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Eastgate Computers

4.5 (2 reviews)
Open • 10:00 am - 6:30 pm

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12 years ago

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9 years ago

Dropped off my computer at 200pm and it was fixed by 600 was operating very slow. Quick turn around . Up and running again.

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Best Buy - Eastgate

Best Buy - Eastgate

(66 reviews)

$$

Eastgate

Braeden Apostolos, VERIZON Specialist was very helpful in my purchases and problems. He is very…read moretalented in his field and understanding of seniors. Highly recommend him to all customers. THANK YOU!

I normally don't leave negative reviews, but this experience has genuinely left me feeling…read morefrustrated and ignored. I scheduled a TV delivery and installation and was really looking forward to getting everything set up, but what should have been simple turned into a week of no-shows, missed calls, and broken promises. I never received the confirmation call I was promised. The next day I was told I'd be contacted again -- no call. My appointment was rescheduled for Sunday morning, but no one ever arrived. I kept being told I'd get callbacks within an hour or within 24 hours, but none of them ever happened. I even visited the store twice hoping to finally get answers. Each time I was reassured that the issue was "expedited," yet no one followed up. I spent more than an hour on hold with customer service, and the escalation calls disconnected before I could even get a case number. It honestly felt like no department was taking responsibility or even noticing how much time I was losing. What's most disappointing is how disheartening the whole process has been. I tried to be patient and understanding, but it's hard not to feel overlooked when you keep doing everything right and still receive no help or communication. I truly hope Best Buy improves their delivery and communication process. No customer should feel this ignored or stuck chasing down answers for something they paid for in good faith.

Eastgate Computers - itservices - Updated May 2026

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