended up in the hospital with a brain bleed, and when she got home she wanted it fixed, but her brain wasn't all there so she handed the mess to me. The owner or boss was very short with me and dismissive. This company overcharged and took advantage of a senior with a brain condition and the owner promised me to put in a new toilet if she just paid for the profit. We haven't heard from him since. I would never ever call them again. read more

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Lesson learned from using this company: If you get a quote for work to be performed, you'll pay that amount even if the job turns out to be significantly less than expected. I was quoted a job at $8,460 to add a clean-out pipe at our office. It took two techs 5 hours to complete the work. When I asked for a discount since the work was much easier than anticipated, I was told that the manager reviewed my request and no credit would be issued. If you want to pay the equivalent of $850 per hour per tech, that's up to you. I know that the right thing for the company to do would have been to discount the price. But I guess gouging customers is more important than doing what's right. read more

I recently purchased a home in Fernley that needed plumbing repairs the seller agreed to pay for. Before moving in I was cleaning the house and discovered the sink was leaking and notified Easy Rooter to see about their warranty. Was told the technician would have to come out to see if it was something he repaired, but wouldn't be until the next time he came to Fernley. Even though the invoice indicated the work he did, he would still have to come look at it. If it wasn't something he repaired I would have to pay. I would never refer this Plumbing company to anyone. They are severely over priced and do less then acceptable work. read more

I contacted these guys on Saturday - Set up appointment for Monday between 3-5 they would call 20 minutes before. (Had a severe leak & had water turned off). Was contacted monday morning & confirmed appointment. I called them 3:30 - just checking. They said We're still on. should be closer to 5pm. I called them at 5:15pm - they said they were an hour out but would be there. I called them again at 7:45pm. They said they called & no one answered (My phone shows no call was made). I give up! - These guys have the worst customer service. I wouldn't trust them with anything. read more

Our time was set between 2 and 4. At 4:15 they still hadn't shown up. I called, they told me 5:15-5:30. They didn't show up until after 6. (I called them, they didn't call to update me. That's the biggest complaint.) Over 2 hours late! The tech was great and clearly had a long day. We gave him a tip. read more

Called after hours needed drain unclogged couldn't wait had company coming in from out of town. Easy Rooter sent a very professional and knowledgeable young man named "Mikey" who got the job done quickly and cleanly. I Highly recommend Easy Rooter and Mikey read more

I did a search for plumbers in Reno this morning, and Home Advisors lead me to Easy Rooter! They were the first and only to respond. Bruce said he would have someone out before noon... Ryan showed up at 10:30. He was wonderful. I thought we had a water main break, like we had a few years ago. It turned out my mom had left the hose running in the back yard all day, hence the mushy ground, and leakage into the neighbors yard. I told him about a water pressure issue, and he checked that out, complete with a photo of the pressure meter. He wrote up a bid for us. We mentioned a leaky faucet, and he fixed it with a twist of his magic fingers!!! All that, and he did not charge us... anything. When we do decide to replace that pressure meter, or any other plumbing issue, I will call Easy Rooter!!! read more

Best Plumbers ever. Truly the best professional experience I've ever had. Mikey and Anthony helped me out of a huge jam and we're just great guys to work with. read more

I am a manager at an apartment complex in downtown Sparks and I always call East Rooter first! They are fast, professional and always do a fabulous job! read more

I had called for a quote for water heater replacement based on some other quotes we had done. They are a Reno area business and would charge to come out to Fernley unless they were already on a call out here. I elected to have them call me just in case. On Monday we got a call from Chris (?) to give a free estimate of a few options. He stopped by and went above and beyond. Chris left a positive impact on us compared to the other companies. The professionalism, knowledge, and reliability Chris offered was very rare in my experience. He wasn't our first quote so I say with confidence that if he is representative of how the company works, 5 stars. As well, they were second lowest quote of 5 companies. If you're in Reno, it's a no brainer for water heater work. I did the comparisons for you. read more

I set an appointment yesterday for today. The time range was from 8-12, which is quite a range in itself. at 1:07, a no call no show. I called Savage and Son and they seem great so far. Also they are a family business.......for over 125 years. read more

Our main line was becoming clogged and East Rooter responded quickly. The technician Sam is great. Knowledgeable and efficient

A huge chunk of the filter media broke loose and clogged pipes, preventing several outdoor spigots and our washing machine from getting any water. Chuck, our technician, was dispatched to our home, isolated the problem area and had it repaired within only a couple of hours (not including his trip to the plumbing supply store for the right parts to fix it). Chuck was courteous, extremely personable, respectful to my wife's wishes about wearing shoe covers in the house, and our dogs wanted to go home with him (for them, this is high praise!). After all was said and done, the price was far less than I expected. This is not the first time we have had Easy Rooter come out to our home to fix an issue and it will not be the last. They show up and get the job done. read more

This company has the worst communication with their customers. It's been an on going three weeks of people just saying they'll call us back and that they'll show up and they never do. I have had to pump my septic tank three times because they won't come out and just fix it. My whole family took turns taking days off work just so someone would be here when they showed up and we were stood up 4 times. I expected more and I am truly disappointed for spending so much time and money for relying on this company. Even the manager himself (Mike) said he would come out here yesterday and couldn't even call us to say he wouldn't be showing up. Unprofessional. read more

Well wish this would ended better but both times they were out they were late. They Fixed my sprinkler main in February and when I went to turn it on it was still broken. Technician said it was not a warranty issue even with no water in the system. They wanted me to pay for the same repair twice. Dont use this company. read more

We needed new cartridges put into the bathtub fixtures to stop them from dripping. They sent an apprentice who had no idea what he was doing. After he finished the first bathroom, the faucet handle sprayed water out from the sides. In the other bathroom, he tore a huge hole in the closet, used no less than seven connectors, and after nine hours during which we had no water, he still wasn't finished. They had to send out two other master plumbers to try and fix what this kid ruined. Turns out, he was using bad flux. After they left, I still had a huge hole in my wall, a shower pipe that was unsecured and would just swing back and forth from the hole, and a faucet that was virtually impossible to use. read more

I called Easy Rooter who came out and unplugged a drain line. The guy was there for only about 15 minutes. I gave him a check for the work he did. The next day it was blocked again. I called and they sent someone else out who worked on it for quite a while. He gave me a bill and told him they were just there yesterday. He said he would give the bill to the billing department and they would contact me. They called to tell me I had to pay the bill because it was a different line (which it was not) and they then said I had to pay because there was no warranty. I will never use them again and I recommend you stay away from this company as well. read more

It still makes me so angry every time I see their commercials. They misquoted and charged me $50 over my quote. How can people do this to their customers? It's just wrong. Shame on you Easy Rooter. Be warned Reno/Sparks read more

Still very pleased with this company! I TRIED to send some business to a neighbor who runs a plumbing business, but never got a call back (second time this has happened). After waiting WEEKS to have my kitchen garbage disposal swapped out, and not being able to get other plumbers to call back, I gave Easy Rooter a call. I wasn't expecting someone right away, and it was my wedding anniversary, so I was shocked when they said they could send someone in the next few hours. I ended up having to defer to the next day. Once again, the person they sent out was friendly, loved my goofy, overly-friendly dog, on time & even tried to show me how I could do things myself in the future (yeah...we had a good laugh about that). He even offered to try & fix the old disposal to save me some money, but I asked him to install the new one anyway. $98 for the labor, on a Saturday, but it was worth it. read more

I have used Easy Rooter over the years; always successfully with them having fair prices and great workmanship. Jeremy was with them at the time and I remembered him. I just had an issue with a dishwasher delivery/install; it was stopped mid-stream because they were not able to turn the water off and said I would have to call a plumber! I panicked, but called Easy Rooter because of my good memories of their service. Bruce was wonderful and he arranged for a plumber to come to my house that same day. Special shout out to James Pascual who came, fixed the problem and completed the installation. He was really terrific and very conscientious in his work. I was so grateful that the quality of service I remembered was still happening. The price for install and haul away was identical to Home Depot, so that was a bonus because Home Depot refunded that to me. The repair price was beyond reasonable because he had to go and buy a new valve. I don't think I lucked out - I KNOW they are a great company from prior experience to this current one. I highly recommend Easy Rooter and will never use anyone else! read more

Can't address the actual work, but customer service extremely poor - after given a 3 hour "window" and a no-show, and more importantly, no telephone call, I contacted Bruce, who had set up my appointment, he told me a plumber may be there in another hour or might not, hard to say in his business, but someone will show eventually. I called easy rooter plumbing because a friend referred me but I think her experience was not typical. I wish I would have checked out Yelp, as I see a history here. read more

Matt was great and made the whole process of replacing my sewer mainline quick and as smooth as possible. Using new trenchless technology he was able to make the damage to my front yard minimal, he was very thorough with the whole process and kept in contact updating me regularly. Their price was surprisingly lower than I expected compared to other places and he did a great job. Dealing with a sewer mainline is never fun but Matt made the process easy! would highly recommend. read more

I would give ZERO stars if I could. The dispatchers are rude and the technicians do not show upon time, if they show up at all. This company has caused tremendous angst, wasted time, and general ill-will. I plan on contacting the better business bureau. Dispatchers are rude, ill-informed, have ZERO customer service skills, and frankly they lie. I asked to speak to the owner and Dispatcher-BRUCE (probably earns $8.00 per hour) refused and then hung up on me... I called back and some woman transferred me to a bogus voice mail that hung up on me. Once, they did not show up and they claimed my voice-mail box was full (I received NO missed calls on my call log), and the time before that, female dispatcher told me it would be fine to leave the home as long as I left the front door unlocked. Oh, by the way, she also told me that again on Friday June 27, 2013, until I questioned her on it, and she placed me on hold. She came back after asking someone and was informed that, no, in fact they cannot enter the premise without occupant there. Being a dispatcher for a roto-rooter company is not a highly skilled occupation, however one would think that they would have at least some semblance of customer service skills. I have been dealing with them for the past 30 fays that I have lived in this new house, the have been awful awful awful. . I will NEVER deal with this company or its' dispatchers again. I would suggest hiring different dispatchers who are not rude, offensive, passive- aggressive, verbally inept, and obnoxious. Good luck with your business. As a business owner myself, I would never allow people like Bruce/female dispatch to represent my company...but, to each his own. read more

Have done business with Easy Rooter for years--consistently high quality and professional work and just nice people to deal with. Karl did the repair and clean out this go round and is very competent and professional and cleaned the areas thoroughly afterward which is for me a real plus when the plumber comes. Scheduling these days usually involves some wait time but I just find something to do while waiting--the house is very clean. read more

Below was my complaint, and they called today and split the difference with me. I raised my rating because of there response to my complaint, but my comments are below just to warn others of what to beware of when ordering with them. This company is misleading and overcharges for their service. I ordered their $49.00 drain repair and asked them what it would cost to tighten my sink and check my shower head for water pressure issues. They said the tech would tell me onsite the additional cost. Long story short, Charged me $144.00, $49.00 was the cost to drive 30 min each way to to use a special machine to clean my drain, then they charged 95.00 to tighten a screw on my sink (not even able to tighten 100%) and check 1 shower head. I recommend using a company that does not need to advertise like this company does. Tell me 95.00 for the hour up front and I have no problem, charge $49.00 for 1.5 hours or travel and work, then $95.00 for no travel and 10 min of work is not good! read more