Mark is the man! One-of-a-kind…read more He and his team recently helped me close my 2nd mortgage with Leader Bank at incredible speed. Making things happen and easing any and all concerns I had. They made sure I could close and move-in as soon as possible even if it meant they were working after hours and late on the eve of a major holiday. I'll follow a team led by Mark anywhere

Working with them now did my application for a mortgage pre approval feb 25 and am still in the…read moreprocess. I submit all my documents the same day I'm asked and I don't hear back for days if not weeks. This is my second pre approval first was with a different bank and I was given a pre approval the same day! I'm a little worried after reading all the reviews . I understand it can be very busy, but almost 2 weeks just to look over paperwork and get an answer that I need different paperwork is somewhat unacceptable . The person I'm working with is great and very knowledgeable , but unfortunately she's probably overworked and has many other pre approvals to do which I get it's prob not her fault . Just wish the process was smoother as I'm very hands on and get things done right away. I will update my review once I hear back or if I decide to go with another bank.

If you voice out your concerns or downgrade your accounts, or close some of your accounts, they…read morewill start to treat you like you are nobody. Sucked in for 28 years into this criminal, greedy bank, I finally pulled out $1.5M out of there and closed all my accounts.

This BofA branch is pretty organized. Almost everytime I go in, I'm greeted by a friendly rep at…read morethe front counter. The ATM area is attached and generally kept tidy.

I would give negative stars if I could. This review isn't for this branch but for the Citizen's…read moreBank cooperation in general. My father died from complications of Covid last year. He lived in a nursing home, had no property and just a couple bank accounts totaling less than 3K. Another bank had no problem transferring his funds to me after I showed a death certificate and documentation that I was his next of kin. He also had $200 in a Citizen's account. $200!!!! After hours on the phone getting conflicting information about how to close his account and then spending hours in person on my days off trying to find someone at a branch who would speak to me about closing it because I wasn't the account holder, I was finally told that I had to drive one hour each way to the courthouse and pay $120 to file paperwork that I'm his executor!!! For $200!!!! It's not worth it so I just decided to leave the money where it is. Fast forward several months, Citizen's keeps sending statements to his old address that someone there then must forward to me!!!! I called again today and they won't change the address because it's not my account even though his death certificate is on file with them!!! Now I will be forced on another day off to pay the $120 just to have them stop sending statements to an incorrect address!!!!

I've not had any problems with Citizens Bank. I've used several branches and people have been…read morefriendly and competent.

This took place a while ago and I initially didn't bother writing a review because I couldn't find…read morethe right branch on Yelp. But I'm still pretty angry it happened, so I'm starting a new page for it. My husband and I went to TD bank to open a joint checking and savings account. When we sat down with the clerk, he directed questions only at my husband and completely ignored me. As we were finalizing our information, the clerk turned to my husband and asked him if he was sure he wanted me to have full access to the account. He told my husband that if he preferred, he could set up the account so that I would have only limited access to our money. My husband was shocked and confused, and confirmed that no, we want a *joint account* with full access for both of us. I find it unbelievable that a bank clerk would go into this line of questions RIGHT IN FRONT OF ME, without including me in the conversation at all or knowing where the funds were coming from. I was both annoyed and embarrassed that a banker would make sexist assumptions about the nature of our relationship and treat me in such a disrespectful manner. It was one of the most openly discriminatory acts I have experienced. More generally, it is also highly annoying that TD does not have a banking system that allows for multiple parties to gain online access to an account with their own credentials. This means I have to use my husband's login (and know the answer to all security questions) anytime I want to cash a check online, or simply look at what's going on in the account. None of these practices are conducive to a relationship built on financial equality.

I was looking for a new bank after graduating from school, since the credit union I was using was…read moreno longer sufficient for meeting my needs. The credit union was only open on weekdays during normal work hours; TD Bank is open on weekends and stays open later than 5pm. Benefits such as credit card rewards and interest rates were competitive against other options I had considered. But what won me over was their customer service. The bank manager was very courteous and assisted me over multiple visits as I transitioned over to TD Bank. He also called to check in on me a few weeks later to make sure everything was working satisfactorily. I am very happy to have switched to TD Bank :)

We came in to open up an account but had unique challenges. Instead of turning us away, like they…read morehave at much larger banks, Anaika and Markens helped us as much as they could, made a quick call to the branch manager, Richard Garcia and between the 3 of them we got our situation resolved, a new account opened and a new banking relationship was made. This level of hospitality is the difference maker for me and my family when it comes to banking, and the team at CSB on Cambridge Street went above and beyond. Thank you for your service to the community of Cambridge, MA.

The service here is fairly quick. I'm never waiting for too long…read more The lines are never too long.

I love Eastern Bank in Central Square. They always greet me in a genuinely friendly way and if I…read morehave had a teller before, they recognize me. They do what I ask efficiently. Because of the kind of checking account that I have, they do not charge extra for things such as cashiers checks. The staff is diverse, representing our diverse neighborhood. I highly recommend Eastern Bank.

Went in the central square branch with a few questions and to close a savings account. Service was…read morequick and pleasant.

This place just offer ordinary coffees, but one of the most convenient and comfortable facilities…read morearound Harvard Square for working or studying, like sofas and sockets. I think that's the reason why there were always full of customers. Latte: Hot and cocoa-y, but too small portions. I finished it with just a few sips.

Capital One Café is legit! For one, the location in Harvard Square is super convenient. The…read moreinterior is very modern, not quite as comfy as a typical café... maybe a bit corporate in a way, bit still a good vibe. Quick and easy, too! The menu is very typical for what you'd expect, with plenty of coffee and tea options. I love that they're always running promotions and offering freebies - my kind of spot!

I want to add -- I did get another mortgage with Cambridge Savings Bank in 2015 -- I asked them not…read moreto sell it. (Even though CSB would service jt, I didn't want it sold to ghe big banks that crashed the economy in 2008. You can request this, and they will keep it: 30 yr mortgage = 10 years @ fixed rate, then 20 more years variable. I did this, but plan to pay it off in about 6 more years (16 total) no prepayment penalty. Still happy to be with CSB.

Disaster! Extremely high fees and negative service. Untrained nasty people. Absolutely need to…read morefire Gregory Bowe. Completely incompetent.

Avoid at all costs literally and figuratively. Incredibly incompetent. When they can't answer your…read morequestion they put you into AI hell with robots. Worst customer service ever. If you criticize the so-called service rep, he will just hang up on you. Little snowflake gets his feelings hurt. Will be transferring my accounts to a bank where they actually care about customers. I have had an account here since 1994. I should have quit 20 years ago. My bad. Shame on you BofA. Their typos in correspondence are hilarious if it wasn't so sad. What a bunch of tossers

Nathaniel Arias was very helpful when I went to the Harvard Square branch of Bank of America on…read more2/07/2025. He took the time to explain things to me. He followed up with phone call on 2/19/2025. Lee G.

TL;DR I'm forced to pay over $3500 in fraudulent charges…read more It's sickening that TD Bank has rigid high standards for its cardholders, but will not stand up to extreme credit card fraud. When I opened a credit card in 2023, it was a triumph after initially being rejected in 2018, then spending years building credit. The banker told me to use credit exclusively because it was safer than debit. I have been painfully let down by TD Bank and online banking. To use mobile banking for my credit card, I had to add an authorized user. This is because the app opens with a pop up. I dismissed it many times, but eventually added the requested information, naming myself as the only authorized user. Since I already had a card, I did not expect another one. A second card was mailed to me without my knowledge. It was stolen. By the next month, there were about $3500 in fraudulent charges on my account. I did not see & report those until four months after the last fraudulent charge. Last summer was rough for me. I suffered an injury and had ambulance bills. I spent an enormous amount of money on an important move and was packing up my life. My grandmother was ill. I did not have a debit card, so all of my transactions were on credit. The summer's pain dragged on into the fall when I realized my account had been defrauded. The first fraudulent charge happened so quickly after the card was mailed (six days) that I now doubt it arrived in my locked mailbox. By following up with merchants, I learned that my card was used with a fake ID to buy a phone & a phone line two weeks after it was mailed. None of the agents I've spoken with know for certain how the card was activated, but I was told that it had to have been done online. It's unlikely that one of my two devices, a phone and a laptop, was used to activate the card. At the time, I lived alone. As a user, I expect online banking to flag suspicious activity or at least to clearly show cards and transactions. TD Bank takes no responsibility for stewarding my account from theft & fraud in that way. I was not notified that my account had a second card added to it, so there was a break in the chain of custody. No one was watching the card activity. In comparison, Discover alerts me to card activity daily so that I can review it. During that difficult summer, I made two mistakes - I interacted with a frequent pop up in my mobile app, and I did not export the PDF statement for June until four months later. The second card is only visible on the PDF export. The pattern of spending on the second card is clearly fraud when I can see it. The amount demanded is about 10% of my net salary, before rent. I feel gutted - I have lost sleep and appetite due to stress. I had started applying to professional development programs, but will now have to postpone my dreams to pay a thief's debt. TD Bank has continued to charge late fees and interest during the past two months when I have been calling the bank weekly to dispute. To avoid interest, I would need to pay in full with the gift my grandmother left me in her passing. I am crushed. I acknowledge these agents for helping me - the Harvard Square branch opened my account, the Brighton brank aided my filing a claim. There have been five calls from collections. I received help from customer support agents & a manager. Investigations, Credit Card Services and the chairman of the board team spoke to me at length. These friendly representatives professionally enforced an impassive policy that ground me down until I gave in and began to make payments again. Today, TD Bank has managed to squeeze about $4000 in fraudulent charges, interest & fees, but has lost a truly lifetime customer. I learned about bank accounts for the first time while on a Girl Scout field trip to TD Bank. I looked for the big green door handles any time my parents took me to the bank. I trusted TD Bank with my checking and savings, but my money is not safe with you. Your process simply isn't justified. It certainly doesn't work for me. My parents are likewise chary about their TD accounts after witnessing the extraordinary way this bank handles fraud. CFPB Complaint # 231108‐12453638

Fucking negative stars pls. DON'T COME HERE UNLESS YOU LIKE…read moreBEING LIED TO DIRECTLY IN THE FACE. GO TO CAPITAL ONE OR EVEN SANTANDER, BoA, BUT NOT HERE. Came in June to open an account because there was an online promotion for $300 if you open an account and set up direct deposit, etc. I didn't want to enter my info online so I went to this branch in person. I asked in the bank if they would do the offer in person, they said yes! WITH LOTS OF ENTHUSIASM! They musta been happy they found their next victim. So I open an account and fulfill all the requirements of the offer. Now fast forward to November, I still have not received the bonus. I called customer service and was informed that it was only an online promo. So these mother puckers LIED TO ME JUST TO GET ME TO OPEN A NEW ACCOUNT. I went into the branch again roughly 2 weeks ago to inquire and the same person who I opened the account with, Shuevy or something, acted like this never happened and she doesn't "remember". BULLCRAP. So I get handed to a different customer service person, Eliana. We sit at her desk while she attempts to verify the promo and my info. She then proceeds to write an email to some other department in TD bank to process my bonus, like wtf. So after she sent the email out, I was told to wait 2 weeks and the $300 should show up. Well nope. Nada. Before leaving, they had the nerve to try to get me to open a fucking credit card for a $200 bonus. Bitch, I didn't get my initial $300 why the fuck would I sign up for a card and then have you tell me again in 3 months "oh I don't remember that promotion". Fuck that. Maybe if you got me the $300 in the first place I'd consider the stupid credit card. Waste of fucking time. Fuck TD bank and your non existent work ethics. TL:DR: They lied to me about an existing promo to get me to open an account. Then they attempted to act like they had no knowledge of their lying bullshit just to get a customer to open an account.